This morning, I went to pick up a TV after receiving a notification that it was ready for pickup. When I arrived at the store, I gave the associate my customer ID number, and she assured me she would retrieve my order. Unfortunately, the TV couldn't be located, and I ended up waiting... and waiting. After 25 minutes, I was still standing there with no update on an item that was supposedly ready. I'm a patient person, but at that point, I felt it was more than reasonable to ask for a manager. I spoke with Gracie, and while I made it clear that it wasn't the cashier's fault, something clearly went wrong behind the scenes for a "ready for pickup" order to cause such a delay. I'm not sure what the holdup was, but I found the situation unprofessional and disappointing. Customer service is what keeps a business running, and when it's lacking, it leaves a lasting impression. At this point, I'm uncertain if I'll shop at this Best Buy location again. Just sharing my honest experience -- best of luck to anyone else planning to pick up from here. read more

Best Buy - Mount Vernon - Electronics Near Me - Mount Vernon, New York

AVOID - HOLDING $4,591.64 FOR 108+ DAYS Best Buy Mount Vernon took my CASH and has refused to return my money for over 100 days. TIMELINE: - 7/25/25: Returned $4,814.53 (paid cash). Got $222.89 back, owed $4,591.64 via "mailed checks" - Best Buy Policy: 10 business days for checks - TODAY: 108+ days later - NO CHECKS, NO MONEY - 1,000% OVER their own policy THE RUNAROUND: - 6+ customer service contacts - scripted responses, zero help - 10/31/25 8:28 PM: Store manager promised email "in 2 days" - 10 days later: NO EMAIL, no resolution - Can't get: check numbers, amounts, dates, tracking, or ANY accountability DISABILITY DISCRIMINATION (ADA VIOLATION): I'm wheelchair-bound. Best Buy agents: - Refused remote assistance - Told me to "send a friend or family member" instead - Made me travel to store repeatedly despite mobility limitations THE IMPACT: - Late on rent (missing $4,591.64) - Business shut down (can't afford phone) - Delayed medical care - 108+ days of financial hardship WHAT BEST BUY VIOLATED: Their own 10-day refund policy Federal consumer protection laws ADA disability requirements Made false promises (manager's email never sent) This isn't customer service failure - it's theft by delay. They took my cash, won't prove they sent checks, refuse to help disabled customer. CASE ID: 362871333 MEMBER ID: (My Best Buy Plus member treated like garbage) BBB complaint filed. Federal complaints in process. DO NOT PAY CASH FOR RETURNS OVER $800 AT THIS STORE. You trust a company that takes your cash then makes you beg for 100+ days? AVOID BEST BUY MOUNT VERNON #471. read more

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Knowledgeable employee who steered me to the right item. Good pricing. They helped my handicapped friend with an in house wheelchair. read more

Tyler was so helpful at the geeksquad section. The only competent worker in his section. He should be a manager with all the juggling he had to do on his own read more

I'm a Bestbuy card holder and I've never had any issues till now. I ordered a brand new insignia 50 inch tv yesterday. I was so excited to pick up my brand new TV. Everything was perfect until after i assembled the tv and the remote was missing. I spoke with customer service and they advised me to return the tv in the box so I can get an even exchange for the same item. When I drove all the way back to Best Buy the manager showed no sympathy or empathy as if there was no inconvenience. I'm a valued customer and a card holder I should be treated as one. I will never do business with this Bestbuy location ever again. read more

I was told that they could repair my 43 inch TV that I purchased at Best Buy in the store. I made the appointment, with the geek squad. I lugged the TV to the store and service at the geek counter was refused. Store geeks including TJ the geek squad manager said only geeks who drove the one of 13 geek vans outside of the store could service and order parts. I called Sharp customer service multiple times and was given multiple 800 & 888 numbers to call for service with no luck. I was refused my ask to buy the LED diodes. I ended up driving the tv to the city to have it repaired. This location in Mt. Vernon only has 1 1/2 stars on yelp and should be closed. I was also told that the store has no manager. REALLY!!! I will make every effort not to patronize this location and may post my experience on local blogs. Too many other options. Best Buy is now a no go for me. You should close the store as a public service. read more

This is basically the candy store for my dh, but we stopped by for him to pick up a purchase. While there we noticed the AC's and since we do need to replace one, we made a simple inquiry about installation. We weren't going to buy at that moment, and was seriously thinking about going to PC Richard but because Xavier was so thorough, so honest (dh was a geek squad mgr and Ops Mgr at BB years ago) he knows when someone is blowing smoke. We purchased the AC with the installation package and a warranty and walked about of there thoroughly impressed by Xavier. DH even said he would've tried to steal this guy for his store if he still worked for them. That's a big compliment coming from him. read more

The reviews speak for themselves... its luck of the draw as far as the professionalism a store representative displays here. Unfortunately in some zip-codes that standard is not always required/maintained like it is in others. However, I have to admit for the most part I've been fortunate to have fairly good experiences at this location. Happy to say today was no different. ANIZIO, did his thing for us. When we first walked in, there was no one available or willing to assist. We located & asked a female associate for what we were looking for, & she foolishly instructed us to walking around the store to find it. Then came ANIZIO with the Cape & "S" on his CHEST to the rescue, (bc she was dead wrong & clearly didn't want her job) asking what we were looking for & explaining what he had available in stock. He took his time explaining all options, suggesting what would be the best. Went online with us did some comparisons and actually found us a new model at a better price. He was cool, professional, funny, and charming, but most importantly he was sincere and he took care of his customers. So in my book he is... FIVE STARS ALL DAY! read more

Came by trying to buy a computer- left empty handed after the sales associate was cursing and discussing my genitals in Spanish, likely assuming I couldn't understand. Not an enjoyable experience. read more

Absolutely most difficult business to work with. It took me 6 hours of phone calls and chats with Best Buy to try and purchase some headphones (with no success). When I spoke to the employees in the store (Carlos)they were rude and not helpful at all. Calling the corporate number was even worse. Nobody can understand what I want or need. Going into day 2 tomorrow. Let's see how this goes. Never purchasing from Best Buy again. Stay away read more

I purchased a printer and I never received it. I called Best Buy and ask for a refund and they said no problem, except I never received a penny back. They told me they refunded me but there is no proof of the transaction anywhere. I called customer service 10 to 15 times and every time they try to tell me that it was written down that I was refunded but I never was refunded. No matter who I spoke to or how many hours I stayed online with customer service I never received my money. Best Buy robbed me! Still to this day I have not received any of my money nor did I ever receive the product. This is the second time I dealt with this type of situation at the store. read more

Hole in the wall with hole in the head staffers. Thanks front end staff for picking up my call and telling me you had the tech item I needed in stock so I could drive to this armpit of Mt. Vernon to find that you actually didn't have it at all. Not only did you waste my time and stretch my patience, I'm compelled to writ a protracted run on sentence rant- Thanks for suggesting that you might be wrong after a long painful probing convo and that I should check with the floor staff, most of whom are completely clueless and untrained, to find the one cocky guy that actually knew his stuff, who then gave me software app advice that further wasted away the precious afternoon that I could have better spent purchasing my item online. read more

Some of the staff here is horrible. They're rude and have you waiting while they display moments of unprofessional behavior and conversations amongst each other. The cellular staff has given us the wrong information before and it gets to be a little frustrating. This particular location has always been one I never enjoyed visiting. The staff that works with customer service has always been pleasant, as are the employees in the gook squad but the floor personnel and greeters leave much to be desired. read more

Simply, the worst Best Buy in my area. I've said all I will about Best Buy generally in my other reviews, but THIS particular location is the worst Best Buy location in my area. The customer service is horrid. Like the Target across the street, I really wonder how these "workers" are able to maintain their jobs - but it really comes down to poor management. I've been here a few times unfortunately and I've decided to never come here again, as it doesn't pay to get aggravated over inept, rude, and terrible employees this place hires. Who knows, maybe the Target across the street and this place have the same hiring managers....or maybe they just try to outdo each other as far as who can hire the worst employees in the area (Target is still worse...probably because it's larger). As far as the actual appearance of the store - eh. I generally go to 3 other locations as opposed to this store and on their worst days, they are better stocked than this one. Avoid if you can. read more

I guess they don't like to help people on the phone at this Best Buy, kept on hold for 20mins (screenshotted and will post) After that called again and was asked to be put on hold again. Another 10 mins goes by, hang up and call again. Asked to speak to the manager, associate said he was busy and put me on hold. Is this normal? I don't like this Best Buy at all, no one is ever particularly helpful. read more

Best Buy - Mount Vernon - No one here pays attention to customers on the phone. - Electronics Near Me - Mount Vernon, New York

This review is solely focused on Madison in the computer hardware dept! Madison went above and beyond to meet our needs. We went in there with a list of about 15 comp hardware parts, spent about 1 1/2 hrs going back and forth between register and aisle looking for specific parts. Even though more than half of the items were not in stock he made sure we did not leave w/o ordering everything we needed. He was completely patient and helpful, we cannot thank him enough. We went in there with very low expectations as we dread going to this best buy because of the poor customer service but we will know to look for Madison from now on. Thank you!! read more

Too bad the 'supposed' customer service fella there saw fit to interrupt my conversation with another customer not once but three times. So, is this what customer service means to them? Being rude and disrespectful? Must be. Guess I won't be purchasing my next TV from them after all. read more

Big up to all of mt vernon staff at Best Buy in MTV. The service was awesome. When I got there I was greeted by two fine big nice looking men. I asked where was the TV Mounts and One of them told me. Then said he said, you look strong but you may want a cart, would you like me to get you one and he did. HE was so handsome. From head to toe,I was stuck,I forgot to ask his name. Then I went to the TV Mount Area Big up yourself to Demario from the back I was looking for help and saw him going in the back. He helped me from the time I asked for help, thru purchasing to lift the item AND lifted it into my car BIG UP MT VERNON BEST BUY STAFF BEST CUSTOMER SERVICE EVER read more

Worst customer experience I have ever seen in this store. I went in looking for an IPad Case and an IPhone car dash mount. Seeing several blue shirt employees standing around chatting, it was disheartening to feel like I was interrupting their conversation & joking around. After several more attempts of walking around to find someone not helping an individual, I asked for assistance and one gentleman wanted to sell me the first thing he had in his hand which was a blue 4' charging cable when I asked for a 6' cable. After approaching another group of employees chatting they all look at each other as if I had the plague when I asked about removing a cover from the box to feel its weight and texture. After having hand surgery everything seems to slip out of my hands hence the new cover needed. I finally put down two cases that I was interested in and walked out. It seemed a waste of time as I can go home and order everything on line & return what I don't want or even order direct from manufacturer and possibly get a better price especially since it's around the holidays. read more

So the word is that big box stores and brick and mortar establishments are on the way out. Maybe that's true, maybe it's not but this girl loves a room full of technology and Best Buy is one of the best dressed 'rooms' for that sort of thing! I came here to have them price match a computer for me because I really didn't want to drive up to Micro Center for the better price and without hesitation, the lower price was granted! In addition, as I was paying, Milton was great at making sure I knew everything about the warranty, geek squad, web security and accessories. Milton wasn't informing me in a sales pitchy way, it was more of a 'did you know' vibe. I came in knowing exactly what I wanted and I felt like he was making sure I knew everything (which I didn't) so I appreciated him for that. Best Buy and all stores like them are in a transitory state right now with the deluge of online opportunities to shop so the customer service may be wanting at times, the store may need straightening up (a very big job!) but I love them anyway! After all, there's nothing like some good 'ole human contact when purchasing big ticket items! read more

If you would like to spend 10 hours on line, every visit. Please visit this location.... Smdh.. 2 clerks always at the register... They really need to get with the program. HIRE MORE PEOPLE....!!! It's summer there is no time to be wasting. read more

Best Buy - Mount Vernon - Smdh!!! - Electronics Near Me - Mount Vernon, New York

I encourage everyone to visit this location as the leadership in this store has been nothing short of amazing. Specifically, Mr. Michael Jordan, Assistant General Manager and Elias in the Geek Squad Installations. Both are extremely helpful and outgoing. Bestbuy should be honored to have such talented staff. They both make shopping at Bestbuy Mount Vernon, New York a reliable and trustworthy experience. read more

I recently went to purchase a dryer. I purchased the dryer and the salesperson started promoting a 1 yr tech support program and went on and on and on about how great a service it was and how much I would save if I purchased this plan. At a moment of weakness, I gave in and purchased the tech plan along with the dryer given I had an old computer with old pictures I wanted to download into an external drive and an old apple tablet that I needed to service bc I had forgotten the the pw. A few days later I decided that I really did not want the service and went to the store to cancel the service get a refund given that I had not activated the service. I was told by salesman that I could not. Mind you, at no point I was told that this service took effect from the day of purchase and there were no refunds once the service was purchased. I returned a few weeks later to get both my old laptop and tablet service only to discover that the geek could not service either. My tablet was too old and he could not recover my pictures from my laptop. I know the young man tried but to no avail. Now I paid $212 for tech support service that could address my issues. You would think I could proceed to cancel this service since I hv no other use at this time for this. Word of advice: Don't buy this service unless u bring your equipment in and they determine they can help you. Don't buy this service bc they did not disclose that once u agree to purchase plan you are stuck with no chance of recovering your money or getting credit towards another purchase from the store. Totally unfair and not interested in being reasonable with customer. I do not plan to ever return to Best Buy for anything. read more

Sales associates and managers are generally unpleasant, and unwilling to help/do the bare minimum. Don't waste your time traveling to this location. read more

Purchased a major appliance. Never have I been so disappointed, livid, irate with customer service and corporate. The ineptitude is startling. The 3rd party deliver personnel are brusque and barely able to speak English. I will NEVER purchase from best buy again and definitely not a major appliance. If I could give zero stars in rating I would. Avoid best buy like the plague!!! read more

Let's face it, online shopping is really easy these days. Local retailers have tried to stop the bleeding of customers to well-run efficient powerhouses like Amazon.com by offering online purchases with in-store pickup. Most local stores do this really well. After all you don't really need skilled workers do you? it's pretty much just like telling a dog to go fetch, right? Well, apparently even playing FETCH is too complicated for the lazy idiots that work at the Mount Vernon BestBuy. Good manners are apparently difficult for them too. I ordered a simple cable online for in store pickup. The BestBuy dogs could not fetch correctly. They did not apologize, stood there scratching themselves for a few minutes until I realized it was hopeless to await a miracle. I demanded a cancelation and refund. When they refused to give me a written copy of the proof of cancelation, I demanded to see the manager...and it went downhill from there. The only good thing about this visit to BestBuy in Mount Vernon is that it is my last. Stay away from this dump. read more

Sure everything in the store is organized but It is the most unhelpful place . I was in the store for hours needing help for which drone to buy my dad for fathers dad and the associates kept walking right pass me For a while I stood at the apple station charging my phone ( don't judge me ) and no one even asked if I wanted to buy anything which is crazy Eventually my sister and I decided one and joined the line at the opposite end of the store and when we wer next some man came and said he would help us escorted us all the way down to where we came from. Apparently he wasn't doing his job and missed out on a deal and wanted to ring us up since we were spending over $500 Honestly don't know why I keep coming back to this location ... Probably because I live here read more

Mobile & activation department has to be the worse. MUCH MORE TRAINING IS DEFINITELY NEEDED. If you are in need of any mobile device activation services. Plan advise or even help in purchasing any mobile device. DONT STOP AT THIS LOCATION. THE ATTITUDES & lack of knowledge alone is disgusting. BEWARE! read more

Angel was a TOTAL joy to deal with. A very hardworking person. He wasn't pushy and I felt that he truly wanted me to get exactly what I was looking for and not try to sell me something WAY over my budget. He was patient as my son and I debated certain things. He stood by us ready and able to answer each and every question we asked. He even convinced me to get a stove, which I was on the fence about. When it came to price matching, there wasn't a hesitation. Even when we were ready to walk out the door without purchasing something, he said he'd be there the rest of the day and if he wasn't, I could speak to Micah another great sales associate Best Buy employs. While I had entered Best Buy with the intention of getting the best price and then going to Home Depot, Lowe's and PC Richard, Best Buy was the only store we visited. We left EXTREMELY happy with our purchase and I will definitely make them my first and if Angel has anything to do with it, my ONLY stop in the future. Thanks a million Angel!!! read more

Not that great of a location, have been here a few times in the past and it always seems way too crowded. I guess it is the closest Best Buy to many within the area. As far as being ghetto, was not that bad really but Mt. Vernon is kinda gangsta at times. Personally would rather go to a Best Buy in Manhattan on the way to work or something. read more

I wonder what are the require,mets to qualify for a job at Best Buy. Maybe you just need to know what smart phone is, otherwise I can't explain why the gentleman who "helped" me knew less than I, and I don't know a lot. The manager was very knowledgable, and took care of things right away. He is the reason it is nt just single star review. But who will give me back the time I spent for no reason? read more

This location have the laziest people on earth. We went here to inquire about their trade in program. All the staff in the mobile dept. are sitting and chatting with each other. They all look like they're just waiting for 8pm so they could all go home. They weren't helping at all. This girl we spoke to looked very annoyed when we asked her questions and acted like we're bothering her. Stay away from this place! * I went here again to buy a printer. I gave them my rewards coupon but for some reason it won't work. The staff ringing me up wants to still give the $5 off to me so she called the manager. Now this manager doesn't want to authorize the discount and made a horrible remark, quote " That's their strategy. That's how they trick you". Referencing to the coupon code that won't work and insinuating that I did something to trick them so I can get a discount. I just looked at her. She's lucky I was in a good mood because what she said to me was rude and inappropriate. I have no other choice because I needed the printer right away. If I have another choice I won't come to this location ever again. read more

Car alarms aside, this place is decent. It's big and clean, like every other Best Buy ever. I was able to browse through appliances without being mobbed by salesmen, which to me is a good thing (i didn't actually want to buy anything that day, and who knows if i would have been able to find a salesman if i did). The best part, though, is their recycling program. You can bring any rechargeable batteries, old CDs and DVDs, ink cartridges, etc., and dump them in a bin and Best Buy does the rest. They even recycle some electronics, including laptops. You pay a $10 fee, but they also give you a $10 Best Buy gift card, so it's not so bad. (The driveway is practically hidden, though, so if you're not familiar with the area, check a map carefully first and be prepared to do a few u-turns.) read more

Ehhh.. Good not great. They have plenty to choose from and they always have what I need in stock. However, their staff may need some customer service training. They have some serious attitude issues and some may have "special needs." read more

Possibly the worst shopping and customer service experience EVER. Do not shop here if you have any other alternative. Made a purchase which was damaged. Tried to make any exchange. Supposedly no more in stock. They put it on order. Before we even got home got an email that now magically they have another. Went back two days later to pick it up. You guessed it; not in stock; at least ten employees involved in the transaction. We have been in this store over an hour now on two separate occasions to try to exchange one CD. The customer service section is completely disorganized. The ONLY person in the store hat seems to have a clue is Kelvin, the assistant manager. He needs to be paid more and fire several associates that are just lost. read more

Went with a friend recently who was having trouble with a WiFi extender he purchased there and wanted to return the item. We had help from a gentleman int he tech dept. who thought about our issue and was able to diagnose that his issue was most likely a weak router. My friend returned the WiFi extender and purchases a stronger router to much success. I went into the store not expecting much help, but was pleasantly surprised. I would return. read more

Happy to take your money but try to returrn something? what a freaking hassle. and TIME... oy... I will never buy anything here unless I am sure of it, and never try to return..ever muchless after a holiday I have rarely met anyone there who knows anything. the clerks at the "service" counter have an attitude. I mean ..what ? Who are you? do you have a PHD in something and took this job for the hell of it? Do you feel this job is beneath you? Do you hate people? some of them should remember, there are many who are unemployed, they'd never have a job in my company with their lack of courtesy and finesse. read more

ordered a refrigerator and stove and it never came. I had to finally get a refund and today I have been waiting since 7am for a tv I just bought. Cannot get through to speak with a representative. This is the worst store and I will make sure all of my friends with disposable income DO NOT spend a dime with your company read more

After having a not so good experience a previous visit. Best Buy had The balls to send me a survey! I must admit I wasn't going to fill it out because I didn't think it was going to make a different. BUT I did...and it wasn't to nice, had a couple of zero's, a couple of one's, a five and a 10 for not being rude. So I had bad service with a smile. I received a call the very next day about my experience from Dan...and I felt he genuinely listened to what I had to say and was concerned about how his staff and store represented it self. When all was said and done I have nothing but thanks and praise for the effort Dan made to correct a situation and keep a customer. I live in Queens, but would travel to this store in Mount Vernon any day. OUTSTANDING.... read more

Do yourself a favor and DO NOT shop here. Any money you think you'll save will not be worth the level of patience you need to deal with these people ESPECIALLY the managers. We were supposed to have an appliance delivered and not only did the delivery guy lie and say we weren't home, he just walked around our property and then just took a picture of our front door and never rang the doorbell (we have it all on video). It looked like he was trying to case our house to come back and rob it later. Calling the store number doesn't actually get you the store just a call center. I had to go back to the store and deal with them in person. When I said I wanted money off of my purchase for the inconvenience they said I had to wait until the appliance delivered. WHAT?!?? After calling the corporate customer service line several times I finally got a rep that told me the in store managers absolutely could give me a partial refund. THINK TWICE BEFORE GOING. read more