Bought a washer, dryer, refrigerator, and stove set to be delivered. My front stairs were full of snow, so instead of helping me clear it they lied to me and told me they can come back to move it into the house for your charge if they drop it all off in the garage. Obviously, there's some fault of mine in this. However, they simply lied and now are requesting to charge me to relocate the items. Will not be doing business with them anymore. Lazy read more

was told we would have a new stove delivered Dec 24 received a phone call it was being delivered received a e mail it was being delivered. no call so called on the 24 about the time and the delivery was canceled and no one told us. Went to the store and Manager could care less. Offered to take a floor model so we had a stove for Charismas Day and he said had to work our with there service department Service department called said could not get Manager to answer call or call them back so they could not help unless they could reach him. Went back to store told manager we were canceling the order and he basically said so what. read more

Derek (spelling?) from geek squad 0/10. I came in with an appointment for a iPhone screen fix. They couldn't find my appointment. Then their "system was down". Then he told me he'd have to do a whole phone replacement for a screen crack in the corner of my phone that you can barely see because he "wasn't going to make his techs do all that work." Never had a bad experience here before this, but this was absolutely terrible. Time to head to Cleveland to the Apple Store I guess! Here's a picture of my iPhone 13 Pro Max that was apparently too broken to have a screen replacement! read more

Best Buy - Niles - Phone that was "too broken" to have a screen replacement - Appliances Near Me - Niles, Ohio

My mother wanted to purchase a new iPad and iPhone but was in a hurry because she had to take her medication and was trying to rush the process. ZACH is amazing! He dealt with calling T-Mobile for her as it was a lengthy process. After several phone calls, bouncing from one rep after another, he was able to eventually activate the phone on the network for her. While in the middle of it, she wanted him to see if someone else can get the iPad that she wanted so it can speed up the process. My mother can be a bit pushy and overbearing at times but Zach handled it amazingly, he was able to make her laugh at times. He made the experience very pleasant. Zach, you da man. read more

15 Days on returns or your stuck with an expense rock. They will have you going in circles calling the warranty and the warranty department having you contact Best Buys. I've not shopped the store in years & remember why. Buy it on amazon or e-bay, either have a better return policy. Most e-bay are 30 days & Amazon is even longer. GeekSquad is another way of saying group of dumbass's that really try not to help . read more

The niles best buy is what you would expect from any chain electronics store, you know try selling you stuff you don't want ect. However, the reason for the 2 star rating is strictly for their geek squad. Geek squad has to be the absolute worst place to go for your repair needs. I called the store to ask if they service mac products, after fighting the automated phone system for about 20 minutes I finally had a chance to talk to someone. I explained the problem with my Mac and they informed me they would have yo ship the computer out for service. I made an appointment online but was in the area an hour or so early. I took it in and they told me they were booked with appointments and would be best to bring it back at my appointment time. Okay I admit I was extremely early but honestly how long does it take to fill out some paperwork. I mean they knew they were not even going yo look at the computer. I would ha e to just sign paperwork stating I know what they are doing with the computer and give them my money. I mean it should be real simple. If it's not that simple then there should be a bad review about that too. Anyway all I am saying is best buy should do themselves a favor and get rid of geek squad from their stores. If you look at most of the reviews for this place the bad ones come from customer service, automated phone system and yes geek squad. Best Buy, if you don't want to take people's money and service electronics stop offering the service. read more

We ordered an HP computer that was not in stock. Our salesperson said he placed the order, we paid in full, and he said the computer would be shipped to our house and should arrive Tuesday. He finished by saying we needed to give him a 10/10 rating on the survey that was coming because he had to explain any lower rating. It is now Friday and we have not received it. I tried calling the store twice earlier this week and kept getting a run-around with the auto-answering system. I finally got a human being to answer the phone today and he said the computer was never ordered and the system shows it was delivered directly to us before we left the store. The person I'm on hold with now is trying to resolve the problem. Not happy. read more

This store has really improved recently, and they seem to genuinely care about customer service. I purchased a Surface Pro 3 last weekend, and not only was the crew member, Antoine, extremely helpful, but Jody, the manager on duty, spent some time working out some combinations in an effort to match Microsoft's on-line bundle offer. She couldn't get quite that low, but I bought it from Best Buy anyway. It went on sale the next day. I took my receipt in, asked for Jody, and was immediately given a credit. She was friendly, efficient, and seemed happy for me that I was able to save the money. read more

This is the only Best Buy in the Warren area which I grew up in. I came here a few weeks ago to get some of my Shopkick on and get 200 kicks for walking in. I love that app. But thats another review another day. I walked in to get a surge protector or an outlet to use so I didn't have to put my iMac plugged in to my outlet on the wall. I found one that was just what i needed in my budget I wanted to spend and it always charged my iPhone. It was a win win situation. But also the couple employees we came into contact with were very nice. I didn't get the Security guys name as we entered the store, but he seen me walk in and out and knew i was looking for the WiFi signal to get my points for my app. He made friendly conversation and even talked about how he had family in Texas and how he liked it here. That's the friendly conversation I tend to miss while living in a big city and sometimes people forget how to be friendly! read more

Anthony went above and beyond to help me today. I was at Best Buy because an email that said there were Black Friday preview Deals on cellphones today . I went and there was a few people infront of me and then when Anthony started helping me the computer had an issue. We waited a few minutes and then was able to use a register in the Geek Squad area. He was able to set me up with service and a phone after some issue that had more to do with me than him. He had to redo order twice with others waiting. I felt bad but he wanted to give me what I needed for the price I needed it to be. With the Best Buy gift card there were no initial charges and I have $35 left on gift card to spend for others. I am very happy. The only reason I gave this store a 3 instead of 5 is there were people waiting and some just had question on where things are located. There were not enough associates on the floor to deal with public demand on a sale day. They really need to have more people working when sale events go out in emails or ads of any type. I am very patient but most people are not. please staff this Best buy better so Anthony and other good works do not get yelled at for things out of there control. Automatic computer updates in the middle of open hours is also a bad business practice. read more

My favorite store to go to anymore. Best Buy seems to keep up with new technologies and best store for customer service right now. Parking is good too , checking out is easy and quick most times. I can't believe the amount of and the prices on tvs now. When PlayStation comes out with ps5 and 4K I'm definitely going to Best Buy for that and new tv read more

Horrible geak squad service! STORE DOES NOT Answer the phone sat on hold for a total of 45 minutes called back three separate times geek squad dude was a total dick well maybe you should've called a different day like well I'm sorry if you call the fucking store you expect to have an aunt somebody pick up the line within 10 minutes not 45 minutes you pull into the store and you're still on hold read more

Unbelievably upset. I ordered a laptop for pickup. There were a few available and it said that if I ordered it online for pickup, I would be able to pick it up within an hour. Note that this store is much further than I wanted to drive but they had the item I needed in-stock and available for pickup within an hour and I needed it as soon as possible. They sold all of them AFTER charging my card and then said they would ship it to me in a week. No amount of telling me that I can pay a ridiculous amount to have it shipped to me tomorrow fixes this situation. Best Buy messed up and I will not be returning soon. read more

Worst customer service I've ever encountered. Once I realized the phone the going to never be answered, I walked into the store to claim my computer and printer. I was in a curb side pickup spot. Started calling about 3 p.m. and continued until almost 4:30 p.m. without ever being connected. I am disabled and curb side is ideal for me. Followed the instructions for curbside to a T. Useless. Took me 3.5 hours to place the order on Feb. 14th. I didn't want to open an account. Just wanted to pay for it and be done with it. Never, ever again will I use this company. Seven years ago they tried a "bait and switch" on me and I explained about the Federal law. It, too, was a horrid experience. read more

This store is an OK place to shop for your electronic needs I guess. As a matter of fact, I bought my laptop from here over a year ago and have been pleased thus far. On a more recent visit a few days ago, I went with the intention of using a $25 gift card I recently received. I was specifically looking for an MP3 player that I saw on-line that was on sale. It didn't say that it was an on-line item only, so I went to the store to save on the shipping costs. I get there and they didn't have it. I was slightly disappointed but since I was there, I decided to peruse the store. I attempted to find a new CD my wife wants but it was out of stock. I must say that the sections I was looking in were very disorganized. I don't know why but it just was. Things were scattered and seem to be out of order. It was strange actually. I never noticed the disorganization before. I will say that the customer service rep I spoke to was very helpful. The CD my wife wants is new and I didn't even know the name of it. I just knew that two of the three Dixie Chicks were in the band. He went on-line and Googled it for me and then checked the store inventory. It was out of stock but he was great and willing to help no matter what. Overall, not a bad experience and I will continue to visit here for my electronic needs. They just need to brush up on organizing things a bit better. By the way the name of the band is called "The Courtyard Hounds" Now I know too :) read more

My experience inside the store was just fine however when I needed additional information on a particular TV the next day I could not call the Niles store to speak with a sales person. When I called 330-544-1487 (Niles store number) I was automatically re routed to the Boardman store and the operator refused to transfer me or give me their number. She couldn't give me a reason for why customers have been banned from speaking to sales people at the Niles store. So instead of making the drive back to the store to get my question answered I'm just going to buy this TV elsewhere. Best Buy may want to rectify this issue.... read more

Over the past few years I have bought a laptop a desktop a ps3 a tablet it's a great place to buy electronics but don't look for much help on the phone the automated phone that you gotta jump through hoops to just to get to talk to a person it's not worth it and I believe I'm going to start shopping somewhere else sorry Best Buy read more

Five stars for superior customer service. Nicholas and the store manager could not have been more helpful. Nice to do business with people who will go out of their way to help when a problem occurs. Problems occur in every business. You can judge a business by the way they handle them. Highly recommend. ***** read more

So talked to corporate about purchase. They refereed me to General Manager in Boardman Ohio. Purchased bogus product that didn't work, but didn't make it in their 15 day policy refund period. I tried to return a few days after that 15 day due to I work for a living. Spent 585.00 dollars and they will not refund a product that doesn't work for 60.00. Wow. Bad business for customer service plus value of items, worthless. Will go to Wall-mart next time. Will enjoy social media ratings on this company that takes advantage of consumers. Interesting last night saw In the Neighbor... show was about similar thing. Taking advantage of the consumer. read more

hello The geek squad cleaned my computer from virus's they installed webroot without asking me as I had another antivirus on it. after I computer home checked to see when webroot expired feb 2017 couldn't find me in system it was under someone else called webroot told me go to store get new keycode. Best buy couldn't find where they put webroot on but its set up on my computer all I need is new keycode which they gave me. they must not know what they are doing giving me someone else account will not use them again but I like their products. talked to 3 geek squad agents and they couldn't figure it out either. read more

Horrible customer service. Tried to find somebody for a half hour. Electronics did not work when we got them home. Avoid if you can. read more

Easily the best place to shop for electronics and appliances in the Warren area. The sales staff is always pretty knowledgeable and they take their time to help you understand what all the new tech terminology means. If I ever have an issue or they make a mistake they always seem like they legitimately care and do what they can to help, which is rare these days. read more

Selection of CDs can be better and video games seems like there pushing away from these items besides that everything else is pretty good

Recently I went to best buy to make a claim on my geek squad coverage on my phone. There was a service fee $160.11, which i paid. It took 3 trips (none of which i was treated very kindly) to get this in progress. When i received my refurbished replacement, i sent my broken phone back. I tried to activate the replacement online, as instructed. It did not work. So i called their help line. They were of no assistance. I finally took it to the sprint store, where i got it activated. 10 days later, the touch screen on my replacement phone stopped working. I took it back to best buy today, where they told me i would have to make an appointment and come back. They were helping one other person and all their other associates were in the back. After telling him that if i returned it would be my 5th visit to the store to fix one phone. Someone came to help me then and said there would be ANOTHER service fee of 160.11. That would be a total of $320.22 on top of the $10 a month for the service which I have paid faithfully for 13 months. Bringing my total to $450 for a REFURBISHED phone that broke in less than 2 weeks. Needless to say, I decided to go to Sprint instead, where in one visit of a half hour or less and only $36, the problem was solved. In total, i made 4 trips to best buy, and after each i felt mistreated. I spent a lot of time, money and gas to fix something that could've been done in a half an hour. I am livid, and i will never spend my money at best buy again. read more

Good luck getting anyone to help you. Let alone someone who knows something or wants to be bothered.

Having my laser printer show me it was getting low on the black toner, we went to purchase, as it was on sale (& we had a computer tower to recycle) - Although I checked the website for both stores in my location, the closest store we visited, had none in stock - The next closest store (abt 1/2 hr away from that store) did not have any either - The person in computers helping us was able to order the toners & have them delivered to my home (no shipping) - Very convenient! - Would like to have the website be more accurate when checking for items read more

BEST BUY IS LITERALLY THE WORST PLACE EVER. On Black Friday My husband and I bought our washer and dryer from there, we had scheduled a delivery for Monday the 28th from 8-12... Monday comes 12 passes, I call Best Buy at 2pm, the person I talked to said they changed the delivery from the 28th to the 5th, without calling emailing or texting me to tell me, I then told the person that would not work and it needed it way before that, so we rescheduled for them to come Wednesday the 30th from 12-4. Wednesday rolls around and the guys show up, man comes to the door I have your washer and dryer , me: ok great , man goes to the truck and "gets them" and comes and says ... oh I just have your dryer not washer, I again call Best Buy and talk to a manager, he says that the washer we bought is on back order and he doesn't know what it will be in, but he can give me a different washer for the same price, I say ok great we then schedule the delivery for Sunday the 4th and he promises me that it will be there between 8-12, well they never show , never call, text or email, I again call Best Buy, and speak to a manger, they said a delivery was never scheduled and they would have to look at our account and call me back, they don't call back, so I call again , this time I'm a B*****, I spoke to a manager AGAIN, he says the washer I was promised isn't in, ( after the manager I spoke to Wednesday said it was ) and the original washer we bought was now in and he can have it scheduled for a delivery on Wednesday the 7th... so 12 days 5 phone calls and 3 different managers later ... I SWEAR I will flip out if my washer doesn't show up Wednesday and I'm never ever shopping at Best Buy again. We were going to get a few big things there in the next few months and now I'm not. I have sooooo much laundry it's crazy . Thanks Bestbuy for nothing you guys suck !!!!!!!! read more