Online inventory was all wrong. The sales rep (Tod P) couldn't find the item listed at their store. So he claimed another close by store has the item. He encouraged me to pay for it and pick it up at the other location. Guest what?? That location did have it. He never even confirmed with them. After two location visit I walked away with my account charged and no item in hand. Very disappointed. Use Amazon. read more

Best Buy - Electronics Near Me - Orange, California

Thank you Tod My father and I walked in with little knowledge on getting a laptop and walked out feeling confident in our purchase and not scammed or over sold! He was honest, did not over sell at all, and kept to our budget. He answered all our questions and did not make us feel like any question he had was dumb. Very polite and friendly. Please if you're ever in the store ask for Tod it will making shopping so much easier ! read more

Update: I haven't had any passengers in the back of my coupe nor have I had any work done for anything in the back seats but today, I decided to clean the back windows and I found several deep scratches in my center console. This center console was purchased brand new and installed a month ago so there is no way these scratches were caused by me. I think it's too late to go back and demand to make things right since it's been awhile since I've had this work done. Let this be a warning to anyone with a classic/show car NOT to get any work done unless you're willing to have the inside of your car treated like it's a crap box that can withstand abuse. Also FYI, I got a brand new paint job a week before bringing my car in and I made it very clear to the geek squad techs to be extra careful but it looks like they were only careful with the exterior but not the interior. What a shame. read more

Best Buy - Deep scratches on my brand new center console (this is a discontinued center console for a 26-year old car). This hurts. - Electronics Near Me - Orange, California

Nice layout for all your tech needs. Little long to get help, but all completely done. Got things in stock for my laptop. read more

Best Buy - Electronics Near Me - Orange, California

Came here looking for a new fridge for our home and Tod helped us out. At first I was a little apprehensive thinking this guys just wants to sell us something. Welp, we walked out with a new fridge but it was Tod's customer service and helpfulness that won us over. He helped us pick the perfect fridge that would fit in our home. He also reassured us if it didn't work out for us we could possibly pick something else. He's a great help!! Look for Tod!!! ッ read more

Please give Tony a raise he was so helpful and made the process of getting a new laptop so easy. He was able to explain the differences of each model to help me find what was best for my major. Thank you! read more

They were supposed to be remounting my tv. They mounted a bit low. I asked them to come by this past Monday February 10th 2025, and they NEVER SHOWED up. Now that I asked to reach to come out, they are giving lame schedule times. I don't recommend geeksquad. It is a CRAPPY SERVICE. Get some other tv mounting company. Best Buys Geek squad is nothing but CRAP! I don't recommend them at all with that service. read more

My husband and I were browsing for refrigerators and Tod assisted with this process which stretched over a couple of months. Tod was knowledgeable, professional and very patient with our indecisiveness. In the end, we made a purchase and we are happy with our decision. Thanks for your continued support, Tod! read more

I had went to the store to get a PlayStation Portal and they only had white on display and I asked an associate if they had black but they said that the white one was all they had and he lied and when I looked up online to order they had it and was able to order it but I find it rude that he didn't bother checking or even looking it up to see if they had it in stock in the store read more

I recommend Best Buy for everyone. They alway have what I need. And having them install my items is such a relief. I always go to Tod he's the best employee. He steers me in the right direction. Makes sure everything is "RIGHT". Thanks Best Buy read more

Tod Pulsifer was awesome! He answered all our questions and was very helpful and knowledgeable about the product he was selling us.

Their geek squad, and their Total Tech insurance they offer is the biggest fraud in the history of insurance, lol. Just beyond rude staff. Never helpful. Canceling as soon as I get the right phone number to do so. Never shopping here again. read more

The employee working the information counter .. "finger points" directions no verbal information ! The Geek counter employee scares repair assistance with crazy expensive mumbo jumbo verbiage .. Could actually purchase a new laptop for what she quoted ! This is not my store of choice ! read more

Jessica and Lisette in Geek Squad are ROCKSTARS!! They were super nice, super helpful and super accommodating. They addressed an issue with Macbook Pro online purchase and made sure I was taken care of read more

The customer service line here is disorganized and sort of a mess. I went in to pick up an order and was the only one in the 'order pick up' line while there were many people in the returns line. Both lines are next to each other and share the same Best Buy reps at the register. After each person completed their return, the rep just says "next" so the people in the returns line just kept on proceeding while I'm waiting for my turn to pick up my order. I had to get the attention of one of the reps for them to finally give me my online order. What I thought was going to be a 5 mins in-and-out pick up dragged on to be much longer. read more

Purchased an LG washer/Dryer and new fridge for my new home. Nathan & Kevin you both were absolutely amazing. Patient, informative, and detailed! You guys deserve a big raise! I can't wait to come back and look at new ovens. read more

Tod was amazing tonight really friendly and Gosh made our night easier than we thought! I hope he is the general manager next time I come in Thank you Tod you Rooooock ! read more

I do not do reviews but this time Best Buy Cellular representatives for the past two days leave like before 5pm twice i have showed up back to back days and the verizon representative leaves like really im here to buy a damn ipad and new phone and you cant even stay past 5pm? Absolutely ridiculous read more

Just purchased two major electronics at this Best Buy with the help "Tod" in the appliance department. I decided to drive out 20 miles to this location in hopes of getting better service than my local BB. As I arrived I was immediately helped by Tod in the appliance dept and was very impressed with how helpful and knowledgeable he is. Tod was able to answer all our questions and he even helped us save some money, you don't see many customer service reps go above and beyond like he did. When it comes to major appliances it's important for me to see the items in person and get a sense of quality. I was so happy with my experience at the location and definitely will come back to this location and see Tod, the next time I have a major purchase. read more

Has tons of Pokémon on shelf in little bags so you think it's in stock on for them to tell you they have none! Why don't you stop being lazy and take them all down then so you don't give false hope to your customers. Will never come back to this location again! read more

Quick and easy from the time I walked in. Was greeted by an employee up front who asked me what I needed, she called Tod up to assist me and he was quick and efficient on getting me what I needed. Knew a lot of information about the product! read more

I am a total tech member and when I ordered a washer and dryer it was delivered with scratches! The installation crew were lazy and didn't install anything! The connections for washer and dryer are new so there shouldn't have been a problem connecting the appliances. I called customer service and they said they would refund me a part of the money ($60) for the damaged appliance. I've been waiting almost a month and still yet to receive anything!! I will not renew my membership and I do not recommend Best Buy! Too many lies and runaround's from customer service!!! read more

Went in the store looking for a tv. Came out with two. Thank you Tod for ur great customer service and knowledge on tvs and deals that helped us save over 900$ greatly appreciate your help. Thank you a ton. Looking forward to coming back. read more

Best Buy - On our way home - Electronics Near Me - Orange, California

Best Buy cuando quieren bender muy atentos Y cuando se trata de reparación se echan la bolita para no asearse responsables la verdad no conviene comprar aquí read more

We were looking for an affordable n good camera. Tony recommended Sony brand . He said easy to use . He was very helpful. He gave me a quick lesson how to use it. He's also very knowlegeble . We appreciate his help. We bought a Sony brand . read more

I was out of town and decided to go to Best Buy #947 in Orange, CA on June 29, 2024 minutes before closing time. I wanted to make a purchase and a young man, (Marius G) was the great salesperson with the best salesmanship and knowledge; just the right one to help me. He was right on point and he didn't rush or pressure me... smooth like a pro-veteran. He answered my questions, made the best suggestions, and helped me apply for credit to get the deal with 12 months of 0% financing. Give him his merits and pay raise too. read more

Ok so Best Buy has sunk to the bottom of the list for customer service, it took over 6 months for them to complete a order for a washer & dryer just to get it right! Then to top it off they scratched up my garage floor, they notated that they did it and after another 4 months of filling a claim, doing the back and forth with about 100 emails they denied the claim? Unbelievable!!! I will never use them again! So now HomeDepot / Amazon will get my money!! At this pace bestbuy won't be in business within a couple years!! read more

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Horrible customer service. Went to buy a tv but had no help at all from anyone. There were 2 employees helping ONE customer and didn't even acknowledge us at all. read more

Tod , at best buy in orange california was extremely helpful to us with the purchase and delivery of a new TV !!! We had a lot of problems with the delivery , but tod was there to help us even though it wasn't his department !!! Tod went way above the call of duty helping us !!! read more

If you're a Pokémon fan and currently trying to get any form of the trading cards, I will definitely give you the heads up and say to NOT even bother going to this location! Both myself and my partner, and a few others I've spoken to, have all been given very different responses in terms of when they restock, how much product is put out on the shelves let alone if they even put out ALL the product they receive from I suppose a vendor or shipment without hiding any in the back, and they always seem to be Out of Stock. Some of their answers included telling us to just pre-order and hope that they get completed, that their restock day is A but then no it's B or C, my partner even made an online order when they had the cards in stock weeks ago and then suddenly after it was processed and completed-the order got cancelled/refunded "due to an error and that there was no product to be found". I personally think an employee saw the set that he ordered and personally canceled it themselves it was just so odd. This was around the week the value of Bubble Mew from Paldean Fates went up too, it's too much of a coincidence. So I also happen to work in a store that receives a small amount of cards too, and I've had several people ask me if we have any in stock but as of late we hadn't due to theft and nothing coming in. Tell me why, a recent customer told me they were able to get a good amount of Prismatic Evolution product from this store, "right when he checked back after they just restocked product", and yet so far everyone else I've spoken to who's gone to check out the place a couple times a week at different intervals-can't seem to find any. This location needs to do better in terms of communicating with the customers about a general idea of restock days even if not admitting the actual day to avoid harassing the vendor present, explaining why suddenly an online order was canceled when it doesn't make any sense or the reasons feel false, put limits on product purchases, and overall stop feeling shady. I've come to the conclusion that there seems to be some sort of insider deal going on if there's a vendor who's responsible for the product, being paid by an employee for some product on the side, or an employee setting up a friend with the goods. It makes NO SENSE why this guy who told me about the restock got very lucky and every other person I've spoken to, who have even come to give me an update on their findings, can't seem to get a solid answer or lead-especially when going here. I'll be leaving a call to customer service/corporate about my suspicions and hopefully they can start telling their stores to place limits on product or investigate suspiciously cancelled online orders and purchases. read more

Kayla is an absolute genius! My iPad had stopped responding- the touch keys wouldn't work. I was stuck. Couldn't even use to make an appointment here to get help. Kayla came out and was able to help me and my wife even though we didn't have an appointment. She has pleasant smile and knowledgeable assessment of the problem. She solved my iPad problem plus gave us advice on the storage too. I will definitely come back to this Best Buy store. I m glad it was covered under warranty. Thank you Kayla of the Geek Squad and thanks to Best Buys. read more

I'm pretty sure I have the right Best Buy but I wanted to give a huge shoutout to Kennedy for helping me out with my iPhone 13 purchase. She was super knowledgeable, patient, and did everything she could to help me out. She even offered to put the screen protector on for me! I had to come back a second time that day because I wanted a clear phone case that Target sadly didn't have for my model, and thankfully I ran into Kennedy again who helped me with that purchase as well! Ask for her if you can! She's a sweetheart! read more

Okay! This place is seriously amazing because I have been coming here for the longest time and I did not get a bad experience EVER! The most recent experience that I had with this place was two weeks ago when I needed a new laptop. I have been eyeing the Microsoft Surface Book 2 for the longest time and it retails for 2.1k! Yes, it is one expensive laptop but it is worth it due to it carrying high gb and has a fast Ram professor. It is perfect for STEM majors and business people! However this review isn't an advertisement for it. Funny story.... before I even went here to get the laptop, I was at Yogurtland with my boyfriend and we were curious if there was a deal because he knows I been wanting to get it for myself. I was In the parking lot and I saw it has gone down to 1.6k open box. So I drove myself there and brought it! The service was amazing because they had -$100 for students so I saved an EXTRA 100! ALSO, the laptop was still is amazing condition and functioned amazingly fast and I just love that thing. read more

Best Buy - Microsoft Surface Book 2 - The case isn't included, i purchased it off Amazon because it needed protection and I LOVE PURPLE! - Electronics Near Me - Orange, California

Jason and Ceasar amazing dynamic duo they helped me to get my washer dryer at a amazing price The customer service was just amazing They are exceptionally fast and very informative manager of Best Buy please give them a raise if you don't give I'm going to hire them off of you guys :) read more

Best Buy - Electronics Near Me - Orange, California

I ordered some AirPods online and they got here within a few days. Their online service was quick and easy!

The service was amazing! Danielle was so helpful and patient! She went above and beyond, to see that my issues with my phone were resolved! I would definetely recommend this Best Buy for absolutely anything read more

Yet another bad experience at BB. Ahmed repeatedly insulted me for being stupid for not taking his credit card offer. I said no several times and he kept telling me I'm dumb because it is free money. Spoke to manager and no sort of apology whatsoever. I'd just like to point out ( if any BB staff actually care anymore) that I've been a customer for decades and spent well over 6 figures on dozens of computers and appliances. We can't justify spending money with people who continually treat their customers so poorly. Last time I set foot in this location. My money is walking elsewhere. read more

Please be aware. The phone number is voicemail automated system. There's no live person available. Why place a phone number on the website if you are not going to help. read more

I traded in my iPhone through Best Buy's trade-in program and received a Google Pixel 9 Pro. Best Buy required me to mail in my device instead of allowing an in-store trade-in. They provided a box and shipping label, which I used to send my old iPhone via UPS. Unfortunately, the package was likely stolen or lost. When I contacted UPS, they informed me that the package might be lost or stolen. Since Best Buy didn't receive my phone trade-in within the required timeframe, they canceled my promotion. I spoke with Best Buy representatives several times, and they assured me that if I shipped the device, it would be their responsibility. However, after the promotion timeframe had passed, Best Buy refused to assist me further. Despite providing proof of shipment and the tracking number, they refused to open a claim for the lost package, citing their policies. UPS told me that since Best Buy is the shipper (having provided the return label), it is their responsibility to open a claim for the lost package. I feel this process is unfair and potentially a scam. By not allowing in-store trade-ins and requiring mail-in returns, Best Buy creates situations where packages can be easily lost or stolen, thus avoiding paying out large promotional trade-in values. Internet forums have confirmed that trade-in phones are frequently stolen because they are easy targets for unlocked phones with significant value. Now, I'm stuck and at a financial loss. I trusted Best Buy's trade-in program and purchased an expensive new device based on their offer. As a result, I've lost the trade-in value of my original phone, the phone itself, and any reimbursement from UPS will go to Best Buy, not me. It's a no-win situation. This is unfair as Best Buy has nothing to lose, and UPS will cancel the claim due to time constraints. read more

We stopped in to look at air purifying fans. They had several, but we're unwilling to let us check any that were operating. The purchase is several hundred dollars conservatively. We were told we could do that " at home" and return it". The only fans operating are the Dyson's, and I believe they are Eye Soars ! Bye bye best buy! What ever happened to Customer Service? read more