oh well, I am not even sure where to start...Got an excellent customer service online through chat…read moreI was instructed to go to Brick Gatineau on Maloney to get a refund for my gas dryer (minus 30% restocking fees, which I was ok with). Also had a written proof of my chat with online the customer rep. But guess what - the lady in store had the gut to tell me - ''we can't take it back as the online customer rep made a mistake and has no access to our notes''. I couldn't believe it - as a customer am I suppose to just let it go and lose my heard earned money because someone from Brick did read the notes from the Customer rep. If someone from Brick is reading this, is this fair to you? This is simply not professional. I will take my business elsewhere.

Horrible horrible , bought a queen bed, box spring metal base pillow and cover, The bed was a floor…read moremodel, had a stain and small hole under the mattress, I called them not even about that but the metal base i bought. 3 days if calling and giving me the run around , a 79.99 base that is not solid enough for a queen bed, the bed lift when you sit at the end of the bed where the feet goes. I called to bring it back and buy a sturdier one, they wanted pictures in an email and a description of the lrobleme. I did that , they were supposed to call me back ,never did. I call back today now they want a video . Like really , they are kind when u walk in but once they get your money it's a different story, please save yourself trouble and go elsewhere. This store is bad bad bad , I should of went to brick in ottawa like I always do . I will never go there again. They are losing a repeat customer for 79.99 and not even that cause I would I bought a more expensive one at the same store !!

I messed up my pc while upgrading and this Canada Computer was awesome with getting my PC back into…read moreshape! a huge shoutout to Ian for being an amazing helping hand in getting my pc upgraded and up and running. if you're ever in, I highly recommend Ian to help you out!! :D

If I could rate this store lower I would…read more Went to buy SODIMM 32GBx2 - clerk didnt know what "SODIMM" was (I mean its ok, I guess "laptop memory" also works), and transaction was pretty quick. Went back today to return it as per their policy, and was told the manager went on break, 'ok, cool - when will he be back?' "Around 30 minutes" - 35 minutes pass, I come back "Oh, sorry manager is still not here yet, come back another day or in the afternoon when the technician is here." Like holy cow, how can an associate not be able to do a simple return? Is it so hard? Ive returned things to associates at Walmart in less time. Called CS - they called the store and by the time the call was done, the manager had finally returned, I went back and completed the return. Sufficed to say lost 40 minutes of my time and $3.75 to return simple RAM. First time shopping here, and my last. Corporate should save it's money and close this location judging by the other reviews.

This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian

Worst experience I have had from an electronic store…read more I went to buy a Nintendo Switch wireless controller. After explaining my requirements to the store representative, I was recommended a controller that I later discovered requires batteries. I had specifically mentioned that I wanted a wireless controller but the representative did not mention anything about the battery or charging options. Upon realizing the discrepancy, I immediately returned to the store on the same day to exchange the item for the rechargeable version which was available at the Store and is more expensive than what I had initially purchased. However, I was informed by the same representative that The Source does not allow returns or exchanges unless the product is damaged. This policy was never communicated to me at the time of purchase. Additionally, I feel that the representative lacked knowledge of the product range, as she did not provide multiple options despite other available options in the store. I had even shown her the product that I wanted, but there was no price tag on it, which led me to rely on her recommendation. Moreover, I find it unprofessional that the representative kept telling me that I should not expect a minimum wage worker to know all the products they have in the store. This comment was unnecessary and unhelpful, and it certainly did not meet the standard of customer service I expect from The Source. I emailed the Sources customer service department to find a resolution but they never reply to my email. I even called their main line and was told that only the store manager's could decide whether or not they can allow the exchange and there was nothing they could do about it. They made no effort into resolving this matter.

This Factory Direct was in the same plaza as a Winners store that I frequented every other day…read moreduring my time in Ottawa. It is deadly for me to go into any Factory Direct because I love everything that I see. This store was no different. There was lots of parking in this plaza. I backed into a spot and headed over. It's to the right of Winners when you're facing both stores. I spent a good hour checking this store out. I had a great time and bought a bunch of items. This store is deep. You can find everything from items that are shown on TV late at night when you have nothing better to do, to televisions and small appliances. I saw a cheap Chia pet-like product. I decided to try it out. It needs a lot of water. Mine is a monkey that is supposed to grow grass on its head. It's supposed to take a couple of weeks to see growth, so we'll see how it goes. So far, it has been enjoyable. There are lots of quirky items in this store that are also practical. I got a mini umbrella for my phone that comes with a kickstand. The idea is to provide shade for your phone so that it doesn't overheat when you're using it outside. My phone and I are alike. We overheat when it's hot and humid outside, which was the case while I was in Ottawa. This mini umbrella was purple, so it was a no-brainer move for me to get it. You know what? It works. The curved handled hooked around my PopSocket and actually cooled my phone down. The best item that I got was an attach-a-bag strap that hooks on to your luggage handle and drapes over your luggage. It is the best. I had more than one bag strapped on to my luggage as I took the elevator down to the hotel parking lot the day that I checked out. It was awesome! I used it on my most recent trip to the Twin Cities. It freed up my hands and was such a helper. It was the best $4 investment! If you like candy, there isn't any shortage at this store. I didn't get any, but it was mesmerizing seeing everything from Milka to Toblerone. The selection was impressive and prices were decent. Neon signs. Laptops. Mice (I was told recently that the shift is towards saying mouses, which sounds weird to me). Power bars. There isn't anything you can't find in this store. I have a weakness for small appliances. It was cool seeing ice cream makers, shaved ice machines, waffle makers, rice cookers, and more at this store. So much fun at affordable prices! I also ended up getting a small container of Vaseline with aloe for my lips. It works great for the massive price of $1. I had the most pleasant woman at the checkout. I'm not sure why folks have indicated that staff were rude. This woman asked if I had found everything that I wanted. I sure did and bought stuff that I didn't even know that I needed! I paid with a credit card. The transaction went through without a hitch. Because I had done quite a bit of damage, I got a huge plastic bag for free. Yay! I should visit Factory Direct more often. I had such a great shopping experience here. The travel section, in particular, had great finds that I wasn't expecting. It's a great store with decent prices. I'd definitely return again. (308)

Very nice staff and caring , exellent place for cheaper electronics . Its such a shame this…read more place is closing down , i will miss this place . There are very few good places that will remain .

So my husband and my dad love places like this. They love putzing around with computers, assembling…read moretheir own computers, and other such nerd activities (I say that in the most endearing way). Such stores for me though = snoresville. I've been here a few times though, always to pick up stuff for my dad. He always writes down exactly what he wants with the description, brand, price, and even item code. I give the staff the paper and they say "yes, you have the item code, awesome!" Then they punch it into the computer to ensure they have it in stock (which in my experience they always do) and then they go get it for me. Easy peasy. I give it the once over to make sure it's the right item, then I pay and leave. Staff are efficient and nice. They never make fun of me that I'm like a fish out of water in these kind of stores. Bits and Bytes? That's like a crunchy snack, with pieces that look like Cheerios, Shreddies, Cheese Bits, and pretzel sticks; comes in original and cheese flavours. And ROM? Duh, that's a museum in Toronto! Lol. The store is clean looking. It's in a strip mall, so lots of free parking.

These guys have all the basics and prices are in line with everyone else. (Cables may be…read moreoverpriced.) They have some good weekly specials - so check the website or sign up for newsletter. Staff are friendly and helpful and most days it's easy to get help. Would I return: Yes Would I recommend: Yes

Great Service, Helped me get the perfect computer for my son. Worked within my budget will be…read morecoming back. I fully recommend this company and if you are in Ottawa ask for Martin.

From the owner: Quantum XPC is a Professional Custom Computer building company based in Canada’s capital. We…read morebelieve in maintaining a positive mindset, creating partnerships with a purpose, and always striving for significant outcomes. We provide a professional computer building service, component sales, consultation solution for clients who do not have the experience or the knowledge on components and how to build or customizing a computer. When you work with us, you should expect a collaboration with transparency and consistency. As we move toward the workplace of the future, individuals are looking for new ways of income or entertainment and all falls into personal computers and we will be there to help all our clients.