Customer service just on point at this location, we were greeted upon entering and another employee greeted us and helped us from start to finish with any questions! They have a variety of products and the selection is superb. Danny was amazing he was very knowledgeable and knew exactly what my son needed for his gaming experience. The value we got plus the protection plan has this mama at ease. He was very happy that all his questions were answered. This mama is happy that I made a purchase that will fit my son's needs! Thank you Danny for making our selection easy! read more

Best Buy - Monitor selection - Electronics Near Me - Rancho Cucamonga, California

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Waited over a week to have our TV installed, took the day off work only for the $2,000 TV not to turn on. Now I have to wait another week for a replacement--yet if I order the same TV online, it can be delivered tomorrow. Very frustrating experience. Customer service no help at all!! read more

Best Buy - Electronics Near Me - Rancho Cucamonga, California

I guess at this location, sarcasm comes free with every purchase. We've spent thousands at Best Buy over the years and usually have great experiences, just apparently not at the Rancho location. We came in needing a small replacement part that was missing from a sound bar we purchased as part of a $1,500 order. They didn't have it in stock, so we had to order it, annoying, but not the end of the world. What was frustrating was the attitude from the salesperson helping us. First, he pushed the more expensive option available, then seemed personally offended when we noticed there was a cheaper one on sale. Considering we were replacing a missing part from a brand-new purchase, you'd think there'd be at least a little understanding. The sarcasm kept going every time my husband asked a question, to the point where I had to walk away before I matched the energy. Honestly, if helping customers order a small part ruins your whole day, maybe it's time for a break and a Snickers bar. Customer service probably isn't the best fit if doing your job feels like such an inconvenience. So if you need a TV or any type of major electronics, I would say skip the Rancho Cucamonga store. There too many other Best Buy locations to have to deal with lousy Customer Service. read more

It's interesting to see so many negative reviews for this location because I had the complete opposite experience. I came in looking to purchase a laptop, but unfortunately the specific model I wanted wasn't in stock. A gentleman working in the computer section approached us and asked if we needed any assistance. I don't remember his name, but I told him I was looking for a specific model, wanted to confirm the online price, and was hoping to see it on display. He went over to another associate who was already helping a customer and patiently waited to ask about it while I continued browsing other laptops. A few moments later, he brought the associate over, who checked the inventory and pricing. He explained that the laptop wasn't in stock anywhere and initially thought it might have been a clearance item because of the red price. As we continued discussing other options, the first gentleman took the time to ask what I actually needed the laptop for. Once I explained it would mainly be used for basic tasks and schoolwork, he recommended several alternatives. They were all solid suggestions, but most were newer models with higher specs than I really needed. Shortly after, another employee, Youssef, came over to help. He double-checked the SKU and clarified that the laptop wasn't discontinued at all, it was simply on sale, and that sale was ending in about five days. He helped me place the order and was knowledgeable, friendly, and professional throughout the entire process. What stood out most was that he wasn't pushy. He mentioned the protection plan, Microsoft Office, and the store credit card once, but after I declined, he moved on without any pressure. That made the experience feel genuine and customer-focused. I rarely take the time to leave reviews, but when someone truly goes above and beyond, I think it's important to recognize them. I hope Youssef receives more than just a shout-out. Employees like him are what make a real difference, and they're the reason customers keep coming back. read more

The geek squad warranty is so bad it said it covers everything but I broke the screen and they said they couldn't fix it at all or anything 500 dollars for the monitor and 60 for warranty's Would not recommend read more

Best Buy - Spent 500 dollars on it for them to not be able to fix it plus 60 for warranty - Electronics Near Me - Rancho Cucamonga, California

Best Buy in Rancho Cucamonga is on the smaller side compared to some other locations I've visited, but I actually see that as a plus. It feels more compact and manageable, which makes finding what I need quicker and less overwhelming. There always seem to be plenty of employees available, and I've never had issues whether I'm casually browsing or picking up an online order. The items I've needed have consistently been in stock, which saves me from having to drive elsewhere. It's an easy in and out experience, and sometimes that efficiency is exactly what I want from an electronics store. read more

First time at this location. Tons of parking, it was a weekday during the day, very clean and safe parking lot. Large store. Was greeted right away by two employees, got help right away, extremely friendly staff. Had exactly what I was looking for and was able to answer all my questions. Would highly recommend and return. read more

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I can't decide if I like Best Buy or not... Lots of great products, clean store, but the service sucks. Everyone just seems so meh, and not excited to be there. And their attitudes show it. Almost bought new Beats, but the manager rolled her eyes when we asked if they price matched Costco. She said they did, but huffed and puffed about it. My guess is they get commission on stuff like that. With that though, we politely said no thanks and just went to Costco. read more

I asked my mom for a ps4 pro for my birthday because my ps4 from 2014 launch was on its last legs and kept overheating and it was super slow, back in 2019 she said no but was gonna get it for me as a surprise calls me bc the worker tells her that I don't need it because they said I was thinking that it was gonna make me better at games I tried explaining to my mom that no i just needed a new one and the worker talked to me on the phone and was like yeah buddy ur not gonna be better at games and I said yeah I know I need a new one because mines super old and slow i don't know if they were smokin something but they didn't understand me somehow and my mom was like sorry son I wanted to surprise you but I don't think you need it and to whoever the worker was that sabotaged me getting a new ps4 pro I hate you read more

Best Buy, or what I lovingly refer to as: The Apple Store when I don't want to deal with...The Apple Store. I honestly love that they offer Apple products and have them in stock, ready to be picked up as quickly as same day. I bought a MacBook here a couple years ago online, picked it up same day. Their prices are comparable to other retailers and sometimes you can even find a better deal than elsewhere. I've been on the lookout for an iPad since I need one for playing in the worship band at church. I just happened to check their website today and they had a 9th generation on sale--$130 off. Sold! I made the purchase online for pickup at the store next day. Well, to my surprise, with text notifications enabled, they had the order ready in 5 minutes, so I was actually able to pick it up same day! There was no wait at the store, so I was helped right away. They asked for the bar code from the order as well as my ID and I was out of there with my order in less than 5 minutes. Thanks, Best Buy! read more

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Went inside with a receipt to return a product, older lady in the front with glasses questioned me immediately on why I was returning with an attitude. Apparently you can't return a product UNLESS it's defective! As the cashier was processing my RETURN, she radioed the manager to not refund me bc I didn't share with her that the item was defective! ABSOLUTELY OBSURD! No where in your return policy says in order to return the product it needs to be DEFECTIVE, makes no damn sense, soooooo I say that to say this .. when returning a product at this location... SAY "it's DEFECTIVE" and probably be WHITE... you won't have an issue! read more

I had to make a yelp account just so I could give Alejandra 0 stars. I believe she is the manager, if she's not, she sure walks around like she is. Every week it's different answers from her. I'd prefer her say she doesn't know then to lie. Last week, she came out after waiting outside for over an hour and said there was no Pokemon in stock. I left, my friend stayed and she was able to get a booster pack. WHAT?! This week, it's the same. There was over 30 people in line and she waited 5 minutes before opening to say they didn't have anything. I get it, Pokemon scalpers are annoying, I'm sure they get calls all day every day. I'm just trying to get my 5 year old cards without paying an arm and leg. Maybe if she didn't have such a bad attitude when talking to customers it would sting as much. read more

We bought a sound system at Best Buy in Rancho Cucamonga. There home service came out installed the system ok. But now my VCR is not working. I have called them many times and have yet to have someone come and fix's the problem. I guess they don't guarantee their work. SAD!!!!! read more

Went to Best Buy to ugrade/ purchase new Verizon phone. Tried calling the store, no one picked up. Walked into the store. One guy sitting at desk, doing nothing. A greeter, doing nothing. Walk to the phone section. Employee approaches. Asked how they could help. I did i needed help getting a new phone. Employee said Tha at they don't do any phone transfers, upgrades, or a applications the last hour the store is closed. So I have money, you have products, but you refuse to do business. That's just crazy. I really don't understand customer service. But to make it worse, this kid asks if their is anything else he could do. I double checked. Can I get a Verizon employee. They already left he said. And he looks at me, stops breathing. Like waiting for me to say something. So we just stood there for a minute but doing or saying anything. Complete waste of time. If this is store policy, it should be posted. read more

Shoutout to Scott who had his family in the store visiting ( behind the desk yelling g daddy) and was too busy to help me find what I was looking for. Just said it's either over there or there. read more

I had a good experience here, Best Buy with geek squad. I think Best Buy could hire a few more people to help out on the floor for customers who are waiting for help but other than that, I didn't deal with anybody unpleasant. I like being able to walk in somewhere with my Afro and not be harassed and make my purchase in peace. read more

Wow it's surprising some of the negative reviews from this store. As for myself, I had a great experience coming here. I came in to buy a remarkable product but unfortunate they were out of stock. The sales person was super helpful and told me told me order it online and it would get delivered faster than coming back the following week when they get shipments. I did just that and I got my remarkable the very next day and it was delivered thru DoorDash! Anyhow, it was a great overall experience coming here! read more

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I thought reviews about Best Buy was a fluke being they're such a big company, boy was I wrong. If you decide to still go, DON'T deal with the store manager named Jordan. He'll sell you on what you're looking at, but when you purchase or come back he'll act like you don't exist or never knew you. Which is fine, people forget after a while.. my experience was within an hour. I'd go to another Best Buy or do pick up only. Jordan, if you see this.. you're lame for how you acted when I came back in 20 minutes.. your associates are amazing and other manager that helped me. read more

Staff is extremely unhelpful. Going to a different Best Buy from now on. We asked several people for help but were just blown off.

I went to best buy to get gifts for my kids i just got my wife a new washer dryer combo by the way so I shop at this location regularly I was getting a pair of gaming headphones for my kid the price marked was $39.99 but when I went to the register the said it was $199.99 that's not the customers fault they dont change prices when they move product I've worked retail for over 20 years we honor the price if there are multiple items on that tag its the retailers job to move the merchandise and price it not the customers. I tried to call customer service got the runarounds the last person told me they dont have anyone in the corporate office that you can speak to wow so I am upset that they dont want to do good customer service and make it right. read more

Best Buy - This headphone was marked at $39.99 but when I went to pay for it the price was $199.99 - Electronics Near Me - Rancho Cucamonga, California

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I called yesterday and they "confirmed" they had the screensaver in stock for my phone. I had purchased the lifetime guarantee for replacement screens a couple years back. So, I went to the Rancho Cucamonga Best Buy and they tell me not only do they NOT have the screensaver in stock, they NO longer even carry it! Wtf?? They don't give a rats ass that they confirmed availability just the day before or that they can't ultimately help me. They won't refund the original price of the warranty, that I cannot use. They told me to contact "Zagg" who can possibly help me. I called Zagg, and they charge $12 for a new screen and labor. So, the warranty I purchased was a complete waste of money. Not happy! RC Best Buy has gone downhill the past some years--- you cannot get a straight answer and have to wait in long lines. Big turnover with employees, as well. Won't be going back. read more

Never coming back to this snake store. Bought airpod max open box headphones. Last persons Apple is still attached. GM of the store first denied return then said he was willing. But was adamant his store "checks the airpods max to make sure it's reset". He grabs another and its the same thing. AND THEN, when i just ask to do the return, and this is the SNAKE part. The little kid helping me yesterday put my previous return on a GIFTCARD. (I was trying different headphones). So when i was expecting a full refund back to my visa i only got the difference. Calling corporate. Reaching out to BBB. And legal if i need to. SNAKES. read more

Best Buy - ROBBERY RETURN BY BEST BUY - Electronics Near Me - Rancho Cucamonga, California

I would be very careful buying anything from Best Buy. I bought a MacBook Pro with Geek Squad coverage. I took my PC to be converted. I got home and realized the Mac environment didn't work so well with my PC software and I just didn't have the time to figure out how to work in the MAC environment when I knew how to move quickly using PC. I took it back to return. The manager, Juan, was professional (when others were not so much). I felt badly having to return it (it wasn't used and in perfect condition. They balked at refunding the warranty saying they spent hrs (pushing an electronic button?!) on converting it. They called corporate. Absolutely no help, waste of time. I was livid! Fortunately, for Best Buy, they have an excellent manager in Juan, because he went out of his way to make things right despite corporate! At least someone knows the value of keeping customers. I can't say I'm pleased with either Company, Best Buy or Geek Squad, their policies are nebulous and they are quick to sell and upsell, but not so good at making terms clear before buying or caring whether they get repeat business. However, I can say this Best Buy location does have a manager who cares about customer satisfaction and is on the ball! And Danny at the Geek Squad desk is a kind, knowledgeable and helpful. Best Buy is lucky to have personnel like these two gentlemen. Still, corporate seems to have a disconnect. They promote parking for "fuel efficient" but not handicap! And no one is parking in the space WOKELY reserved for their special "fuel efficient" vehicles! Best Buy needs to improve itself drastically at the corporate level! I would not buy stock at this time in this company based on out of touch Corporate bureaucrats! But Juan and Danny, they get top marks!! Corporate a 0! read more

Best Buy - Woke EV parking that no one uses, but not "Handicap"parking! Where the charger? Absolutely rude to customers!! Pathetic! And never used! - Electronics Near Me - Rancho Cucamonga, California

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Went in for AirPod pros walked around for 10 minutes looking for someone then went to the front and they said they would bring some from the back, stood there awkwardly another 10 minutes with no update and had to leave to go to school so I ended up just walking out. All while there was like 7 employees standing around. read more

GeekSquad- worst experience I ever had. A runaround for 30 minutes of cost is quoted when we get there, two minutes later change in policy, need to pay in store. Then we can come to your house, two minutes later we cannot. AVOID THESE PEOPLE!! "0" rating. read more

Can someone please explain the point of curbside pickup is... when I have to step outside my car, and go complain about how long they're taking The amount of time they took to come outside was insane. The wild thing is that without a fail, at every best buy I have ever been to there are at the VERY LEAST 3 employees doing absolutely nothing. It makes sense though because I saw their employees taking hits of a pen literally right outside the establishment Bold of me to assume what was being smoked i know,the customer service just made more sense that way ... read more

Best Buy is a great store, and the Rancho Cucamonga Best Buy is phenomenal. I came in with questions about both my ipad and my cell phone. Jason showed me a variety of choices and explained them well. Since I also had questions about damage to the screen of my cell phone, Andrew (Geek Squad) gave me great information. I find that whenever I want to make a major appliane purchase, I check first with Best Buy. The quality is excellent and the service is exceptional. I highly recommend this Best Buy. read more

Best Buy delivered my new washing machine that was purchased through Samsung. I paid to have old washer hauled away. The technician stole my pedestal that the old washer sat on. Best Buy states that it was my fault and has done nothing to remedy this situation. I spend 4 to 5 hours a week on hold trying to solve this. The technician is a thief and Best Buy is doing nothing but transfer me around. ALL I WANT IS MY PEDESTAL BACK FOR XMAS! Do not allow Best Buy technicians in your home. They are thieves! read more

Purchased a Sony camera last year, and a new Sony lense this year because of Esteban. He is a wealth of knowledge for anyone who is interested in photography. read more

No help when help is needed after the purchase. Website is poor at best and answers are difficult to find and none offered at the store. Everyone hands you a card with a phone number on it but say they are unable to schedule or help with getting service for the product you purchased. Next time explain that to me before I make the purchase so I can decide if really want to experience that type of headache and frustration. read more

Purchased iPad on Cyber Monday for pickup at this location. Got an email the next day that my item isn't available and order was cancelled. Checked online and it says this location still has it in stock but now the iPad is at full price. Never buying from Best Buy again. Tried calling customer service and couldn't get off hold. read more

Acer - Aspire Desktop- Intel Celeron N4505 - I can't believe they even sell a computer this slow at BestBuy, much less charge for it. Even if it was a free, I still don't think I could recommend it. I purchased this for my father who is 70+ years old and even he was annoyed at how slow it was. He said that his 10 year old computer that I replaced this with was faster. I contacted BestBuy shortly after the 2 week return window closed and was told that I could trade it in but the value was only $50. I asked for a recommendation to buy more RAM and Crucial 8GB was recommended. I purchased the 8GB from an online competitor (Amazon) which was less than half the cost at BestBuy only to discover that this computer has two slots of 4GB of RAM so I have to replace both of the 4GB to get the maximum 16GB that it allows, which costs almost as much as the price of the original computer. This computer was a complete waste of time and money. Save yourself and buy something better. I see now they've even hiked the price on this dump by more than $100 in less than 2 months. read more

The refrigerator and oven was delivered from third-party Best Buy and it was scuffed and scratched on both inside and out! After waiting five long months!!! So please mail me a $2000 gift card. $400 each month of food expenses, no drinking water for five months as well as no quality control. It was done in the middle of the night. Totally unprofessional! The delivery guy pointed that one out. At 2:38 AM! According to the tag attached to the refrigerator. And he pointed out all the scratches on the outside and inside of the refrigerator which was surprising and disappointing. I'm not going to wait another five months to a year for another refrigerator and oven! I want this nightmare to be over with! Will update you when the Best Buy hero resolves this issue with compensation. Best Buy is the worst Buy! GE products are creating this mess! read more

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Went there to pick up a new modem/router for the house. The first sales person knew nothing but was super confident to try and sell me just a modem saying I did not need a router and tried to sell me the most expensive modem they had. The next sales person tried to sell me the right thing but insisted I get a $500 version although I told him I didn't need the features it had and I wasn't doing any gaming. Terrible service, just people trying to sell you the most expensive thing they can. As I'm walking out I hear one salesperson say to another "Great sale man! I can't believe you pulled that off, you're crushing it this week." I try not to buy everything on Amazon but this is why people do. I'll be avoiding Best Buy at all costs moving forward! read more

A recent distressing experience I had with the staff and the active evening manager, Jordan, at the Rancho Cucamonga store located at 12260 Foothill Blvd, Rancho Cucamonga, CA 91739. My daughter was researching a washer and dryer for her home. I recommended going to Pacific Sales or BestBuy since I purchase most of my electronics items and appliances for my home and rental homes from either store. If you look at my account, you will see that I am a loyal customer with hundreds of items I have purchased over the years. I recently remodeled my entire kitchen and bought all the appliances from Pacific Sales, and this was due to the fantastic warranties, price matching, and, mostly, customer service. My daughter visited the Rancho Cucamonga store this evening to research a washer and dryer. She found the washer and dryer she wanted, and I was about to purchase them for her as a gift for graphic work she did for one of my clients. She was working with two associates and was ready to place the order. I was on the phone via live video when they said it was no problem and that they would set the purchase up and send me a text link to fulfill it. However, during the transaction, the associates unexpectedly mentioned a delivery charge. This surprised me, as in my 3 years of being a total tech support member, this is the first time I have encountered such a charge, especially considering I had a complete delivery of kitchen appliances less than 2-years ago. The associates became agitated and condescending, stating, "Well, this is how it is." They called the store manager, Jordan, who was not present then. My daughter explained the situation to him, and he mentioned the membership had changed the services, and an email went out. I did not see the email, and my daughter informed him of the situation. After I got off the phone, he told my daughter, "Have your dad come into the store right now, and I can teach him how to read his emails and find the message." My daughter informed him I was 45 minutes away and lived in Chino Hills; he said, "Oh, my parents also live in Chino Hills so that he can quickly come in. now." And he said, well, " Have him come in now so I can show him." My daughter informed him that I was aware of reading my emails, and he said, "I doubt he is reading his emails." He continued to inform my daughter condescendingly, "I see he has been a total tech member for years and has benefited from many services and discounts over the years, so he must like the service, but I can cancel him tonight if he wants to stop receiving the benefits." This was never a point of contention, and using this as a constraint to purchase is not an acceptable manner of conducting business. I am so disheartened by how my daughter was mistreated. At the end of the day, a delivery charge will not break BestBuy or me. Regardless, in my specialty of business, consulting clients for the past 25 years, the concept of overseeing customer service is that a client or customer should not be made to feel less of a person for something so minuscule. My daughter is educated and willing to spend her money at BestBuy and other competitors, but having this type of low-class service and demeaning conduct is unacceptable. I share this information not for retaliation but hope there is some training for the store and upper management on how to service customers and to prevent the store from defaulting to the same damaging and condescending attitude downstream. It was apparent how his employees mimicked his rapport, and I hope only a few other customers experience this hostile service. read more

I didn't expect this poor level of service, it's all started when i order a graphic card online with a curbside pickup, after I received a notification that my order is ready for pickup. I went the next day to pickup and every time i try to sign up for curbside pickup i got the message the location is closed and this was around 11:00 AM, so i went inside the store to pickup my order, they kept me waiting for almost 40 minutes because they can't find my Order at the end of the 40 minute waiting time, the customer service agent came up with a solution for my case, that i need to buy it again and they will ship it to me, and I end up paying more money and pay for the order twice because I didn't want to disappoint my child , and they refund the payment for my first order after 5 days. From a business with a size of Best Buy this is Shocking. Update: This the response i got from them: Hi, Hany, I looked into your order. I wasn't able to determine why the store wasn't able to locate your order, but I was able to confirm that your refund was processed. Are you seeing this reflected back onto your card? I know you mentioned paying more. However, from what I see, the store charged the same price on the new order as was on the original order. If you are seeing something different on your end, please let me know. I have documented your experience in my system here at Corporate. If you would like for me to reach out to the store and request a member of the leadership team contact you to discuss your experience, please feel free to let me know. Regards, 6April And this is my reply to this nonsense: If you're not able to determine why the store wasn't able to locate my order, And i was at the same store I suppose to pickup my order and at the same day my order was ready for pickup, instead of me picking my order, i will go ahead and buy the same order from the same store. LOL And after all of this , you are not able to determine You are so funny read more

DO NOT BUY OPEN BOX HERE I REPEAT DO NOT BUY OPEN BOX HERE! Horrible store. I ordered a tv 8k online openbox tgat says excellent condition but when i got there the tv says fair. With no cables just the tv. Had to go back in and ask for tge cables and the one connect box. I asked the workers 3 times if all was there and they said it should be. But when i checked it no cables. Had to go back inside. Never again. Even the employeesl said our open box tv online is a mess. Pls dont buy open box tv here it horrrible. Update just got home plug in. dead on arrival. Waste of time waste of gas ans lazy workers ****upon doing my own research the employee that gave me the one connect box is a whole different one connect box its for QN95B tv they have one job. read more

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I purchased a big ticket item online to pickup at this store during black Friday. I had an issue with the item (box was opened when I came to pick it up), which they were glad to replace. My card ended up getting charged twice (I think because the serial number of the item gets recorded to each sale of this item). I went back to the store to see if they could reprocess the refund, ect... Andy helped me out to process the refund. He was very courteous and remembered the 1st interaction I had with him a few weeks earlier. Thank you so much again Andy!! read more

Horrible Service and Lies. I paid in full for a iMac M4 computer and an Apple Care plan for it on Dec. 10. Total was $1390. I was told by salesman Ahmad that it would be delivered to my house the following day. Today is Dec. 15 and nothing has been delivered. I went to the store, explained this and requested a refund or a computer that I could take with me at the store. Ahmad told me that the shipment has been delayed and I need to take it up with FedEx. Zero accountability. He then brings over manager Jordan, who proceeds to tell me that it will most likely be delivered on Dec. 25. That's Christmas Day. An absolute joke. I told him to just refund me and cancel the delivery. He refused and began to tell me how much Best Buy is worth and that they don't need my money. If that's the case, refund me and I'll take my business elsewhere going forward. I took my receipt and left. As I was leaving, Jordan stood by the register with another associate and had a good laugh about me and my situation. Very unprofessional. I just ordered the computer from Amazon. I will return the one from Best Buy for a full refund if it ever gets delivered. Beware buying from here if you don't get the product from the store. Problems with shipping will be blamed on the carrier. NEVER AGAIN!!!! read more

There online ordering and customer service completely and entirely sucks. I arrive at the pickup parking space to see this sign. Then I proceed to wait 15 minutes at picpickup support for someone to assist me. Customers we're standing line to pay. We've got in and out of the store faster. Then I did after going to the trouble of ordering this online. It would have been easier for me just to walk in, get the TV and pay for it and load it into my vehicle. This was completely and entirely ridiculousCustomers we're standing line to pay. We've got in and out of the store faster. Then I did after going to the trouble of ordering this online. It would have been easier for me just to walk in, get the TV and pay for it and load it into my vehicle. This was completely and entirely ridiculous. read more