Feel bad for Laura P with all the negative one star reviews so I hope they fix many of their return problems. Not sure if returns are better when buying their products thru Amazon. I usually buy direct and have been very satisfied. I wait to get their periodic 15% off codes and I buy their Indio Monoprice guitars which are the best budget guitars typically under $150 in the world. Good luck to Laura P fixing some of their customer service issues. read more

The selection is great for cables for your phone and computer. They also have slim tv mounts. I do now now if they stil have a physical store or only an online presence. read more

I bought a noise cancelling headset from them. When I called to return it, they wouldn't pay for shipping unless the product was defective..... Be very careful with this company, as there website doesn't make this clear! Bose is so professional, as well as many other companies Monoprice is a fairly large company, it's surprising I couldn't return my item for free! Be very careful, or better yet, shop somewhere else!! read more

I've been in conversations with monoprice customer service since May trying to replace a birthday gift that arrived broken. It is now October, I've shipped back the original unit that arrived damaged, it has gone in and out of stock. Customer service refuses to issue a refund. They claim they will order me a replacement vinyl player when it comes back in stock; but I have personally notified them when it was back in stock. They were too slow and it is back out of stock again, with no anticipated restock date. They have now claimed to issue a store credit, that I haven't received, and ignore my requests to reach a supervisor. I am very disappointed and disheartened. read more

Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort. read more

I purchased a special HDMI cable for an upcoming new TV installation. I paid extra for expedited shipping and since their website said it was in stock I figured I would receive it in 2-3 business days, as indicated by the shipping method I chose. Two weeks later, it had still not arrived and so I bought a different cable locally at a higher cost. The original cable eventually did arrive, after nearly 3 weeks. I no longer needed it and I requested a return RMA. No response. I requested an RMA 2 more times over the next 10 days. Still no response. I then disputed the charge with my credit card company. Shortly after that, Monoprice emailed me an RMA and I returned the unopened package. Monoprice never did give me credit for the return but my cc company ruled in my favor and I was credited with the full amount I originally paid. Had it not been for my cc company intervention I'm sure I would still be dealing with this headache. I have bought things from Monoprice over the years but never again. read more

I've been using Monoprice products for over 10 years now, starting with 12' HDMI Cables, a Wallmount, and all cable routing accessories (which are now holding up a 4K 65" LED TV). It is pretty awesome that they now are a large brand with tons of different products. The local will call makes picking things up a snap and I love the friendly staff working the front desk. I will continue to get amazing quality products at a fraction of the cost, and I always recommend Monoprice to everyone I know. read more

Monoprice - Monoprice Bluetooth Headphones and Dark Matter Gaming Keyboard. - Electronics Near Me - Rancho Cucamonga, California

Loved the new colors for the USB-C cords I got for my car. It is great to have one for my son and another for my daughter, guess what bright colors they are? The product is quality, the service is excellent, the price... unbeatable. read more

Monoprice - USB-C to Apple iPAD lightning cables in kevlar wrapped blue, pink and purple along with wall chargers. - Electronics Near Me - Rancho Cucamonga, California

Really, I may have been a little harsh considering the quality of products you receive in comparison to their prices. Some prices went up quite a bit but in California all prices for all products have gone up. I can testify that Monoprice truly has never sold me a dud product. Everything always worked and worked well, whether it be tv wall mounts, to hdmi cables and even speakers, chargers and surge protectors. I am always pleased with the quality of product and it's always solid. Not some flimsy crap that fits loosely or feels cheap. Nearly all of the products they offer are premium quality and at a reasonable price. read more

Edit: Monday, 8 January 2021. I have since changed my review from 1 to 5 due to the excellent level of support I have received since my initial 1 star review. I was hoping for them to make things right, seeing as I've been ordering from Monoprice for years on end and did not want to stop doing business here, and guess what? They have. Unfortunately, the 150 inch mechanical screen I ordered, because I did not want to have to work on assembling a screen again, does not fit up my apartment's stairs so it's having to be returned and it's either assemble a screen again or continue with the imperfections of wall projection, which I will be ordering from Monoprice. To quote a scene from "Gangs of New York," whoopsy daisy! Again, Monoprice has been very accommodating since the initial errant screen being sent to me and to say I am pleased is like saying I am fond of breathing oxygen. Leaving the original review below for posterity's sake. ORIGINAL REVIEW: I ordered a 150 inch fixed frame screen for an insanely good price, $450, to setup a home theater in my living room, waited more than two weeks from order to delivery, prepared a huge work area per the PDF manual, opened the package with bated breath, started assembling it... and boy was I beyond disappointed when I found that they sent me the 106 inch screen. I contacted support, demanding compensation in the form of a discount on the $1500 mechanical one I was going to buy to replace it because I was NOT going to go through the hassle of assembly again. I was prepared to pay an extra grand or so to Monoprice, minus something for my trouble for the wasted time I had just endured, both in waiting and the assembly work for a screen whose size I neither wanted nor ordered. They refused. Refund only. I am done as a Monoprice customer and, unless Monoprice reaches out to me to offer me compensation for the nonsense this colossal blunder that has delayed setup of my home theater by weeks, I will not be buying so much as a 6 inch USB cable from them from this point forth. I work in IT in a fairly high capacity and my friends and family come to me for tech advice; guess whom I'll be telling to avoid? When I ordered a bed via Wayfair, the first package arrived with two left legs for the headboard. The second time, they sent me a right leg for the wrong bed. I demanded compensation or else I would never order from them again, I got $150 refunded, and finally got my bed assembled. I still shop at Wayfair. Due to this blunder and subsequent "nope, refund only, we don't care about all the time you lost," that does not apply for Monoprice going forward. Good going, guys. read more

Monoprice - The emailed receipt for the 150" screen I ordered. - Electronics Near Me - Rancho Cucamonga, California

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My remote control did not work. Their help desk is asking for a charge on my credit card before they will talk with me . Do not purchase from this company. read more

Loved this place but sad to say they moved this warehouse out of state. It's not permanently closed

3D Printing enthusiast and small business here! I have multiple printers from many different companies and Monoprice has consistently produced some of my favorites. I currently have the Mini Delta V2, Joule and mini SLA. Really consistent print quality, wide array of filaments/resins, and very little work required to keep them going. I would recommend their collection for those new to printing and more experienced alike! I will be checking out their other products as well and expect the same level of quality and customer service! read more

Without word the retail store shut down. Would be nice to know this before making a trip there. I would guess no choice but online only.

Drove all the way to rancho only to find out you have to order online. Fucking trash. Thanks for making me waste my time.

I have bought from Monoprice for several years. In the past they have been very prompt in delivering their product. With my most recent order, it has been 2 weeks since I ordered (and they charged my credit card) and the website is still showing my status as "In Progress". I called Customer Service a week after I placed the order to find out what was happening and they assured me that the order would be shipped within 24 hours. It's now been two weeks since I placed order; it still has not shipped and is still with a status of "In Progress". read more

I had two polk audio 505 both amplifier, and both the amp. plates went out at the exact same time after 3.5 years of ownership. First I'm an extremely budget minded person. So I research for a budget Subs. I came across the Monoprice SW-12 12" 400 Watt RMS (600 Watt Peak) I read the reviews and none of them mention defects at all. Which I then purchase two of them on 11/28/22 caught the black Friday sale for $348 delivered. All I can say is my neighbor live across from me about 35 ft. and they said the bass was rattling their pictures on the wall. So, if I was you I would most certainly buy two of them. But beware they do make things rattle in my house, worth every penny spent on these subs, and I love it. read more

I enjoyed ordering items from Monoprice. If I needed an electronic item this was where I went. A large selection of quality products at a reasonable price. Loved that the warehouse was down the street. I could place my order online and drive to pick it up. Im bummed I'm not able to do that anymore. Why wait 3-5 days!!! I would rather drive to the warehouse, I'm 5 minutes away!!! It was better than Amazon. One can hope things go back to the good ol' days read more

I didn't know this place even existed until a coworker ordered a replacement electronic part online and had me go will call it because I was in the area. The drive was not that bad from the San Gabriel Valley. It was 36 miles going inland from the El Monte area. The location is right off the 10 fwy East and the 15 fwy North. The Monoprice location is basically a huge warehouse with a will call and showroom office in the front. Luckily they hang red will call banners outside to make it easier to find. Most of the warehouses there looks the same. Monoprice sells a variety electronic features. They sell gaming accessories, HDMI cables, regular cables for usb, speakers, phone accessories, etc. Basically anything in the electronics gadgets field. The service was quick. I walk in the fellas on the front counter greets you while you show them a will call number with a copy of what was purchased so they'll go in the back to get it for you. People kept coming in and out for pick ups. There are plenty of parking spaces outside to accommodate. But regardless, nobody stays a long time. Yes I like this place. But it's better to look through their website first to find out what they have. read more

Monoprice - Thank God for the red banners and the window wraps. Or it would have been hard to find the place. - Electronics Near Me - Rancho Cucamonga, California

Their company's fraud department stopped shipment of my order and had it returned to the warehouse so, I called to cancel the order and asked for a refund, they refused to credit my charge card until they receive their merchandise and inspect it. This is after I called the company the day of the order and talked to a sales person, they told me there would be no problem from the fraud department and the order has processed. I have not received what I ordered this company refused to refunded my charge card, I asked to speak to anyone in management to resolve this issue, but EVERYONE was in a meeting and NO ONE called me back. BTW, this was for a $2.5K order, DON'T ORDER ONLINE!!!!! read more

I bought several electronics items for about $1000 and a few weeks later, they had a sale on one of the items which I had bought two of. I called to ask for an adjustment on this item which I had bought at $130 each and were on sale for $115 each, so it would have been an adjustment of $30. They said no, it's against policy. I happened to have $300 of additional items in my cart which I decided not to buy on principle. It's against MY POLICY to reward merchants who do not value me as a customer. I can buy this stuff elsewhere for just as low or lower, and the quality of some of the items I got from Monoprice was not very good, with obviously careless assembly. I value customer service VERY highly and I feel that their policy is penny-wise and pound foolish. I was able to find everything I needed at Amazon and I'll have it in 2 days instead 10 days, plus I saved $80. read more

I was shopping for cables to hook up a LCD TV, up conversion DVD player and VCR. I did a search and found recommendations for http://monoprice.com, so I checked out the website and compared their products and prices. They have excellent prices for cables here. The best value I found was for HDMI cables. I bought a 10' HDMI 1.3a cable with gold plated connectors for $5.38 before shipping and tax. On other websites and local retail stores, I have seen 6' cables sell for double and as much as $50 or more. Don't buy Mons--r cables because you're just buying the name and they aren't any better. I bought other cables with my order and it was shipped out promptly and I received the package quickly and am very happy with my purchase. The products seem to be excellent quality and you can't beat the price. The http://monoprice.com has customer reviews, so you can see what other people thought of their purchases. If you live in the Rancho Cucamonga, CA area, you can pick up your order and save on shipping. read more

I have purchased multiple production gear from Monoprice over the years. What stood out was my recent customer service and return experience. A previously purchased electronic mic system stopped working. It was purchased some time ago. I sent an after-hours chat enquiry regarding the item and received a response the following business day. The customer service rep (Josephine) was very professional and knowledgeable. After checking my previous purchase info, she promptly set-up a return for a store credit. They shipped out my new items immediately. It was delightful, hassle-free experience. I will continue shopping at Monoprice for their competitive prices and excellent customer service. read more

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I've probably been ordering off and on from Monoprice for over 10 years and won't again due to their terrible return/RMA practices and policy. I've only tried to exchange something twice. The first time I gave up since the effort wasn't worth the hassle. But this last time was the final straw. I submitted ticket for speaker cables that had lifetime guarantee due to the pins breaking off. I was told product was no longer manufactured and was offered a store credit. I replied I would gladly take the store credit but then never heard back. After several attempts to contact returns@monoprice.com and the RMA being cancelled on their end with no explanation I decided to leave this review. read more

Monoprice - e-mails where I never got a response after accepting store credit. - Electronics Near Me - Rancho Cucamonga, California

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I went to this store only to find it was closed. When I looked online it said they were open until 5pm. I went there around 3:30 or 4:00 and the doors were locked. They should change the hours online to show the correct time they close. read more

I've been shopping with Monoprice now for over 9 years. Everything from video and audio cables to tv mounts. Their quality is really good. I honestly can't complain compared to other low priced items with other manufacturers in a similar price range. Their customer service has always been great on the phone. In person their customer service is awesome as well. I stopped in today and purchased some mounts on the fly because I didn't have time to order and wait for will call. Lauren helped me and I felt bad because she always remembers my name despite only walking in a few times a year. Her memory is excellent not just for remembering my name but also she's a great listener and heard and repeated my order exactly of 3 different mounts types and quantities without writing them down. She quickly typed up an invoice and pulled my order. I was in and out in 5 minutes max. In 9 years I've never written Monoprice a review because i felt they are too large of a company to need a review or care perhaps. But it was Lauren's customer service which made me take the time to write one today. Excellent staff! Thank you! read more

Traci Cano from the Brea branch really came through on a last minute order. She showed a great deal of professionalism balanced with speed and efficiency. She even gave helpful tips about shipping options and times. Thank you for coming through in a big way! read more

Everyone here is so friendly thank you Daniel!! Purchased new speaker stands and fit just like factory parts for my sound bar and speakers! Renee also was a charm and rocks her customer service skills! read more

Monoprice - Electronics Near Me - Rancho Cucamonga, California

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Great products. People working there have manners like those at motor vehicle. Crappy service. Always long wait and when there's only one cashier the other two wonder around store. Then when ya get one. She seems high as a kite. I told her my email 3 times. Then she realized she wasn't logged on the computer. After she gets logged she fidgets around and almost looks as if she's gonna doze off. I asked if everything is ok. Did she find my account- she gets back to it. Please fix the service here. I would hate to have to stop recommending all my friends, patients, colleagues and f read more

This company clearly couldn't find its face with both hands. Don't count on getting a job done with Monoprice products - you may never see them. I have repeatedly ordered items that are "In Stock" and ship immediately only to find they are out of stock - sometimes weeks later. You'll get the usual lip service, sorry for the delay... But that doesn't finish a project. Customer service is dysfunctional. I can't use half the parts for an order, why send me the shelves but not the rack? The items must be returned. Why do I get a RMA but have to ask for a return label? If you are relying on parts to finish a job, shop elsewhere. Get it together Monoprice. You paint your own self-portrait and it ain't pretty. read more

Got a defective battery. Although refund/exchange was not as easy as I had hoped initially, Paul at Monoprice customer experience made things right by issuing a refund and also replacing the defective product with replacement free of charge. Thanks Paul! read more

Fast and quick service for will call! They also have many items available for purchase just in case you need them and you can check out some of their bigger items as well! Definitely going to come back! read more

Very professional customer service. A lot of last minute items for those jobs that get complicated. Lots of inventory at the store front. read more

Monoprice - Electronics Near Me - Rancho Cucamonga, California

If you're buying your hdmi cables from someplace else or spending money huge amounts of money on Monster cables then YOU ARE WASTING YOUR MONEY! Not all cables are manufactured with the same quality and your picture quality will suffer if you choose to buy cheap knock offs or use the cables supplied in the box. I used to work at Circuit City and the Monster cables were the best cables you can get, but you had to trade in your first born to pay for it. Monoprice's high speed HDMI cable work just as good for the fraction of the price. If you have a 1080p HDTV YOU NEED HIGH SPEED HDMI because you need the extra bandwidth to send the digital information. Standard cables are only good for 720p or 1080i TVs. High speed is also important for 3D tvs. Best of all, monoprice HDMI cables are 4K READY. That means you can use the same cables for the new 4K resolution HDTVs that are already out on the market. Trust me, CHANGE YOUR CABLES. Get item 3658 6ft silver plated or item 3600 15ft silver plated and not only will you thank me, but so will your eyes. read more

Monoprice - Electronics Near Me - Rancho Cucamonga, California

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After speaking with Laura, she took care of me. She went above and beyond. I would definitely do business with Monoprice again

This solely 1-star is dedicated to the RMA (Return Merchandise Authorization) staff @ Monoprice. I've never had to return anything so this is my first go around. First, let me say this is a long story so I'll try cutting it short... I was doing someone a favor by buying them 3 TV mounts (through Will-Call). The 3 TV mounts ended up being too excessive so I had to return two of them at different times. Well this sent the RMA dept. through a frenzy!! I requested my RMA number (which is required to return merchandise) through their online chat help. Raquel C. was the staff member who gave me false info., oops I meant to say "helped me." When I arrived at Monoprice's Will-Call (w/RMA#) to return the 2nd TV mount it sent the front clerk through a frenzy as well. The clerk did the total opposite of what "Raquel C." had advised me. When I brought this up to the staff member he didn't know how to respond. He made it same like The RMA dept. was this big hidden dept. that he had no idea what they did or how they delt with things. The line was getting longer at this point so I just told the guy I would contact the manager at a later time. No worries what so ever... "Okay" he says. CONCLUSION: for you busy Yelpers that skipped the story lol.... Monoprice has very competitive prices compared to other competitors. I've only bought TV mounts from their company. I've had no issues or complaints until now. I would recommend you document everything incase there are any hic-ups. So here's a cheers to Monorice's RMA dept. for earning themselves 1-star because of my horrible experience through their online chat. I've yet to see my refund in my account. read more

Unbeatable prices on everyday needs. I will forever get any kind of adapter, cable, or cell phone cover here and no where else. It's a fraction of the price you would spend elsewhere. If you use their postal service it actually is cheaper and will arrive faster; or free local pick up at their warehouse Mon-Fri. read more

I used to love Monoprice, but after my most recent purchase, I will no longer order from them. Their customer service is now non-existent, they show no care or concern for customer inquiries (across all platforms), and their shipping has now become ridiculously slow. They have been my go-to company for custom length cables (HDMI, Ethernet, coaxial) for the last seven years but I will have to find another solution. Being ignored after sending messages on their website, live chat (which does not work), and social media regarding legitimate issues with orders after they have already collected your money is not the way to keep longstanding customers. Monoprice will not see another penny from me. I once could not stop recommending them; I now have already begun to tell everyone I referred (and who orders from them regularly) that they will most likely run into issues and problems. It is better to avoid a potential (and likely) issue with the company and find an alternative. Look at their recent reviews here on Yelp as confirmation. The company has gone completely downhill, and through experience, they now do not care that it has. They did nothing to rectify my concerns or the problems they created - they ignored me/them. As a response, I will ignore them with my money. read more

Bought some RCA cables, an 1/8 audio cable, and a magnetic charger. The product quality is very good and the prices are fair. This place is like Radio Shack on steroids, that is if RS had a big product line and better quality. Friendly people at the retail store and lots of fun stuff to check out. I'll be back when I have more time. read more

This company pissed me off and the fact that the representative thought it was a joke made me super angry. I ordered a total of 5 tv wall mounts to hang TVs in my place of business. Delivery shows up a few days later the box is huge. I grab the box place it in my car and go on about my day. I did say to myself this box is rather dang light to have 5 brackets in it; I make it to my business with the box open it and the contents contained 5 packages of bubbles and 2 pieces of butterscotch candy inside of the box that was the the size of a Tv. Now where the hell is the humor in that when preparing for a grand opening. Then the fact that they really act as if it was a game. I had to send pictures of the items wait for return calls and emails and my refund. Not to mention I had to go to 6 different places to find 5 brackets in a matter of 3 days which was a nightmare. Not to mention there place of business is local. So be careful with this company when placing an order you MAY VERY WELL NOT GET WHAT YOU PAID FOR IN ADVANCE, TALKED TO AS IF YOU MADE THE MISTAKE GET LAUGHED AT FOR WANTING A REFUND I LITERALLY told that inconsiderate person 4 times where is the humor in this I do not find this to be funny and I have a business opening. In any event BE CAREFUL SAVE YOURSELF THE STRESS. read more

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