Geek Squad Star Bryce is proof positive that Geek Squad Manager Kevin knows how to attract & retain quality. Bryce resuscitated my 4 year old dead cell phone in less than 20 minutes, identified & fixed the unexpected source, & I was on my right quick & right smart, early. The price was right. During that 20 minutes I observed him multi-tasking with 4 other customers & a colleague - all happy/satisfied, kept his cool, & was moving with alacrity. You could say he re-defines indispensability, or is that invaluable, peerless employee that all employers are eager to find & keep making that critical 1st/lasting impression on behalf of their business. You would be right on both counts. read more

I went in this morning right when you opened because the newest AirPods I got from Best Buy quit working. Joseph at customer service said you had to make an appointment for Apple products and the next one available was this afternoon to see if they could be repaired. I told him that I had other errands to run so I would just drop them off now and come back and pick them up when they were done either repaired or replaced if they could not be repaired. He said I would have to come back this afternoon to sign the paperwork before they would look at them. I said I should be able to sign the paperwork now while I'm already there. He went to check with the guy working at Geek Squad and came back and said because that guy isn't trained to work on Apple projects I would have to come back this afternoon when someone was there who could and that is their policy. Either these two employees are incompetent or that is an asinine policy because it is not respectful of the time of your customers. I have dropped off other items for repair at Geek Squad before and Apple products should be no different. And you wonder why your business is declining. read more

OK, so it's 10:22 AM on a Thursday. I walk into Best Buy to turn in an old computer just to give to them for disposal or parts or whatever they wanna do with it. There's nobody behind the Geek Squad counter. Meanwhile, how about 20 feet away from the counter or four or five geek squad members I'll stand around talking and chuckling to themselves. In front of me is a man who has been standing in a line for 10 minutes waiting on somebody to service him. After about five minutes, I just gave up and put my computer and power cord on the table and said to myself let them deal with this. It's very clear that the four geek squad members were aware that there were two people online and it was very clear. There's nobody behind the counter. How hard is it to communicate and say somebody will be with you right shortly or give us some heads up as to what is going on, and why there's nobody behind the counter. I walked out of the store with the older man in front of me still just patiently waiting on somebody to give him attention acknowledge his presence. read more

My little complaint my not hold any weight to big corporate organization but I have to make it known to the public that best buy is full of Non truthful employees From the store to corporate office was lied to all the way up the ladder so be ware of the poor business tactics best buy provides read more

Jude was hands-down the best Best Buy employee I've ever worked with - knowledgeable, friendly, & actually seemed like he wanted to help. We'd had a previous experience at this location that made us extremely hesitant to come back, but Jude completely changed that. If you're shopping here, do yourself a favor and work with Jude. He IS the standard read more

Horrible service and zero inventory.... Absolutely unacceptable!! A whole 5 people working. read more

Interesting service.... The selections at this store are quite limited, the prices are very reasonable. The service is very hit or miss; most workers look like they are ready to leave and you can see it in the service they lack. I needed assistance looking for some sport headphones and after 30 seconds of showing us one pair and giving us little to nothing about the headphones just "these ones might work," he headed on his way. read more

Purchased an IPad for my wife's birthday, went back a week later to buy a case and screen protector. Don't remember the man's name, however did not seem the least bit interested in helping us or answer questions. So service I doubt I'll go back. read more

This is the best location in Tulsa. They are always very helpful and professional. Jalen has helped me on several occasions, as well as my elderly mother. He is awesome! Thank you, Jalen, for always being kind, respectful, and professional. read more

In and out very quickly. Knew what I wanted and was directed to the area as they sent a nice young lady to assist me. Walked out with an OLED TV in 10 minutes. read more

I've only visited this location twice for quick & easy purchases. My 1st purchase was a laptop, which I had already did research on prior to visiting this store. Walked in & waited to speak to someone in the computer area. Ironically they made themselves very busy even if they weren't with a customer & I say that being sarcastic. I watched 2-3 employees look at me waiting by the laptops & quickly turn around to find something else to do rather than help me. I figured everyone wanted to make sales but I guess not. Anyhow, I finally was able to get a guy to help me although he was helping someone else he went out his way to find the laptop I wanted (it wasn't out on display). He helped us both in a timely manner & I was on my way. 2nd visit was the Saturday after Black Friday, walked straight in & was greeted per usual. I came for another firestick to add to my collection, which was thankfully placed right in front of the doors. Grabbed it, checked out & was on my way! Overall, Best Buy is Best Buy you see a lot of employees but no one is ever eager to help you. read more

Best Buy Tulsa Hills - $24.99 Black Friday Deal - Electronics Near Me - Tulsa, Oklahoma

They sold me a returned bar chain saw that had been opened, unwrapped, with missing items. They don't stand behind their sales without a major argument or extended excuses and passing the blame or responsibility to someone else. BEST BUY SUCKS... I still have not had any help over this yet. They sold it so they should resolve this... read more

Do NOT waste your time or money. Go to FIREYTECH for any Geek Squad type needs! Geek Squad damaged my laptop when I brought it in for a simple diagnosis. Geek Squad manager literally said, " I don't see how that's my problem" when asked about the damage. Store manager was contacted only to learn that he also could have cared less about the damage and horrible customer service. I then contacted Geek Squad's corporate line to learn how I could complain about this store and they gave me a number to call, which of course was disconnected. I won't waste any time or money with them again. read more

They cancelled delivery twice and then canceled the order without a call. This is the single worst customer service I have seen.

Best store in the entire shopping center. Quality help, with amazing personality's. The way they work together is like a big family. read more

Best Buy Tulsa Hills - Electronics Near Me - Tulsa, Oklahoma

The year is 2014. Every now and again, I shop Best Buy to pick up some music, a PS3 game, or browse electronic items in their sale flyer. This day, I attempted to exchange a set of expensive (but defective) headphones, received as a Christmas gift. I was directed to grab a new set off the shelf--to the service counter--asked for purchaser's info (they bought online from bestbuy.com, as their computer records reflected). That's when things got weird: despite the "lifetime warranty" printed on the box; despite the fact that the headphones were purchased at BB (and located in the system)-- it was announced to me that they have a 15 day "return/ exchange" policy. "What about for exchanging a defective unit?" "Sorry, sir, no exceptions." Asked for the store manager: he explained it to me, as though I were a kindergartner. Unless "purchase protection" is added; unless i wanted to pay to be a "Geek Zone member," there was nothing else that they'd be doing for me this day. I know that Amazon beats BB on price every day. It's a click away. I can almost always wait 7 days for my electronics/ game purchases (free shipping). Oh, and by the way--I have returned items to Amazon, and have gotten my cc account credited BEFORE the return package arrives. The year is 2014, folks. Selection / price/ service / support--I'll keep it with Amazon. What are the chances that Bestbuy even exists by 2029 ? read more

Great experience today with this bust buy. I had an issue where I had opened an account to get the 10% back in credit and it was no longer available. I wasn't told this and the manager and customer service rep Diana were absolutely wi derail! Took a minute but they fixed the problem and I was completely satisfied. Diana you're the best!!! read more

Update: this place is great! The employees are all super welcoming and really know their stuff. They helped us pick out a great, reliable modem. When we got home and looked the item up online, it got great reviews. Amazon had it listed for a couple dollars cheaper, but Best Buy price matches! (My husband doesn't buy anything from Amazon. He doesn't support them because they treat their employees badly--horror stories of employees lasting less then a year & crying at work. Plus, they put brick a mortar bookstores out of business and now they have plans to open their own bookstores?) 5/16/15 Pros: ever since I realized that Best Buy matches the prices for Amazon, I haven't bought any electronics online. Only been buying from Best Buy stores. On this day, my fiancé found an awesome deal for Xbox one on Amazon. We rushed to this location so he could get his xbox befor Cons: none I can think of. read more

Purchased 85" TV, stand, sound bar etc.., 1600 worth of merchandise. delivery was canceled dId tv stand wouldn't work I'd need to go to the store to reschedule. went to the store Sterling & store manager helped to resolve the issue tried reschedule for the 23rd & 24th I advised Sterling I wasnt waiting 7-7 both days so he said it's scheduled for the 24th. I received an email it was scheduled for the 23rd & 24th. contacted an 250# was advised it was scheduled for 23rd &24 he rescheduled for the 31st. I filed. compliant I've never heard anything. returned to the store same manager acted like it was all the geek squads fault she was the one assisting Sterling. she called Sterling up he said it was a computer problem he took my name & number was going to try & get it scheduled on the 24th or before the 31st. Ive never receIved a call back I have also received a statement for something I dont have. Sterling & the manager think it was Rachel was only concerned about getting me out of the store and said whatever I wanted to hear. tv & stand we're all in stock at the store. it will be almost a month dealing with this issue. Im doubtful they'll show up on the 31st. avoid this store!!! read more

They put you on hold on their phone systems at mid town as well as here for so loooooooonnnnnngggggg that you might as well just go in there. It's ridiculous to offer such poor online customer service. Elevator music the whole time--- ten minutes later.... this is tragic. read more

I am very upset that I was refused service for not wearing a mask, after spending thousands of dollars at a Best Buy in Texas, and needing assistance, as they gave me wrong items. Will not go back. Ever!! I will not bow down to the people of this nation! My God is bigger than this virus or politics. Not all of us can wear a mask. I am not spending my money where it is demanded. read more

I'm not sure how much y'all look at these, but I needed a new computer charger. I went there two days ago and a nice guy helped me but sold me the wrong charger twice. First time was because it wasn't getting enough power for the charger, second time didn't fit the charging port. When I went in yesterday to exchange for a new one, there was a girl in the front, I think her name was Sam or Samantha. She was so sweet! I asked her if I can show her the computer I own since it's also one on display, and she took me right over to the computer and then right over to the charger and it was the correct one! It was the quickest, easiest, and best experience I've had there. Just wanted to say thank you to her:) read more

Went in to cancel our advantage plan and decided to see what they had in inexpensive computers for our daughter. Sheree came over immediately asking question and telling us about different options. she was so knowledgeable, friendly and helpful without being pushy. Hope she sticks with Best Buy, they need more like her. As a results of our positive visit, we bought a couple of things and will be back again. She would make a great manager. Thanks, Sheree! read more

I was having problems with my iPhone X (display module) needed to be replaced. I was instructed by Apple that the issue could be taken care of shortly in store. I drove an hour, got there, and Apple was requesting it be sent to them. I spent over an hour on the phone with Apple Support, which was NO help!! Tulsa Hills Best Buy went above and beyond to help me fix this issue. read more

Been here multiple times over the last 5 months. Every single time I walk in I'm greeted and helped by someone with knowledge I need. Bought a wonderful 65" curved TV, XBOX 1 & DSLR camera here. Very happy with the products and pricing considering the available financing. Best Buy has improved over the years and this place specifically has been kind to me. The last time a manager stepped in & decided to help. It wasn't much, but he expedited the shipping, cut the cost on it and was very kind to help extend my credit limit. I'm about customer service and this one, although it's been little things, has definitely been worth my time and $$. Would recommend this store for all your needs. read more

Besides the traditional good service of Best Buy, now that we found out that its pet friendly it is easier to go there. Felt very welcome, and all the sales people fawning over our mutt while helping with the technical questions, makes the experience even better read more

Bought a t.v. over the phone with Jeff on February 12th. 2018. I ask him at that time if it would be delivered to my apartment door....he assured me that it would be and that my apartment number was on the delivery persons paperwork. I received an email confirmation, my apartment number was NOT on there. So....I called Jeff back after going through the lengthy automated system. He once again assured me that it would be delivered to my door. Today, I receive an email telling me that the item has been delivered to the OFFICE! WHERE is the customer service. I will no longer give Best Buy ANY of my business....how could I? read more

My husband needed to purchase a new phone as his was in its last stand. Everyone was super helpful and friendly, especially Blake. He walked us through different options and was very knowledgeable. This was some of the best customer service we've ever experienced at a Best Buy! read more

If you are thinking of buying car audio from Best Buy and having Geek Squad install it, DON'T. I purchased a Kenwood unit online at Best Buy for the X5 in July, and had it installed July 23rd. Tech said everything is working great. Well it wasn't. The AM side was nothing but static, and FM was weak, unless you were close to a station. I called (next day) the Best Buy Tulsa Hills store about the problem. After a horrendous time getting through the phone system, I was rescheduled with the tech on 8/25. I showed up to find out that he was having ac/refrigerator problems and was not there. Rescheduled for the 27th and showed up to find out he was ill. The store was told that I was leaving on a long road trip and would get back with them when I return. No problem, the Geek Squad Mgr. said. Well, I'm back. Called twice this morning (same phone issues as before), and finally drove to the store (10 miles), hoping for a resolution to this ongoing issue. After talking to a Geek Squad menion, who said the next available opening for the tech to check the unit was mud-September. At that point, I lost it. Told him that was unacceptable and that I wanted a refund. He went back to the mgr, who said that it would only be a partial refund, since we were outside the 15 day return policy. REALLY! How could I return it if I am out of town. So, right now I am out over $200, and radio that does not work as advertised. Do yourself favor and buy your audio stuff elsewhere and not at Best Buy. They really don 't give a rip about customer service and standing behind what they sell/install. Please share this if you feel like it. read more

The staff at Tulsa Hills is great once you get in the door. But, they will not answer the phone. Not even for sales or Geek Squad services. I let the phone ring for 20 minutes, 12 minutes and more just to reschedule an appointment. Couldn't do it online so I called the 877 number and waited 35 minutes on hold. One time I did her a person at the store who passed a message to the Geek Squad who said they were too busy but would call me back. 48 hours later, no call. I give up! Will never buy from that store ever again. read more

DO NOT micro manage your customers! I was accosted for 5 different workers at your store with accusing me if I had stolen a smart phone when it clearly had a phone case & I used my 6-digit code to open it. Thank you Best Buy for making me feel like a harden criminal when I am far from it. I am a math teacher & professor and did not appreciate your warm reception! read more

Geek squad sucks. Computer sent back 3 times for repair and still no switch for a new one? What's the use in buying a computer if it's broken all the time?? read more

I can tell a difference in your customer service --all the people who helped me today were very knowledgeable and friendly! Thanks Dalon and Gabriella! read more

I have been a best buy Elite plus member for a few years now and I have bought about 366 items and a retired Police officer and disabled and this is the treatment I get Wow. From best buy plus always bought protection plans on everything like front loaders washer and dryer refrigerator dishwasher computers and other items. I have bought a rexing gps logger for my rexing dash cam. The GPS logger won't stay connected to the dash cam. So I went to get a replacement gps logger, now mind you protection plan replacement plan. Customers service at best buy they couldn't exchange or return it because I have returned or replaced other items. Then they gave a 1888 number to call to speak to someone who can't hardly speak English telling me sorry there' read more

Best Buy just cancelled my credit card because I have a zero balance. I have bought several things from them in the past 5 years and paid off the items. The stove I purchased from them had some kind of mice looking varments inside that were impossible to get to. The lady I spoke to said they had had some problems with things coming from overseas. I asked for a replacement which I got and it had the same things in it. When I called and reported it I was told my credit report would take a hit if I asked for another replacement!!!! I'll be buying a new dishwasher and a fridge in the next few months and since you cancelled my card, I'll will be buying them from Lowe's instead. read more

purchased a new gps and david (store employee) said he moved all info across from old gps to new gps but all he did was move an empty memory card which cause the lost of data from the old gps as it was left to be recycled. do not shop here as we called the store listed phone number and found best buy stores do not take calls and system sent me to call center employee who hung up when asked what could done! i called again and got transferred by the system to lady in the philippines(with a rooster crowing in the back ground) and she was of no help! please make sure when you purchase something that you will never need customer support as best buy provides none! read more

Bought a new wall oven. Sales experience was good. Salesman spent alot of time ensuring we were getting what we needed at the best value. Installation: outstanding service, on time, very professional. And friendly. read more

Best buy won't give you your money back after trying to return an iPad case. I had the case for less then 20 days. I took it home didn't like it. Still in perfect condition..that's not customer service read more

Did you know if you receive a gift from Best Buy and try and return it, they won't accept it without a receipt even when it has the Best Buy tag still on it and is unopened? read more

Go to the Tulsa Hills location especially if you are in need of customer service friendly staff if you know what you want go to any other location. read more