I'm kind of mystified by all the one-star reviews for this location, but I can almost understand why. I walked in just to browse. Wanted to check out the laptops they had to offer and see if there was any good deals. Also wanted to check out the specs on them to see if they were capable of gaming. I also decided to browse a few other sections. I wanted to see what they had for Switch games, but they didn't have any. Not sure if they were swapping out games for the new console coming out, but there was no games to browse. I did a quick scan of the phone accessories and found nothing there either. Without further ado, I made my way to the exit. read more

Need to speak to someone that could answer a question from a local store Wilkes-Barre I keep getting a online service handling questions that they have no answer for read more

Good in store service for expensive TV Then could not call my sales agent because your calls go to an agent with poor communication skills at a call center. I could not communicate on a $5,000 tv. Very bad process Let your customer talk to their sales agent. I will go to Sam's club. Too bad. Your agent sold me on the tv and Sam's club will get the sale. read more

This store has the worst customer service that I have ever experienced. Three different times my husband and I went to this store and couldn't get anyone to help us. One time we were there a whole hour and couldn't get any help, so we ended up going to Staples which is located close to them and purchased what we needed there and received the help we needed. I will never go into that store again. read more

Always sends me games with loose discs and stickers on them when I ordered NEW. N. E. W. Then expects me to drive an hour to return it. Nope. Gonna let my credit card and the BBB help with this one. read more

I've had so many problems with this store. No phone number to contact the store when you know there is. The greeter at the entrance can't help after the purchase on simple problems such as programming. Their credit card company is awful also. I wish there was another electric merchant to chose. read more

Worst shopping experience EVER!! Needed a new ipad for my daughter, and I knew exactly what I wanted. Walked in and was told to wait (?). All I wanted to do was bring the ipad to the counter, pay for it, and leave. I guess that is not possible here. I waited patiently for over 20 minutes and then left. Went to Walmart up the street and got my Ipad paid for, and back into my car under 5 minutes. This BB location really needs to get their act together. I will never buy anything from Best Buy ever again. Even if you know what you want, and just want to pay and leave it is not possible here. They will make you wait to see a "specialist" for god knows what reason? What a waste of time. read more

Best Buy - Appliances Near Me - Wilkes Barre, Pennsylvania

This particular visit is well worth the five star rating. I had placed an order for curbside pickup. Upon arriving, all the numbered spaces were taken and there were a ton of cars lined up right outside the doors. I pulled into a parking spot and waited for someone to pull off. A few minutes later, someone pulled out of a curbside parking spot and I pulled in. I followed the directions online and expected I'd be waiting awhile since I had just pulled in and so many other people seemed to be waiting ahead of me. Not even five minutes later a young man came out in the pouring rain and delivered my items. He loaded them into my car and was off to help someone else. I wish I knew his name, I'd give him a shoutout! We've always had pretty good service at any Best Buy we've visited and we'll continue buying from them. read more

I ordered my tv, mount, sound bar, and mount for My sound bar on December 14th. I had to cancel my order and reorder of December 15th at 830pm almost their closing time to get my product. When I went in to tell them what happened I got attitude as if it's my problem. JT tried to keep things calm but beat but is ass. Get your stuff together. I talked to a representative 3 times prior to going in and never got my stuff. Even after going in I was promised my stuff and still didn't get it. I had to cancel my order and buy my 2,000$ order again before I could get it. This Best Buy is ass. read more

Best Buy - Appliances Near Me - Wilkes Barre, Pennsylvania

I wish that I could say that this Best Buy was a confusing mess but it was actually tidy and organized. I wish that I could say that they didn't have anything I wanted in stock, but they actually had a pretty good spectrum of digital cameras from cheap to very expensive. I wish that I could complain that the prices were too high, but I looked up the model number of the digital camera that I was looking at and the prices at other places were competitive. I wish that I could complain that the sales clerk who rang me up was slow or rude, but he was speedy and polite. So I'm a fan. This was a pleasant shopping experience! read more

Best Buy - Best Buy in Wilkes-Barre PA - Appliances Near Me - Wilkes Barre, Pennsylvania

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I ordered a washer from here Firstly when it came the workers didn't have all the parts , and broke the water connect valve off my washer. And said NOTHING. I only found out when I tried to use and it wasn't working. They also took my old one unfortunately. In total I have waited 3 months for my actual washer. They have come 3 times to continuously not fix my problem. My washer is now set to arrive in a few weeks . Please go somewhere else. GO SOMEWHERE ELSE. read more

I needed to buy a TV so I went to Best Buy, just as I had done for years. I purchased a Samsung Crystal UHD TU7000 and was super excited. Then I realized that the TV had less HDMI ports than the one I had purchased 7 years ago. Upset about this, I called the store to speak to the manager Edmund, who had helped me with the purchase. I wanted to see if there were other comparable TVs with more ports. Did you know that you can't call best buy and speak with ANYONE there? It auto forwards you to their customer service! From now on, I will go there to see the products but will no longer purchase with them. So disappointing. True customer service is dead. read more

This is to Best Buy in general-I tried to buy 3 TVs (separately) from Best Buy. Each time they were listed as "on sale". Each time they were "not available" in my area or to order and you could not put them in a cart or back order them. Once they were available, guess what? No longer on sale and substantially more. So I'd look for another model- for 3 tries! Shame on Best Buy for pushing "sales" for items they don't have/won't honor the price. read more

They should be called "Final Buy-Rude Buy-You're a Fool if You Buy Here-" Just be up front BB & tell people all sales are final. Your prices are the same as Lowe's, Home Depot, LG.com, Walmart. Your customer service sucks BB. Any other store in the universe is better than BB read more

Purchased a Microwave a year ago with a extended warranty. I have had 5 appointments cancelled in two months. I would NOT buy any appliances from Best Buy again. read more

Best Buy used to be class in their field. Now, they're just ass. 32 minutes on hold only to find out I wasn't connected to my local store (even though the first automated message said: "Thank you for calling Best Buy Willkes-Barre", but I was dealing with the national number, which is useless for checking on availability (of stock and service help). I used to be Best Buy's biggest advocate, when they were busy destroying Fifth Avenue Electronics. Now, I wouldn't shop one of their stores if the first $1,000 was free. Best Buy is garbage! read more

The total experience from start to finish was amazing. Chris the Sales Associate helped me in a Apple smartwatch purchase. Very knowledgeable, explained all details, retrieved my merchandise and got me checked out in no time. I left with my purchase informed and content. Thanks Chris, Regards, Michael read more

I was there today and was looking at the notebooks. Not one person came to help. So i asked some long haired guy at the service desk for help. He said he'd have to call someone. Waited for 10 more minutes 30 in total with no help. But when I looked around everyone was just bullshitting with each other. I just left and went elsewhere for my items. That came to 3400.00 so I guess this shit hole is fine with losing the sales. Fucking scum suckers read more

Paul and his associates of the Geek Squad at the arena hub plaza in Wilkes-Barre fixed my cell phone which works better than ever and my computer which was hit by a malware. Paul was great to deal with regarding personality and most of all computer/phone knowledge, My laptop works like new and I became a member of the Geek Service for the year. Previously, I dropped the service a few years ago, cause the service wasn't doing it for me. But now after dealing with Paul, this guy is the best there ever was in computer electronics and phone repair. Will continue membership if the service continues at this high level. read more

I want to give five stars to the associate that Assisted me in upgrading my galaxy s8 to an iPhone XR. I unfortunately forget her name, but she had purple eyeshadow and has at least one cat. She rocked! Very efficient, professional, courteous, and friendly. However, later on my girlfriend and I had to ask three separate individuals to assist us in the camera section, a 15-20 minute process. Eventually the 3rd associate... or perhaps manager... named Mike with tattoos personally came over to help us, apologizing for the delay. He was also great! An associate named Francis rang us out for the camera. He was very professional and thorough! read more

Great experience from start to finish. Jim Quinn is the BEST salesman this business has, definitely an asset to the company. We all know appliance shopping can be frustrating,so glad Jim was working today. he explained and answered all my questions. And to top off this great experience he matched a competitor so I was guaranteed best price ever! Thank you Jim and BestBuy for my new Frigidaire dishwasher, stove, and microwave read more

Best Buy - Great experience at BEST BUY. thanks Jim - Appliances Near Me - Wilkes Barre, Pennsylvania

I stopped in this location last week. When you walk in the first set of sliding doors, there's a bunch of bins to recycle cell phones, chargers, ink cartridges, etc. Nothing that indicated they recycle printers. I went up to the help desk to ask and got a yes! Woohoo! Online, they indicate they charge $10 to recycle printers. They don't actually. This just made my rating of Best Buy increase :) read more

I'm a fan of this BB. Not only is it the only BB for a considerable distance, but out of all the locations I've visited in PA, this one is among the cleanest and friendliest. For purchasing quality electronics/appliances, there aren't any other decent options in this area. Yes, you can go to a department store and buy a piece of crap for cheap. But if you want quality, and if you need any professional help at all with an a traditional installation, this is your place. I've also had several swift and easy cell phone purchases here. It's awesome to see BB and Samsung integrate. That's good news for everyone. read more

I have purchased numerous items at Best Buy...My most recent was a computer..also a Geek Squad certificate.. Before my purchase each feature was explained, as I narrowed my search. (I have purchased many computers throughout the years.) Best Buys staff members are some of the finest in the area. I ,Months later, had an few questions etc. about my computer.. I cannot say enough about the Geek Squad. SUPERIOR..IN SERVICE. Do noteven waste your time shopping around!!!!!! read more

The Local Best Buy store in Wilkes-Barre should change its name to Worse Buy. After 2 All-In-One PC and an Amazon Fire HD 8 tablet that just died in less then a week. Last 3 products from the store either had to be repaired by Dell or returned for credit. Even their own salespeople had said the products were junk after I returned the first pc after 1 day(never booted up). 2nd PC had to repaired by Dell at their factory( replace hard drive and OS). Questioning any future purchases from the local store. read more

I had ask an associate if they had another phone as the one I was holding. He stated they had some in the back. He wasn't sure if they sold it this morning. Didn't want to further help me. I walked away and asked another associate she said they do have two more available. I asked her if she can ask someone or if she can get me someone to help she replied with "were busy at the moment". I stated to her that wasn't my problem. read more

I have been there twice and both times have been A-Ok with me. The first time I needed a new Wii game for my kids and since I know nothing about what is good the sales girl helped me out and let me tell you, the kids LOVED it. The next time I needed a lap top and the sales guy was very helpful, then he handed me off to another guy who does the check out and he was helpful with my purchase as well. I will say the sales guy had a little B O, but overall a very nice man. I would go back to this store for sure. read more

Have to say that it had been an ordeal dealing with this store via the internet and phone. We ordered a tv on line that shipped from this store. It arrived without a remote. A call to ask for the remote was met with a suggestion that we drive from Chicago to PA to pick it up. It was their error and they are not willing or seemingly able to make it right. Not the brightest crew I've ever dealt with to say the least. AVOID if you can. read more

Got a text saying my order was ready, but only the mouse was! Not both my laptop and mouse. So upset that I drove 40 minutes thinking I'd be picking up both things read more

I always had great non nerve wracking buying experiences at Best Buy. Well informed, courteous, no pressure sales people.Saturday was an exceptionally good experience with Chris Melnick when he realized I was an old audiophile. We had a nice chat about audio equipment and then I purchased the product I was asking him about. Nice experience read more

I highly recommend this Best Buy. I have been to many all over the country, and this one is efficient and friendly. I was recently visiting this area and was looking into a new laptop. The customer service representative who came up to me volunteering to help was very helpful and knowledgeable. He gave me his advice on purchasing Dells vs. Samsungs, and I felt like he really knew his stuff. I picked out a laptop and checked out quickly and efficiently. read more

I purchased our new cell phones yesterday for our family of 4 and had the pleasure to deal with Jenn, a King's college student. I must say she was so personable and kind as well as knowledgeable. She is a happy soul and a hard worker. I was very happy with our purchase and enjoyed my time spent at the mobile center in Wilkes-Barre's , Best Buy!. I wish her well and they are extremely lucky to have her working there. read more

I've been through 2 chargers, with my Dell Inspiron 1525, now once again my charger that I paid $85 for is not working. It's not that old, 6 months maybe. 5 did get it to work yesterday and managed to charge my battery to full powers. Thanks for your advice ,i have replaced the charger and it seems to have done the trick. read more

Wait in line in the cell phone department only 1 employer, then you get sent to geek squad and wait in line again while the employee walks back and forth like a snail!!! Feel like it's done spitefully! So sick of customer service everywhere! read more

This Best Buy has disappointed us for the final time. NEVER AGAIN. Their website would not allow to buy a laptop online (even though we choose the 'Proceed as a guest' option - it forced us to try to sign in to a Best Buy account), and after multiple requests to change our password with no resulting e-mail to allow us to do this (and with a message stating that we could not proceed with our purchase w/o signing in), we gave up and drove to the Wilkes-Barre Best Buy the next morning. Of course, we found out that the sale ended the night before. Feeling sure that they would honor the sale price for this laptop since the website would not allow us to order it the night before, we asked and manager "Georgina" stated emphatically that they would not. She didn't care a bit that their site was the cause of this issue. There was no talk of "Let's see what we can do" whatsoever or any attempt to placate dissatisfied customers on her part at all. On our way out the 'greeter/bag checker' near the door overhead our conversation about it and asked us what happened (like he could make a difference). Like two idiots, we explained what happened, and he instantly got defensive and started yelling, "Have a nice day" at the top of his lungs over and over so we'd leave. The customer service aspect of Best Buy is almost nonexistent. They just don't care. STAY AWAY FROM BEST BUY - PARTICULARLY THE WILKES-BARRE STORE. Unless you like overpaying for electronics, being treated like lepers by staff and management alike, and being screamed at by the bag checker guy at the exit. Have a nice day, Best Buy. read more