Why to never use this Geek Squad I "could have" replaced the keyboard on my laptop but was lazy And Geek Squad said "You have to buy the replacement keyboard yourself, and bring it and the computer to us to do the work" OK, I bought the keyboard I then brought it to the geek squad - who PROMISED me they would have the work done by close of business the next day But!!! An hour after I left the PC and part with them, they called me to tell me it was store policy to send laptops out to a service center for keyboard replacement! They then told me it would take 1 TO 3 WEEKS!!!! So, I demanded my PC and spare keyboard back from them, refused to pay any of their charges and will now have to replace the keyboard myself Why in the name of anything do the two fools at the counter tell me they can replace the keyboard in under 48 hours if they knew it was store policy to farm out the work???? read more

Great service. A wide selection of electronics for all ages and a nice bank for your Buck great value.

Have been shopping in Woodbridge Best Buy for almost 10 years now ... still a loyal customer. Of BB. With Amazon disrupting all other stores, I'm happy that BB is still growing and it's awesome to see loyal customers of BB :) Got a laptop today and the service was awesome ! Was quick checkout and tech guys were able to answer all questions ... billing was quick too. Lots of parking outside . Very few times I have had issues returning stuff at Best Buy and they also charge restocking fee . That's the only issue with not buying bigger items in BB. If not for the returns love this shop .. read more

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I'm crippled. Bought Best buy tv on Amazon. No paperwork in box no owners manual in box. TV is defective, have tried everything to get new TV use warranty am only getting runaround from insignia best buy. NEVER EVER BUY A TV THRU BEST BUY OR INSIGNIA they won't help you. They won't honor warranty. They do nothing. Worst experience of my life. Amazon is an excellent company. Amazon has stopped selling best buy INSIGNIA products. read more

Fantastic experience with the Woodbridge Best Buy mobile installation crew. From the moment José called me to confirm my appointment and patiently walk me through what the process would be, to me having to reschedule after I arrived due to my car needing something fixed prior to the install. Nicholas explained to me What I needed to get done and gave me his card to reschedule when I was ready. I came back two days later and these guys installed a remote start for me. Works great and they did a very neat job. I'd definitely recommend these guys. Great customer service. Thank you! read more

Best Buy - Woodbridge - A view of me driving away happy from the install bays - Appliances Near Me - Iselin, New Jersey

This is my 2nd time at this store within the last 3 weeks. What happened to good old fashion customer service? No one offers to help, you are on your own. At least the last time they were somewhat busy, but this time all of the sales associates were congregated at the desk. No one was walking the floor to offer help, so who am I to interrupt, so I'll just go elsewhere or maybe order online (I really doubt that), customer service is my thing, I shouldn't have to beg you to take my Money; this isn't the Luxury Car dealership read more

Best Buy - Woodbridge - Appliances Near Me - Iselin, New Jersey

They don't do returns! Its stupid... Three weeks ago I bought something, new, unopened, receipt - wouldnt return as I guess it exceeded two weeks. It was a present, wrapped, never got around to it. It was DOA. Selection is limited, prices are high. Stick to buying online read more

Disappointing purchasing experience with Irvish and the crew at Best Buy today. Wanted the BOSE Quiet Comfort Ultra earbuds that I have been hearing about so stopped at this location on my way home from work. Did a quick Google search just to check how much they were before I walked out of the office. Google search and Best Buy calls them out for $249.00 on top page...I get to the store and see them in the display case for $299.00. "Fine" I figured, the price will probably be adjusted at the register. Rang up for $299 still. I showed the cashier my phone (he took my phone out of my hands which is a no-no for me...if I am facing my phone to you, you don't need to hold it to understand what you are seeing)...after a few minutes of getting nowhere I asked for the manager (Irvish, spelling?)...Irvish states that "Googles price"...I explained Google isn't Amazon it's a search engine and it shows Best Buy as the root in the link so it's a Best Buy issue and due to the confusion as a courtesy to a card holding customer (under the premise that the customer is always right) the item should be sold at the adjusted down price. Irvish said that "Best Buy just can't change prices"...interestingly enough Best Buy can adjust prices because they have a price match program! I was simply looking for Best Buy to match Best Buy's price. An IT issue or a coding issue isn't my fault. When you click on the link price changes from $249 to $299...I asked for another manager to which he proudly told me he is the only one. Which I was hoping he would have inferred I was asking for his superior...I explicitly asked to speak with a Regional manager and was told Nick left for the day...For me it comes down to what's fair to the customer...I tried calling the websites customer service number but couldn't wait any longer...I would have been better off buying from Bose direct in the mail and I am sure had there been any discrepancy pointed out to them they would have addressed it appropriately... read more

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I should have searched reviews before going here. I needed my data transfered from an old pc to a new one. They not only did not transfer the data, they screwed up my old pc by updating Windows and losing my email settings. Most likely I will find other problems as I continue trying to get my new PC up and running. This is even after spending one hour there trying to correct their overnight transfer. More frustrated now than one I dropped it off! read more

Store uses deceptive sales practices when it comes to meeting their promised delivery dates. I was advised the next day that Item ordered Wednesday with next day delivery is not going to arrive for an additional 8 days. Promised dates are not to be trusted. We needed the item right away. In trying to keep local brick and mortar stores in business I ended up totally inconvenienced. Should have ordered the from Amazon after all. When asked for a small price adjustment to compensate for inconvenience ,I was told this would not be possible. What good is customer service if they can't help resolve a problem, Date of experience: January 17, 2024 read more

I am only giving this 1 star because they don't have negative #s. Service was awful- waited 25 minutes to get someone's attentions' with 3 different people telling us they will send someone right to us. As we were walking away someone came. We were told the TV would be delivered on Tuesday, by the time we got to the register it was Thursday and by the time we checked out it was Saturday. Friday night we got an emails saying We will see you tomorrow! No call narrowing down the time frame so I called and finally got to speak to a person, not in the store. they couldn't tell me why this happened and gave me another delivery date in 2 weeks. We would have canceled the order but with the incompetence of the people we have dealt with, we were afraid it would be months until we saw a refund. Take my advice and stay far away from this store. From now on we drive further to go to PC Richards. read more

Drive here from Staten Island and I couldn't have been happier During this Covid nightmare, we had to return a laptop and the manager Doug and his staff were completely nice and went out of there way in the cold to fix our return transactions The little things that count I really appreciate their service. Thank you to Doug and the team! read more

This is consistently the WORST Best Buy in New Jersey and the surrounding tri-state. I regularly go to most Best Buy's in the area including East Brunswick, this terrible Woodbridge location, Princeton and the likes. Even the Best Buy in Union is better than here. I want to say the customer service is bad but that is an UNDERSTATEMENT. There is literally no customer service. If you attempt to browse a PC at this location it will take hours before you are actually helped and they will complain they are working on a back log to pick PCs if it is actually already ordered for Store Pickup. I do not understand how this location still exists. I fully expect this location to be shuttered in the next year or two like the Best Buy that used to be in South Brunswick. I would tell you to even go as far as Princeton to avoid this store like the plague. I can only imagine the management running this location. read more

Easy in and Easy out... Tried to get delivery, but they don't do that for my area. This was the closest Best Buy that was available to my home. Ordered a big screen LG TV for our living room. This couldn't have been a more seamless transaction. From placing my order ( good bargains on certain brands), to assisting me put it in my car. It just fit:) I find that their prices are more reasonable than either Walmart & or PC Richard. Excellent customer service, both over the phone & in store. read more

Purchased a refrigerator online. They sent multiple texts about preparing my area. Then the call less then 24 hrs before delivery and said it would be delayed 4 days. So I had prepped my area and have no refrigerator in my house now and none coming today. Then I get a call today from one of their service people asking what he's doing. I said Im getting a refrigerator delivered Thursday. He said I don't have a refrigerator. I said maybe you should call them and see what your doing. I canceled my order after this call. Unreliable and nasty service person was too much for me. Got it from GE for $50 less. Thanks for nothing guys read more

So I went into this Best Buy location as a regular consumer to purchase a much needed refrigerator & wall oven I didn't haggle although the prices seemed rigged & severely overpriced. Jay a was super professional & came out to do measurements & upon walking up to my front screen door it completely collapsed. Weird as it had no prior issues & worked fine. I know it wasn't his fault nor a coincidence as I had been having issues with jealous neighbors watching me do renovations. Jay took his time & explained everything about the process of installation in great detail. Unfortunately the day of delivery the third party vendor took a picture of my home not realizing that I opened the door to catch them leaving. I politely canceled the order with American Express immediately. Few days later purchased a router/WiFi extender with Jaylen & made a handsome donation to kids in Technology. read more

Best Buy - Woodbridge - Proof of return & donation made at Best Buy on route 22 in Union NJ. II needed to go BIG while he continuously went low!!!!! - Appliances Near Me - Iselin, New Jersey

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Horrible store do not come. No one wants to work. No one wants to help you. You get to scan a QR code and get in line just to receive help or ask a question. When you see someone that works there, they walk away from you. I will never shop here again. . read more

Soooo I came here twice during a 3 day time period only because I needed to exchange my purchase for a different color. The 1st time I came here- Mike and another gentleman helped me. They were both very personable and very helpful in checking to see what color headphones they had in the back. Mike had to help someone else so he didn't see which color I ended up leaving with however, as I was walking out he asked me which headphones I ended up getting. I really appreciated him asking because as retail associates, they deal with a ton of customers everyday, so him even inquiring as I was leaving meant that he was paying attention and it really just added that personal touch to the transaction. The 2nd time I came in was tonight to do an exchange. With this transaction "Jose" helped me and was very personable as well and extremely sweet. Not to mention he was a handsome young man with dimples! Between him and his manager "Brian Jelly", they made me laugh while I was there and was very helpful through the exchange. I had my moms with me and they both managed to put a smile on our faces while helping me complete my transaction in a timely manner. This is what great customer service is all about in my book! Overall, I was very pleased with the way things went on both days and I would HIGHLY recommend anyone coming here looking for electronics! read more

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Coming in for a pick up and its understandable to wait a while or the process is a bit long but when u are being helped and we cannot get the product we ordered is very disappointing. The customer service person had the product and looked like he could not scan the bar code. He asked us to stop aside and now we are standing here and no other information. No explanation of what is going. read more

Best Buy - Woodbridge - The main floor. All following social distancing. - Appliances Near Me - Iselin, New Jersey

Stellar curbside service today! Attentive, protected, and courteous employees, even in the rain! read more

Best Buy - Woodbridge - Curbside pickup was humming today! The employees - attentive, endured the rain today, and were very organized. Stellar job! - Appliances Near Me - Iselin, New Jersey

Pretty good best buy. I go when no one else really goes, and there is a influx of blue shirt people asking if I need help :) great. I asked the guy at the TV if he has a universal power outlet for my TV and bam, takes me swiftly to the location and gives me the wires. Pretty simple and fast. I also bought a camera and a laptop here. Prices are good. read more

Best Buy - Woodbridge - Hmmmm - Appliances Near Me - Iselin, New Jersey

In general I think if you are going to spend enough money to pay your rent and still have change left over, you should get a hands on experience with the technology first. While searching for a new laptop this Best Buy offered me an opportunity to do just that. Located in a shopping area on the 1-9, this stretch of stores offers quite a convenient place to get some shopping done. Harmon, Toys 'R' Us, Buffalo Wild Wings, Red Lobster and more can be found here. There is always plenty of parking (with the possible exception of the Christmas Shopping season when you may have to walk a bit from your spot to the store). I have visited this Best Buy on and off over the years, but on my most recent visit in October of 2017 I was pleasantly surprised to see there had been some renovation and changes. Previously it was beginning to take on that dusty, slightly disorganized look that many technology stores inevitably fall into after years of being open. However it is now clean, much more open and the laptop section was arranged in a way that made it easy to find what I was looking for. After spending some time with various laptops I found what I wanted. In that time two separate sales people had checked in on me, something I am certainly *not* used to in stores. It was cool and weird all at the same time. Check out was super easy and the sales person was very nice and efficient. One recommendation: read up on what you want before going in for a purchase. My sales person was very cool and knew the basics but when I asked more granular questions he was a bit at a loss. It was okay since I had done some research beforehand. read more

I got the bait and switch treatment Monday. I bought an ASUS Laptop at a great price; not in stock at this store so to be delivered from another. Woke up Tuesday to a cancelled order, no reason. After being on hold for 30 minutes, asked for a manager, explained why, and was promised a call back within 2 hours. That id NOT happen. OH and I can buy it for $350 more despite my payment at the lower price, not happening Best Buy! I reported them to the Attorney General and you should know as well. read more

The customer service here sucks. No one is interested and helping. Cashier is too busy having a conversation to try to even look up a member account. read more

I purchased Viking appliances from Best Buy, at first everything went super smooth and easy. Ounce the appliances arrived to schedule delivery and installed was a disaster. Best Buy had a third party do the delivery and installed not only did they damage my cabinets they also damaged my walls and tiles. The general manager nick said he would fix and take care everything. Was the apposite appliances where not replaced refrigerator doesn't work properly and wasn't installed properly. Not a very well experience. read more

Today I went yo best but to place a complaint about that the phone that I purchased has screen protector broken, they look at it and told me that my phone does not have an screen protector, I did shoed my receipt where a screen protector was charged but they did not installed on my phone, they said there is nothing the can do about it even that the girl that sold it told me that the screen protector was warranted for life and this people want to charge me 20% for a new one, what a bunch of thief's this people are, now I have a broken phone that is going to cost me more money to repair it. read more

Turns out they charge $40 for the returns. And they don't tell it before checking out at the time of purchase. Better buy somewhere else. read more

Best Buy - Woodbridge - Customers are forced to wait at the cold street in line and freeze, because Best Buy doesn't allow customers to come in. - Appliances Near Me - Iselin, New Jersey

I went in earlier in the week to look at laptops and actually had a BB salesperson help me (usually look around the store for 10 minutes before I can find anyone to assist). He was knowledgeable and nice, but busy. I decided not to buy at the time and ordered it at the end of the week online for product pickup on Friday, 9/15 and received an email within an hour that it was ready. I was impressed and then, of course, when I went to pick it up, well, once again, customer service falls flat. Waiting in the product pickup line, 1 customer service person assisting someone in the regular checkup line and 2 BB workers talking behind her the whole time I was waiting. The BB customer service person then starts with someone else as I've been standing there before the new customer came in, sees my face, then turns around to say something to the 2 other BB people and then the young woman walks over to me and says, "Do you have a product to pickup?" I was like, "Well, isn't that what this line is for?" SMH. I really want to like BB, but I just can't because this happens most times I've been in this store. Very sad. read more

Went for Iphone battery replacement Quick and professional staff Customer service was also nice and supportive read more

I just purchased a Lenovo laptop for a very reasonable price and I'm impressed with it though I'm getting the hang of it because it's my first laptop but I'm enjoying it and I got a 2 year warranty in case anything happens to it plus I purchased a Speck laptop sleeve to put it in and the employee that helped me out was attentive and friendly so I will be coming back read more

Steve in the computer section did a phenomenal job. He listened to what we needed and went through a few different options. Polite, kind, knowledgeable and gave 130%. I would come back to this store in the future. read more

I won't even give this Best Buy a star. The managers,who are nick and nick, at this place are completely useless and give the company a bad name. They are suppose to help find solutions and try to keep the costumers Happy but do the total opposite. They refused to help me with my issue and walked away without even seeing if there was something they can do to at least show that they care. I WILL NEVER SHOP AT THIS LOCATION BECAUSE OF IT. I RATHER GO FARTHER AND GIVE SOMEONE OTHER LOCATION MY HARD EARNED MONEY. I WILL ALSO CONTINUE TO TELL PEOPLE OF THEIR HORRIBLE CUSTOMER SERVICES AND TO SIMPLY GO SOMEWHERE ELSE. read more

As someone who has been in the tech field for many years I have been to this store many times. I usually only have to buy blank DVDs and occasional odds & ends. Last year I purchased a computer as a gift and naturally it came loaded with 90% junk ware and demos that no one wants or cares about but the computer manufacturer makes money by pre-loading this garbage and so does BestBuy. Today I open up my email to find that these little scammers (BestBuy & Norton) had the balls to try and charge my credit card that I purchased this computer with for an auto-renewal for the 6-month trial version of Norton that came preloaded on this computer (Which was removed when it was taken out of the box and AVG was installed in its place) It was never even activated or scanned once. I have caught you twice now BestBuy, you and your shady business practices, but its ok because you have lost my business...my companies business...and anyone who will take 10-seconds to listen to me about your store and your customer service. ** This is not just the Woodbridge location I am referring to so not directing this right at this particular store but the company as a whole. read more

The sales guys are ridiculous. When the promo was on going with verizon, buy one iphone xs max get one free. I switch from verizon at the same day. They don't have phone and we preordered the phone. The sales guy promise me that once we received your phone, you will get the same deal. And i already switched from t mobile to verizon. And i went today to pick it up and they said we never make promise and you won't get that fuckin deal. It's totally ridiculous and cheating. They're frustrating the people and don't even now how to deal with the customers. read more

The worst costumer service I had experienced in any store. I went for a price adjustment/exchange on a phone I purchsed, salesperson #1 told me there was nothing they could do and that it would take 6 months for the carrier to allow me to get e new phone. I was then sent to costumer service which told me the device itself I would have no problem returning and to check back with salesperson #1. Went back and informed salesperson #1 who again told there was nothing they could do. Following that, I made a call to my carrier who stated that there is no issue and I shouldn't have a problem on the carrier side. Round 3, I stepped back into the store and was greeted again by salesperson #1 who, after I informed them of my phone call, brought over salesperson #2. Salesperson #2 informed me that it would take 24 hours to get the phone because the carrier would not...........wait, first it's 6 months then my carrier says "no problem", and now 24 hrs? I went to another best buy and got taken care of within 10 minutes. read more

Good sales associates and good prices! They offer the Best Buy cards which gets u more points on purchases and gives you financing options as well. Perfect place to shop during holiday season ! read more

I just left the Best Buy in Woodbridge I walked past four of the sales associates twice and neither one of them bothered to ask me if I needed help. They just kept talking amongst themselves about their girl friends. (Yes I was close enough to over hear a little of their conversation. So I figured I try one more time so I walked through the middle of the group three of them just looked at me and finally the fourth one asked me if I needed help. My reply was "If I were from corporate headquarters all four of you might be fired." read more

I wish I could put 0 stars. STAY AWAY...BUY ON AMAZON INSTEAD! THEY DO NOT DESERVE YOUR MONEY! Their sales staff has very limited knowledge about the products they are actually selling. In fact, they make up stuff that just isn't true. I am a techy and the sales person just flat out lied when I asked a question. When I pointed out that what he was saying was not possible, he started to argue with me. Went to another sales person and he also flat out lied about the product. We bought a surround sound, went home, turns out he lied about its capabilities when we called up the company so we dropped it back to our own where they gave us an issue about returning it. Best Buy, train your staff on not just customer service but the products you supposedly stand behind. read more

There was a reason I was reluctant to spend the extra money and make my purchase with Best Buy over Amazon, but I still did because of previous experience with Mobile Installation. And while Mobile Installation did not fail me during this order, Best Buy and the Store Pick-up Experience certainly did. Over the years of visiting Best Buy, the quality has certainly declined and my visit just a few days ago renewed that thought. I had attempted to call the store for a half hour, but the phone was never answered. When I went to the Store Pick-Up, I found out why, as this Best Buy now change the check out to only 2 associates. One of these associates was busy with a long line of customers attempting to check out as she was the only cashier. The other who was supposed to be attending to the Store Pick-up line could not be found and other associates "were not trained to help." As I waited, so did several other callers like myself just an hour prior. Finally, an associate came over to assist and every time the phone rang, she would place the phone on call forward. Where that call went after, I do not know, but I can tell you that soon after, the phone kept ringing and the associate continued to do the same by placing her phone on forward. Is that customer service? No wonder my call went unanswered. As for my store pick-up, I was informed via email it could take as little as 45 minutes to pick up. And while I understand there are circumstances to make it take longer, it is obvious that associates here at Best Buy are not attentive to their jobs. Not only with my experience with the store pick-up associate, but the stock room associate who came out with several online orders like mine that had been waiting in the back after being picked, but were never logged into the system. After the associate asked the stock room to find my order, miraculously I received an email stating my pick-up was ready and the stock room associate came to the front with the several other online orders for the day. Why did this occur? That I do not know. But what I do know is that I will certainly not be returning to Best Buy again and will continue shopping with Amazon and P.C. Richard instead. As for Best Buy's response? Here it is: "Thank you for contacting Best Buy. We value your patronage, and it is alarming to hear of your disappointment. The level of service you received is unusual, as we are accustomed to providing the highest quality customer service at all times. I apologize we did not meet your expectations with Best Buy strives to make each experience you have with us positive and as fun as possible, and we are disappointed if we don't live up to that expectation. Best Buy relies on feedback, both positive and negative, to help us find areas for improvement. We do hope you will still allow us the opportunity to continue to serve you in the future." read more

Very unprofessional. Trying to get assistance with a product they sell; end up telling you to go Apple down the road. The support here is a joke at best. The manager just shrugs her shoulders and blames corporate verse correcting and easy problem. read more