I *DO NOT* recommend best care kennels! Smiley & Hope have gone there for years with doggy daycare when they were younger & staying at the kennel whenever I go out of town. - MIXED UP their belongings AND LET OTHER DOGS STAY ON SMILEYS & HOPES BEDS AND PISS ALL OVER THEM - Told me "its not just common sense to keep things in order same with food medications" - RUDE RESPONSES such as "got to go to work I don't have time for stupidity" - LACK OF ACCOUNTABILITY - Deflection/ blaming What happened: This past trip that I went on in December my dogs stayed at best care kennels. When I picked them up smiley & Hope both had a gross dirty residue on their fur. I asked for smileys & hopes bed back and the owner was very hesitant to give me their dog bed back.. I persisted and he said okay let me go find it for you. He brings the bed out and it was grimy. I got a friend to load it for me while I put the dogs in the vehicle. When we got home we unloaded everything and I got the dogs settled. The next day I was unpacking and trying to figure out where that nasty smell was. I realized it was the dog bed and when I picked it up and was taking the cover off to wash it, the smell hit my nose harder and it reeked of piss. I had to throw it out because it had this rancid smell of piss. (CONTEXT: SMILEY & HOPE DO NOT GO TO THE BATHROOM ON THEIR BELONGINGS & THE OWNER TOLD ME THEY HAD NO ACCIDENTS). So, after I threw the bed out, washed the clothes I was wearing that the bed touched & showered (it smelt that bad) I finished unpacking. The next day (2 days after their stay) as soon as I got a chance, I sent a message to Best Care kennels to let them know about the situation and that I was disappointed & angry after spending that much to board them that I had to throw out their dog bed, that they requested I provide. (In the past I've thrown out a ton of toys that came back from best care kennels smelling like piss but the toys are less expensive so I just toss them). I brought up my concern cause I am not okay with having to buy a new Large/ XL dog bed for every kennel stay for the future (as these are expensive $80- $100+) I was met with a complete lack of respect, rudeness, zero customer service 'skills', blame, deflection & a complete lack of accountability. I was trying to resolve these issues and I am glad that it took place over Instagram messenger so I can share some of the things this "business" said. I will attach screenshots. They argued with me for a couple of hours before even 'apologizing' by saying "we are sorry you feel that way". As of today, they have now replaced the beds with thin cheap ones. I am happy they replaced the beds but I still never received a proper apology and will NOT be bringing my dogs back there due to: - their rudeness - lack of accountability - lack of being organized and stating that it's not common sense for their business to be keeping track of dogs belongings/ food / medications etc THAT IS EXTREMELY CONCERNING AS MY DOGS HAVE ALLERGIES AND CAN NOT HAVE THEIR FOOD BEING MIXED UP. I also feel concerned for any dog that is on medications that stays at best care as it's "not common sense to keep track of". read more

We've been using them for over a year now. They provide very good boarding services and seem to genuinely care for our pet. Our dog is so happy when he goes there that we call it "Going to the spa". Strong recommend. Rates are reasonable as well. read more

i took my 4 month old dog to Best Care Kennels for all of a week and a half and last friday i noticed after 10 minutes of her being home this gash on her left hip. i'm not sure how long it had been there for, but the staff either failed to notice this or failed to bring it to my attention and either way, it is extremely disappointing and unprofessional of them. they clearly don't pay enough attention to the dogs in their care. she has to of at least yelped in pain from this and had to of been bleeding so i'm not sure how this slipped past them. i emailed them on saturday, october 7th, the day after i noticed, and i have yet to get a response back from them and it is wednesday, october 11th. keep in mind they advertise that they are open on weekends and i would expect that they are looking at emails. this was also not the first indecent i had with them. the wednesday prior to this, i arrived to drop her off at 7am, which i made very clear to them and they knew i was an early drop off, and no one was there to collect her. for 10 minutes i was standing around hoping someone would come around because at this point i was going to be late for work. eventually i saw a staff member in the back so i got her attention. after speaking with her, she told me she had NO IDEA that i was an early drop off. i brought this to one of the owners attention and she told me to "just throw her into the outdoor area" if this happened again along with a half-assed apology. so not only do they not pay attention to the dogs in their care, they also don't communicate important information to their staff. read more

Best Care Kennels - Pet Sitting Near Me - North Bay, Ontario

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Our dog came home from a week of boarding with an obviously infected injury that required vet care. The owners refused to take any responsibility and got real nasty about the whole thing. My partner shared the story at work and two separate colleagues mentioned having had similar experiences in the past with their dogs, after which they switched kennels. Wish we'd known this beforehand. The cheapest in town for a reason...unbelievably unprofessional! Hopefully they've improved over the past few years but the review below suggests otherwise. And beware...this business somehow deletes bad reviews on Google, skewing the ratings. read more

I had to pay for 3 days kennel stay when they were there for less than 48 hours, because of a holiday weekend. Not happy with the cleanliness as I have to bath them each time I pick them up. Would not recommend and will not be returning for kennel nor grooming service. Very disappointed! read more

I brought my 3 dogs to this kennel for an overnight stay. I provided 3 beds,food and bowls. My son picked the dogs up the next day. What he picked up where 3 soaking wet and shivering dogs. Keep in mind my dogs are aged 2 at 8 months and the other is 12 yrs and has health problems. You can imagine how upset we were. Then I discovered only 1 bed came back. Went a few days later to get them and they were never taken out of the bag which means that 2 of my dogs slept on a cold cement floor. I would never recommend this kennel to anyone who loves their dogs. read more

Picked up my dog and noticed a raw scrape on his leg when I got home. I phoned the kennel when I got home and was told it was bandaged and treated the previous day. I should have been told about it immediately. Not impressed and will not return. read more