I *DO NOT* recommend best care kennels! Smiley & Hope have gone there for years with doggy daycare…read morewhen they were younger & staying at the kennel whenever I go out of town. - MIXED UP their belongings AND LET OTHER DOGS STAY ON SMILEYS & HOPES BEDS AND PISS ALL OVER THEM - Told me "its not just common sense to keep things in order same with food medications" - RUDE RESPONSES such as "got to go to work I don't have time for stupidity" - LACK OF ACCOUNTABILITY - Deflection/ blaming What happened: This past trip that I went on in December my dogs stayed at best care kennels. When I picked them up smiley & Hope both had a gross dirty residue on their fur. I asked for smileys & hopes bed back and the owner was very hesitant to give me their dog bed back.. I persisted and he said okay let me go find it for you. He brings the bed out and it was grimy. I got a friend to load it for me while I put the dogs in the vehicle. When we got home we unloaded everything and I got the dogs settled. The next day I was unpacking and trying to figure out where that nasty smell was. I realized it was the dog bed and when I picked it up and was taking the cover off to wash it, the smell hit my nose harder and it reeked of piss. I had to throw it out because it had this rancid smell of piss. (CONTEXT: SMILEY & HOPE DO NOT GO TO THE BATHROOM ON THEIR BELONGINGS & THE OWNER TOLD ME THEY HAD NO ACCIDENTS). So, after I threw the bed out, washed the clothes I was wearing that the bed touched & showered (it smelt that bad) I finished unpacking. The next day (2 days after their stay) as soon as I got a chance, I sent a message to Best Care kennels to let them know about the situation and that I was disappointed & angry after spending that much to board them that I had to throw out their dog bed, that they requested I provide. (In the past I've thrown out a ton of toys that came back from best care kennels smelling like piss but the toys are less expensive so I just toss them). I brought up my concern cause I am not okay with having to buy a new Large/ XL dog bed for every kennel stay for the future (as these are expensive $80- $100+) I was met with a complete lack of respect, rudeness, zero customer service 'skills', blame, deflection & a complete lack of accountability. I was trying to resolve these issues and I am glad that it took place over Instagram messenger so I can share some of the things this "business" said. I will attach screenshots. They argued with me for a couple of hours before even 'apologizing' by saying "we are sorry you feel that way". As of today, they have now replaced the beds with thin cheap ones. I am happy they replaced the beds but I still never received a proper apology and will NOT be bringing my dogs back there due to: - their rudeness - lack of accountability - lack of being organized and stating that it's not common sense for their business to be keeping track of dogs belongings/ food / medications etc THAT IS EXTREMELY CONCERNING AS MY DOGS HAVE ALLERGIES AND CAN NOT HAVE THEIR FOOD BEING MIXED UP. I also feel concerned for any dog that is on medications that stays at best care as it's "not common sense to keep track of".

We've been using them for over a year now. They provide very good boarding services and seem to…read moregenuinely care for our pet. Our dog is so happy when he goes there that we call it "Going to the spa". Strong recommend. Rates are reasonable as well.

This is a relatively a new store. In the past year, I have been here several times. It's always a…read morepleasant visit. The store is big, clean, well lit. with lots to offer. Staff is friendly, and helpful. - Pet food and treats, options appear endless. - A large selection of toys. - We did our puppy training at this location. It was fun for our golden retriever puppy. He looked forward to it every week. - They offer services for pet grooming. - custom laser etch dog tags is available, user interface is easy for customer do it yourself.

Unfortunately I have to give the whole store a bad review as it's actually only the adoption center…read more(pet save) that bring it down. The old lady ( Monique) felt the need to push my 4 year old back by the face to stop her from seeing the cats. I'm still waiting on a call back from head office!

I went in the store to hand in a resume and I was belittled and disrespected. The staff at this…read morelocation are extremely rude and unprofessional. Never have i had employees randomly start making fun of me.

If I could put zero stars I would. One of the workers, the old, nasty, bald guy was so rude and…read morecondescending. I asked him a simple question about an animal and he rudely said he didn't know then told me in the most condescending way to not get the animal at all. I figured someone who worked there would want the animals to go to homes but I guess he doesn't. He made me feel uncomfortable and unsafe and talked down to me like I was a child. No one should go to this store unless u like to be degraded and spoken rudely to from the staff. DO BETTER!

I took my dogs there once and I did not like their services...the dogs were not very happy when I…read morepicked them up. I have found a much more appropriate groomer since then.