This is what nightmares are made of: Promised a 1-month project. It took them 5. The quality of the…read morework was amateur at best and catastrophic at worst. I never got a solid plan, they hard-sold me high, promising we would reduce it, just to make me sign the contract. (my first mistake) Of course, those meetings to discuss my priorities and reduce the budget, never came. My dream wasn't realized as they either vetoed, forgot or bumbled each feature of my design. Examples: I have a wavy wall, it took them days to correct the paint throughout the house, they flat refused to match my craftsman trim, they forgot my vented kitchen hood, vetoed my transom (they don't even know what that is), failed plumbing inspection three times and nearly blew up my house. (I'm not embellishing) Had to install the cabinets twice (ordered incorrectly and hung at the wrong height), the rough plumbing is so poorly done that the knobs don't sit right and turn lop-sided; failed to contain the renovation dust which covered even stuff inside cabinets and drawers throughout the house. The cleaning crew came multiple times and I still had to hire my own at a cost of $360, to get all the ceiling fans, fixtures, floors, etc. finally clear of dust and paint splatters. They scratched my hardwoods and damaged my stove. To top it off, they stopped paying the subs and one of them put a lien on my house, EVEN though, i was up to date on my payment arrangement. (Yes, that's totally legal, for some reason!) The drama continues as I need help correcting some issues that i don't feel I should have to live with. I don't have the energy to upload pics but maybe later. Just trust me; pick someone else. Signed, Exhausted, Angry and Broke

We got our kitchen remodeled through Creative Design & Build this year. From the very beginning,…read moreour project manager Eyal was with us every step of the way. We always knew what to expect, got frequent updates as the work progressed, and never felt rushed or confused by any part of the process. She really went above and beyond. The work actually got done on time and the crew did an amazing job getting everything secured and cleaned after the work finished. Most importantly, the results were fantastic - truly exceeded our expectations! Would definitely recommend to anyone looking to renovate or remodel in DFW.

We redid the floors in a few rooms of our house and checked out about 5 different flooring shops…read more Good guys were excellent and prompt from the start. Initial consultation was great as well as the installation. They were able to meet us at the pricing we needed for our budget and to be competitive against the other flooring shops. All the staff from first call to installation were friendly and wonderful to deal with. Install was very prompt within about a week and a half since some flooring had to be ordered from out of state. Highly recommend the good guys for flooring projects.

Having been in the industry previously for 16 years, I can assure you the passion they naturally…read morehave for what they do and their willingness to go above and beyond for their customers is unmatched. Probably the most customer centric company in the industry. From your initial meeting with Matt, to the attention to every detail on your project from Sergio and the incredible team at the office, rest easy knowing The Good Guys are always there to give you the best experience and result. Great group of folks that strive to only provide the best outcome on your project.

Victor, Wesley, and Kawin were great. Everything looks awesome! They were so thorough with the…read morework. Very awesome guys to work with. I would recommend to everyone.

Wow! From Athanas the sales rep, who was just as cute as can be to the install within a week with…read moreCal and Charles was so smooth!!!! I wish I would have spent the extra money for a wand type shower head and extra shelves, per se. So obviously I was not given a hard sales approach, it was Amazing dealing with Expo Home Improvement!!!! Oh, and Jameson kept me informed from start to finish!!! Cal and Charles showed up at 8:00am ready to work!!!! They covered all my furniture in the bedroom next to the shower install and covered my floors. I am amazed at how beautiful the job turned out and much bigger my bathroom feels!!!!!

We worked with Susan Podowski and the team at 123 Remodeling for a near-full house remodel…read moreinvolving significant structural work. We picked 123 because we wanted a one-stop shop for our project. Susan was an absolute pleasure to work with. Very responsive, communicative, professional, and creative. She has a fantastic design eye and great common sense. Virtually all of her proposals or suggestions were spot on from the get go, which really inspired confidence through this major remodel. The remodel turned out great - We love our new home! We would love to work with Susan on our next house project!

My wife and I chose 1-2-3 Remodeling after interviewing six companies to remodel our kitchen,…read morebreakfast nook, and den. Our choice was based on the thorough knowledge and creativity of Susan Podowski, the designer and project manager of our remodel. She was prompt, prepared, and easy to work with. She presented her wonderful design ideas, but was more than willing to listen to our suggestions. Throughout the project, she was in constant communication to keep us updated on what was going to take place next. Our choice turned out to be excellent. The remodel went smoothly, and the workers cleaned the site daily. Since we lived in the house during the work, the crews worked with me to ensure that the disruption was minimal. Every remodeling project will experience changes and sometimes delays beyond the control of the remodelers. Our delays were minimal--a change in kitchen pulls, a reorder of a couple of damaged cabinets, and some minor wall and flooring repairs that were uncovered during the demo. Even with those slight delays, our project was completed in seven weeks. We are so pleased and excited about the transformation of our main living spaces. The kitchen design proposed by Susan is both beautiful and functional. Along with the flooring and repainting of the other two rooms, our house feels new and very updated. We recommend 1-2-3 Remodeling for anyone who wants quality work, consistent progress, fair costs, and clear communication.

We came in several times and purchased various samples on our own. We took them home and tried to…read morematch up with other components in our remodel, but we weren't satisfied. We went to other stores and just couldn't get everything to pull together for the right "look". We saw the designers working with other customers and thought "we can do this, we don't need help". But, after several weeks without a cohesive plan, we booked an appointment with BJ Smith. That changed everything! We brought in our cabinet doors, our floor tile, paint samples and tile samples we picked up along or journey and laid it out for her. It was a mess... She looked over everything and said "ok, we can do this. It's going to be beautiful!" She told us why certain pieces weren't working together, told us to repaint and helped us find the right color. She taught us what we needed to look for when we went shopping for countertops and even let us being a sample back so she could give her final thumbs up. She helped us match everything with the perfect tile and brought the whole look together. We couldn't be happier or more impressed. BJ is the hidden gem in this store! Don't pass up the chance to gain from her years of experience and eye for color. She also asked questions about "us" to make sure the design would fit our personality and lifestyle. You would pay alot for this service from a outside designer, but Floors and decor offers this service free!!! The tile is wonderful, great pricing and amazing staff... Who could ask for more?

Floor and Decor is good. what I did learn is the corporate policies are not consumer friendly…read more Be careful because they don't appear to have long standing relationships, and tend to "discontinue" products quickly. So, in the event you have a catastrophic even, likely you will have to change because you will not be able to duplicate your choice. i had that issue, wayer damage, and to keep from starting all over, I wanted to only replace what was damaged to keep what i have and love. Chewy, Annabelle and Chris at the Mansfield Tx store were amazing, very helpful and tried to do what was within their job descriptions to help but, F&D policies, process and procedure are not consumer friendly, not consistent with what is stated, promoted on their website consistentl. To make a king story short, they found the "discontinued" flooring in three (3) different states, $450.00 for the flooring, and shipped BECAUSE THEY DON'T SHIP... charged $450 per store for over $1,200.00 for Shipping. Highway robbery and raping their customer. I ONLY did so to save time. However, I still need flooring for four (4) other rooms and F&D manager would rather loose money, approximately $2,000 or more in sales, than expense the freight. Hell, they didn't bother to send the product back to main warehouse to ship to a store. Want that money... bottom line, they lost money. The store manager wasnof no help, so he can keep working hard and if I were you, be careful and spend your money wisely... else where.

I wish we had known about Elite Renovations sooner because they can do it all. Michael is a kind…read moreand knowledgeable professional who communicates throughout the project. We had a leak that caused floor damage so we found Elite Renovations to replace the hard woods. It was such a great experience especially because Elite had multiple teams who could repair the leak and paint and restore all damaged areas in a timely manner. Reasonable cost for such high quality work. Elite will definitely be my first call in the future.

Kitchen Reno. When Michael came to the house to meet us we told him our goal was to be able to host…read morea baby shower at the end of May. He promised us it would be ready and it was. Michael's team worked so hard and were always so kind, we were amazed at the quality of work and if something wasn't quite right he made it right. We had some unique requests based on the uniqueness of our home and it never phased Michael. He was always communicating to us when workers were coming and always checked in either by dropping by or by phone. We live in Rockwall county so it's a bit out of the way but he would come multiple times a week. Michael manages multiple projects but you would never know because he always knew what needed to be done or was outstanding. And special shoutout to Primo, Benny, Oscar!

When hiring a contractor, I have a criteria: good communication/expectation setting, honesty,…read morefairness in price, efficiency, and ownership/quality of the work. As a homeowner, it's been surprisingly hard to find contractors that meet my criteria, but Innovations Touch met them all! Although I have larger projects planned in mind, I hired them for some smaller projects to see how they'd do, especially after hearing horror stories of larger renovation projects being handled poorly. My townhouse was built in 1981 and needed some repairs. Innovations Touch installed a custom guard rail at the attic hatch, installed some new window screens, fixed the catwalk in the attic, did some window siding and wall repairs and completed some behind-the-walls plumbing work. During the whole process, they set expectations well, did a great, detailed job of the work, exceeded my expectations, was fair in price relative to the quality of the work and expediency, and even cleared up a slight miscommunication we had very professionally with no ego or attitude. I was very impressed. Given they literally met all of my criteria, I trust them completely now and it feels good to have an "I know a contractor guy" for renovations for myself and others now. I'm still building my "rolodex" for home repairs, renovations, and HVAC, but glad I'm taking one big one off my list.

Requested updates to my kitchen. The end results are amazing and I look forward to working with…read morethem again. Friendly and professional crew and they did a great job cleaning up after each day.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

If you renovate you kitchen, here is the place you should be. There's the heaven of stones,…read moredisplaying thousands beautiful granite and marble slabs on the yard outside from affordable to high-ends. My daughter's moved from LA to Plano, buying a house and they decided to renovate from dated kitchen island to her favorite one, the marble slab. The contractor recommended go and choose her favorite one, taking pics and negotiating prices. When I stepped in this store, it's a mind boggling moment. Marbles and granite stealing my heart, cause I've imagined this store would display only notebook size samples, not actually 60x100 sizes. And every stones are beautiful even though they didn't wash their faces, no cosmetics, no eyelashes, no lipsticks, no curling hair, no dressed show up, just simple and rough cut and standing outside. The patterns and colors you could see stealing your heart easily. And the price is negotiable and the customer service is great giving lots of options to choose from. If you want renovate your interior, come to see. I bet you would be enthralled, hypnotized, and falling in love right away.

Expo Stones in Dallas is a very professional business. They were very helpful and there quality…read moreand price is much better than their competition. All of their employees are very kind, and helpful and there to help you make the right choice. Ferris, the V.P. is very professional and runs a great business. It's a great place to go find great and quality granite that you can be proud of.

We were planning a complete kitchen remodel for a house we were purchasing and needed all new…read moreappliances. Owner Jeff Jones patiently and diligently worked with us to the get the best possible package for our budget, taking all the manufacturers' rebate programs into consideration. We really appreciated the thoroughness and attention to detail. Pleased with the price. Great experience.

From the owner: Family owned and operated Kitchen Kings is Dallas's best kept secret! We have over 200 years of…read moreexperience within our walls and are now accepting new customers! We sell Bosch, Thermador, Sub Zero, Wolf, KitchenAid and most other brands. You can find us just outside of Dallas on Royal Lane. Call today for all your appliance needs!