I have been a customer for about 5 years at minimum. Staff was always very nice and the prices were reasonable until this past week.
I dropped of 8 pieces for alterations and 2 blazers to be dry cleaned. I returned 1 week later and a lady whom I've never seen before brings the blazers to the window and states my total is $19.07. I had my ticket in my hand it price was just above $18 dollars, okay no biggie at the time - just a few cents off. My alternations were not ready, so I had to return on Tuesday. Tuesday, June 15th I returned to pick up my alterations and my daughter's. I had my ticket in hand with a total price of $153 for my stuff. The guy rings me up at $190. I asked why was I paying $190 and he stated that "it was the price". That's not a reason, because the price is on the ticket I was given when I dropped everything off. Questioned him again and he stated oh they still have you dry cleaning included, I'll refund you $18. She charged me $19.07 on Saturday for the blazers and my alteration ticket CLEARLY states $153, so I am still being over charged $20. At this point I'm exhausted from traffic and work I want to go home and I wasn't willing to leave my items. Now, I give them my daughters number for her items and she jumped from $86 to $114 in price.
As soon as I got home, I tried everything on and two of the dresses are ruined. The alteration lady just made a LAZY seam across the middle both of my sleeves that previously did not have seams in them. She pulled my green dress forward to take the shoulders up, now the zipper meets the bend of my neck. Just horrible work.
I called them complained and was told to bring the dresses back. I asked if the place was under new ownership and the guy stated it was. After thinking things over, I'm not taking the dresses back - I will just NEVER go back.
The new owners should have honored the prices on the clothes when they took over. They can do whatever they after that but to change prices after the service was completed under the previous owner is bad business.
Unfortunately BEST CLEANERS, you lost two valuable customers. read more