I have been here a handful of times and the massages are OK, not great. Took my adult son here for…read morea massage this morning and the lady fell asleep twice. He could hear her snoring. At one point she was working on his arm and started massage the table. Unfortunately he didn't tell me this until after I paid and we were in the car. I went back in tov complain to the "owner" she just yelled at the lady (not in english) and told me that next time he will get a different person. I told her that we paid a lot of money for a bad massage and we will not be coming back. She just shrugged. Didn't offer money back or anything to make up for it. We will NOT go back there.

I sent this email, called, went in person to talk with owner with no result... so here goes:…read more Hello, My name is XXXXXX, and I spoke to you on the phone regarding the unprofessional and unacceptable experience I had yesterday. I have been to your "spa" about a dozen times. I usually enjoy the massage, but I have never enjoyed the experience. It is always loud, door bells, people talking in the foyer or on the phone, and employees talking loud in the hallway. Many times my massage therapists have left the room, or opened the door to talk to other employees. I have twice left positive reviews because of the massage results only. Out of kindness and wanting to support a small business, I did not complain about the noise. I stopped going because it was NEVER a spa experience (meaning quiet, relaxing, and pampering). For the same cost, I can get both a good massage, and a relaxing experience. You are close to my house, and do not need appointments so I decided to give you another try yesterday. You were unloading supplies from a van when I arrived and I decided to wait until you were done before entering, thinking it would be quieter if you were done with that task. This time I brought headphones to drown out any noise, but I could not get them to work. I asked for a 90 minute massage and was put with Coco. I was rushed into a room. A man also started his massage across the hall around the same time. My massage start3ed around 945. The door was left ajar by Coco and that is uncomfortable when I am nearly naked and a man is across the hall. Shortly after the massage began I heard the door bell and a man asking for a massage. I am not sure if he was in a room or not, but suddenly female employees started yelling in the hallway right outside the doors between me and the man across the hall. This went on for several minutes. Coco opened the door and yelled at the women. She closed the door and the yelling continued. Coco yelled again this time while she was massaging me and right above my head. I jumped. The yelling continued. Coco opened the door a second time and yelled. Their shouting continued again. Finally I yelled "Hey, I am trying to relax in here!!!!!" and they went back into the back room and after a few minutes quieted down. Coco was clearly stressed asking dozens of times if I liked the massage. I never relaxed the entire time. I called you and shared my complaints. I should not have had to pay for that experience, yet I was charged full price. I wanted to tip Coco, and that is all it should have been. I am asking for you to credit the cost of massage. The tip can stay. If you will not do that, I will edit both my previous reviews, and add this email to a third. As much as I want to support a small business, I will not feel right by sending anyone else there. This needs to be addressed. I expect a "wellness spa" to be exactly that... a spa. Please call me and let me know how we can process a credit or otherwise resolve this issue.

Business card says "complimentary massage for every 6th…read morevisit." Walked in & was told that you get your complimentary 30 minute massage after your 6th visit not on. Please fix your business cards that's considered false advertisement. Was even told the last time I was here that on my next visit I would get my complimentary massage. I guess they were upset for having to honor a 30 minutes of free labor on a slow day ?

I'd be going to New Day for over one year, rooms are very clean and very professional masseuse. I…read morehighly recommend recommended it.

She's a nice woman, but don't go here. This service was easily the worst you will find anywhere in…read moretown. I had an hour long massage and it was only $50, which is a pretty good deal, but I was immediately confused by her business techniques. It was so bad that I'm almost convinced she doesn't want new customers. I spent the first half giving her the benefit of the doubt but eventually came to the conclusion that she was purposefully trying to drive me away and make sure I don't come back. Small businesses have different reasons for doing this sometimes. The bed was extremely creaky and making sound the entire time, the towel my face was laying on smelled like body odor, she answered a phone call for another client in the middle of my massage without saying anything, she didn't use lotion on my legs or arms, there was a large uncovered window (shouldn't it be private?), she had really light pressure on the spots that should have heavy pressure and really painful pressure on sensitive places (dead giveaway that she didn't want to me return; felt purposeful), she was watching a Korean drama very loudly when I walked in and kept it on while I changed and then turned it back on immediately when she was done with the massage, she put a dirty towel on my hair and used it to massage my head? The last half of the massage was just her massaging (AKA literally scrubbing) me through a scratchy towel, etc. Again, nice lady and I mean no harm, but don't go here. I don't even think SHE wants you to come here. There's clearly some under the table stuff going on that she's more interested in profiting off of.

I know of Sophie's. She's a few doors down from my acupuncturist. I haven't seen her yet but I plan…read moreon it soon. I just want to mention, after seeing the negative review from 2014, note that this is Chinese massage, which can be much more vigorous than most westerners are used to. Also, a scraping tool is common in deeper massage work. The number one rule though is, if the treatment is hurting, then speak up! Ask the practioner to ease up on the pressure. Otherwise they won't know.

I'm spoiled I come from New York and the Price Point for a Foot Massage is way better…read more Nevertheless, these guys are located inside the Famous Mall of America and I suspect they have to pay an expensive rent. Anyways - in the end I got a great foot massage that truly relaxed me. Overall chill vibe, nobody acting psycho. Foot massage tables were comfortable.

Went here with a couple families, didn't felt like the time I requested was given. Like example I…read morerequested for a 50 minute massage but didn't get the full minute. I agree with the rough massages too. It seems like they want a massager spine instead of anything else. Currently filling pain on the spine the following day. Seem very ungrateful with 20% tip wanted to be tipped either 50% of service or more. Never going to this massage parlor again the one at Maplewood Mall is more accepting and listens to their clients.

Started with a great table shower, then the massage was truly a 5 star,I love this placeread more

Worse massage ever! Very unprofessional and a waste of time. I went there because I was in pain…read more While there she kept leaving the room to deal with other issues, she played around on her phone while trying to give me a one handed massage. Left the door open multiple times with a clear view in from the lobby with my butt out. Then had the nerve to call me cheap when I tipped her while just trying to get out of there. She also tried to cheat me out of 15 mins on top of stepping out.

I love the massage and its perfect really really really recommend . I love coming to the massagesread more

Prices were not given up front and I ended up "having" to get the treatment that happened to be…read morealmost $600. I am a fool for taking all the money I had to spend on myself. My sciatic nerve has been killing me. Immediately she "assessed" and of course decided that I needed the treatment I got and of course, she wouldn't know the price until it was done. Seriously, losing the money has really set us back. I think about it all the time and kick myself for trying to get relief (and didn't get any).

Rude phone staff. I called asking about booking availability and was directed to the website where…read moreI was told to click a non-existent "book now" button. Eventually we figured out it was the "Buy Now" button on a specific promo that was somehow tied to the calendar. I gave feedback that this was confusing and was gruffly & aggressively "thanked" for my "criticism." Yikes. Not interested in trying to relax in a place like this.

Very unprofessional!! And the massage wasn't even that good, felt the same as I did when I got…read morethere.

Got THE BEST full body massage from Tony. I've been super stiff in my shoulders, back and neck and…read moreTony was able to get out all the kinks! I also did the 15 min bamboo stick guasha add on to help with circulation. I left Waconia Spa feeling like a new person. Highly recommend this place!