I made two appointments a month ago for a Montage 55 minute massage with JJ and a Signature 45…read moreminute HydroFacial with Ja'Nice. This was my 10+ massage and 2nd HydroFacial from the Spalon Montage in Chanhassen. I found JJ when I was pregnant and saw her for Prenatal massages every other week in my 3rd trimester up until I gave birth. I continued to see her postpartum and will only book with her from here on out! She's the highest priced masseuse and for a good reason. My 2nd HydroFacial with Ja'Nice was much more thorough than my first. I felt Ja'Nice really took the time to unclog the most congested areas of my face and I left feeling clean and hydrated! I look forward to booking with both of them again. The Spa has a nice quiet waiting area with a roaring fireplace to keep you calm and cozy. The women's locker room is always clean and I appreciate the complimentary water, tea, and coffee. I enjoy arriving early for my appointments so I can curl up on the couch and read my current book to get Zen. Parking is limited as it is shared with the other tenants in the building, but I haven't had an issue finding a spot. Can't wait to schedule my next treatment!

My experience was horrible for the second time. My last appointment began 15 minutes late and my my…read morerecent appointment had not started 20 minutes after my scheduled time and no one had come to explain or acknowledge the stylist was running behind. When I went to the front desk the woman was completely unapologetic and offered no reason for the delay. If I had been 20 minutes late to the appointment as the customer, I would have been charged for the service regardless but they didn't even offer me an explanation, just agreed to let me cancel the appointment. Their attitudes were so careless, I'll never go back.

Please save your time and money--do not come here. I specifically requested an experienced stylist…read morefor my appointment, but unfortunately, this turned out to be the worst salon experience I've ever had. I'm genuinely disappointed and cannot recommend this place to anyone. For reference, I requested a haircut and hair toner. I payed around $165. It was a ripoff. I blow dry my hair way better at home and the hair toner is nowhere to be seen in my hair. It looks like they didn't put anything on my hair. Hair cut was OK. The overall vibe from the stylist was very off, kind of crabby and I witnessed how she belittled younger stylist. I was so uncomfortable the entire time.

Updated Salon and Spa with some walk-ins available. Upbeat and skilled stylists, relaxing and…read moreattentive skin and massage therapists, and nail services too!

Seeing JOAN for my hair is pure joy. I absolutely never write online reviews and yet I'm writing…read morethis one because that's how much I believe in Joan and feel grateful she's in my life. Joan will tend to your hair with precision and care...she'll tend to your soul with humor and kindness. What a queen.

I recently had an event and needed someone to do my makeup. Due to shoulder surgery, I couldn't do…read moremy own and Sanctuary set me up for an appointment with Joan Cazaubon-Meitrodt. She was AMAZING! When I left the salon, my makeup was flawless. When I returned home from the event, about 8 hours later, my makeup looked as good as when I left the salon. Joan is a TRUE master makeup artist and I highly recommend her!

Definitely a good vibe to be in. The service was great and people were polite. I definitely will…read morecome back for more service with their discount offer at this moment.

I received a gift card for this venue, and I must say, if you appreciate luxury and pampering, this…read moreis the place for you. As soon as we entered, we were greeted warmly and offered a delightful scented hand towel. A staff member gave us a brief tour and guided us to our personalized lockers, which had our names on them--such a charming touch. Inside the lockers were our slippers and robes--sizes taken at the time of booking--and a piece of chocolate, which was a lovely surprise! Next, we moved to the waiting area to fill out our forms, which was softly lit and featured a fireplace, along with a snack bar and refreshments. While we waited, a staff member brought us heated pads for our necks and shoulders that carried a refreshing scent. He also checked to see if we needed anything like tea or sparkling water, which felt wonderful. Finally, we went in for our massages; we both opted for the deep tissue therapy. My massage therapist, Ashley, was fantastic--very friendly and attentive. She asked questions about my problem areas and got right to work. I can confidently say it was the best massage I've ever had, and I highly recommend it. I've already arranged to return for my birthday; everything was exceptional--10

I went in for a massage and facial, and the clinicians providing the services did an excellent job…read more They were very welcoming and kind. The only issue I encountered was at checkout, where the staff member behind the desk attempted to communicate with me. Her manner was off-putting and negatively affected my overall experience. Whether you go with your spouse or alone, I recommend paying attention to how you're treated and speaking up if someone is disrespectful. I wish I had.

For over 50 years, I have only used Aveda salons. A few years ago, my very ill daughter and I moved…read morehere from Virginia for medical care. On September 10, 2021, Sanctuary was the first salon I used in the Twin Cities. I handed the stylist (Deanne) my Aveda formula that I had used for years in Virginia for my color touchups. She followed it and I left happy--with a head full of gold tones. July 21, 2022, I came back for another touchup; this time the stylist was Lindsey. I again asked her to use my Virginia formula and gave it to her. She agreed, but then changed the color (without my OK). My hair came out very dark brown. She refused to redo it with the gold color. The manager refunded my $200 after a two weeks, and I vowed to myself that I'd never come back! Then recently, I heard that the Sanctuary stylist, Deanne, was a master at spiral perms. I broke my hard rule about never returning to Sanctuary and tried to schedule with Deanne for July 30, 2025. The receptionist refused to accept me for an appointment! She vaguely said, "Four years ago there was an issue of some sort." I persisted and she finally scheduled me. After my color, Deanne and I planned my perm timing, and I was excited to do it! September 23, 2025, I brought my daughter (and her caregiver) to Sanctuary with me so Deanne could give my daughter a condition/cut and give me a color touchup. When I paid the bill, I asked the cashier to please break down the various charges, because my daughter had to pay me back for her services. The cashier said her machine couldn't do that, so I asked her if she would please write down the separate charges. It took her a while to look up the price of each service, then I had my list and we all left. But then when I called to schedule my perm, the manager answered the phone and berated me for being rude to the cashier during my last visit. (! ? !) I was stunned and quite hurt at such accusations! I told her she had to have the wrong person; that certainly never happened, nor would I do such a thing! She hesitated and then said she "would recheck her video" of the front desk that day and call me back." It didn't take her long to respond and she was very discourteous to me and used a derisive voice. That manager told me she "was positive the video showed me being rude to the cashier and I could never come back to Sanctuary!" I cried after I hung up, and I stayed morose for several days. It finally dawned on me what must have happened! That video could not have sound, or she would have heard what I said. It had to be because my checkout took longer than normal, that the manager assumed I was being impolite. (It took longer because the cashier was looking up the various charges and writing them down for me.) Now, even though Sanctuary may have the BEST spiral perm stylist, NEVER EVER (EVER!) shall I return there! How can they keep their Aveda reputation (or even stay in business) when their manager seeks out ways to run off good customers........ PS. I am also sending this review to Aveda HQ.

I have to agree with other numerous unsatisfactory customer service reviews of Sanctuary Salon in…read moreEden Prairie, MN. I am taking the time to write a review of my second bad experience I had at this salon. What was good in experience with a relaxing massage turned into a terrible customer experience with the front desk person, Kiajarra at the Sanctuary Spa, Prairie Center Drive location. Upon checkout she already had a terrible attitude, then informed me it was full price of $150+ for my massage, even though in the month of November 2025, the salon is running a promotion for 90 min for $90 with a particular masseuse. She grudgingly (with a chip on her shoulder) rectified the price after I questioned her math and the salon's promotion. This salon has also had previous bad management, with employees and customers alike, complaining and quitting. I regretfully gave your salon a second chance to be proven right about your bad business practices. People go to the salon for treatments and to relax but having employees like this at the front desk is a turn off for customers and need I even say, it's just bad for business. That kind of mistreatment will drive customers away. Customer service takes a special skillset. It's an end-to-end experience and one that ultimately determines if a customer will return.

This happened in Eagan station on Saturday 28,2026. I am really disappointed at front desk…read moremanagement. I have been going for almost 7-8 years. Never happened like this before Extremely unprofessional experience. I arrived on time for my appointment and was left waiting for over 30 minutes with no communication. When I asked, I was told I could reschedule--as if my time didn't matter. The reason given was that a previous bridal appointment ran late. That is not the customer's responsibility. If schedules run behind, communicate and manage it properly. I had planned my day around this appointment, and this level of disregard is unacceptable. This reflects poor management and lack of respect for customers' time. Big salon chains may not care about individual experiences, but this should not be normalized.

My daughter was scheduled for haircut and style on the day of prom. The stylist told her she did…read morenot have time to curl her hair. What a complete waste of time and money! Management is a total joke, and resolved nothing. The only thing they could say was your daughter seemed happy when she left. HELLO it is a 17 year old girl what was she suppose to do, your stylist just told her she didn't have time for her on prom day. This place is an absolute disaster good riddance!!

They always do an amazing job. So friendly and professional. Recommend for deep tissue!read more

Would not recommend- this was cupping. They are not licensed masseuses either. Extremely…read moredisappointing