All has gone well since day one. Hal Castle has been a helpful and supportive agent working hard to get me into the house I loved. With a few growing pains like plumbing not working Hal showed me how use and request service through their online portal and a 10' hole in the ground and a day later all was resolved. It's been a pleasure working with Hal and Best Property Mang. Thank you for everything Jamie read more

My advice is, Do not rent any property that is managed by this company!! The absolute worst experience and I rent in the desert every single year. They did not do a move- in walk-through. They did not take pictures before I moved in. They tried to charge me for two days rent when the property wasn't ready. When I moved out two of them showed up to do the pre-inspection. The property is only 400 ft.². There was no need for that. It was clearly an intimidation attempt. They checked inside the cabinets where my personal lingerie was kept in addition, checking things like the garbage disposal. Of course they had no idea if it worked or not when I moved in because like I said there was no move-in. When I moved out, they came and took all these pictures. But they had no previous pictures to compare it to. I had asked writing several times for move-in pictures. And I was informed that the Broker didn't want to give them to me. That's not really an option that's an obligation. Dave asked me what I needed the pictures for. Which was a complete idiotic question. Obviously I needed the pictures to compare what you want the unit to look like when I leave. Was never given any pictures. And never did they own up to the fact that there were no pictures. I have a good relationship with all of my previous landlords, including the homeowner of this particular property. They also, put in the lease, a $250 nonrefundable cleaning fee. Which is illegal. You can only charge what it actually cost and then you must show receipts. I made them take that out of the lease. This is the most unprofessional uneducated company I have ever worked with. I asked for the Broker phone number and left him three messages and was never returned a single phone call. An absolute nightmare of a company for a renter. I was also informed by the landlord that they were having a difficult time receiving their rent that I had paid early. My advice is stay far far away. Just read the response from the Broker. Which I'm not able to respond to. They're absolutely was not a walk-through with the move-in. I requested pictures several times and was told that you didn't want to provide them. I knew that you didn't have them because when I moved in the apartment wasn't clean and I had to wait six hours in my car for it to be ready at which point there was nobody there to do a move-in or take pictures. If pictures would've been taken prior to that that was not move-in pictures. As they were still food in the refrigerator and the place was filthy. You didn't do me any favors. The place was left spotless therefore there was nothing to charge me for is a cleaning fee goes. That was legally what you were obligated to do was to return my cleaning deposit. As it was completely clean. The owner was there to verify that. I stand by my original post. This is a horrible, horrible management company. And I reached out to you three times and you never responded once to me. At no time did anyone bend over backwards to do me any favors whatsoever. Let's get it straight. read more

We rented the month of June with Hal. Our ac broke down, and Hal was there personally within two hours and had the technician fix it, on a Saturday afternoon!!! Hal called twice to make sure everything was to our satisfaction. My deposit refund was mailed within a week of our departure. read more

I am an absentee landlord with a seasonal rental condo in Palm Springs. I hired Hal over a year ago and he has been an outstanding property manager. We work well together. He has wide contacts to make repairs. He presents all the bills. I am paid promptly. I highly recommend Hal Castle. Never had an issue with the tenants. He's on top of it all. read more

Best Property Management has been very good to work with. The instructions are clear and payment of invoices is timely.

We dealt with Hal and he was excellent to deal with. As Canadians we had some challenges paying our rent due to Canada Post. Hal was extremely patient and understood our situation. We needed a cupboard fixed in our condo and it was fixed the same day I reported it to Hal..he goes out of his way to be helpful so I highly recommend using his services. We are here for two months and so far we are extremely pleased with the Hal Castle and his team. read more

Hal Castle is my New management team, and I have to say his timeliness and professionalism has been so welcoming. There was a mild issue, that he rectified immediately, out of business working hours, and did so in a timely matter. Grateful to know that I am renting from a Team of people who are concerned about quality care of great service, :) read more

Told they could rent for one price.. rented for $200 lower. Tenant broke lease but found out first by an agent calling me up and asking about rental listing for my unit in Apartments.com. Management company called later that day to inform me of tenant breaking lease but they could rent it easily for $2280 but was already listed in Apartments.com for $2080 ...again $200 diff. During rental I was nickeled and dime to death every month. In 9 years I had only 3 occasions when tenant requested a repair. With Best I had something every month from reset a GFL (push the button in) to resetting a brand new garage door because tenant was probably hitting electric eye when emptying the garbage. If your a tenant you would rate them at 10 as I owner I rated them at 1 read more

I got fairly lucky finding Hal and his team. I remember looking for property management companies for long term rentals. My call landed me with Hal and he gave me some good info on which areas I was looking at based off of his experiences. From there I was able to narrow down my choices and eventually close on one. Hal and Dave were more than willing to answer my questions/give sound advice during the real estate purchase process. When I was finally ready to rent, they were able to place a qualified tenant reasonably after the holidays. So far they do live up to their name "best" lol read more

. I scheduled a tour to see a house we wanted to rent. My wife and I arrived at the place early but the agent "Hal" claimed he wasn't ready. We waited for 40 minutes before we were shown the property. Up until this point, This agent had been perfectly professional and polite, however, the second he saw my wife - an Asian American Harvard educated doctor- his demeanor changed. His attitude was unprofessional and borderline racist. We left disappointed and confused but because our home is being built a block away, we wanted to rent this one to be closer to the construction site, so we applied. I know for a fact the application was never processed, our credit (excellent plus each of us make a 6 figure income) was never ran and when my wife called to follow up - two weeks later- this man goes "what do you want"? My wife was left speechless. She bounced back from the shock and asked about the status of the application. The agent name Hal was then said the property had been rented, which was a lie because it is still up for rent on their website and on every other rental app out there. read more

Hal Castle has been my property manager for the last 6 years he dose a fantastic Job and its always just a phone call away.

Probably the worst property management company in all of Palm Springs. Do not rent from this guy Hal. Worst experience

Yes, excellence at its best for sure! Hal has been wonderful to deal with and always very easy to contact. We really have appreciated his service and very personable manner. read more

I have worked with Hal Castle at Best Property Management to rent out my condo unit in South Palm Springs and it has been a pleasure. Hal is very knowledgeable about all aspects of property management from structural engineering to city and/or HOA requirements for minimum stays, etc. This is very important in Palm Springs. He is always very responsive to any inquiry posed to him and the home office at Best is a pleasure to deal with also. Hal has an impressive team of specialists lined up to manage your property perfectly - home cleaners, gardeners, handymen to name just a few. One can sleep much better at night knowing their property is so well managed. I would highly recommend Hal to anyone looking to rent out their unit and trust that it is in good hands. read more

I rented a condo through Hal and he has been responsive from the beginning. I've only been there 3 months and I've had a couple of maintenance issues. Each time I place a maintenance request I receive an immediate response. On Labor Day my A/C stopped working. I placed the request at approximately 8am and it was fixed by 11am. I was very grateful. read more

I inquired about properties for rent from Hal Castle. Unfortunately, he refused to return phone calls and emails. In addition, he asks for pay stubs. However, the California Landlord and Tenant Act states that a landlord may ask for the amount of income, but not the source of the income. I do meet Hal's income requirements of three times the monthly rent. Therefore under California law, Hal has no legal standing to ask for pay stubs. I tried moving to Palm Springs from another city. Therefore, I did not have pay stubs. I can tell you that Hal is not the only property manager in Palm Springs who asks for pay stubs. It is also quite common for property managers to refuse to return phone calls and emails. Stay on the coast, or go to Scottsdale if you want the desert. read more

With Hal Castle at the helm of this great company in the Palm Springs area, I feel extremely comfortable that he can take care of all the needs of the tenant or the Landlord in a timely manner.. Would recommend to any one who is looking for a new property management company. Hal Castle has been instrumental in keeping my property rented and in great condition. Hal is very professional in all that he does. Hope he stays for a very long time. read more

I was incredibly happy with the service I got from Hal. Called back right away and helped me with regards to my needs. Caryn read more

this is a great professional company that can take care of all the needs of the tenant or the Landlord is a timely manner.. Would recommend to any one who is looking for a new property management company. Hal Castle has been instrumental in keeping my property rented and in great condition... read more

Hal Castle and Best Property Management have been polite, professional, accommodating and always available for repairs etc. I am so thankful I was referred to them. It gives me so much security knowing they are available for any repairs and Hal Castle is such a pleasant, polite gentleman. read more

Hal is quick to respond to requests and very willing to assist in locating and securing rental property. Thanks Hal

We have been tenants with Best Property Management for six months now. Our agent is Hal Castle in the Palm Springs area. Hal found us our home, professionally and promptly. In the time we have been on board with Best Properties, Hal has personally taken care of all things we have needed, without any delay. I would highly recommend using Best Property Management and Hal Castle when you are looking to rent or lease a home. read more

Hal was instrumental in getting us a lovely 3 bedroom/2 bath condo in a quiet spot in Palm Springs. We were happy with his service and expertise in the area. We couldn't be happier. Lovely and friendly neighbors. Clean grounds with fantastic gardeners. This has been a great experience. Thanks Hal for your prompt attention to our needs and expertise in renting a condo in Palm Springs. Highly recommended. read more

I do not think the incompetence of this company will ever end. It is now the 11th of August and I still have not received my check from Best Management Co. They said the tenant came in and dropped it off after the 5th.I asked them if a late notice was issued and they fumbled and said no . The agent sent the letter to the main office and after 3 days enrolled it hasn't been received. I wish I had employed a more reputable firm. They are managers and I am paying them to manage the unit. That means professional Management, creating a paper trail of when a check is late and noting it in the books when a check is received. I asked them when they received the rent check and they told me they didn't know. So here I am with no rent payment and the Management company can't tell me when they received it or where it is. The next thing owner will start calling me harassing me about his Management fee I bet!!!!!! read more

I'm very impressed that they call me back to followup on their first initial call and offer, however the rate is a bit higher than the other company, still is a very good service. read more

BPM is the best. Hal is always easy to reach and is very responsive to any issues. The BPM portal is easy and convenient to pay rent or request maintenance. I have been renting from them for over three years and couldn't be more pleased. read more

Great service from our property manager Hal Castle. He is so professional and truly cares about his clients best interest.

Hal Castle with Best Property Management helped me snag the house I really wanted when I was moving to Palm Springs. Relocating can be stressful and Hal made it very easy when I was moving in. Quick to respond. Anything that needed attending to or fixed was addressed immediately and taken care of quickly-- once even on the same day. Hal gets my highest recommendation. read more