It's a Best Western. You get what you pay for. My room reeked of cigarette smoke and the bathroom was very dated, but for me, the most important thing is that I have a clean bed to sleep in. No signs of bugs, no cigarette burns or blood stains... so it's okay by me. Haven't tried the breakfast so I'll edit my review to reflect my opinion on it, but most hotel breakfasts are about the same. Overall, it's about what you'd expect from a cheap chain hotel. read more

Best Western - Airport - Hotel room - Hotels Near Me - Tulsa, Oklahoma

I have never experienced such a disappointing stay at a Best Western. The room was so dirty that I felt uncomfortable and had to leave within minutes of checking in. There was oil on the nightstand, stains on the walls, duct tape on the furniture, and surfaces sticky with unknown substances--I couldn't even set my belongings down. When I went back to the front desk to request another room, they told me none were available. I then stepped out briefly to look at other hotel options before returning with photos I had taken of the room to show how unacceptable it was. I explained that I wanted to check out and receive a refund since I did not feel comfortable staying there. The staff refused and claimed I had been in the room for 20 minutes, which was not true. I did not spend the night here, and I strongly advise against booking this hotel. The cleanliness, professionalism, and customer service were all severely lacking. read more

Best Western - Airport - unknown oil like substance with dust/hair on the nightstand - Hotels Near Me - Tulsa, Oklahoma

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1. The room was smelling 'something' 2. The fan in the shower-room was removed, and the switch was rusted and stuck. 3. The bathroom light didn't work. 4. The AC fan kept making a weird loud noise ALL THE TIME. When I mentioned to the front staff, the response was: "well, some rooms need work" and then a SARCASTIC Quip- "well, your room is free though" as I had booked against points earned. HORRIBLE is not the word! read more

Room was smelled of smoke and questionable people lingering outside. We checked out the room before paying because of all the bad reviews and decided to go somewhere else. I would not stay there. read more

After purchasing my room online I showed up and was refused a room because of the type of vehicle I drive. Well I'm sorry, if I had a $100,000 car I sure as hell would not be staying at their trash establishment. And they told me I had to get a refund through the booking agency when it's them I have to get the refund through. So they practically robbed me read more

Made reservations told them we have2 small dogs both about 10 lbs. Went to check in said only 1 dog per room wanted us to rent 2 rooms and 150.00 per dog. Best Western is really getting worse I'm a top tier member but not sure if I will continue to stay at best western properties after this. read more

Better manager with better customers service don't judge a person because of their color we had reserved 2day stay there the cost about 4hudred dollars which wasn't a problem checking in the manager on shift was so rude to our family plus there were other costumes there going in breakfast lodge she ask them were are youl going the breakfast lodge close we don't have no coffees was so rude to them I don't know the other black people that was trying to get coffee then she started on my family again she claimed the don't have a room really no other cars in parking lot so I'm not given youl a room only because family members ask for number to report her she told us to leave but they took our money the place suck to all black please do not go there read more

I don't even know where to start with this review!! I'm having to write this review all over because the google review I left for this hotel was deleted by I'm assuming the manager that called me a liar Danny. I had booked my reservation for a week as I'm in town for work, I checked in on Tuesday and checked out after only 2 nights stay, but was charged for 3 nights cause I checked out after 11pm Friday. So let's start the very first day the rooms are nothing like the pictures show, they got those pictures from other best western websites, I know cause I moved to another Best Western and the pictures they have our exactly like our rooms now, they have no signs displayed to tell you what time the gym is opened/closed or anything else, they don't wear name tags cause they don't want you to call them out by name, We went to the gym the first night after 11pm didn't know they were closed again due to nothing displaying they closed at a certain time, then a worker fat African American man came and was very rude, kicked us out and was very ugly and rude about it. I'm working nights here first night one of my daughters called she is very itchy, ask why we didn't know what it was at first, but she had the swollen little red marks like she was being bitten we just couldn't figure out by what, 2nd night it got worse, and then another one of my daughters started itching and getting the same marks, my baby had something on her forehead we look we noticed it was a flea, so this whole time my children were eaten up by fleas, because they gave us a flea infested room #102. I got off work Friday morning at 6am went straight to the front as soon as I got there, talked to the fat white man with long hair they had and I don't care attitude, acted like he was doing something on the computer and then told me he didn't know how to give refunds so he couldn't check me out cause he just didn't know how to do refunds, he said I needed to come back after 8 I asked who I need to speak with at that time he stated he didn't know anyone's name. How do you work with people and don't know their name? I took my kids we got out of the room, and came back to check out, at the time it was a fat white lady, I explained everything to her as well as showed the pictures I had, she had the same I don't care attitude, just took a glance at the pictures and said I will have the bug person take a look. The pictures I am uploading you can see the fleas on every picture it is the black dot, except for on my baby it is just red where the flea was cause I hurried up and took it off, the email are what Danny had to say when he was calling me a liar, I have a picture of my reservation to prove I didn't stay the week he is the liar, also they charged my card a different amount then my reservation says. Also the WiFi sucks it is not high speed at all, the workout room is horrible 3 crappy machines that are about to break down. read more

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I had 2 experiences with Best Western. 1. We stayed 3 nights in December 2024- through booking.com. We were charged $50 deposit upon arrival (which was not disclosed when booking online). Upon leaving, we were told that it would be returned within 48hrs. After 30 days and 4 phone calls it was finally returned. 2. I booked a 2 day stay on July 4th (about 2am). Again through booking.com, which had free cancellation. Later that morning, we decided we didn't need the room and tried to cancel. According to the email, it stipulated that cancellation was free BEFORE JULY 3RD @ 1159PM. How can I get free cancellation before I even make the reservation??? I contacted booking.com and explained the situation. They told me they sent an email to the hotel but could not guarantee anything and of course being a holiday weekend, did not expect a response until Monday. My original cost was $190 for 3 nights. THEY STILL CHARGED ME $120 even after booking.com contacted them. I will look elsewhere for a hotel. I feel like I was robbed with no recourse :( read more

I was in the handicap a assessable room on Dec 8th -11th 2023. The shower had a used bar of soap on the shower chair. The dust ruffle had a tear in it. I didn't see it and my foot got caught in it. I fell and hit my head on the bathroom door. I told the clerk when I check out. She was rude and didn't care. read more

Best Western - Airport - Hotels Near Me - Tulsa, Oklahoma

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WARNING *hostile manager(??) & desk clerk The girl @ the front desk was very rude @ our first contact over the phone & more so in person. I paid for my son to stay there for a few days & needed to book the room for another week. Out of nowhere this irrational, psychotic, threatening, aggressive, maniac man started yelling @ me, waving his arms & pointing his finger like I was below him. My son & I were told we were to leave the property right then or he would call the police. He was going to slam my credit card & refused to let my son have his belongings. Why?! Because he would NOT let me explain that my son had received his ESA that morning & I was wanting to book an additional week & to pay the ridiculous $100 non refundable deposit AND the $25 additional charge per day for my son's ESA. I also had my ESA with me, a 14yr old, 6lb Chihuahua that never came off of the parking lot & that my ESA would be leaving with me. He called my son & me liars. He then proceeded to follow us everywhere videoing & taking pictures of us, even after I asked him to quit. It was OUTRAGEOUS behavior. I wish I had said, "I don't know what country you came from, but in THIS country, men don't speak to women that way!" I was not refunded my $50 deposit & not refunded for the nights I had previously paid for. If you go to that location's review page, he is rude there also & went so far as to block me from leaving my review when I tried. If you book there you're taking your own safety @ risk. The neighborhood is really scary too. Spend the little bit of extra money & stay somewhere else. read more

The worst Best Western I have ever seen. Rooms smell. Front desk person needs attitude adjustment. Sketchy area.

I called 8 hrs before my arrival. (Driving across the US) i asked if they allowed pets. The answer was yes. I got there at 10pm and my reservation was cancelled as they only allow ONE pet. They should say that. So i was left with no alternative but to sleep in my car and then drive another 16hrs. Thanks BW. You suck. read more

This is the most unsanitary place, that I have ever been in my 45 years of life! I wish I could show the pictures, I don't understand why the health department.. hasn't shut the place down! I was afraid to touch Anything, they gave me a second room & it was filthy to. There was dirt all over the door & walls, the mattress was stained with either blood or feces. One chair ripped & the ones stained. The lamp shades are damaged & drawn on. With the all the filthy, they have the temerity!.. to charge a $100 deposit??? I'm at a loss for word. read more

lol this is only my second review on Yelp! And my first negative one. Wish I would have read these reviews before staying, and I'm sure they do too. Coming into the room, we didn't see any bugs, but there was toilet paper floating in the toilet. The door to the room would not latch unless we slammed it. I'm sure this was annoying to the other guests but at least we weren't extremely late or early in our arrival / departure. The room needed to be updated. The heater was by the window - which is typical but the fan cycled on and off all night - and the constant function was broken so it prevented us from getting good sleep. Since retirement we have only been staying at Best Westerns when we travel. We travel with the dogs and need pet friendly hotels. In the past couple years, we have learned to call ahead to make sure there are pet friendly rooms available and to double check the hotel's pet policy. My husband was treated rudely from the start by the front desk and informed the hotel did not allow multiple dogs. She would allow us to stay and rudely reminded my husband to pick up after the dogs. When he told me this, I indicated that must be a mistake - as you can see from the photos from the website and the best western app, the posted hotel policy allows for multiple dogs. I went back to the front desk to show the pet policy to the desk but she was just angry. It ended with the desk asking us to leave and telling us we were no longer welcome in the hotel. I don't think our room was necessarily a "pet friendly" room. It was just normal room with carpet - usually we get some kind of laminate and there has even been a dog bed. The breakfast was a pretty standard complimentary breakfast and the man who tended to it was very pleasant. The most positive thing I can say about this hotel is the manager stands behind his employees. read more

Best Western - Airport - App Pet Policy - Hotels Near Me - Tulsa, Oklahoma

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Dated, dirty and not cleaned very well. Bugs and flies in the room. Staff was nice and check in and out was easy. 100deg. But pool was covered. read more

Best Western - Airport - Chair hit the wall before I got there and drywall was on the carpet... poor cleaning - Hotels Near Me - Tulsa, Oklahoma

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The Best western in Tulsa Airport area has bed bugs and I just want everyone to be aware. I was laying on my bed and kept feeing like I was getting pricked. I saw this video on TikTok that said when you stay at a hotel you can take the iron and iron the corner of your mattress and it will bring the bed bugs to the surface. So I took out the iron and sure enough black little speckles started appearing on the sheets. The heat drew them up and killed them. I also have buddy of mine that has his own business getting rid of bed bugs professionally and he advised me that this method will bring them to the surface and then kill them. Anyways, I told best Western about the infestation and she stated that the supervisor would contact me. He never did. So I called Priceline And Priceline then called them and told me the l lady that works there wouldn't give her name but the supervisor told her to relay the message to Priceline that he checked the room and that there were no bugs. Which is incorrect and they are in denial. That's a shame which is why I am posting this in the first place. The lady employee didn't apologize nor did she care if they have bugs. I offered to show her the photos and she didn't even say anything besides that her supervisor would come in sometime later in the day and check the rooms and then contact me but like I said he never did. These sheets were completely white prior to adding the irons heat to the mattress. Then all these beg bugs started popping up and dying. This feeling was so disgusting and I had bites all over my arms and being there for the time I was . -- at Best Western - Airport. read more

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Do not book here! No stars! BED BUGS and terrible service! The rooms are in terrible condition! My fiancé and I brought home bed bugs thanks to this hotel after staying for 6 nights. We couldn't stay anywhere else since every hotel was booked for the week. The bed bugs came all the way home with us after flying home. We both are now having to deal with this and get an exterminator out. We are both getting bitten everywhere! And! The employee at the front desk name is Kevin who works here is terribly rude and wouldn't let us in the lobby when we arrived for a late check in. (Mind you we called ahead of time to give notice that we were arriving late) We asked for extra towels and they said that we have to go all the way to the front desk and get them a ourselves. read more

Best Western - Airport - Bed bug bites - Hotels Near Me - Tulsa, Oklahoma

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The hotel itself...cleanliness, price, breakfast, swimming pool, etc is better than good for what you pay. What absolutely RUINS this place is a particular hotel staff that works the evenings during the week. She obviously has some mental health issues and should not be left in charge. She alone has made me decide to never stay here again. There are motels right next to this one that is also clean-but-sketchy but American Owned. Please consider spending your money with them if you're just needing a nap and a shower. The owner of BW knows the girl I referenced is hostile and very abrasive for no reason and he doesn't care. I have never dealt with him but he seems money driven and UNconcerned with appy customers- the very people who pay his bills. read more

Be prepared to loose your deposit they will tell you you will receive it in a couple of days but never does I really believe that there is some dishonest people playing with the books and putting your deposit in there pockets read more

First of all when we got to the room and went to use restroom there was no toliet paper ,sent my son to go and hrt 2 rolls of paper and the front desk lady was tude one wanyed to hibe us one roll and then the owner was rude and came to my room and wanted to do a walk thru and we literally just checked on , i found garbage in the refrigerator and in the draws was tradh also found a needle laying besides the note stand , the rooms smelled like pee which was disgusting , i will definitely never come nack there , becsuse the front desk lady and owner are very rude and hateful. DEFINITELY NOT A HOOD PLACE TO STAY AND LOTS OF HOMELESS PEOPLE HANGING AROUND KINDA MADE ME NERVOUS, PEOPLE OUT IN THE PARKING LOT DOUNG DRUGS RITE IN THE OPEN. HORRIBLE PLACE TO STAY. read more

WORSE HOTEL OF ALL TIME. Horrible service, horrible and dirty room. Lights would not work, smelt bad. Bugs everywhere, and the front desk would not fix anything for me. Towels are so yellow for over use, and extremely dirty. Do not waste your time here, worse hotel I have ever been to. read more

THIS PLACE IS DISGUSTING. It was late. We were tired and seemingly had no other options for a quick stay. My maps app said it was the only hotel off the highway and with a little searching it was the only one with occupancy. That's why I walked into the lobby around 3 a.m. for a room. The lobby was clean and showed promise. The lady working was kind and said the room was $100 with a $50 deposit that will be returned. I have never heard of a deposit (not a credit card hold), but ok, I was tired and my family was sleeping in the van, which equaled cranky city the next day. As I walked into the room, two queen beds called in a quant old time room. It reminded me of an 1980s movie and brought back memory as a kid. So, on first glimpse, I was rather happy. Plus, sleep. But first, face wash, get ready routine and charge everything. When I walked into the vanity area, I saw dirty towels on the floor and make up. Actual make up. Like the last tenant left behind their stuff. Gross, but not enough for me to pack up the family and leave. Needed that sleep. Looked for plug ins to charge something and I heard a scratching in the wall, a sound I've only heard by rodents. Were there rats in the walls? Mice? Whatever was making the scratching, crawling sound was a real a real blow to my dreams of sleep. Meanwhile, a child found the only available plug ins--behind the lamp. He pulled out the small dresser to plug in his switch. Kids have far less concern over the gross things in life. After all, they could probably live on stacked pizza boxes. So, he did not freak out when he saw the pile of hair and bugs near the plug in. It's as if this section of the room had not been touched in a good ten years. At this point, all I could think about was wall crawling creatures and bugs and somebody's below-the-belt region hairs. And when my phone charger actually broke in the process of plugging in, I gave up. We tried to get a refund, but our little encounter with gross room A was about 50 minutes, 20 past their policy for refunds. We left and slept at a rest stop in Missouri. read more

This place is a good dump outdated, Lacks good quality maintenance. Lacks good housekeeping. I will not stay here again, they also need invest in some good security! read more

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Worst Best Western in America?? Quite possibly. It is easily the worst I've stayed in. In fact, Best Western should reconsider it's affiliation with this property immediately. Drug dealers roam the property at night, cockroaches in our microwave, unsafe and unkempt property. Severely under-staffed. No security on duty, and the area is so bad they lock up the lobby at night. No one was even available to run an extra towel to our room. Night guy was slow, listless, didn't seem to give a shit at all. And in the morning, they run their breakfast like a prison. Had to sign a gd form just to take a tiny bit of food to a sick husband. WOW. read more

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one of the worst rooms i've ever been to. it's cheap, so i didn't expect anything crazy, but i was atleast expecting it to be clean. i'm supposed some sort of health department hasn't shut this place down. i was looking for a budget room to take my kids swimming in and stay for the week whilst our house was getting delivered to our property. as soon as we walked into our room it smelled strongly of mildew and marijuana there is "activity" all around the hotel, the pool is disgusting, and worst of all is staff. there is a woman with pink hair in her late 40s/50s who is absolutely belligerent. she is very rude. worst customer service i've ever experienced at a hotel. she couldn't even get through a sentence without being disrespectful. the rooms were clean, and the subway next to the hotel was nice. but as poor condition the hotel was, it was the cherry on top with that woman and her high attitude problem. even a hotel six would be better. read more

This was a last minute stay due to traveling and I am completely dissatisfied. There are flys in the room it seems like mouthballs and I also found a bug in the room not sure if it's a bed bug or not. I do not recommend this place for anyone read more

Best Western - Airport - Bug in best western - Hotels Near Me - Tulsa, Oklahoma

If you are looking for a non-smoking room, go somewhere else. Yes, they are advertised that way. However, people are smoking right outside of the rooms. And it gets blown in from the AC units. And it's just nasty and horrible. We switched rooms twice and have the same issue each time. And eventually canceled our reservation, got a full refund, and went to another Best Western Location. Reservation was under my husband's name not mine. Update: called and asked to speak with the owner as requested in their followup response and left a message. Waiting to hear back. Another update the owner called me and calling me A liar says that he went into the rooms and they did not smell of cigarette smoke. The owner also said that he was recording my conversation so he could call me out for being a liar, if I was a liar then why did my husband and I instantly receive headaches upon entering those rooms? And why were the rooms smelling so horrible of cigarette smoke. If you are going to advertise your hotel as non smoking then make sure there are designated smoking areas for your guests away from the non smoking rooms. The owner hung yp on me during our conversation. Ido not appreciate being called a liar when I know what happened The lady at the front desk even apologized for the rooms smelling that way and understood why we were saying what we were. clearly she knows they smell of cigarette smoke in rooms. Call me a liar all you want, I'm sorry you cannot face the facts. I will be in touch with corporate Final update I did call and speak with corporate customer service. They took down a report of my concerns, and they also had the same question if the rooms did not smell so horribly of cigarette smoke, then why was the front desk lady willing to help us find another Best Western location with non-smoking? And why did she advise us not to get a different room in the area at a different hotel? Because we would have the same problem Corporate did mention that this is a privately owned hotel. They were going to forward my complaint to the upper management of the hotel, and I hope no one else has to experience what we have. I do my best to give everyone the benefit of the doubt but when you call me a liar and even your staff supports mycomplaint, then there's definitely a concern hereAfter reading the response from the owner to my complaint. Inever raised my voice. Yes, I expressed my concern and myfrustration. He is the one that yelled at me and proceeded tacall me a liar multiple times. Do yourself a favor and avoid thisproperty at all cost. Also, if you notice any negative review thatthey have, they call every individual a nasty and rude personThey did move my room. But we again had the same issue.However, if you're going to advertise a room as non-smokingagain, make sure to have a designated smoking area for thosewho are smoking don't call me a liar and be 2 jerk and hang upon me during our conversation. I'm a relatively happy andpositive person until you call me a liar and make falseaccusations against me. By the way, I copied this from my Google review. This way I did not have to type it app multiple times it appears my Google review has disappeared. read more

DO NOT STAY HERE!!! Very disappointed. It reminds me why I rarely let my boss book my rooms for training. Starting off my first thing is the front desk staff. The guy working the desk this morning (9/26/2018) was very rude. I went down for the complimentary breakfast. I got a bagel (strangely small), a muffin (even smaller), a cup of coffee (one cup option and it's very small) and a small cup of OJ (average). I was walking out of the breakfast room to go sit on the patio because the weather was beautiful this morning, and he stopped me and told me that food wasn't allowed in the rooms.... HUH? I explained to him that I was walking outside to sit on their patio by the pool (which was closed). He told me no that wasn't an option. Now keep in mind, they have a Subway in the building and they have a front desk store that sells food and drink items. So I'm a bit confused on this "policy". Now lets get to the condition of the property. Needless to say the covers over the walkways is nasty. The paint is chipping and falling and water leaks through during the rain. The locking mechanism on the door (Rm 150) is all but broken. I usually had to run my card 3-4 times and yank down on the lever to get it to disengage. So at night I made sure both deadbolts were locked because I wasn't sure the latch had locked. Now this is very necessary because there were some very unsavory types walking around at night. Again I will never be back but I hope this will help you from making the mistake of making a reservation here. So now more about the room. As you can see from the pictures, the bathtub bottom is stained (excessively). A big part of this you will find out as you take a shower and realize that the tub was not set properly and therefore it is slow to drain which in turn traps dirt at the back of the shower. The shower head leaks and you end up with a small waterfall running off the bottom of it. The towels are small and are rough. On a positive note there is great water pressure and it was hot. The toilet just looks nasty. It is a very low, round toilet. The lid was loose and would slide around when you sat down on it. As you can see in the pics it was missing one of the bolt covers and you can see all the nasty piss around it because it's not been cleaned properly. As you look at the tile in the bathroom vanity area you will see the grout lines. You can see the difference in the colors of the grout which once again show how dirty it is and how it's not being cleaned properly. Looking at the ceiling you can see all the lines in the sheet rock, despite the super heavy "popcorn" texture which can usually hide even the worst of sheet rock work. You will also notice where all the leaks have been and the poor attempts at patching. The carpet looks like it's out of a 1970's house. There is a laundry room on site but I just can't imagine putting clothes in it based on the condition of every other area of the hotel. The TV worked fine despite the fact that their channel guide is outdated and the listed channels don't match the actual TV service. When I'm leaving I always pull my sheets and place them in a pile on the bed so that the housekeepers will have to replace them (Yes I've been in a room where I pulled down the bed sheets to find that it was obvious they hadn't been changed). As I pulled my sheets I found this nice stain on them (see pic). I also found that the mattress cover wasn't even zipped up on the bed (see pic). And last but not least considering that I'm on a business trip, the desk chair kept sinking as I sat and worked on my class work in the evening. SO did I ever call the front desk about these things. Yes I called about my door lock and was told that someone would be by later to look at it. Never seen him come buy unless he came buy while I was in class. Either way it was never fixed. All the other items I didn't feel would improve in another room at the same motel. So what can I say as a positive? Well the bed was actually very comfortable. There was great water pressure and hot water. I would skip this if you have the option. Side note: The Subway that is located in the hotel - I was walking over to it and the lady who was working there was holding the front door of it open so she could have a cigarette break. I then watched her walk back inside as I entered and she began loading bread into one of the ovens. She never washed her hands and she didn't put on the plastic gloves. I decided to pass and left. Just wrong.... read more

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Roaches, mold on air conditioner, room smelled like water damage. hairs all over bathroom, didn't sleep at all because wall were so thin I could hear everything. We had two rooms and both room keys were deactivated at 9am. I was locked out of my room when I got my bag from car. Cigarette burns in blanket. Toliet was broke had to lift up lid to flush read more

Part 1: terrible check in experience. Mary at front desk didn't greet me or say a word and just stuck her hand out. I finally asked, "yes?" And she said she needed my ID. Part 2: was given a smoking room when I requested non smoking. Was asked for $40 to change to non smoking. I didn't even know there were still smoking rooms in this country. When I complained about this, they told me I should have booked directly through best western! I was told I could cancel (with no mention of refund) I called Priceline who called hotel and they refused to refund me because I had not taken the rude lady's ambiguous cancellation offer. This is basically a bait and switch. No one expects a smoking room and then when you get there you have to pay for non-smoking! What is wrong with this place??? read more

I'll keep this short and sweet because A) I don't want to waste another moment of my life on the subject of this wretched hellhole, and B) I'm so tired that I'm beginning to feel delirious. I stopped here to get some rest after driving literally all night delivering expedited freight from Chicago to Tulsa. I wasn't expecting a lavish 5-star hotel experience, all I wanted was cold A/C and a decent bed to sleep in. They didn't really disappoint in these categories, but again, my expectations were quite low to begin with. I checked in at about 2pm and immediately showered and attempted to get some much needed sleep. Much to my surprise, I was awakened about an hour later by what sounded like construction equipment being used in the room next to mine. I would describe the sound as a loud sawing/vibration noise. Exercising extreme restraint and patience, I waited about 20 minutes for the noise to go away before I called the front desk. The woman who answered was very rude when I voiced my concerns and acted like she could not care less about the fact that I hadn't slept in over 24 hours. She told me that the manager would call me back at some point and then promptly hung up. When the manager finally called back, he came at me with a bunch of lame excuses about how "the contractors need to complete the work they're doing, and how the noises would be over by 6pm." I asked him why on earth they would put me in a room adjacent to another under construction, and pleaded with him to move me to another room away from the disturbance. He said that no matter what room he moved me to, the noise would remain until 6pm. That's complete crap because the way this motel is designed, there are several different buildings separated by a courtyard, so it was entirely possible to find another room. After explaining to him my sleep deprivation, I just cannot believe that he wouldn't do anything to remedy the situation. I wouldn't stay here again if it was the last hotel standing in Tulsa. read more

Would give it zero stars if I could.. was in town due to family emergency and I looked for the most decent priced room. On google the pictures are decieving.. got to my room and the room smelled horrible! I understood that business are trying their best during this COVID situation so I didn't want to give them a hard time. Right off the bat I saw all the AC units leaking all the way down all the walkways. First thing I thought was what a safety hazard. Walkways were slippery. They tried their best to put out containers to catch the water but some would get kicked around or misplaced I'm guessing. I put my stuff down and sat down to make a call. About 45 mins later I got to wipe everything down ( touch points) for sanitizing and make my way to the restroom and it was DISGUSTING! There were pubic hairs all over the tub and toilet and what looked and smelled like urine on the floors. Bathroom Floor was sticky! Went to look at the condition of the sheets to see if the room had even been cleaned and found stains and dirt; not to mention there wAsnt a television remote in the room. I called the front desk and to let them know the condition of the room and that I just wanted to leave and they refused to give me a refund because it had already been 45 mins since check in! So I asked if they could switch me rooms and they said they had none available. The woman on the phone was incredibly room and was giving me attitude as if it bothered her that I was complaint about these things! I knew they had other rooms, she just didn't want to help. So I asked if they could bring up new sheets and a remote to which she responded " you can walk up here and get it yourself! Wait, There are no clean sheets available" so now she was just being rude and unwilling to help! I thought hard about just giving up the 70$ and getting something else but it was a last min unplanned trip and I didn't have money to throw around. The place needs serious remodeling and cleaning... Moral of the story: CHECK CONDITION OF ROOM BEFORE SETTLING DOWN!!! And also, you get what you pay for! read more

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Ah! Memories of an absolute dream stay at America's #1 shithole, conveniently located in Tulsa, OK. I made the fatal mistake of staying at this god-forsaken Best Western because of a Hotel Tonight booking. I checked in later at night. There was no Stephen King strangeness, no hint of the absolute horrors about to occur. Walking into the room, I felt its other worldly dinginess, peeped into a very deep hole in the wall (literally--I stuck a napkin in it). I made the sane decision to sleep above the sheets with my clothes on, and promptly fell into dreams. I woke up at 5am. Here, my good reader, is where I would like to remind you that there is no such thing as a free lunch--or in this case, a complementary breakfast. Freshening up in the dim bathroom, I got dressed & walked downstairs into the lobby, my stomach excited for fruit, for biscuits, for cereal--for something relatively satisfying to eat. But, oh! What's that? The person at the front desk asked to see my hotel card. Moi? A card-carrying, Best Western member who had never been asked such a thing in all of her hundreds of hotel accommodations? You can see why I was a bit annoyed. "Do you ask everyone for verification?" I asked, my eyes narrowing in what I can only assume looked like someone very suspicious, or very tired. They claimed that they did. Whatever. I continued on my merry way, into the ominous dining hall. The room was empty save for another guest in the corner. I went straight for biscuits & placed two on my plate. As I walked toward the cereal dispenser, a panicked hotel staff member--a horrid woman I would later learn was RITA), came rushing up to me, blood in her eyes. "Er," I squeaked, "good morning." In response, she wailed, "You cannot bring food into your hotel room!" I blinked. Confused, I told her I was merely getting food to sit down to eat. She wailed it out again, like an angry ghost shaking the gates of hell, her words rattling in my ears: "It's against the rules to bring food into your hotel room!" Over & over again, she shrieked at me until my annoyance rose up into a sharp, stinging anger. "Do you treat all of your customers this way?" I snapped. Would I be using this line all day? Regardless, it was the antidote to her vicious haunting: she became frazzled, and claimed that she did treat everyone this way, before she silently lurked back from whence she came. Shocked by such a completely unprofessional experience of being accosted by this hellbeast left me extremely unsettled. What a sad occurrence--to be berated by a staff member about a rule I did not break--& had no intention of breaking--at nearly 6am. In retrospect, I should have dumped the food on the floor & yelled "fuck this, I'm out." Instead, I continued down the path of good faith--a naivety I now deeply regret. I sat by the entrance & ate my food in steely silence. Inevitably, another guest came in. I am sure you know where this tale goes. Alas! I watched, my good reader, as the monster began kissing the ass of this woman, like it was a Sunday morning church service in the middle of an apocalypse! I mean *really.* The lack of shame in some people! I watched as this guest was treated to a shit-eating grin & a good morning by the same person who had harassed me just moments before. "I noticed you didn't tell her not to bring food to her room," I called out, fuming quietly with rage. The dining room went silent. Rita, wearing a smile typical of what one could expect to see on the face of a dumbass, refused to look at me. Her eyes stayed shining up at the face of the woman who's ass she was kissing. I repeated what I said. She pretended not to hear me, not to understand. I repeated what I said again, in the same manner that she had approached me with. She left the dining room, unable to look at me or offer any explanation. While I hate to cut this short, Yelp is telling me I don't have space to review the rest of my stay, so I must quickly summarize: I went a supervisor & encountered the second hellbeast in this tumultuous nightmare of a journey through what I can only assume is Hades' secret outhouse: MOODI. When I explained to this man how I was treated, he angrily confronted me. At this point, I was absolutely enraged. I yelled that it was completely unacceptable to treat hotel guests this way. He threw up his hands like an exasperated child, turning back to his computer. The light in all this madness? The people at the front door came to sympathize with me. With tears in my eyes, I stormed away, tightly gripping the half-eaten biscuit I was no longer hungry for. Before leaving, I wrote an official complaint addressed to the leader of this monstrous clan: a slimy, cowardly creature of a demon named DANNY. As I run out of space, I urge you, my reader: read the countless other reviews for more tales of woe this hellbeast caused! Delete your Hotel Tonight app! & never step foot in a Best Western if you can help it, least you suffer the same fate as I! read more

DO NOT BOOK HERE. Especially during COVID! First of all, I booked this room through Priceline to attend a funeral on Jan 20 that was canceled due to COVID. I READ all the disclosures before booking. Just know that when you look on their site NONE of their rooms are refundable or cancelable for any reason at all which is contrary to any Best Western normal cancellation practices or industry standards. I wish Priceline would have checked this before doing business. This location is a franchise so it seems as if they are making up their own rules, so I am certain if they are probably in NOT alignment with the traditional Best Western Intn'l branding, policies, and level of service. I am attempting to cancel 7 days out from the trip, based on we physically cannot have a funeral because of Covid. I booked online two days ago and pre-paid for the services. I sent a request for cancellation based on medical last night, I woke this morning they have charged my card an additional $79 to cancel. So I have just paid $158.00 for this room. This is a highly unethical practice. And not to mention the agent at the front desk Jessica a rude, interrupts and then talks over customers, yells then hang up. The concept of professionalism doesn't exist in this employee's mind. You best believe I will be contacting the corporate entities about this. Btw, there absolutely is NO disclosure of these charges on any of my receipts or the online trip information. However, knowledge is power do yourself a favor and book somewhere where else they are not gouging customers' dollars during this pandemic. read more

Horrid place - the worst BW I have ever been to. The front desk host was a real smart ass and made me feel very uncomfortable. When we got to the room it smelled so bad it burnt our eyes, the room was filthy, the furniture sticky and flies everywhere. It was so bad we had to leave and ended up staying in the luxurious Embassy Suites. I called BW customer Service to complain and get my money back but no luck as they claimed we were in the room for 1 hour. Stay away!!!! read more

I decided to play Russian Roulette with Priceline, and paid $33/night to stay in a hotel of their choosing. I ended up at this Best Western, and boy did I luck out. Now for that rate, the hotel definitely needs upgrades. But, it was clean, there were no bugs, there was a microwave and fridge in the room, and the bed was comfortable enough. The water pressure in the shower was great, but the water wasn't too warm. I let Cesar know about this when I was checking out, and he said he would take care of it as he handed me a breakfast to go. Mary at the front desk was also amazing! I travelled by myself, was going to a wedding, and this lovely lady helped me zip up my dress. I also felt safe at this hotel being a female and travelling by myself. I was worried about the customer service level I was going to receive after reading other reviews of this place. I was pleasantly surprised to find my experience to be exceptional. People need to realize ALL hotels place an additional hold on your credit card when staying in case something happens. Car rental companies do it, too. As an avid traveler, I would strongly recommend this hotel, and I will be staying here again if I ever come back to Tulsa. read more

I would give zero stars. Seriously. Now, part of the blame is mine for not being more careful about the area I reserved my room, but I was more concerned about just getting to my sister's house in Missouri. My initial impression was, ok, not great, but for one night, it's ok. I was given a room WAAAAAY in the back of the property, in the pet-friendly room. The decor is outdated. No big deal. I brought in my dogs and suitcases. The BEST part of this room was the shower. That is the one star. Good water pressure. I noticed the sink counter had something on it. Dried droplets. I took a wet washcloth and rubbed the droplets off. The cloth was pink. Blood? Maybe. Who knows? Who the fuck cares? I put my suitcases back in my car. I packed up my dogs and drove to Missouri. If you are a woman who is traveling alone, I urge you to pass on this place. I did not feel safe. When I filled out the Best Western survey, Danny G, apparently the manager, just sent me a canned response. No mention of the dried blood. YUCK. read more

I really want to give this place 4 stars because 3 seems harsh, but A-OK really is the best description for it. It's cheap so what you get isn't surprising at all. It's your classic older motel room, it's got the old style bedspreads, hairdryer attached to the wall, older tv. Completely clean though and really that is the most important thing. The area did seem to attract some sketchy people. There was a rather odd man in the lobby when I went in to get a key to my room, and I was a little worried about my car parked in the parking lot all night with so much stuff in it (we were moving some of my sisters stuff across the country). That worry could have been unjustified but it was just a feeling I got. The woman working at the front desk was so so nice when we checked in. She probably does make this place closer to 4 stars than 3. The breakfast was decent in the morning and I did really really like that it started at 5am. read more

Wowwie wow wow. This was crappy enough to make me log back into Yelp after a very, very long hiatus. Probably the worst motel experience I've ever had. I didn't pay much for my room. I used an app (Hotel Tonight, discount last minute deals. Sign up with the code ekeach and you'll get $25 off your first booking, and I'll get $25 off my next reservation too. Score!), and my room was only $48. However, the positives stop there. When I checked in at the front desk, the overnight clerk (Jason) was impossibly rude. One of the most surly, impatient jerks I've ever dealt with. He kept cutting me off mid-sentence, raising his voice, melodramatically sighing. D i c k. After I get done dealing with that nightmare, I get to my room, which smells like some really nasty marijuana smoke. There's a hair tie (not mine!) on the floor in the bathroom. The hair dryer is plastered with stranger hair. AND THERE'S A BLOOD STAIN ON THE PILLOW. Disgusting. Absolutely disgusting. I emailed the company. They said to call them, and give a reference number in regards to my feedback. All they said was that that was "unacceptable" and that they'd contact the regional manager. Not cool. read more