I thought I booked this directly through the hotel. Turns out it was some third party booking site that turned my 1 night booking into 2 nights. When we checked out after the one night, the hotel staff said we had one more night. I told them this was incorrect. I went back to lodging.support to tell them that they got my reservation wrong. They said that they reached out to the hotel and that the hotel denied me the 1 day refund. All I can say is that you make sure you always book directly with the specific hotel. I will never be staying here again. read more

We stopped for an overnight on our way to pick the kids up from camp. You can tell the hotel was renovated in last few years. Lobby was had a current Northwoods vibe and was very clean. Rooms were lean as well. the staff is very accommodating. Breakfast in the morning was above average. Just a few hiccups. We booked a king, and did not get one. That happens. While rooms were nice and current, the tubs were not replaced and it showed. Also, the heavy curtains did not close, and there were lights in the soffit that lit up the room. I like a dark room for sleep and rigged up a way to block the light using hangers, but kind of a pain. If looking for a night's sleep, would recommend. read more

My family has been coming to Eagle River for 5 years and every time, we stay at this hotel because it is dependably clean and great customer service experience. This time, there was an unfortunate mix up/confusion regarding my account. It was investigated and resolved by the owner and he provided a discount on a future stay because of the error. I appreciated the thoughtful consideration and will continue to be a loyal customer. read more

Doesn't look like much on the outside, normal highway best western type of place, but the inside is quite nice!! Updated, very nice indoor pool and lobby. Great room with bright white bedding, new and modern decor but most of all, this place is immaculate!!!! Exceptional stay. So pleased. Highly recommend. read more

Room was clean and beds comfortable with nice bedding. Shower was pretty good and bathroom was very nice. I had a spa tub in my room, although I didn't use it. I would definitely recommend this hotel. Be advised that it is outside of Eagle River so you'll have to walk about a mile to the closest restaurant. About .7 mile to Tribute Brewery which is great! read more

Fairly large room for the money - includes a spa tub. Appears clean & front desk woman was very nice. Hotel also has free Wi-Fi. About a mile from town (restaurants, etc.). Didn't use any of the other amenities, but would likely stay here again on our way to/from MTU. read more

Best Western Derby Inn - Spatub in the bedroom... - Hotels Near Me - Eagle River, Wisconsin

Definitely would stay again: rooms large and clean, attention to COVID was apparent, lobby is well-appointed and so comfy, breakfast choices are fine, ample parking, and employees were attentive to our questions, pool temp warm. read more

Best western derby inn eagle river WI A clean, well maintained, affordable hotel awaits you in Eagle River. The hotel pool was large as well as hot tub. The pool area has large vaulted wooden ceilings and is dimly lit. They have a sauna, but hotel saunas are never the real deal. They just aren't hot enough. They also have a game room with a pool table. Our room was clean and updated with plenty of outlets. When we checked in, the front desk worker was not super welcoming or friendly, but she got the job done. read more

* Clean rooms and the staff are always cleaning the hotel. Free wifi, breakfast and parking. Pool area is large with games, billiards. * Found ants in room and for 1st and 2nd night the hot tub didn't work, 1 of the 3 ladies was very helpful the manager I think, the other 2 worthless. Maybe if I needed a room bad enough I would go back, but otherwise no. Grade D- read more

This is a great hotel for the price. Beds are very comfy. The rooms are very nice. The soaps and shampoo and lotion.were from Bath and Body Works-- very nice quality. The pool and hot tub were great and open all night for adults. Breakfast was really good. Waffles, Eggs, sausage and potatoes with a bunch of great condiments. Only downside was no elevator so I left my heavy suitcase in the car. Didn't want to lug it up stairs. read more

Friendly staff, great rooms, great price. Only thing were the snowbanks at the end of the driveway were impossible to see over and pulling out into traffic was dangerous. read more

They have a giant back the blue banner outside across the front of their building. How welcoming THAT must be to EVERYONE. :eye roll:

The rooms are clean and spacious, and the provide toiletries from Bath and Body Works. There is free wi-fi in the rooms (though spotty at times, like most hotels), flat panel tvs, and my room had a microwave and refrigerator. All in all a nice room for the price. Though I didn't use it, the pool seemed quite nice (open 24 hours!), and if you are lucky enough, you can watch the geriatric aqua-aerobics class held there during the week. Breakfast features frozen omeletes, french toast, or breakfast sandwiches that you have to microwave yourself. The coffee was equally cold, and the breads were as stale as the "news" blaring from the television turned to Fox News. read more

My husband and I just returned from a 3-day-2-night stay at this hotel. It is very nice but it does not have an elevator. If you have heavy luggage, as we did, you have to wrestle it up a stairway. Secondly, its fitness center is behind the inn in a high school. So, if it's sleeting, as it was when we were there, it is certainly not convenient enough to use. However, the most disagreeable part was that we had gone out to dinner the first night, ordering enough for the next night's meal. We put the food in the refrigerator. The next morning we realized the refrigerator wasn't even turned on. Our food was wasted -- at least $30 worth ruined. We mentioned it to the desk clerk and she just laughed and said oops, they must've forgotten to turn the fridge on. Really?! That's all. We will not return. read more

Recently updated hotel in the snowmobile capital of the upper midwest, Eagle River. Nice lobby and 2nd floor landing. No elevator. Nice clean room with great pillows, bedding, and comfortable mattress. Updated television with a decent number of channels to watch.... and in room coffee maker. Clean bathroom, plush towels. Nice pool with hot tub spa open 24hours for adults. Decent continental breakfast. There's a bar in the lobby open only during snowmobile season. read more

We had a nice stay. A bit off the Main Street but nice price, clean pool, comfortable modern rooms, and friendly staff. Liked the snowmobile memorabilia throughout the property. Breakfast is included and us free fast and hot. read more

Friendly and quiet. Rooms are clean and neat. The only complaint I have is that the pillows were way to soft and the continental breakfast was not very good. I will come back with my own pillows read more

Fabulous establishment! The young man at the counter, Mitchell, was courteous and efficient. The rooms are gorgeous, the rates reasonable, and the hotel lavishly decorated. Very impressive! Would definitely stay again! read more

This is a great place to stay in Eagle River. Rooms are always clean. Very well kept. We have stayed her multiple times and have never had any issues with the room or service. Very nice hotel. read more

My family stayed at the Best Western Derby Inn during Three Lakes' Pumpkin Fest this past Oct 2016. NEVER, NEVER, NEVER will I stay there again. I made my reservations online w/credit card guaranteed in March 2016; planning well in advance as I heard the fest draws quite a crowd. Friday morning, 10/7/16 we left for our trip. In route my cell rang and when I answered no one was on the other end. I called the number that called me and asked who had just called me. The person on the other end said they were calling for "xxx", not me, so I hung up. When we got to the Best Western, I checked in around 1:30pm. I was told by the manager, Mary Hayden, that she had called my cell and left a message explaining that there was a problem with our reservation. She said that she ran my credit card in the morning and it came back as cancelled. Since I had not returned her call in the morning, she gave away our room for our second night stay! Firstly, going back and listening to the voicemail she left she was not specific. Call me back or I'm giving away your room would have been good! She didn't say there was a problem with the credit card; nothing specific. Firstly, since when does a hotel run your credit card BEFORE you arrive and check-in? I realize back in March, 2016 when I made the reservations that I used a card that was hacked in July, 2016. Yes, the card was cancelled, I had forgotten that it was the card I was holding the rooms with. Again, once I arrived I gave a credit card that was active. One doesn't always use the same credit card that holds a reservation with the one you give at your destination. I told Mary about the call I returned and how the person (a male voice) I spoke to ask for someone else, not me, so I ended the call. She said only she had called my cell. That seemed odd! We tried to get our second's night room back, but Mary said that they were completely booked! We were just so stunned and angry! The next day another family member of ours came into town. While she was standing in line to check in, she overheard the conversation Mary was having with another guest, who also had a reserved room taken away from them. Mary found them another room, but when my family member checked in, she found out her second night's room was also given away! Mary had the nerve to tell her that it was her room that she gave to the guests in front of her! In closing, I guess the Best Western Derby Inn does not honor reservations, they cancel and give away guest's room however they see fit. Beware!!! read more