We came here in the middle of April not quite expecting so much snow and a blizzard incoming. Lots…read moreand lots of snow. We pretty much were the only ones in our wing of the lodge and it was great. Great showers, great roomy room, and view of what would be a lake, but it was iced over. The room was nice and cozy warm too. It would have been nice to have a channel to know what we were watching but we were gone a lot. Room service was great too! Everyone there was super friendly and helpful. One thing, feedback wise, is maybe to put a door before the hallway where the rooms are. The voices echo in the lobby and we could hear them all the way down the hallway. A little thing, but we noticed it. We would definitely stay here again, it was delightful and a great find!!

We checked in here before heading to "Family Day" at a nearby camp. Knowing we would have had a…read morelong day of driving beforehand, I asked for an early check-in, so we could freshen up before heading out again. The owner emailed us within 10 minutes of reserving online letting us know they would have a room ready. We were again greeted by the owner at check-in, and she could not have been more genuinely friendly. Our room was very clean, and the price was great. If you're in the area, shop local and don't stay in one of the chain hotels. Places like this deserve business.

This place has gone downhill!! I've been coming here for years with my family and we will not be…read morereturning next year. They've taken away amenities and the room was filled with ants. The general manager Matthew was no help. Kept asking "what do you want me to do about it??" Not helpful at all and just rude. Find somewhere else to stay!!

Room security issue (woman traveling alone), inoperable interior door lock. One of two, main floor…read morekitchen windows without screen. Electrical wiring issue in bathroom adjoining bedroom. Notified desk. No alternative room offered. On two consecutive days, two different maintenance staff unable to repair; needed replacement, none available. Was working with a local realtor one morning at this unit's kitchen table when a person without knocking ENTERED ROOM, then, quickly left without a word. Numerous front desk visits and two phone calls by me after checkout over a two week period, found General Manager, Mr. B..., unavailable. On 9/4/2025, I received a return phone call from General Manager. Was told he and an Asst. Manager found lock on door of said unit operable and working. During my four night stay in the one bedroom unit nearing $400 per night for room and attached room fees with an inoperable interior security door lock, I was credited $25 per night ($100 total). I expressed compensation was inadequate. General Manager said he would look at interior lock again. If still inoperable, he would reconsider additional compensation. I requested a call back on his findings. Will add to this post at that time. (Note: This was my third stay at this resort over a fourteen month period.)

I thought I booked this directly through the hotel. Turns out it was some third party booking site…read morethat turned my 1 night booking into 2 nights. When we checked out after the one night, the hotel staff said we had one more night. I told them this was incorrect. I went back to lodging.support to tell them that they got my reservation wrong. They said that they reached out to the hotel and that the hotel denied me the 1 day refund. All I can say is that you make sure you always book directly with the specific hotel. I will never be staying here again.

We stopped for an overnight on our way to pick the kids up from camp. You can tell the hotel was…read morerenovated in last few years. Lobby was had a current Northwoods vibe and was very clean. Rooms were lean as well. the staff is very accommodating. Breakfast in the morning was above average. Just a few hiccups. We booked a king, and did not get one. That happens. While rooms were nice and current, the tubs were not replaced and it showed. Also, the heavy curtains did not close, and there were lights in the soffit that lit up the room. I like a dark room for sleep and rigged up a way to block the light using hangers, but kind of a pain. If looking for a night's sleep, would recommend.

We had Mother's Day brunch at Eagle Waters and it was wonderful. This is our go to place for the…read moreholidays. Their Easter brunch is absolutely amazing! Their lamb just melts in your mouth. You must try it!

There just isn't enough staff and what there is is very slow. Can't review the food because after…read more20 at the table and nobody came by with water or even acknowledged we were there, we gave up. Will give it another chance.

We were visiting Wisconsin after leaving the state some thirty years ago…read more Marc and Carol were our hosts at BridgeWater and made our stay very pleasant. Being right on the river allowed easy access to the chain of lakes. The Inn is dated but very enjoyable and very clean. Could help but notice how actively the owners interfaced with many other visitors. Very helpful and knowledgeable about ER.

Disaserous experience. Front desk gave away our deluxe room to another gueats. Smoke alarm went off…read morerepeatedly the first night and had to relocate. The room we were redirected to had no smoke detector. (We were still charged a whopping $192 for the night). The next day the detector in the original room was "fixed" and we returned. However, the alarm again sounded at night and the night manager came in and removed the smoke alarm from the ceiling. Two nights of disrupted sleeping and serious safety violations. Breakfast was not restocked. Would not recommend.

This place was disgusting. Maid should be fired. Found…read moresomeones underwear and socks behind the broken recliner in our room, never restocked anything and just threw the blankets back up over the pillows that were in the same position as when we got up. 2nd floor reeks of something that I can't even explain and they just dumped a ton of carpet fresh to cover it which made it worse. Staff is uncaring and rude beyond all comprehension. Half the room sockets did not work as well as burnt out bulbs. Pool has mold growing at filter and vending machine has food that is rock hard. For what they charge, they should be ashamed!

Over a one hour wait. We said we would do either inside or out but preferred out. Party of 6…read more Checked in with hostess after an hour and she said oh we just got a party of 25 and we're seating them and getting them settled. We waited longer finally got our seat inside and then it took another hour and 45 minutes to get our dinner. Worst service ever! Our waitress was very good and she kept apologizing, but this was very unacceptable.

I wish I could say some thing good - I just can't…read more Trans overflowing at the entry door. Desk staff sitting outside smoking. Pool closed because it needed a "shock". Whirlpool closed, too. Broken banister railings. Grass up to mid-calf. No guest internet connection. (Could connect to the hotel WiFi, but it was not connected to the internet) Basic Cable channels "not available" - even those that are broadcast/over-the-air (eg. H and I TV is broadcast out of Wausau and is on Spectrum 152). Soda machine out of water. Loudest air conditioner ever.

Super friendly staff! Had a special bag in or room for our dog. Gorgeous view. Absolutely loving…read moresitting outside watching the storm go through. The room is clean and updated. We will be back!

Chanticleer Beer garden... Disappointed We've been coming…read morefor 20+ years every time we're up in Eagle River. We make sure we stop in for beer and bratwurst off our pontoon boat. Yesterday was so disappointing. I don't think we're coming back. Several things . We were the only ones there at 11:30. We noticed....They have moved the grill from outdoors to indoors, which creates a huge timeline lag , from when you order to when you receive your food. We ordered six bratwurst, an order of chicken strips, chips, that's good tots, beer. The Brats were long and narrow( not plump and juicy). They were overcooked, super dry, and no flavor. The only thing good were the onions and mustard. But for 90$ worth of food ... the value killed the ambience. Our order took over 20 minutes to receive, hey we're on vacation and while the time wasn't terrible, but we were surprised as they were not busy. Things change over the years and the food quality this year is poor. Eat at your own risk.

we've stayed at the resort for the past five years. We love it! The cabins are immaculate. The…read moreresort is lakeside with a wonderful beach area. You can rent pontoon boats right there. They have kayaks, canoes, paddle boats for complimentary use. The resort is located in the heart of the Northwoods, with a cute downtown, restaurants, and plenty of hiking trails. It's a great family resort run by a wonderful family! Looking forward to many more beautiful visits!

The staff was perfect! Brooke was engaging and friendly. The rooms were clean and comfortable. My…read morewife and I will definitely be visiting again in the near future.

Absolutely amazing! We were greeted by Fritz the owner. The…read moreroom was clean and cozy. The grounds are amazing. A lovely dock to walk down with benches to sit on and watch the boats pass. It was everything we hoped for! Close to bars and restaurants. We differently will be returning when we are in town. Thanks Fritz!!!

I've stayed here a few times over many years. Each time marked improvements from the last visit…read more The owner who has checked me in each time I visit is quite friendly and informative on things to do and the best restaurants in the area. My room this time had new furniture including the bed. I was also impressed with the pillows that were bigger than pillows in other Northwoods motels and cabins I've been to. While the bathroom as been remodeled the shower itself was a bit old. Almost like old concrete. The bathroom I had last time had a new shower. Seems the owner is working though improvements unit by unit. He was painting one unit on my last visit. I wasn't sure to give four or five stars because of the shower being old but many rooms seem complete and the owner has such passion for every inch of the place that I went with five.