We enjoyed our stay at the best Western Florence, checking in, was enjoyable, and everything was very nice. The room was good and had a real nice view of the river from the balcony. The highlight was the awesome breakfast, all included and with a great variety of items. The omelette bar was the best!! read more

See all

Bed was ok. Let's just say our legs were higher than our head. The ceiling looks and feels like there is water damage. The wall in the bathroom is damaged. Shower was backing up when someone upstairs flushed there toilet or took a shower. Won't be coming back. read more

See all

Great customer service,received communication before and during stay. Friendly staff throughout our visit. Breakfast includes a made to order omelet. This is a older hotel that is kept clean and comfortable. read more

The hotel itself is fine. Clean rooms, nice view But the staff are amazing. So friendly and helpful and going the extra mile Every hotel should be so lucky to be staffed by such a team. From cleaning, to desk, to grounds to breakfast. Top notch. read more

This hotel is really all about the highs and the lows. You might be delightfully surprised one moment, and then disappointed at a different thing the next moment. Let's get the not-so-great stuff out of the way first: Not Great: * The lack of housekeeping makes no sense. To have a housekeeper come in and spend a few minutes would really be nice: remove the trash, change out the towels, replenish the coffee, and wipe down the bathroom counter. Boom, you're done in 7 minutes. * Location. You can see it on the map: it's across the inlet, next to nothing. It's in a strange place that feels remote. But more on that later. * It's an older property that's been remodeled but only in a surface way. It still has those old steel bathtubs and an older-style look. It's good enough. But it could really use new bathrooms. Strip the popcorn ceiling, Etc. Great: * Staff, especially the breakfast ladies, were all cheerful, friendly, helpful, efficient. We can't say enough good things about them. * Location (again): While it's remote, it does have a spectacular view of downtown Florence. Open your curtain first thing in the morning for a great view. And you can walk to downtown Florence, by the way--it's just across the bridge. * Breakfast. A made-to-order omelette bar? Wow, how nice! And a separate hot tray with good scrambled eggs, biscuits. And waffles. Top-notch breakfast, nearly as good as our other Oregon Best Western favorite, Boulder Falls. read more

We just drove three and half hours for a reservation we made two months ago. It was for a special Thanksgiving getaway- from -home holiday. We were so excited. We have stayed at this hotel before and we always get the same room which is on the third floor overlooking the river. We specifically asked for that room and we were assured that it was available. We made the reservation and drove almost 4 hours to get here and we were told that whole floor is unavailable due to construction. We explained we had called ahead of time to make this reservation and why were we not informed that the room would not be available And she said again - no you can't stay on that floor, but we gave a bottom floor room available. So ...no apology, no excuse even attempted to explain how this could have happened.... Wow ...really? ... no other hotels available with such late notice over a holiday . So we turned around and drove home. Sad to say we will never stay here again. And I would under no circumstances ever recommend this hotel again to anyone. That is incredibly poor business practice and a very poor reflection on the Best Western chain. read more

Depressing, claustrophobic, decaying property. Bad intermittent maid service! Except for the omelettes, the breakfasts were disgusting. Cramped parking. Clueless staff. read more

The staff is super friendly. They do fresh omelettes with REAL EGGS. Actual fruit and oatmeal. Most American hotels these days provide nothing but extremely processed, diabetic inducing 'breakfasts' with sugary cardboard everything. Eggs are not even real in most cases, but are some chemical concoction out of a plastic bag that is thrown in a microwave. Not here. Thank you! I do wish they would get bread from the excellent local bakery instead of the plastic processed stuff. The rooms are dank, very old, and you hope there is no earthquake whilst staying there. Great location though, but bring earplugs for the bridge noise. read more

I've stayed at BW's in Seaside, Lincoln City, Newport, Bandon, & Coos bay. This is my #1 of the bunch. Great property, great view, great staff, great breakfast. read more

I don't think I've ever had the pleasure of staying at a Best Western before, but I might be doing it more often. This hotel is crazy awesome! Check in was quick and easy and the staff are so nice! The room was beautiful! We paid extra for a view and it was amazing. There was a good sized balcony where you can sit out and enjoy the quiet and watch the sunset. The beds were comfortable and there was plenty of space for all of our items. The bathroom was also a great size. The tv worked great and they even had HBO! The wifi was working and the a/c system was great. In the morning, breakfast was awesome! Probably the best hotel breakfast I have ever had. I loved their system and the options were fantastic and there was plenty of food. Overall, this hotel is doing it right. From their customer service to the rooms, this stay is awesome! read more

See all

The good is location and Angelique! She is amazing! Very thoughtful, very courteous and very professional! However, the hotel needs a freshening up just little things like paint, some moss killer and you need to rethink those pillows in the room they're like rocks. The breakfast is fine. You can either have some yogurt or some eggs or sausage. Plenty to eat for breakfast. Tge real gem is Angelique who I assume usually works those late shifts. We were sitting in the front breakfast room in the evening, having a couple glasses of wine and she still kept checking on us to see if we were doing OK. She didn't have to do that but she did without being invasive asking if we needed anything, etc. She's very much a visionary and she had some wonderful thoughts about this property. I hope the management listens to her. read more

The nicest Best Western I have ever stayed in! Rooms are very comfortable and beds were fantastic. Great ocean view. Restaurant was a little spendy but food was delicious. Will stay again. read more

This is a very nice Best Western however there is no elevator but they have worked around it very well. Their breakfast was excellent with a omelette bar and all the fixings nice place read more

Overall great stay here! The staff were so friendly and welcoming and super helpful! Turning into the parking lot is a little weird...it's a sharp turn and once you're in, it's hard to tell if it's supposed to be one-way traffic btwn the two entrances...but it all worked out ok lol. They've updated their breakfast procedures and now you get a menu to choose from of hot food finally yay! So much better than the cold grab-and-go Covid options ugh! We had eggs and potatoes and sausage and pancakes to take up to the room!! It was awesome! Our room was large and spotless and even had a wet bar sink area with the coffee maker so that was lovely! It had a fridge and microwave. The bathroom sink area had plenty of room for toiletries but the shower was lacking in surfaces for soaps and such. The patio had comfortable seating, was clean and had a killer view of the river and of Florence and the nice bridge! Was great at night too! Their pool was open with reservations but we were too tired to swim so I can't speak to the pool area. My only complaint is that our room was down some sets of stairs and there didn't seem to be any elevators? So that was weird. Otherwise, a great stay! read more

See all

I don't stay at Best Westerns often, but this one all around impressed me compared to my brand expectations. The room was huge & comfortable, well maintained with nice finishes; the staff knowledgeable, friendly, and efficient. My status (obtained via match) was recognised and rewarded without me asking. Hotels have understandably modified breakfast options due to COVID, and it'd be easy to cut the hot options, but I appreciated that this one still offers decent egg sandwiches (along with a bag-o-carbs). The only downside is the cash prices seem slightly high compared to independent options in town. read more

Best Western Pier Point Inn - Sunset view from our room balcony - Hotels Near Me - Florence, Oregon

We are Best Western regulars and are rarely disappointed. Maybe one out of ten properties turn out to be a "clinker" but typically our stays over the years have been fine. But every one out of ten times we'll check into a BW property that really surpasses expectations. This was such a property. Great staff. Check-in went without problems. We are Diamond Select customers. I don't think we got a complimentary room upgrade but the room they gave us was just fine. No complaints at all! Everything worked. Great view of the bridge and old town harbor. Great restaurant! See separate review on that. The breakfast was amazing! They had everything! Including the best oatmeal I have ever tasted. The usual scrambled eggs, sausage, baked good, bagels and so on. Very good coffee! And they have a fellow making omelettes. Not the typical omelettes that you occasionally find in hotels for breakfast... these omelettes were fantastic. I had a salmon and capers omelette that was really, really good. That alone assures that we will return again. The breakfast area which is apart from the bistro has the same great views. Most of the Yelp reviews for this location are 4-5 stars and well deserved based on our experience. As for the handful of poor reviews, I don't know what these reviewers are talking about. Do they have some other location confused with this one? read more

Best Western Pier Point Inn - The view from the Bistro - Hotels Near Me - Florence, Oregon

See all

Beautiful views from our room. King suite with balcony river view. Large spacious room. Hardwood floors. Large pool 3-4' deep. 2 hot tubs and a sauna. Relaxing. Quite. Can't hear noise from other rooms. Ceiling fan in room. Awesome. Only complaint is wish the TVs were a little larger. Complimentary breakfast had an omelet bar. Great tasting. Probably one of the best complimentary breakfasts we've had. Staff were superb. Friendly. Smiling. Extremely helpful. read more

Great view from rooms of the water and bridge. Room had a balcony as well which would be great on a nice day to relax and watch the water. Room was clean. Had a little bit of an issue with the toilet. Also none of the plugs on the lamps were compatible with our phone chargers and there were no usb ports so we had to huntdown a wall outlet in the room to charge our phones. The room was fairly small and the foot of the bed was what greeted you right when entering the room. There was a substantial breakfast selection which would give lots of choices to all types of appetites. It is an acceptable place to stay but the frustration with the plugs got the best of us. read more

This place may have been better if it were not for covid. I say this because I got here just as the fog was coming in off of the ocean and the temp outside was dropping fast. I check into my room and there is no A/C, this was because I had a balcony with sliding door. So to cool the room I had a choice, ceiling fan or open sliding door and hope I don't get a cold. I was concerned during covid getting a cold and having to drive 3000 more miles. So I choose to leave the door shut and just request a second fan. I didn't sleep well. The room wasn't bad, but it did remind me of a camp or something the way you walked to get into the room across a small bridge way. I would stay here again though as it was a nice place and I would like to see what it is like outside of covid and I would be happy to change my review. read more

This is an outstanding Inn with picturesque views of the bay and Old Town Florence across the Siuslaw river from your room and from the breakfast area. Centrally located, but sheltered and secluded. The rooms are situated such that you can back your vehicle near your room entry. The parking is located by a protected alcove leading a very short distance to your room. The staff was competent, friendly, and accommodating. Thank you Melissa, Candy, Celestine, Robert! One more thing.. the breakfast was included and was VERY GOOD; Tim made great omelets. We will stay here next time we come through Florence. Highly recommended! read more

I love this hotel. The views are to die for and the staff is very friendly. Toya (not sure if spelled correctly) must be the nicest employee I've ever encountered. I ran into her a couple of times throughout our stay and she so also pleasant and offered help to anyone she met. We went to Hukilau for dinner and we were pleasantly surprised. Fresh fish for sushi and large plates of Hawaiian food. Until now I haven't found a good sushi restaurant anywhere from Newport, Oregon to the California county line. Last time I was here about 5 weeks ago we went to a much fancier restaurant overlooking the water and the views and atmosphere were great but the food was not that memorable. Also the bar was built to high and I could barely see my food. Stay at this Best Western and eat at Hukilau and you will be happy you did! read more

Best Western Pier Point Inn - View from our 2nd floor room - Hotels Near Me - Florence, Oregon

See all

The setting overlooking the river and bridge is beautiful, but I was a little disappointed. Housekeeping only every 3 days. What??? Had I known that, I would have stayed at an Air B&B. Where am I supposed to dispose of my trash? I don't want to leave food containers sitting around the room for 3 days. This should be noted on the reservation website so the customer is fully informed of no housekeeping before they book. It was a very unwelcome surprise at check in. There are lots of stairs everywhere and no elevator, so if you have physical challenges it's not for you. Parking is very convenient and close to rooms, though. read more

I had to cancel my trip last minute and I interacted a few times with Melissa and Candy to get the reservation refunded and other issues; they always took care of what I needed, they went above and beyond to help me out. I'm very thankful and will be there soon... read more

Overall, we are very happy. The bed was not the greatest (it was fine on my side, but my husband said his side felt like it was leaning) like it is worn out/due to be replaced. If we weren't both very hot sleepers we could have just slept on one side, but that's not how we roll. I slept well at least :) We are huge fans of hotels that have sofas/seating areas, since we like to read/hang out, and it's not nice to only have the bed to sit on. Nice slider onto a deck overlooking water, and the sunsets and sunrises have been gorgeous - so I'm sitting here in my post breakfast bliss looking out the window at the pastel gorgeousness that are the clouds as the sun rises. It's pretty great! Speaking of breakfast...... hello, hot breakfast bar! We both had made to order omelets (delish!), a biscuit with gravy and sausages, a waffle, yogurts, coffee! There were juices, cereals, milk, etc. The staff had perfect mask etiquette, and we came early to avoid the crowd (opens at 6:30am, we were there before 7am) and the few other patrons were also masking when not seated. This hotel feels like a place where people enjoy their work and take pride in it - which is the best kind of place to visit. Would stay here again without hesitation. read more

The staff was really friendly and helpful. Pool and hot tub were clean and nice. The room was clean with a great view of old town. Comfortable bed and clean linen. Enjoyed our 2 nights stay. Continental breakfast was nice also. Thank you! read more

Best Western Pier Point Inn - View from breakfast lounge. Old town Florence. - Hotels Near Me - Florence, Oregon

Super great service! Breakfast was awesome and staff was great! The views of the bay were awesome. It was raining...because it's the Oregon Coast. Great visit! read more

Very nice, older hotel with spectacular views of the Siuslaw River from the rooms and breakfast room. Very very nice staff. Rooms are semi-quiet (walls a bit thin), beds comfortable, some dryer sheet smell on the bedding. Wifi excellent. Included breakfast is top notch, with made to order omelettes, eggs, oatmeal, waffles, fruit, cereals. The price was very reasonable off season. Will definitely be back. Staff friendly and efficient. I knocked a star off due to mildew smell in the room. Hard to breathe with this much odor. read more

Best Western Pier Point Inn - View from an upstairs room - Hotels Near Me - Florence, Oregon

I booked a last-minute room, and was a bit worried what I would find. The rates were a bit higher than other places in Florence, and I hoped that would turn into value. I was pleasantly surprised - the room was clean and updated, bed was comfortable, and the floors are actually non-carpeted (which reads to me as MUCH cleaner). They are pet-friendly, but also offer hypoallergenic rooms - initially I was booked into a hypoallergenic room, but since I had a pet they moved me to a different room. Breakfast is included, but in times of COVID, it's a bagged breakfast with a hot sandwich (veg option yay!), mini cinnamon rolls, an apple and a granola bar. Not healthy - but included with the room rate. I look forward to coming back in the future and seeing the dining as it's supposed to be. Highly recommend - it does seem worth the price. read more

We had seen this hotel, while previously visiting the town, and this time we decided to stay overnight. We got a large room, on the fourth floor, overlooking the river and Old Town Florence. The room was quiet and the bed was comfy. To our surprise this is one of the few hotels that still serve hot food for breakfast during Covid-19. They give you a choice if four breakfast s that they serve to you and you take back to your room. It was awesome, kudos to the hotel and staff for making it work while still keeping us safe. read more

See all

I want to give you a five I really do my son and I had a great experience. I must say that the customer service the people working there and the breakfasts are incredible. Please keep up the quality of your personnel and your breakfast as they are right now they are absolutely wonderful people and absolutely wonderful food. Please do not change that. I've been to many hotels and cannot handle eating their breakfast. Your breakfast was amazing, we had sausage biscuits and gravy. That tasted really good. What seemed like fresh orange juice and apple juice toast? Hot oatmeal available bagels available fresh made omelettes made anyway you want available hot waffles made fresh you make them fresh yourself amazingly awesome and tasty so many good things the room was wonderful and spacious. However, there was hot chocolate spilled on the couch that looked kind of nasty before we arrived , the bathroom in the main bedroom had some loose tiles on the wall and a loose threshold when you walk in through the door to the bathroom this is in room 451 if anybody wants to make note but I like this room a lot laying on the bed in the front room which is the couch that unfolds you can see everybody eating breakfast from your bed laying down in your bed if your curtains happen to be open, so make sure you don't do that Also in the bedroom, the laminate flooring had some pieces that were separating and catching on my socks and ripping my socks look like some maintenance needs to be done at this place. Also, the corners of the bathroom had pink mold and calcium buildup on the faucet plus there is body wash plenty of shampoo plenty of conditioner, but body wash empty container. You would think these things get checked , the only other thing I'd say would be too maybe have a bigger TV in the bedroom and the living room after all your hotel is quite excellent. I think the TVs need to be a little bit bigger but like I said, I want to give you guys a five please do some maintenance on 451 and I'll give you a five like I said the staff and the breakfast was absolutely incredible. It look like you used to have pre-Covid a restaurant open. If you could please open that up. We would all very much appreciate that. It looks amazing in your hotel. Please keep it up. I'm coming back, no matter what , and by the way, the pool and the hot tub and the sauna combination was the most excellent blissful combination you could possibly ever achieve looking out over the river again I'm coming back read more

See all

This is a nice, quaint hotel on the 101 highway in Florence, OR. This hotel has both river view rooms and non view rooms. Do yourself a favor and don't book the non view rooms, these rooms are located on the bottom floor and has a claustrophobic feel and has small windows when compared with the airy, updated river view rooms. The hotel offers a generous, complimentary breakfast, complete with an eggs to order station where you can have various omelettes made or eggs cooked how you want them. Also, the view from the breakfast room is excellent! The staff here is courteous and accommodating, Always willing to help, although I don't think they're a fan of upgrading you even when the hotel is almost empty. Overall, nice place to stay while you check out the neat town of Florence! read more

See all

We were very impressed with this room. We booked the extra large double queen bed room, river view with balcony. The view was to die for. You can see the whole harbor. Great breakfast. Comfy beds. We would definitely stay here again and have already recommended it to our family. Location is just over the bridge to all the shops and restaurants. Give the Bridge water, and Lovejoy's tea room a try. read more

We had a great experience! Unfortunately our reservation was lost ( I made it 6 mos in advance thru booking.com). FORTUNATELY, we showed up a couple hours before check in, and they were able to give us a comparable room. We had a beautiful view. The staff was WONDERFUL! They were ALL VERY NICE! Very helpful too. We were given suggestions for restaurants, both lunch and dinner. They took time to tell us must see places in and around Florence. Our room was clean/comfortable/ enjoyable. The FREE BREAKFAST the next day was above and beyond continental. They made fresh omelettes, fresh waffles, also had french toast, scramble eggs and sausage! There were bagels, fruit, muffins, juices and an impress array of tea! I highly recommend this place. To all the desk ladies.... Thank you again for making our stay so enjoyable!! read more

Nice room, clean and comfortable. The hotel cleaning staff are very kind and very thorough with their cleaning practices. They checked in with us frequently while we stayed at the hotel. We had a 5 day stay and they made sure we had plenty towels, toilet paper and they took out our trash. read more

Well kids, what we've got ourselves here is a case of corporate greed at it's finest. For a whopping $322.77 I got the worst room in the entire place. I knew online when I purchased it that it was the last room available. What I wasn't expecting is the rate to be so high because it was the very last room. I thought it was because it was one of the best and no one has reserved it because of the price. I was put in room 538. In the second building. Down 3 flights of stairs. The view out of my room is a staircase. The room is really tiny and has a toilet that runs for a solid 3 minutes after it slowly flushes. Wallpaper peeling off in the bathroom, Shower head that's clogged so water sprays out in all different directions. No balcony, no sliding glass door, no privacy if I leave the window open. This room is absolutely no where NEAR being worth the money I paid for it. This is a $90 room at best. The hotel very much advertises as river front. And most of the rooms are. But apparently weather you're staying in a nice room or a crappy one that's a maze to get to. They're going to charge you top dollar for it. Total ripoff, that takes advantage of tourists needing a place to stay. read more

I hate it when bad hotel rooms happen to good people. Now I know that I can't have the same expectations at a Best Western as I do at a Westin or Hyatt or boutique hotel, so my frame of reference in this case is Holiday Inn Express. I should also note that after some pretty serious searching and applying a AAA discounted rate, I still ended up paying what I believe is one of the higher rates for a room in the area, since I reserved a suite. So for the amount that I spent, I have certain expectations, like being able to sleep in the room. First some good things: -- BW has a beautiful view of Florence and the bridge across the Siuslaw River. -- The staff was nice and I thought tried to help us have a better experience once I raised issues, but I felt that their hands were tied by the physical condition of the hotel. -- Cookies at the check-in counter. -- Indoor swimming pool and spa. Now on the issues: The hotel is located on Highway 101 on a bit of a hill. Now for those with hotel rooms on the backside of the property (facing the river), it would probably be fine. Our suite appeared to be practically the only one facing the front of the hotel, next to the lobby, with all bedroom windows facing the highway. So all night long we got to hear people arrive and leave as well as all the noise as cars and big rigs chugged up the hill. I tried to change our room the first night, but they were sold out and my only option was a standard room, which in hindsight, I probably should have done. I checked out one of those rooms and it would be fine for a couple. It actually seemed spacious and furniture, etc. seemed nicer than the suite. Our room on the second night was on a lower level and we had no noise issues. But it still felt more like a budget accommodation than a nice hotel. If you don't require a kitchen or sleeper sofa, stick to the standard room. Breakfast is included and they do have a Belgian waffle maker, a few cereals, juice and bagels very similar to Holiday Inn Express. The breakfast room and the pool a few floors below had beautiful views. When we arrived on Friday night the casino across the way even put on a fireworks show which we could see from the hotel. So while the location is scenic, it isn't centrally located so you have to drive everywhere. Next time I'd try to stay somewhere closer to Old Town so I could walk to the shops and restaurants. When I was in the lobby talking to the staff, several other people came up to complain about various issues so I know I wasn't alone with my displeasure. It also made me feel bad for the staff, since some people like to treat people in customer service positions like dirt which is really sad. They have a tough job. If I had the second room for both nights, this rating would be a three. But for the honor of giving me one of the worst rooms I've ever had, I have to award a two. This was reaffirmed by my stay at another coastal hotel for less money, that was fantastic. So if you stay here, standard room, river view, low expectations. read more

This was our second stay at Pier Point and I would still rave about the location. High above the river with a view of the bridge and with trees all around, the only thing taking away from all that beauty is its proximity to the highway. This BW is a bit like being in a cabin of sorts but not as rustic. Unfortunately I have to report that this visit wasn't as impressive as the last. After we settled into the room I noticed all bits of things on the carpet. Someone has eaten their lunch and simply swept the crumbs down beside the bed. The bed sheets all looked good and smelled clean and the bathroom looked great, but I couldn't really get that icky floor out of mind. I guess I should have said something right away but I didn't want to make a fuss. I felt I should mention it to one of the employees the next morning at least, and all he said was: "Okay thanks I'll talk to the girls about it". I don't know what I expected him to say or do, but that just felt like too casual a response. We had a good experience with the front desk staff. They are always so helpful! Shelby is a volunteer firefighter and is red cross certified. She helped bandage up the big guy after he lost a fight with a windshield wiper blade :-o read more

See all

Upside. Spectacular river views, wonderful staff, cook to order breakfast and room service. Downside: No elevator (hence 4 stars). We stayed for two days days at this hotel and will definetly return. We had the king bed with couch. It was very spacious but most of all view over the river. We drove a short distance to old town which was right over the bridge. In the morning we had a cooked to order omelet/breakfast spectacular. read more

If I could give 0 stars I would. I called a month before hand to reserve my room I booked a king bed. They gave me two queens. I also asked if they had hot tubs...... the lady told me they did, along with a heated pool and that they were open...... the hot tubs are NOT open and the "heated" pool is freezing! I asked if they had any suites with jacuzzi tubs they told me no. I asked if any other hotel in the area did. The lady told me no again. Found out upon arrival, the Landmark did and are half the price of Best western. My husband and I will never stay at this chain again. read more

The check in staff, I believe his name was ?Lorenzo? Was very friendly and accommodating. The room was comfortable. The breakfast was awesome! The breakfast staff were super nice and it was nice to have the freshly made omelette. I would definitely stay here again! read more