It was dark, as we enter the room. Two TVs, on News Mix, in two rooms (bedroom and living room). This room feels like we're back 50 years ago! There's a living room table, a large office/computer desk (perfect height for me), there's dining room table sits 2. It is clean. It's comfortable. We've got so much furniture in here, but we couldn't find the closet to hang clothes. Then I found it, and two luggage rack, just for that, I should give 4 stars! There are many selections of food for breakfast, coffee & juice. I went downstairs for juice & there's a pack of wolves having breakfast, it's probably been a while since a hotel have offered them any. I understand! But, here goes the negatives: 1. The 2nd bed, is tight to the restroom, when I stand up straight, both hands to my side, that's how wide to the wall/bed. Same probably to the wall from the bed to the wall/window. 2. One of the bedroom light, not working. 3. First elevator closest to the front desk, wasn't working. We have to walk a mile (or so it seems), to the more modern elevator, closer to our room, actually. Even the staff couldn't get it to work. 4. Bathroom light/fan noisy! 5. There's also something roaring above the ceiling (fan from the outside? Not sure!) located where my desk is right now. 6. The towels are thin. 7. The toilet, hold onto the flusher, it won't flush properly. 8. There's no drainer plug, so while I'm rinsing my mouth, I get to stare at the cavity of the pipes. Gross! read more

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Stayed there 8/25. Terrible experience. Problems every night. No one at the front desk at night. No one answers the phone at night. They said they would discount my room for all the problems. Then they didn't. They lied to me saying they did. Obviously it wasn't. They said a manager would call me. One never did. There are too many good hotels in Memphis to deal with a partially staffed hotel that is dishonest. read more

Is there a negative score i can choose?! They checked us out at 5am, then housekeeping walks in our room without even knocking! My boyfriend was on the bed naked. I told her to get out and she stood there trying to have a conversation with me. I went and told the front office and all she did was say sorry it was a mistake. Breaking our privacy is a mistake???!!! Then they accused us of vandalism and stealing and made a statement about my handicapped child! read more

The hotel parking lot is surrounded by razorwire. That alone says a lot. Our room was clean. That was the only positive of this hotel. The desk clerk REFUSED me an extra pillow "because there were already 4 in the room". There were 2 of us staying and I have a bad back and needed extra support, as I explained. Later after pressing it he then told me they didn't have any. He was huffy, rude, and purposefully unhelpful. Our sink was stopped up. The handheld sprayer in our handicap shower did not work. The phone didn't work. Bottom line: avoid this place. read more

BED BUGS BED BUGS BED BUGS! STAY AWAY. MANAGER NEVER CALLED TO REFUND ME EITHER. THEY COMPLETELY DENIED IT EVEN THOUGH I HAD PICTURES. F THIS PLACE, AVOID AT ALL COSTS. THIS PLACE SHOULD BE CONDEMNED AND SHUT DOWN In response to management comment: I was bitten twice. Had to pull one off my skin. I have pictures. Your denial and refusal to take accountability is laughable. You never called me, never addressed my concerns, just denied everything. I have reported you to Best Western corporate and have an appt to speak with someone at the Memphis health department on Monday. I'd recommend you call me with remediation prior to that day. Your choice Another update: Tennessee Health Department has been notified. I had a phone call with BW corporate. I have contacted my attorney. And I have a blood draw with my doctor scheduled. You are digging your own hole by not responding. AT this point I don't care about the money, I'm determined to make this an awful thorn in your side if it's not handled professionally read more

AVOID AT ALL COSTS!!! Would never consider this location for another stay even if my only other option was staying outdoors on the freeway! Staff had absolutely no consideration for the guests and their concerns/complaints! 3 trucks were broken into in the early daylight hours (approx 6:30 am) with one having property stolen out of it. Front desk staff was uncooperative and incompetent! By the time the police arrived the staff member that witnessed the event had already left the premises and the remaining staff member would not provide any information including video footage from the CCTV camera outside the building or the name and number of the hotel manager/owner. Completely appalled at how the situation was handle by this establishment! Thank you to the police officer who came to handle the report. read more

Best Western Plus Gen X Inn - 1 of 3 broken into - Hotels Near Me - Memphis, Tennessee

My husband and I stayed one night (10/11/2024). Our first clues that this wasn't the best area should have been the shopping cart, with a bbq grill inside, abandoned on the front sidewalk, the razor wire strung across the back and side fences, and the locked front door when we arrived to check in. To cut to the chase, three cars had windows smashed out overnight, all parked in the side parking area. We luckily parked in front and those cars escaped the smash and grabs. There was obviously a lot of weed being smoked in the rooms because the hallways and elevators reeked of it. At almost $200 per night, one would think the management would hire a security guard overnight. I DO NOT recommend staying here. This is NOT a safe place, and is WAY overpriced. In other words--management doesn't care about the safety of their guests. read more

Room was nice, better than expected. Check in took more than 5 minutes and I am sure it was internet related. Internet in room was almost non-existent. No you tube no Netflix, no Gmail. And internet test speed of 0, it just kept timing out. 3 stars if you don't need internet and use your phone like I did, otherwise 1 star read more

Everything needs to improve! Staff showed no concern about our truck getting broken into. Vehicles are getting broken into on a weekly basis. Makes you think why didn't they see it happen when they have the camera views right in front of them! The vehicles that got broke into was all parked right in front of the office!! read more

This place is horrible! They are very rude and have no customer service skills. I called the front desk several times and they said they would call me back but never did. Left a message for the manager, never received a call back. Do not stay Here! You will be sorry. Wish I could give 0 stars... I never write bad reviews but this was the worst experience ever. read more

I would like to give them a zero but it's not available! High crime area! DO NOT STAY! Our truck was broken into over $3500 worth of stuff stolen. The two cameras were facing down onto the truck; however they didn't capture anything because they don't work! read more

Best Western Plus Gen X Inn - Our window busted out! - Hotels Near Me - Memphis, Tennessee

If this represents my generation I am no longer identifying as a GEN Xer. Staff interaction not pleasant, breakfast not at the standard I'm used to. Room was adequate. Response from management, meh? Definitely no southern hospitality we often hear about. Although this in the mid- south maybe it doesn't apply. Would consider other options. Don't know about the Plus designation. read more

I don't know how this hotel could be improved upon because it was perfect. Clean rooms, great location, excellent price, comfortable bed (seriously), awesome coffee machine, good parking, and a staff that is incredible- the front desk folks are just superb!! Would I like to stay at the Peabody? Sure. But it's not in the budget. Will I be staying at the BW Gen X again? Without a doubt! I can't wait to come back! read more

In town for the weekend we decided to stay here since it's 8 minutes from Beale street. Location was close to the highway. The hotel itself is small. I would say the thing is missing a pool. Lots of great amenities: Mini convince store, free news paper, parking, WiFi, and breakfast. Breakfast was your basic hotel breakfast. They did have a nice variety of everything: Fresh fruits bagels breads danish's cereal eggs waffles(you cooked them yourself)bacon sausage(heat and serve) biscuits and gravy(my favorite out of it all) scrambled eggs with toppings for them.Our room was bigger than I expected it to be. Everything was nice and the room was flipped with fresh everything everyday. Comfortable bed. Nice pillows. Overall wonderful stay rating would have been 5 star if I didn't have to wait 10 minutes because there system was down. I would stay again. read more

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We picked this place because the website said they served continental breakfast and all they had was cold food, nothing hot. Also, when we got there, the room we were supposed to be in hadn't been cleaned. The door was wide open and everything from the person prior was left everywhere. They did immediately switch our room, but somehow it did not get switched in their computer. The new room was decent and it was close to town. read more

Hotel is relatively clean, but it is an absolute terrible place to stay. Extremely noisy all night. No assistance from the front desk. Staying on the top floor = Maintenance team on the fu***** roof at 8am Sunday morning stomping and pounding. Stay here at your own risk. read more

Found roaches in our room. Tried to speak with the manager but she couldn't be reached so we contacted corporate. Would NOT recommend staying here it's super close to downtown, and midtown but in a pretty sketchy area, as we had people asking us for money outside. Extremely disappointed! read more

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I liked this hotel a lot and would choose it again. The room was very nice, very clean and decorated nicely. It's an older building and has kind of a retro look to the room, which I liked. The mattress was good quality and very comfortable. The pillows were soft and comfortable. The shower was one of those large, rainfall types, very nice. It's downtown Memphis so I suppose the area is not totally the best but I walked to a place to eat and felt safe, though it was daytime, not sure if I would do the walk after dark. The woman who checked us in was pleasant, friendly, helpful and informative about the area. The young man who checked us out was also very nice. The breakfast was I suppose typical? I don't usually eat the free breakfasts in hotels but the friend I was traveling with wanted to and it was very early so we did. I have nothing to compare it to. I have no complaints about this hotel. It was a nice stay and worth the money. read more

We checked into this place after looking at their pictures on line. To our surprise, the place is NOTHING like the pictures. We felt uncomfortable when checking in as the place is in a ghetto with people panhandling all around. We entered through one side gate which had cameras. The whole parking lot had a high gate all around it with lots of lighting. We checked in around 6pm. There's nothing nearby to walk to and in front is a busy road with lots of traffic. We checked in and that went quickly. Got a cart, went into the only elevator working, the other one was broken, a noticed a bad smell in the elevator. Like wires burning electrically before a fire starts. Walking to our room. The halls were dirty, smelled, broken mouldings and horrible lookin paint. We got to our room, opened the door and had to deal with a funny smell, like over cleaning. We went out to dinner and came back late. Settled in and then had reactions to the room mentioned in my email to the manager below. We got up and left early to spend the entire day at Graceland. We had dinner and came back only to experience the same symptoms that we had the night before. We left the next morning unable to speak to anyone who we felt could help us so upon checking out we asked for the managers name and email address. The clerk didn't ask us why which would have been the proper response. After several emails, we only got one from Jennifer and the rest of our emails went ignored. Additional comments; the place is dated, our room was smaller in size than normal rooms. We stayed on the second floor, whenever someone above us flushed, the water ran down the pipes and we heard every time PS the positive reviews on this hotel must be fabricated as there's no way based on our experiences could be true. Below is a copy of our email to the manager; Hi Jennifer We were hoping to meet you the other day to share our experiences in your hotel but unfortunately you were not there. My wife and I wanted to express our disappointment in your best western Unit. Rather than post our comments on line we felt it would be better to direct them to you via email. We stayed at your place two days and found it to be the "WORST" stay ever. We predominantly stay at BW because of points as well as the good reputation it has. Before arriving at your place we stayed on the beach in orange beach Alabama and that place was immaculate. When we first walked into our room, we noticed a pretty bad smell. Possibly over sanitizing? Some chemicals? That smell faded the longer we stayed in our room. After being in the room for a while I started having nasal issues as my nose kept getting stuffed and my eyes were getting very itchy. The ventilation in the room was inadequate and you were only able to get air out of the AC. Has the AC filter been cleaned or changed recently or ever? When were the carpets cleaned? I'm thinking mold or dust because that's what would cause my issues. The next day we both got up, took showers and left for the day to visit Graceland etc. my issues were gone throughout the day but unfortunately came back when we got back to our room. During the day my wife and I noticed we were both itching on our legs. We applied moisturizer and went out. The next morning, I had the same issues as the day before with the addition of both of us itching on our bodies. Now we're thinking bed bugs. We quickly took showers which made us feel better but we both had blotches of red on our legs and arms. The past two days I had to wash the itch out of my eyes every 15 minutes with a cloth while inside our room to get some relief. I had to pick up eye drops and nasal spray at Walgreens. We took our belongings and left early Friday morning hoping to speak to you. And that's why we're now contacting you via email. There was no concern at the desk when I asked for you and then asked for your business card which the young lady could not find. My expectation would have been for the young lady to ask me if anything was wrong but she didn't. She just wrote your email address on my bill. I guess she suspected something was wrong. We are awaiting your reply before respond to the email below. I wrote this while traveling and staying tonight at LaQuinta in Alabama. This place is really nice and clean the way I would expect BW to be. Thank you, read more

TL:DR- Had to switch rooms twice and place is old and dirty, and the pipes ring. Terrible stay. My husband and I were just passing through for the night. First off it's not in a good area of town, and I felt unsafe. When we first got to our room, we unpacked and got comfy, and THEN discovered the toilet was loose and water was leaking up through the floor. So we called down and they said come back down and they'd switch us to another room. So we packed up again and went to the lobby. It was a quick exchange so I'll give them that. He gave us our keys and neither of the keycards worked, so we had to haul our stuff up and down the tiny elevators AGAIN. When we finally got settled into our next room, my husband discovered that the plugs on his side of the bed didn't work. Mild annoyance, but still. Also, at two points during the night there was a long, sustained, shrill sound that went on for about 30 solid minutes. Once at 2:30am, again at 5:50am. I was still lying wide awake at 6:30am when my husband got up to use the restroom and when he came out I said, "Can we just go?" And he replied, "I WAS JUST GONNA ASK YOU THAT!!" We didn't even spend a full 8 hours there! Overall the place is old, dingy, dirty, and smelly like a college dorm. The pictures online are lying BIG TIME. read more

If I could give no stars, I would. Several vehicles vandalized and burglarized. Busted out windows. No guests notified of the situation despite staff being aware in the early morning hours. No effort to offer apologies or ease an already stressful situation for thier guests. In fact, the staff were quite cavalier and thoughtless. They didn't even extend breakfast at all to allow guests that were outside for hours filing police reports to eat. All they were good for was excuses and making it abundantly clear to all guests they weren't going to be liable. I guess easy to understand since corporate didn't seem to care much either. Best Western has lost our business forever. read more

This place is horrible. We stayed 2 nights and on the second night, about 10 cars were broken into. Windows busted and all. No one gave us a heads up, front desk didn't notify anyone, offered no help and basically didn't care. We contacted corporate and had no help there either. The manager was a total rude individual that treated us like we were a burden to her. No good, stay away!!! Memphis is just trashy! read more

This wasn't the worst I've seen but there are definitely some issues. My husband has a scooter as he's disabled. The elevator, the hallways, the rooms are too small for handicap access. We managed but it was difficult. Our room was dirty. After 2 days and a complaint the first day I gave up. I used a wet washcloth and washed down the vanity. The staff were friendly but I cannot recommend this hotel. Oh, and because of COVID-19 there is no hot breakfast. read more

I had no problem getting a room for a last minute trip at this hotel. My room was clean. I was able to control the AC/Heat, which I liked. The staff I encountered were very friendly. Maybe I'm not too picky of a person, but the room and stay were up to my standards. I would stay again. read more

Okay, so this is a pretty typical Best Western; and I mean that in a good way. The service is predictably good, the breakfast is good enough for a quickie, and the room is clean and fresh with a comfortable bed. Memphis apparently has a pretty high crime rate and I noticed a lot of homeless people in the downtown area, which is not very far away. So you do need to exercise some caution. I noticed the parking lot is enclosed by fencing, and the lot is covered with a couple of cameras. The location is excellent; close to downtown and Beale St makes it convenient. Also close to the Zoo, the Square and several other attractions without much trouble. There is a lot to visit in Memphis and this is a great jumping-off point. Finally, the staff with whom we dealt during our 3-night stay, especially Diana, were absolutely delightful. You might easily have thought we were long-time friends with Diana. She certainly took care of us! read more

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Been here a few hours. I don't love it but I don't hate it. The problems we had were minor but, they were noticed. 1- clogged sink 2- very small bug (spider?) on our toilet top 3- location was not my favorite 4- burned out reading lamp As I said, all minor issues but I wouldn't book it again. The price seemed right though. Again, this is only 3 hours into it. read more

The majority of the reviews (read: all but one) here are pretty dated. I think the location has since been bought by Best Western. We stayed here one night with no issues. But as I mentioned in a previous hotel review, everytime I read hotel reviews I feel like my standards are just low for hotels. I don't care about outdated decor unless I'm staying at 4 1/2 or 5 star hotel. Usually all I'm looking for is a comfy bed and a convenient location. This place had both along with a solid continental breakfast in the morning. read more

We decided to stay here because it was reasonably priced and, on the website, it looked really nice. We also figured the fact that they had a website at all should mean that it couldn't be nearly as bad as some hotels we have stayed in. The location was pretty sketchy...lots of barbed wire and police sirens. The lobby looked nice and modern, but the person at the front desk was not nearly as friendly as everyone else I had contact with in Memphis. The room smelled very strongly of some sort of cleaner or air freshener. It gave me a headache. The huge shower head was the most exciting part about the bathroom, but it just sort of dribbled. It seemed like they tried really hard to remodel the building into a nice hotel, but paint and flat screen televisions are not as important as nice sheets, pillows and towels. read more

First, to clear some confusion, this is now a "Best Western - Gen X Inn". This is an average hotel with a great location and decent amenities. The hotel is just a few minutes from the the 240 freeway and in close proximity to Beale St., the famed block of Jazz clubs and restaurants. If you don't feel like driving you can take a short cab ride or the trolley, but I don't recommend using the latter at night since it stops running at 6:00 PM. The hotel itself has an attractive lobby and a friendly staff with top notch customer service. The lobby is cozy, yet modern and a free breakfast is provided from 6:00 AM to 9:00 AM (?). Free wifi and DVD players are offered in each room, but the television is restricted to basic channels. My biggest gripe with the hotel is that noise passes easily through the walls, more so than most hotels. It's normal to hear some things like pipes, heavy foot stomps, or crashes if someone in the next room happens to trip and fall, but in this hotel, you can hear people's conversations word for word through the wall. It's pretty disturbing if you think you're, for example, having what you believe is a private phone call when in reality someone sitting next to the wall on the opposite side can hear everything you're saying. I would expect this from the NSA, but not a hotel. All in all, it's not a bad stay. If privacy is a concern, just keep your voice down and you should be all right with everything else. read more

This Best Western does not have the best appearance from the outside. I was a bit worried when I pulled up. The check in staff was very friendly and helpful. The room was very clean. This is what's most important to me. Clean floor, bathroom and bedding. It is not walking distance to downtown unless you feel comfortable walking in Memphis at night. The included breakfast was. Great!! Hot and cold breakfast provided. Good biscuits and gravy. read more

We stayed here for one night during our road trip. We just wanted to see some of Beale street and go to get something to eat. The staff is extremely nice and helpful. We room was bigger than expected and we were pleasantly surprised. Good hotel for a good price. read more

I think the neighborhood was the same as any other neighborhood I saw in Memphis. You're not IN downtown but you're 3 minutes away from it. This place is super close to Sun Studios and a less than 10 minute drive to Graceland. The room was like many other hotel rooms I've stayed in before. The only thing that I would change is the squeaky bathroom door. But that would be an easy fix with some WD-40. The continental breakfast was little boxed cereals, packaged pastries and bottled orange juice BUT I don't argue with free...ever. This place was super inexpensive and easy to fine. Totally recommend it for a short stay in Memphis if you're on a budget. read more

My first time staying here and I have to say I was pleasantly surprised. All employees were amazing and extremely helpful. Room was so comfortable I didn't want to leave. There breakfast was very good as well. I will definitely be returning. read more

This place was awesome! Clean rooms, very attentive staff, and only 10 minutes to Beale Street. Free breakfast in the morning too! We came in on an rv and needed a place to park the rig. Worked out perfectly for us. I would highly recommend staying here. read more

Lovely hotel with excellent service. Delicious morning breakfast provided by caring staff. Everything was perfect, yet very affordable. We had to move to the Sheraton after several nights here and were very disappointed. The Sheraton cannot compare to Gen X. Also Gen X is conveniently located with easy access to Graceland. I highly recommend it! read more

I booked a room here for a last minute business trip. Every room in town was booked because of some festival, so I was stuck with this place. Never again. I would rather sleep in my rental car. First off, the breakfast leaves a lot to be desired. Stale bagels and cold oatmeal is what you'll get, so don't expect much more. Second, ROACHES! Roaches in the room, bathroom, everywhere. It's so disgusting. Save yourself the headache. Don't stay here. read more

This is a nice, clean hotel.......in not a very nice neighbourhood.......lol....the signs say leave nothing in your car.....frankly i was surprised the car was there in the morning. DT Memphis is not the place to stay. read more

Room wasn't as clean as it could be and the ironing board was broken. We reserved a wheelchair accessible room but was given a standard room. Turned out the "accessible" room wasn't much different. Staff was rude and unprofessional. read more

This is a very different Best Western. It is more like a hotel than a motel. Even though it is different we had a very pleasant stay. It is close to the interstate and close to downtown. There are many attractions within a few miles of the facility. The service was excellent especially the lady that does the breakfast. She was a delight. The room was well appointed and quiet. The beds were very comfortable. The breakfast selection was good and there was plenty to eat. The only negative was that it was a little difficult to find because the sign is small and partially hidden by some bushes. Is spite of that we would stay in this facility if we are ever again in the area. read more

IF YOU DON'T WANT TO READ THE WHOLE THING THERE'S A SECTION THAT SAYS THE RUNDOWN BELOW! The hotel itself was okay. It was pretty small. However, it got the job done. A plus, and one of the few reasons it got 2 stars (instead of 1), is that it is very close to Beale, the zoo, and a lot of other Memphis amenities. I think the lesson learned here is that you get what you pay for. It had most basic amenities:fridge, tv, direct tv, breakfast, wifi, and a coffee maker. However, it was also lacking some of the things you would expect from a hotel:pool/hot tub, MICROWAVE. The day time staff was cordial and professional, but the night lady had a Memphis attitude. You're automatically charged for the first night before you get there, WHICH IS FINE. However, the lady at the desk insisted that she still needed to put a hold on my account for the whole amount, in addition to the first night I was already charged for (which was wrong). I had to pull out my capital one app and SHOW her for her to understand. To put icing on the cake:it's located in the medical district. You will constantly hear sirens and helicopters. THE RUNDOWN-The goods:it's a basic hotel that will get the job done for a pretty good price if you don't care about amenities. Very close to Beale, The Zoo, etc. The bad: Staff is okay, but not the best - located very close to a hospital, lots of sirens. The ugly: no microwave, no pools/hot tubs, very small - read more