Disappointed. This used to be our favorite spot when roadtripping, but recently things felt…read moredifferent. We were charged a total of $100 for our pet (price was $50 six months ago). The hidden fees felt shady. Our bed was sunken in on one side, so sleeping was awful for my partner. The breakfast is BAD. Eggs were rubbery. Fine if you like toast and cereal, but not worth it. So sad because we used to love this place.

Really good option to use when visiting JMU. Located in town, with restaurants and much more all…read morelocated nearby. Just a short trip to campus. The exterior is highlighted in blue. The lobby, bar, and rooms are updated and clean. I stay at a lot of hotels, of all levels, and this Hyatt is particularly good.

My grandkids and I loved this hotel. The staff were super-friendly, the breakfasts were good…read more(something for everyone), and the exercise room, pool, hot tub and basketball court were much appreciated. The rooms and hotel in general were very clean and I could tell that staff felt pride in their work. I'll be back.

This hotel worked out so well for us. This property has a great location, very clean rooms, and…read morevery friendly staff. It's rare that we come up on a property where everything and everyone is absolutely splendid. Thank you for a wonderful stay!

My family and I recently stayed at the Fairfield while visiting family and friends over the…read moreIndependence Day holiday. The facilities were very nice--exactly what we've come to expect from a Marriott property. What truly stood out, however, was the staff. Our experience started with Amber at check-in. She was professional, efficient, and genuinely welcoming. As our stay continued, we realized that the exceptional service wasn't unique to her--it was reflected in every member of the team we encountered. During our stay, the extreme heat caused a temporary outage of the air conditioning in the hallways. The staff quickly mitigated the issue by placing portable units throughout the halls. As we passed members of the third-floor team, they were proactive in acknowledging the situation, explaining that it was being addressed, and, most importantly, asking if there was anything they could do to make our stay more comfortable. That level of attentiveness and care made a lasting impression. Our stay ended just as it began, with Amber checking us out. She was every bit as friendly, professional, and efficient at check-out as she had been at check-in. We usually stay at another hotel when we visit Harrisonburg, but after this experience, the Fairfield will be our first choice whenever rooms are available. Outstanding job by the entire team--we thoroughly enjoyed our stay.

This was a disaster from beginning to end - definitely not what we have experienced at Marriott…read moreproperties. Check-in was done online but despite arriving at 9:00 pm we were not assigned a room online. We went to the front desk and were given our room and physical keys. We got to our room and it was VERY warm inside. I immediately went to the wall thermostat and it had a black screen and was clearly not connected. I went to the unit attached to the wall/window and it was set to 70° and it was not 70° in the room. We called the desk and they said they would call maintenance, which they did. He arrived about an hour later and noted it clearly was not cooling. He began to look at the unit and noticed it was on 'fan' and not 'cool'. He had no idea why it was on fan. Fortunately it began to cool. I asked about the wall unit thermostat control and he said that as they began to fail in rooms they were disconnected. Not good. While we were waiting for maintenance the front desk clerk said they were adding 10,000 points to my rewards which I appreciated. When we finally got ready for bed, the pillows were the flimsiest pillows I have ever seen in a Marriott property and we asked for 'real' pillows, which the staff brought up. The pillows they brought up were what the room pillows should have been like. On Saturday we took showers and were shocked that the towels were almost see through with worn tears and rips in them. Again, not consistent with Marriott standards. We were gone for the day and when we got back that night we jumped on the elevator with two other folks before the doors closed - then we all realized - the doors wouldn't close. I went to the front desk to tell the clerk and she said 'yeah, we know' and then went back to using her phone. I asked if they were going to put a sign on it and was told 'we'll get to it'. I told the other guests the response and they were not happy either. We got back to our room and couldn't use any streaming devices because the tv said 'unable to connect to the internet'. We called the front desk and they said they would have someone look at it the next day. We were gone all day on Sunday and when we returned housekeeping had serviced our room which was great - no issues there. The streaming worked fine on the tv so we presumed it was corrected. We were gone most of the day on Monday. When we returned the tv was back to the 'unable to connect to the internet' again. As on Saturday night we couldn't log in to our Netflix, Prime or Pandora accounts - couldn't even get to those screens. We again called the front desk and were again told that someone would check it out the next day and were told they were adding another 10,000 points which was appreciated but it was becoming clear the property had problems and the answer was adding points. A mixed 'solution' We got up Tuesday and I had a folio in my email in-box which surprised me because when I originally booked the reservation on-line it did erroneously (probably my error) indicate a checkout of Tuesday. When I got the email confirmation on March 17, 2025 at 9:17 am I reached out to Marriott and they said I could contact the property directly, which I did on March 17, 2025 at 10:30 am (CST). When I contacted the front desk, I was told they were sold out and we'd have to move to a different room with double beds. I asked to talk to the GM and Franita Tanner (the GM) said that was the case. When I explained what happened on the reservation, she said 'it looks like you booked online' - no kidding - I had just explained all that to her - it was as though she wasn't listening. She confirmed that we would have to move rooms if we wanted to stay. I told her we'd had problems and she said 'I see that' and then went on to essentially say that we were the only guests who had any problems; that the reservation, internet, room AC, pillows, towels, etc. were our issues and nobody else had issues. Wow! I asked her if this property had been given a Marriott waiver from having to 'refresh' their rooms because they were clearly not up to Marriott requirements - she said 'no' Ultimately we opted to stay at another hotel for Tuesday night. Aside from the clerk on her phone and the GM, the staff were all helpful, friendly and polite. The rooms were clearly old - the furnishings were mish-mashed; the only outlets by the bed were one electrical outlet in the lamp on each nightstand - there were no USB chargers anywhere. The pillows, as discussed, needed to be changed out a long time ago. The towels were clearly over-used and should have been replaced. Not sure what the deal is with the internet. We would definitely not return to this property. But for some of the great staff, this would have been a '1-Star' review.

Hotel is clean and modern. Bed was comfy. Room has a fridge, coffee maker, and microwave. Lots of…read morerestaurants within a mile or so. Breakfast had some good choices - scrambled eggs, link sausage, waffles, yogurts, cereals, and baked goods. Would stay here again!

Recently stay at this Hotel for two days. Woke up with bug bites! Looked like bed bugs issues in my…read moreroom. Got worst once home, have to visit Urgent Care, and Primary Care doctor for treatment. Notified the Front Desk, to alert them of the bed bugs issues, requested management to follow-up and requested a full refund. After three call to the Hotel, still no management response. The Front Desk provided contact info and I wrote an email detailing the specifics. After 24 hours, no response. Contacting the Board of Health and Choice chain.

CAMERA IN THE TV We got into the hotel late at night and…read moreour key cards didn't work, and the phone app didn't work , we went down to the lobby and asked for some help and the young guy at the front desk overnights , told us the battery's were dead in the door , he told us to pop the latch when we leave so we can get back in , so our room will be open when we aren't around . we get into the room all of the outlets didn't work and so no one can charge their phone in the furniture overnight. ALSO THEY HAD A FUCKING CAMERA IN THE TV. we searched the whole room to see if there is any more . we couldn't find it, we looked up the make and model an EVERY SINGLE ONE DOSNT HAVE THE "RED SENSOR" we also unplugged it all night and put a towel over it , and in the morning the maintenance dude came up to the room to show us it's for the remote and the tv turned on , then i showed him that it was unplugged all nigand he just acted like didn't understand me after that., we told the front desk and she said the place is being remodeled and that the CAMERA was a tv sensor for the remote

We made a reservation while traveling down I81. The young…read morewoman a very competent,professional employee. Checked Us in,she reported that our room had only 1 card,because they had used all the blanks,for other guests. Our "room" had a non-functioning,dead bolt lock,nice huh?. Shower water pressure,was,non existent. Furnishing, circa 1990, worn chipped, loose knobs, overall in desperate need of an update. The breakfast server was pleasant the selection was good. In summary we have stayed in Hamptons across the USA for iver 10 years and this was barely a 2 star, we wont stay here again.

Great experience at the DoubleTree Harrisonburg. I was coming in for work and we chose the…read moreDoubleTree for those cookies, well the hotel looked fun, and the cookies were a plus. I chatted via the app pre-arrival to see if we could get an upgrade and was able to get into a larger room. Laurie was able to help. Easy check in on arrival via the app. The room was spacious and clean. I walked into a perfect cool temp room. The bed was comfy bed and there was a hot shower. The room had a safe and fridge too. Only downside was the pool was closed for maintenance. I did bring along my trunks but not the end of the world. The service was great here and this is a really nice hotel. A little older but adds to the charm and my room was nicely updated. Thank you, Laurie, and everyone at the DoubleTree for such a nice stay.

Older hotel. Unfortunately, I did not read the details correctly and the restaurant is closed…read moreSaturday and Sunday Large indoor pool area. Would be great to host a kids bday party or sports team. Rooms are updated but musty smelling. May be the storm and that it's a hot July day.

Nice area for a conference. Pretty place. Helpful staff. Easy to find. Can be busy during…read moreuniversity events.

Very disappointed in this hotel . We were scheduled to stay to attend our son's football game …read more Unfortunately he was recently injured and is requiring surgery . I left a message and attempted to call severe times to cancel. Once I was able to contact the hotel I was told there will be no refund and they were not helpful at all with this situation. Jenna and Cecilia kept falling back on a 30 day cancellation policy during football weekends. When I asked to speak with the manager Jermaine I was told I could if I didn't mind holding while he checked in on all the rooms in the hotel. Every other Hotel I needed to call so far , had no problem with cancellation under the circumstances . Very disappointed . The hotel kept my money and will now probably get double for a late booking for the suite I was going to stay in . If I could leave no stars I would .

Terrible experience with the GM. As someone who travels for a living and has a schedule changing…read moreall the time to check out a day early to go to another job this hotel wants to charge me fir the night I won't be here. Terrible customer service to Diamond Elite Member. There are many others hotels in the area so I recommend staying away from this hotel.

Our room was great! Absolutely spotless, so clean and new feeling. Our view had the beautiful…read moremountains and fall foliage. The staff was so kind and friendly. Very accommodating! Our only complaint was that the breakfast wasn't great. We came around 9:40 (20 mins until close) and the food wasn't hot so we stuck to cereal. Looked like great options! The coffee was fantastic. Again, LOVED this place. We will be back in future trips.

My husband and I went here for our first anniversary. We had a three course meal. Let's start by…read morethe ambience. It's so gorgeous inside and outside. Formal dining experience. The food was superb!!! The waiter was knowledgeable about the menu and paired wine with our meal. We will be going back soon.

What a lovely treat! This place was just beautiful, quiet, walking distance from town, and the…read morestaff are incredibly kind and gracious. I've never had an experience quite like this one! The last room available in the Inn (the Rose Room) was a lucky last minute booking when we didn't make it as far on a road trip as we thought we could and we were treated as if we were treasured friends or family-not in an overbearing or too-hands on way, just completely welcomed from the start. The folks here really get it! And the breakfast that comes with the stay-oh, my! Don't turn that down! It was delicious!

Nice hotel with clean and quite rooms. Check in was simple and we rested well. The location was…read moreclose to the interstate and there were plenty of food options nearby.

3 important facts about the author: I grew up in a poor rural community and have slept in several…read moreless than ideal settings, I NEVER leave reviews and I have been a loyal Bonvoy member for more than a decade. I prefer Marriott properties for all stays but Courtyard is my specific preference for single night stops. I have stayed in Marriotts all over the US and Courtyards in nearly every state east of the Mississippi. The Harrisonburg, VA Courtyard is by far the worst Marriott property I've ever visited and is in contention for worst hotel (or motel for that matter) I've ever seen. We made reservations a month in advance (quick turnaround myth busted), checked in around 9 pm (3 hours after online check-in...in a rush myth again busted), mom/dad, two kids and two dogs after a 12-hour day of travel. The parking lot literally looked like it was staged for a bad horror movie. The letters on the marquee and main building signs that actually worked were barely visible, the lighting & atmosphere in the parking lot screamed 'hand-crafted by criminals seeking lower risk hunting grounds', complete with the token one flickering light in the center lot (not kidding). Our room was just disgusting - damp floors, mold and mildew in the bathroom, dirty/un-flushed toilets, urine stain on the sofa bed mattress, sticky/grimy surfaces, faulty AC...just the works. Visited the front desk, was told there were no replacement sofa mattresses available...was NOT offered any form of an acknowledgement or apology but was offered a different room and a clean (I guess) bedding set. Given the conditions mentioned above, confidence the other room would be in better or different condition was less than high...and if it was, one would immediately wonder why it wasn't assigned to us in the first place. Faced with the choice of uproot wife, kids, dogs & luggage at 10 pm or endure damp, mold, urine and filth, we chose to gut it out as a sleep & go, halfway stop on a long road trip. One can only hope the local bedbugs have enough decency and self-respect to stay in better places than this. Stay tuned for updates there. I don't like absolutes but I can say, with certainty, I will NEVER stay at this property again and truly cannot think of anyone I dislike enough to recommend it to. Sleeping in our car in a random RV lot would have been a more relaxing and enjoyable experience.