We spent two nights here, for $230. This was an amazing experience, and much bigger and cleaner than most hotels I have stayed at in this price range! The building is huge, exploring it was part of the experience! There are signs all over, so it was easy to find the gym, and I went there three times and was almost always alone! My one complaint in this gym is that there were no sweat towels, and I didn't see any bathrooms around. You had to go up a flight upstairs too use the one I was aware of. The pool outside looked incredible -- unfortunately I didn't have time to test this out myself. But the view outside was absolutely amazing! Our room was fantastic too. I definitely felt like this was a bit more modern, and a lot cleaner than other hotels. I have stayed out in this price range. I have not been to best. Western is very often, but after this experience, I plan to target them going forward! This was an absolutely amazing stay, and if I am ever in the area again, I will definitely try to stay here!! read more

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Reasonably priced, way, surprised at the level of cleanliness and really cool accommodations like patios to sit out and have a coffee! Staff is very friendly total five star stay read more

Pleasant Stay. What you see online is what you get in person. We had a pleasant stay at the Best Western Premier Denver East. We booked this location because it was close to the airport and it provided easy access to the highway. The staff were all incredibly welcoming, with Jade at the front desk going above and beyond to ensure our needs were met. Our poolside room was spacious and comfortable, providing a perfect retreat after our daily adventures in Denver and the surrounding areas. Perk: Tony Roma's is connected to the hotel. We had never been to Tony Roma's before, but we certainly enjoyed the cocktails and the friendly Service. read more

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Room was clean and well-prepared on arrival. Room was quite nice, spacious with refrigerator, microwave and cooking area (no utensils). However, the hotel did not seem particularly well-run. I could not get my room made up, even after I asked (they could not explain why it was not cleaned). Complimentary breakfast was spartan, but would have been adequate if items were kept supplied (they were not),. They did not answer the phone when I need to call for information (constantly busy). However, price was excellent. read more

We had reservations to come in Lon a late flight. The hotel is about 20 minutes from the airport. We arrived at midnight and the check in clerk was a bit put off that we showed up so late. Then the problems came. The elevator was out of service. We found out that this premier property do\id not offer any breakfast, they assigns a room at the other end of the property and on the second floor, so we had to carry our bags a long way. The room had dirty furniture coverings inside and on the balcony chairs. There were. Small ants walking on the table under the tv and the air conditioning system was not very quiet when it went on. This is not a premier property in the Best Western brand in my opinion. read more

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Like this Best Western. The mattresses are fabulous. The smell is pleasant. The room has two places for people to eat. The Cobb salad is cheap and huge. The staff was very friendly . The heat/cool worked unlike the BW we stayed in yesterday. Pool outside is closed for season only reason I might choose another if this time of year. read more

Best Western Premier Denver East - Darell likes this room too. - Hotels Near Me - Denver, Colorado

Absolutely a great hotel. Tayshea Lopez at the front desk was so accomadating and very nice. I would definitely recommend this hotel. The price was great the front desk personal super nice. Thank you David Serrano read more

I recently had a deeply disappointing and frustrating experience at the Best Western Premier Denver East (4411 Peoria St, Denver, CO 80239). Upon checking in at noon, I was assigned a room right beside the highway. While walking to the room, I noticed many rooms were empty, with cleaning staff working on more of them. Despite this, I was given a room at the end of the wing closest to the highway. After a long drive, I went straight to lunch and didn't notice the noise until I returned. As a light sleeper, I found it impossible to fall asleep due to the loud highway noise. When I brought this up to the front desk, I was told that I couldn't change rooms due to their policy. I asked to speak with the manager and was informed that they would be available at 3 AM. I reiterated my inability to sleep in the room and told them I would stay up until 3 AM to discuss the issue with the manager. After some back and forth, the front desk representative finally agreed to assign me a different room. I thought the issue was resolved, but they assigned me a room just two doors away from the original one. This room was still near the highway, despite many other available rooms being farther away. Additionally, it was a room with poor amenities (even without a bathroom countertop!). I ended up having a terrible night's sleep, resulting in a headache and fatigue the next day. Feeling angry and ignored, I decided to check out early due to the detrimental impact on my health. When I spoke to the manager the next morning, they rudely refused to apologize for their colleagues' unprofessional and discriminatory behavior and bluntly refused to refund my money for the unused days. Despite my insistence on a refund due to the severe impact on my health, the manager showed no concern and only offered me 500 hotel points. 500 hotel points? Is that supposed to compensate for my ruined health and dissatisfaction? It felt like an insult. Reflecting on the whole experience, I felt targeted as an out-of-state minority. I am deeply disappointed with Best Western and the unprofessionalism of their staff. This is my worst hotel experience ever. If Best Western management reads this, please put yourself in my position and tell me if this treatment is fair. This will likely be my last stay at Best Western, and I am extremely disappointed in the hotel's poor culture and service. read more

*loved* our quick stay here in June 2022 and are adding to the list of Denver go-tos! Just booked again for several nights soon, actually... The room itself was great - massive, with vaulted ceilings that made it feel very airy. Supercomfy bed & pillows. Full kitchen and dining table. Hot tub. Awesome location 10 mutes from the airport, 10 minutes from RiNo Arts District, 10 minutes from Stanley Marketplace Aurora, where there's some of my favourite food in Denver - Rosenberg Bagels, Denver Biscuit Co read more

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Ashley was super kind enough to acknowledge my stress when i just needed one night to stay and i accidentally booked for the next day, she did her magic and made sure i was having a room to sleep in tonight ! hotel very nice and rooms are very clean 10/10 recommended! read more

If I could give my experience 10 stars I would !! My partner and I have never been to Colorado and we were driving over 15 hours to stay for a visit. Of course life happened and we were going to check in at a VERY late time, 5-6am. We called and asked if we could get an extension and a young lady said she made note of it and it wouldn't be an issue. We got here, slept for a few hours until checkout @11am. Just when we got to the lobby we got stopped and asked if we wanted to stay until 2pm to get extra sleep! We were already told by another person that we couldn't stay any later without paying for another day, this woman on the other hand said," Oh don't you worry about him, I'm the general manager." and it so happened to be the same young lady that helped us on the phone. We're finally leaving @2pm, thanking her again for her kindness and explaining this is our first time in the state, then she gave us tour guides to find some things we would like to do! Thank you again Ashley Farrow for all of the help and kindness you showed us both, if we are back in town we will DEFINITELY be coming back ! :) read more

My experience here has been above amazing. There are 2 staff members by the names of Taysha & Kassandra. These 2 women have been the best hosts a person could have. If I were anyone, I would stay here again and again. Thanks, ladys! read more

No assistance from reception employees - refused. My right foot injured & debilitated. On a one leg scooter to prevent stress on the right foot. Sometimes I need help. No assistance from reception employees upon request. On Thursday, October 3, your graveyard receptionist and day-shift receptionist refused to help me with my luggage at 0630 am. I requested help with my luggage from my room to my truck. Total request time would not have exceeded 5 minutes. Room close to reception. All other employees provided assistance and helped, supported by the survey. When I asked for help from two reception employees prior to departure, the day shift receptionist told me the graveyard employee just finished her shift and was going home and the day shift employee - her -was just starting her shift. That was their reason for refusing to help me. Both employees just stared at me. Nobody in the lobby. I was forced to walk on my foot to retrieve my luggage from the room. This aggravated the foot which was confirmed by my doctor the next day during a previously scheduled appointment. I do not understand this. All other employees to include reception employees bent over backwards to help me all other times to include Gus, their maintenance employee. I cannot think of one time in my life when I refused assistance to anybody when they came to me and asked, "Can you help me." These two employees are not consistent with other employees on this property and both employees are inconsistent with the service standards of the hospitality industry. I do not get it. I have never been treated this badly at any B/W property. This incident has broken my trust with B/W. Why did this happen? read more

We were only here for one night total, and it was after an exceptionally long day of exploring Pikes Peak and Garden of the Gods. I guess the point I'm trying to make ..... when you go for a day and don't eat whatever meal you have is AMAZING! The same could apply here, although I don't think that's the case. We were pretty beat after a long day of travel to get to Denver then playing all day into the early parts of the night. But, that being said, the staff were friendly at check in and gave us all the information about wifi, complimentary breakfast, etc. The room was on the far end so we needed to drive around to have closer access. The room was plenty spacious and obviously cleaned very well after the previous guests left. The hotel itself was quiet, and what we loved is that it was located close to the entrance of Rocky Mountain Arsenal National Wildlife Refuge, which we figured we'd have time to check out in the morning prior to our flight. The breakfast set up was located in Tony Romas (attached to the hotel) and was not a buffet style serve yourself. The hotel staff had gloves and masks on and took your order and prepared a plate from the buffet style food they had access to. Pretty quick and efficient process for breakfast. We were pleased with our stay here and wouldn't hesitate to return. read more

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Denver did not disappoint! Absolute great accommodations at Best Western. Location was right off I 70 after driving all day. Room was very comfortable, clean, and beyond what I was actually expecting. Taysha was helpful in answering all my questions from local entertainment, eateries, and other accommodations. Her reception alone will bring me back to stay my next visit! Thanks again Taysha and Best Western!!​ read more

If I could get this one star, I absolutely would we had a reservation showed up on time to our reservation coming from Tony Romo's, which is next-door which was for the food was awful. We get our room key go to our room. The room is filthy has not been cleaned at all. We go to the counter and tell the ladies up there they really didn't care at all we requested a room with a Jacuzzi in it. They did not apologize. They did not care this happened last night the 26th hotel looks nice online is very very ghetto. He walked down the halls of the hotel. You can hear people fighting fighting arguing smells like cigarettes and weed do not waste your money at this place. read more

Once again, I had a wonderful stay here. Over the years this hotel has become my number 1 choice as I'm in Denver every weekend for business. Taysia and Michelle were a great example of going above and beyond in customer service today. Rooms are a great value and are always clean. Taysia thanks again for all you do! I will keep coming back here as long as I need to be in Denver and recommend this hotel to everyone. read more

Do your research before booking a room at this dump. My Wife got stuck in Denver and we booked a room there not knowing it was in the hood. Ken the overnight clerk, is a compulsive liar and refused my wife a room at 2:00am Presidents' Day weekend. His story differs from what actually happened. I have been a Diamond select with Best Western for years and this by far is the worst. According to Ken my wife was trying to check in with someone else's credit card. He refused her a room before even seeing her credit card. I booked a room for 2/19 at 1:00 am on 2/19. The website won't allow you to book for a day that has already passed. Unbeknownst to us, and according to Ken, their day doesn't end until 4:00 am. Not sure why he was unable to change the reservation and use my wife's credit card but things went south from there. I was in Texas and trying to get my wife taken care of in the middle of the night. Ken hung up on me not only once but twice because " he felt threatened" I was able to find my wife a hotel in Hudson, CO at the La Quinta. They were more than happy to take a card over the phone as they only had two rooms left. After my wife requested an Uber to take her 30 miles away to the new hotel at 3:00 am Ken told her to leave the lobby or he was calling the police. He felt threatened by me even though I was 700 miles away. She had to wait by herself in 13 degree temperatures outside the hotel at 3:00 am. Ken seems to get his kicks doing this to people. Called BW customer support the following Monday and they stated I wasn't the first one to have issues with Ken. Speaking with local management at the hotel was also a waste of time. The "manager" I spoke with there thought the entire situation was comical. She was pretty much worthless as well. read more

1 star because the amount of attitude was absolutely ridiculous. We called ahead and booked a room specifically for us and my dad's new puppy. When we arrive we find our room is not only on the second floor but it's carpeted. Balcony door was missing a handle because "they're remodeling" and not all rooms have access to a patio, then why have any patios to begin with? Only for them to call back saying we didn't say we had a pet when we told them we did and they themselves didn't listen and give us anything we needed to sign for the pet fee. Would not stay here again regardless how nice it looks read more

Dirty room and poor service. Funny thing is it's NOT less expensive! Just terrible

Found this hotel on HotelsTonight. 15 min from the airport. Quiet stay with numerous good food options in the area. I was honestly so pleasantly surprised! I usually steer clear of Best Westerns but this one has changed my mind! An $80 stay that rivals many $100+ hotels I've stayed at. Comp breakfast from 6-10AM. Friendly staff. The room and hotel are beautiful and well kept. Would stay here again in a heartbeat. So convenient for travelers coming in & out of DEN. read more

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Wow what amazing customer service and cleanliness here. I have stayed at other Best Westerns and I have to say the staff is always nice , but here they really went above and beyond. I had been driving all night and was extremely exhausted, and both Jaya and Fernanda helped to accommodate my family with sincerity and kindness. I will always stay here when I come through town! And the price was amazing for what I got! Their pool is amazing and looks like it should be in a magazine! Thank you again ladies. You made my whole weekend. read more

Reception is very rude. Stayed 4 nights and my room was only serviced the first night. Asked for towels and was told to come downstairs. Pool and jacuzzi is closed until memorial day. Wish they put that on the website before we book.. Hotel was so bad I had to make it my first review. Such a shame because Best Western is my go to hotel. read more

We are Platinum members and have stayed here before. They made my wife feel special and treated her well in the past. Now there is no complimentary water, no free , the coffee was out when we came downstairs in the morning and the price went up. We will be shopping around. read more

Amazing hotel! Wish we had found them sooner. The rooms are so spacious and CLEAN! Balconies are definitely a PLUS&MUST in DenverThe staff was okay. The location is about 15 minutes from the airport so that was perfect. This will definitely be our FIRST pick when we stay in Denver. ;) read more

Really nice hotel! Dariana is amazing at her job! Really helpful and Upgraded our rooms to rooms with balconies. The room are nice with CLEAN sheets! read more

Five stars for Jada. This was months ago, but we were driving into Denver through a scary storm and weren't sure if it was safe to press on. Jada gave us solid info; she had chatted to some guests coming in from the same direction who told her the roads were clear and relatively safe. That turned out to be true, and we were very glad to be able to end our long drive in Denver instead of scrambling to find a different hotel. read more

Room and hotel were nice, however we stayed for 4 nights and our room was never cleaned by housekeeping. We left out the sign provided that said "Please Make Up My Room" every night. We even asked the front desk if we needed to do anything else to get housekeeping to clean the room. They said that they'd make sure housekeeping got to our room that day, and even texted us saying that they were cleaning our room at that second. We came back to our room, and nothing had changed. So we decided to just ask the front desk for more towels so we could have something clean at least. They gave us the small hand towels and said this is all we have. Terrible service. Only booked to have the jetted tub in the room and never coming back read more

Wanted to commend the staff at the Best Western Premier on 4411 Peoria Street in Denver - specifically Kelly Chandler , Elizabeth, Imani , Alise , and Michael. We made it to Soccer nationals located in Colorado on June 30, 2021 and in less than 2 weeks a soccer team of 18 athletes, 3 coaches and 30 family members had to plan a 6 day trip to Denver. Although there was a mandate to use a tournament housing vendor with our hotel needs, they could not locate a hotel that could accommodate us and meet what we needed from within their available inventory. I called around and found the Best Western Premier , spoke to Kelly , who immediately helped me and set up a block of rooms complete with pricing and breakfast included . She ensured we would be kept together and that promise was held up. We arrived and although the hotel was short staffed, they were amazing in getting everyone into their rooms and accommodated everyone's needs during our entire stay. There were small bumps with check in time but only due to limited housekeeping staff in getting rooms ready. Elizabeth, Alise, Imani and Michael , the front desk , should be commended for their tireless efforts to address everyone's needs constantly ...I don't think they ever went home. From checking people in, to towels, coffee supplies, garbage bags, quarters, repairs, etc, they were constantly barraged with issues. The constant checkins and check outs due to sports events and all the housekeeping issues since there was no actual housekeeping due to Covid , they had all duties on their shoulders for all 200 rooms and they all did an amazing job. All requests I had for my team were satisfied --from having a designated room on a daily basis to have team lunches to supplies to getting information or simply accepting food deliveries --they were amazing !!! Down to the very end we even figured out a way for the late checkout required so we were so happy to stay at the Best Western and will definitely return if we have the opportunity to play in nationals again . Thank you Kelly, Imani, Alise, Elizabeth and Michael for making our stay amazing and memorable ! Your hardwork, dedication and attention to customer service should be recognized because it is employees like you that will create loyalty to the places you represent! Your employers should understand the value of that because I would rather stay in a hotel where I am treated amazingly by the staff than a hotel that could be considered 10 stars and the staff is horrible read more

So this hotel was great as far as comfort and breakfast .. but 1- the Tesla charger didn't work and 2- "Jungie" the manager really complicated my life. I wasn't able to do my plans and had to change my entire schedule because of her !!!. Talk about no customer service !! She was rude. She said she had a quota to meet in regards to late check outs and could not honor anymore. I've never heard something so ridiculous in my life. One and a half hours before checkout your quota is met ?! You couldn't work around my room and come back to it. If I were you I wouldn't ask for a late check out I would just stay until 12 and then ask after the fact .. read more

This hotel is absolutely horrible and I would not recommend anyone ever stay here. When we arrived, for our 4 night stay we had just come in off an 11-hour drive, and when we got to our room it was filthy. The headboard was full of white spots. The door to the bathroom was damaged, and all the soaps were already open. This made me assume that they accidentally gave us a room that hadn't been cleaned yet no big deal. I requested another room, and the next room we were put in was just as dirty as the last. My wife ended up doing a lot of the cleaning while I was downstairs working with the staff on the electric car charging which I will get to later. The table underneath the television was so dirty that it turned our Clorox wipes black. The shower had black spots on the floor, and the shower head had black buildup all around it. The furniture on the balcony had spots in them, and there were chips all over the floor. For the price of this hotel these are simple things that should not happen. I've stayed in Best Westerns in the past and have never had a problem with them cleaning the rooms, so this was a surprise. Now on to the EV charging. I called the hotel before we made the reservation and the person on the phone told me that they had 3 chargers available, and that I would need to download an app to use the charger at the hotel. When we arrived at the hotel I was told again that all I needed to do was download the app and connect to the charger, and that they had 3 chargers available. I drove all around the parking lot they only had one charger. I later asked another employee and he confirmed that they only had 1 charger available. I asked the front desk about the app that I was supposed to download, and they didn't even know the name of the app. The charger has a QR code on it that takes you to the website for the charger, so I decided to pull the manual for that specific charging station. It turns out that there is no app at all, and that you need a key to turn the charger on. I brought this up to the staff and showed them the manual for the EV charging station on the hotels property, and even showed them where the key was supposed to go to turn it on. The staff looked for the key and of course they were unable to find it. One of the primary reasons I chose this hotel was because they said they offered EV charging. If you don't even have the key to turn the charging station on, then you don't actually offer EV charging. I spent about an hour with the hotel staff showing them how their own charger worked. My thoughts at the time were mainly to try to help the staff so hopefully the EV charging issues would be rectified before the next EV owner books a room at this hotel. I seriously doubt that they fixed any issues though. After all of the issues we faced the previous day we decided to check out of the hotel early. I went down stairs and talked with the lady at the front desk and asked to speak with someone in management. I was told that there wasn't a manager I could speak with at that time. I even offered to come back at a later time, but was told that the manager still wouldn't be able to speak with me. So I explained all of the issues I had the previous day to the lady at the front desk, and contacted hotels.com to get my room refunded for the rest of my stay. There was no chance that we were planning on staying another night in this place. When I brought up the EV charging issues, the lady at the front desk lied to me and told me there was a global outage with those specific chargers. There was no global outage, and again I ended up pulling the manual for the unit. Even showed the staff who they needed to contact to get a replacement key. I will admit being lied to at that moment really got on my nerves. I mentioned that with how dirty the room was we shouldn't even have to pay for the single night that we were at the hotel. Of course we still ended up paying for the single night in this hotel. Do not stay here! read more

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Got in very late at night and did not expect such a beautiful big room with Jacuzzi. The bed was fairly comfortable with plenty of pillows. The complementary breakfast had lots of choices. Everything was very clean. Staff is very friendly and helpful. read more

This hotel has become a card in our pocket when traveling through Denver. It is extremely reliable with excellent staff, clean beds, stylish and well furnished rooms, plus a pool area! We bring our dogs and the staff is very welcoming to them as well. Highly recommend the taco truck across the street! Overall a great experience and affordable to anyone traveling with a dog! read more

Hands down the best looking hotel I've been too. The staff was amazing, and so polite. Room was immaculate, and even had a back door. Literally it looks like a luxury hotel. read more

Looks nice and clean but maybe all the dirty parts can't be seen or hidden. Only here for a night. read more

Best Western Premier Denver East - Mattress - Hotels Near Me - Denver, Colorado

I had a reservation at the radison and they had a emergency and they moved my reservation here. I called and they got my reservation set up. Upon arriving there was some confusion on if I had paid or not but they got it all straightened out and got checked in. Went up to the room got settled in. My only concern was there was 10 yogurts left in the fridge from a previous guest and also trash left in one of the trash cans other than that the room was great. Next to the staff everyone I interacted with was friendly and I was greeted every time I walked by the desk. I did not try the food on property. I would recommend this property to friends or family. read more

The staff at this hotel was beyond friendly. Lela, one of the front desk staff members was particularly helpful and let me pick her brain about the best way to get to and from Coors Field. The room was clean, ice was nearby, and they did not charge for parking. I especially liked the yellow and teal colors that some of the hallways were painted. read more

I don't even know where to begin with this. Overall literally my worst experience with a hotel, ever. We were going to be later than expected and called in advance to let them know, which went well. We were assured everything was good to go. We show up at 2am, exhausted from delays and long travels to find out "all the rooms were taken, except for one that she needed to go REMAKE the bed". We were confused but after calling around realized it was our only option to take this handicap bed. She asked us to wait so she could go make the bed, but continued checking in guests and working at the counter, so we went to i spect why someone would "mess up a bed" and leave. Seemed suspicious, and the room was such poor quality we decided to take her up on her offer to walk us to another property. She proceeds to tell us it's about 10 mins away, and shows us on the map, saying it's really not far at all. We start walking to this next property and quickly realize it's a 10 min car drive, not walk. With blisters and a bad knee from altitude changes, we turn around after 5 minutes and head back for an explanation. She is checking the room we had just inspected out to another person, and then gets to us. We say that we are so upset with this entire process to just issue us a refund and we'll figure it out elsewhere. We are told that's not possible, but that she just magically found us a room. I ask her if this is even clean, which she states it was cleaned earlier in the day.. doesn't make any sense how it just shows up available to anyone at 3 something in the morning. We are so exhausted and upset with that entire situation, and after her raising her voice at my boyfriend who is an employee of best western himself, we just wanted to sleep. The next day we heard nothing from the manager, which we had demanded she place a complaint for us. We speak to the front desk and they take our name and number a second time for the manager. We finally were able to stop at the desk on our 3rd day, and talk to the manager and let her know that 2/3 days we were woken by housekeeping because no one makes our room as taken the entire time, and that we wanted to discuss our initial issue. She said she couldn't do anything about any of it, but would give us "points". I told her this was such a horrible experience, I wouldn't be staying at best western anytime soon if I could help it. She then proceeded to ignore my frustration, and said she needed a copy of my Id, that she never would have even gotten because she avoided to call us or discuss the complaint. The Id that was supposed to be collected at check in and we were checking out. Not to mention we found trash in our room and the floor was wet and smelled of dog. Such a dissatisfied and disappointing experience, especially because the best western premier that we're familiar with is so so nice. DO NOT STAY HERE if you have any choice at all. read more

We were pleasantly surprised. The location is near-ish to the airport, but not in a very nice part of town, so we weren't sure what to expect. Initially, we were pleased with the ample, well-lit parking lot, as we arrived close to midnight. The night manager was cheerful and friendly, and promptly got us checked in and headed to our room on the third floor, at the top of the building. The room was absolutely gorgeous! Vaulted ceilings, a desk and chaise lounge, utterly comfortable bed and pillows with lovely accents. The bathroom was pristinely clean and modern, with wonderfully selected toiletries. We were absolutely happy with our stay here, and will continue to come here when we visit Denver in the future. read more

Please don't let the Premier fool you, this is still very much so a Best Western. I wasn't in charge of booking the accommodations, so I was in for a surprise. Lol. This hotel is very conveniently located, right off of I-70 on Peoria! The hotel is also quite big! The check-In process was smooth and they were able to accommodate my request for no feathers in the room (thank you so much!). This hotel is extremely dog friendly, so do not be surprised to see unleashed dogs all throughout the hallway. The walls were dirty in the room (gum was on the wall) and it looked like it hadn't seen a good dusting in years. However, the bed is okay and the front desk is responsive. For the price point they charge, it's very reasonable. You're not paying Ritz prices, so don't have Ritz expectations. Fine place to lay your head at night without having to worry about your safety. read more