The review is for Sean. I had called Hilton and they were booked without much help outside of that…read moreso I went in person since I was so close. They were in fact booked but Sean called his sister property at Hampton for me. And was able to secure a last minute room. He even helped me with directions to get there faster so I wouldn't have to take the side road. Just excellent customer service! He even called to see if his reservations were on their way to see if he might be able to give me one of their rooms. He wasn't doing it because I was a female or anything like that he was just doing a fantastic job and it was so nice to have somebody going above and beyond! Especially when he was going above and beyond because that's how he is doing good business not because he thought I was pretty. I was thoroughly impressed with his level of commitment and I really appreciate it after such a long drive and especially when the phone customer service did not take care of what I was needing. I'm not sure what his role is here but whatever it is he needs a promotion. Thank you again so very much! I was exhausted and I did not want to go to the next town

It's a very nice hotel, clean, quiet, modern. But I really had a weird experience that messed up a…read moregood nights sleep. When we turn down the bed, it seemed odd. Then I noticed that the mattress protector was placed over the fitted sheet and top sheet. There was a mattress cover on the mattress. And both covers on the bed were fitted bedspreads. Unfortunately, we spent an uncomfortable night after removing the mattress protector. Also, the breakfast is really lacking. It's a shame because this hotel brand is a very nice hotel. And I was not alone and having complaints, I saw two gentlemen, separately, go up to the front desk and complain that their shower toiletries had been empty for several days, despite asking to have them filled. Mine was also.

This place is clean, the staff is very friendly. The breakfast was amazing and there was alotto…read moreoptions to choose from. I chose to stay in a suite and it is very spacious. The size of the bathtub is just wow and the overall decor is beautiful making my stay super relaxing. The location is not that bad a restaurant and a convenient store is within walking distance the parking suitable.

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, TX has to be the best in town!…read more I decided it was time for a girl's trip that comprised of me, my mom, and my two young daughters. My mom enjoyed museum hopping and site seeing with us. She also got a really good night's rest here. As we left she referred to it as "a neat place." My daughters absolutely loved the pool and hot tub here - we had it to ourselves the night of 1/13/2024 and the following morning. They also raved about the hot breakfast with a cute little Texas-shaped waffle and a variety of boba pearls, including blueberry flavor. Yes, I said boba! We stayed in Suite #203. It was nice and clean with two double beds and a sleeper sofa plus two flatscreens and ample outlets. After taxes and fees, my rate was $160.99 The only pitfalls for me was the interstate noise which wasn't too bad, but I could also easily hear kids running up and down the hallway a few times. Additionally, we had to use towels from our room for the pool. At one point I had to go downstairs to ask for a blanket that I thought should have been supplied in the room as part of the sleeper sofa. Nice, friendly staff. I'd definitely recommend for families.

We needed a clean and cozy place to stay ,We found one. The price was reasonable for two people…read more The staff was friendly. I walked in the room and it smelled clean. Room was in great shape. Restrooms were clean beds were comfortable. They also offer a breakfast with the stay. I would definitely recommend.

The Home 2 on the other side of the interstate was sold out, so I chose the Hampton Inn instead…read more Let's just say that I'm really torn on this one. So here are the best & worst provided in a brief overview. PROS: The customer service here was excellent! The hotel's texting system showed a very attentive front desk agent prior to the time of arrival. I usually check in online and obtain a digital key, yet I decided to stop by the front desk to get a regular key. The PM agent was genuinely friendly, as was the AM agent/general manager the following morning. No problems here at all. Parking was also plentiful, and the access to I-20 eastbound was simple. CONS: The first impression of the room told me that the hotel either was dated and required upgrades/renovations, or that it really needed some TLC. Several spots were found on the walls, the flooring the connected the carpet to the wall was ripped & scuffed badly, and two out of the five lights within the room were completely out. But the one thing that disgusted me the most was that the desk chair seemed to have dried male bodily fluids on it, which I can only describe that it rhymes with "Bemen" or "germ." I put a pillow on top of the chair to insure it, yet then decided that I wasn't going to work at the desk that night. I wound up doing paperwork on my laptop while laying in bed, which I found surprisingly clean. And why I didn't switch rooms? I was just too tired and settled, having arrived in the evening while planning on departing early the next morning. The bed itself pretty much saved everything. Overall, this visit was so-so. I'm willing to give this hotel another try in the future when traveling through west Texas. I only request for the property to pay a little more attention to detail when it comes to cleanliness, and basic maintenance with electrical items such as lamps.

Stayed here as a military family moving from California to North Carolina. We found a bed bug on…read moreour bed WHEN WE WOKE UP. Lovely! All of our belongings have to go in trash bags and we have to go buy all new stuff because of this. The AC also didn't work and it's June in Texas. Do I need to say more?? I included a picture of the bed bug. Don't stay here.

It is an older motel but there is one thing that stands out, the staff! One example our key card…read morewas a little slow and the lady that cleans rooms came over and helped us... stopped what she was doing and helped... that usually don't happen.. everything was great here! We felt welcome.. clean and quiet..

Godsend! Shout out to Amber! She was so sweet and made me feel so welcome and aided me with…read morewhatever room accommodations I had! She even called me when my food arrived in the lobby! So sweet and the room was super clean! Smelled amazing and everything was amazing! 10/10 I would happily recommend all day

This hotel was perfect including the entire reservation process. Every staff contact was above and…read morebeyond expectations. I sincerely appreciated each staff up to and including the GM Omar! The hotel was perfectly clean and followed all the guidelines. The room was impeccable! Way above my expectations. From the cleanliness to the comfortable bed to the linens and the coffee in the room! Just great in this time. I will stay again when I am passing through from Tucson to Dallas. PS I am a former Hotel GM who has run Marriots to full Holiday Inns to many others

Don't judge the book by its cover on this one. For the cheapest hotel we could find in Pecos at…read more$100/night+ after taxes, it wasn't bad. In fact, if they marketed as a kitschy 50s kinda Hwy 66 place it'd be cool. Free wifi, the rooms have been redone with newer tile & granite counters on bath vanity, nice flat screen cable TV, etc. For the money based on the high prices hotels charge in this town, it was fine if you're not expecting the Taj Majal. They need to re-install the pool they used to have, add some planters & landscaping to improve their curb appeal, put in better comfort amenities like tissue boxes, Shampoo bottles, better quality towels etc to get a higher ratings and draw more people in.

Manager and his family were all extremely nice and very accommodating. They even let me know when…read morehousekeeping would be coming by to take care of the room since my boyfriend works nights. Great People.

got told by Gandhi there was gonna be breakfast the night before. Woke up, there was absolutely…read morenothing left, no coffee whatsoever No biscuits to go with my gravy. And it looked like no one showed up to work to the the bagged eggs in the microwave. The room was fantastic but again ...there was no biscuits for the gravy out. And no go go juice to keep me going down the road away from this hotel.

When I reserved the room I had requested an early check in. When I arrived the lady at the desk was…read morerude about the request but she did let me check in. The bottom floor near the reservation desk smelled like vomit. I used the elevator to go to the second floor and it vibrated violently when it stopped. The hallway on the second floor was incredibly hot and musty. When I entered the room I turned the A/C to 67 but the room never cooled to the temperature and I checked out a few hours later and moved to another hotel down the highway.

Ohhh lala, I found another treasure in this piece of caca town…read more You can drive past this hotel 20 times and swear you might be getting into something bad since you passed the other hotels on each side and think you will have a better choice. Truth be on the fact is the other hotels are decent inside and out but you might be paying out your butt unless your company is paying for your room. Forward to La Bonita Inn and Suites, it does not look like much from the outside since the parking lot has a lot to be desired as well as the marquee sign looking plane Jane but step inside and you will notice a transformation to updated Motel as well as the rooms. If you work out of town a lot like I do and stay in various hotels/motels, you know that feeling when you've been tricked because the outside of the hotel looks Grand and lot of flowers and lights and then once you get inside you are greeted with cracked corners, mildew bathrooms and semi bald carpets with TV's halfway working and air conditioning heating systems barely working? Well somebody got it right this time, it looks like they started from the inside and are working their way out. The rooms that I have stadium in two consecutive nights number 107 and number 108 were very clean, pleasantly placed furniture, new TVs and amenities. Maybe I have not stayed at another really good hotels but what caught me off guard was the field liquid hand soap dispensers in the restrooms by the sink and in the showers. You get hand soap, lotion, shampoo, conditioner and body wash. You do not need to go to the store and buy your necessities unless you are picky about your fragrances. Another Edition that I like about these rooms is you get a medium size refrigerator, not a winky dinky unit that you can barely fit a loaf of bread, mayonnaise and sandwich meat in but a really nice eyes refrigerator! Probably the timing that I've been here but the hallways are quiet at least to say, no slamming doors, no Rugrats running up and down the hallways and for Pete's sake no x-rated moaning sounds coming from my neighbor's walls. They do not have a hot breakfast here like you might be expecting but at least it has a waffle iron that you make your waffles in Houma a toaster and your usual continental breakfast items. Message me if you are in town and want to know where a really really good hot breakfast with fried eggs and omelets are. There is a laundry room with about four units in there. The cost that I saw was a dollar twenty-five next to it is a really good working ice machine unit. For your snacking pleasures there is a interior convenience store if you want to call it that for your snacks, chips or whatever. Don't expect too much from there. Front desk personnel when I checked in had decent attitudes, no qualms there. In short do you know what I like the best about this Motel? On discounted sites you will be paying around $62 that's including tax, fees Etc that's where the other motels or stayed around would be around the $80 mark.

The Alpine Lodge Restaurant is a free standing building on the same lot as the Best Western motel…read more It is open to the public, but is extremely convenient for guests staying at one of the two Best Western hotels. The breakfast buffet was actually free because I was staying at the Best Western motel. I received a coupon for the free breakfast when I checked into the hotel. Because this is also a restaurant for the public, you have to wait to be seated by your waitress. She will also ask you what you want and bring you your drink even though coffee and juice are included. It is nice service and worthy of a tip, so bring your wallet and show up in something other than your PJs. The staff are frequently replenishing the food in the buffet area, so the food is always hot and nicely presented and the area is clean. The buffet includes both hot and cold items. There are scrambled eggs, sausage, bacon, and a do-it-yourself waffle iron. You can also load up on fresh cut fruit, yogurt, cottage cheese, cereal, toast, and pastries. Since it is a buffet, I'm assuming you can go back for seconds, but I didn't try since I loaded up my plate the first time around. I'm not sure what other choices are available in Pecos, but this one seemed to attract plenty of locals for breakfast. They apparently serve lunch and dinner too. The back area of the restaurant looks like an outdoor tiki bar. The patio has surfboard tables and appears to be a great place to get drinks with friends after work. Next time I go through Pecos, I'll have to check out the late night options.

Salad & Soup bar is good. Nice selection of goodies with fresh salad greens and toppings. Two AYCE…read moresoups that were tasty too. Nachos were just all right. Decent flavor on the meat but cheese was a bit thick. Topped with fresh diced onion, tomato & jalapeños. Was acceptable but could have been way better