Will never be a patient here again. Not because of the Klamath staff but because the billing staff. I called, sent numerous emails, messages through the patient portal....they refused to respond or bill anything to my son's school injury claim....then sent me to collections without even a notification email. Zero customer service with the corporate company. read more

This place is absolutely horrible.They treat women with no respect. I went in for a UTI and was asked 18 times if I was a prostitute. I said , no I just got off of work it was a 7:30am apt. The nurse then said you are a prostitute. It took everything I had not to smack her in the mouth. I said, no I got the night shift every legitimate job.Please show me some respect in which she never did. Imagine having a healthcare provider and the staff , assuming you're a prostitute and then treating you like your some kind of disease. But wait, are doctors supposed to help you?Didn't they take a hippocronical oath. All I can say is do better for yourself.Don't go here. read more

New doctor there. He was very accommodating and we absolutely agreed on the treatment. I'm not exactly a fan of the new app to register as a patient.. Just because not everyone is tech savvy or have phones that can use QR -- such as elderly patients. Also I would prefer to have opted out. read more

So had trouble with billing and Moda and they worked with me to help. It's always a nightmare dealing with billing and Insurance but they helped best they could on their end. read more

I received such amazing care at BestMed Urgent Care on Shasta Way in Klamath Falls, OR today. I was able to book an appointment online and was seen right away. The receptionist was warm and welcoming. Dr. Nicole was efficient and kind, along with her wonderful Assistants, Mikell and Kelsey. Kelsey was an angel and spent all the time it took to patiently and carefully remove obstructions in my ear! When I left, all the pain was eliminated and my ears clean and in great shape. The prescription for ear drops was ordered promptly, and I went home smiling widely after a whole week of discomfort and pain. Thank you BestMed for your kind and helpful service today! read more

I had an interaction with a sharp corner of a table to the top of my head while enjoying my time in Klamath Falls. I was thinking it best to get a professional to take a look at my scalp. I came across BestMed Urgent Care and did a walk-in. The staff were awesome, they all were very kind to me and knowledgeable. They took care of my situation and on my way I went. Thank you ! read more

We went in at 10am and was told the wait time is 1.5 hours. Almost two hours later, we come back from breakfast and we're told we were never really "put" in line and have to reschedule. What a waste of a morning. Never coming back here. read more

Very efficient with a competent and friendly staff. I give them thumbs up for a convienence care clinic.

The best experience I have ever had at an urgent care! They were friendly, efficient, and professional. I wish I had known about them sooner! read more

Avoid this place if you can. You need an appointment scheduled (which defeats the purpose of urgent care), you can only make appointments the day of, and even with this there are long wait times. I am sitting in the waiting room after my second attempt of getting help and there is a 5 hour and 20 minute wait time. I took off work, scheduled an appointment as early as I could, and they told me that my appointment would be ready at 11:00, it's now been two hours after that and I haven't been seen. Some of the front desk staff are rude, especially the guy that is typically at the front. The nurses and nurse practitioners were incredibly nice and sweet though. The guy who is often at the front desk is just rude. read more

Awful! Website and door says walk ins welcome, but you actually need an appointment unless you show up first thing in the morning. Not much of an urgent care! read more

I had a recent health issue that needed to be addressed urgently. I called ahead and set a suggested time to come in based on information that I had read on their website to help alleviate having to sit in their waiting area for a long period of time. Not only was I seen quickly I also received excellent care. My care providers name was Andy. He is a family nurse practitioner and he helped resolve the issues that I was experiencing during my visit. I was also cared for by Brenda, Kelsey and Mikell. They were all very professional and kind. They even have on site Radiology, which was very helpful for me since I needed an x-ray. I would highly recommend a visit to Best Med Urgent Care. read more

I didn't have an appointment and came in 2 hours before they closed. The receptionist said she would get me in to see a doctor but warned the wait might be long. I had the best doctor, M Sample. She was calm, professional and caring. About 1 1/2 hours later I was done, feeling very relieved and thankful for the excellent service received from all the staff. read more

I was extremely happy with wait time and quality of care. I arrived as soon as they opened and was the 3rd patient seen. I was in and out within a half an hour. read more

Wonderful friendly staff. Clean environment and caring. Thank you for consistency and caring about the people coming in!

I've been to Basin/Nova 3 or 4 times as of this writing, for myself and for my husband. We have received good care each time, with the exception of being sent to the ER for a toe infection. The NP felt that it might need further imaging to be sure it hadn't infected the bone, which is out of their capacity to perform. That seemed reasonable to me. All of the providers I've dealt with were professional, showed concern, and seemed to be well informed. I don't know what more can be expected from an Urgent Care facility. I can't compare them to Basin since I was only there once, the first visit, before they changed to Nova. I didn't notice any difference after the change. There are definitely times where the wait is long, but also times when there are few people and you can get in quickly. This would have little to do with Nova, and is just part of being a walk in facility. I would personally go to Nova before going to the Skylakes ER, where I've waited up to 9 hours to be seen. read more

I was turned away for something they should have been able to handle but they wouldn't look at me and said go to the ER. I went to the ER and I was yelled at for not going to Urgent Care. However, this last visit was great. Melissa Sample is the doctor you want to see, as I've had her twice and she's always attentive and caring. Also reception is CLEAN!!!! Love it. And the nurse practitioners are also always great. I want Melissa as MY doctor and I am gonna steal her away lol. She's always on top of things! read more

$513.27 for 5 minutes to see a nurse practitioner. CHARGED FOR TORADOL INJECTIONS NEVER RECEIVED!!! When your sick and hurting you're vulnerable. After years of using Basin Immediate Care I thought Nova Health would be similar. They aren't. On a Sunday morning we scheduled a 10:00 am appointment online, arrived on time. We gave our credit card and payed $100. After waiting 2 hours received a 5 minute consult for an ear infection, and got a prescription. 48 hours later we received a bill for $513.27. We called billing and they gave us a self pay discount of 20%. Still steep. Then we were told the charge was high because we were first time patients of Nova (not Basin). So it won't matter that you went there before. Here's the big one. Since the provider says injections were given they take his word for it. They have the lot number of the injection on our statement. So that would be a HIPPA problem, wrong patient problem, possible theft, addiction problem....something problem, but instead the billing person just wanted to tell me they were taking the word of their provider that they gave Toradol injections for an ear infection. Please ask a lot of questions when going here. It's not Basin anymore. I'm waiting for more phone calls from Nova and will update if a solution is successful. I just hope that they care for Klamath. read more

It's so stupid I went in for a physical and I was there at my time 5:15 and i didn't get out of there tell 7:00 pm that's 1 hour and 45 minutes i do not recommend going here read more

Just found out today Nova Primary Care closed. I'm so sad as finding a doctor outside of the sky lakes monopoly is near impossible. The office was so wonderful and refreshing; being treated as if they actually cared was a far cry from what I was used to with SL docs. Just glad they still haven't stopped urgent care. read more

Had a small mishap while using my mandolin food slicer. I had not been to BestMed since it changed partnerships, so didn't know what to expect. From the minute I walked in I was impressed. The receptionist saw that I was bleeding pretty good, and only asked for the minimal information, saying I could complete the paperwork after my visit. I was taken back immediately. Quickly a tech got my hand soaking and took what info she needed, even assisting me to fill out minimal paperwork. I admit, I did wait awhile to see the Dr. but between the original tech and the PA (Brenda Mendoza) they came in to check on me from time to time. Brenda was so sweet, accommodating and attentive. So very kind. When I did get to see theDr. (Dr. Gansberg) she was just awesome. It was a busy day but I felt like she really cared and listened to me. Since I was leaving to go on vacay in a couple days, she explained why it would be better to glue the cut instead of sutures. Can't say enough good about my experience. High 5 BestMed and thank you! read more