I have used Cadwalader state farm for 35 years. I highly recommend this state farm agency. I have…read morenever been disappointed with the service and knowledge that Beth and her crew have given me.

Overall very satisfied with Beth and her team at this State Farm, I haven't had any major insurance…read moreneeds yet but when I do I'll update me review and consider giving a 5 star rating. But so far, so good, Beth and her team are always very responsive, polite and eager to help. I'd definitely recommend this location, especially if you're in the neighborhood.

I have been a state farm customer for over 25 years. My local state farm office closed a couple…read moreyears ago, and my account got switched to wrigley area, and I live in norridge. I was going to look for a more local office, when I got a call from Kiara from Domenico Polo state farm insurance agent. And they are 10 minutes away. Kiara was helpful, knowledgeable, and compassionate! I inquired about switching my account to their office... done!! I am a senior on a fixed income, so when Kiara suggested going over my policy, maybe she could save me some money, I was glad to try. Well she was able to find some things I didn't need!! Kiara was very personable. She listened to me blab about my 2 senior dogs. Thank you Kiara, for helping me with my insurance needs, and putting a smile on my face!! Toro and Brownie say thanx also!

Sara has always been so helpful and knowledgeable with my insurance questions, and always with a…read moresmile!

Have been at this office for about 30 years through previous agent Morris Tillman. Now that Ryan…read moreWilliams is there I have been getting annoying calls from his people to buy life insurance. Won't take no for an answer and keep asking personal questions. The Ladies that work her are great so I am still giving him three stars.

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

I appreciated being able to speak to someone when I call! They are friendly, helpful, and…read moreknowledgeable and recently put me at ease after a car accident. Highly recommended.

Great experience . Lisa is great every time i called she help me and get my work doneread more

Everyone here is always eager to help & fast to respond. They never make you feel like "a stranger".read more

I can't say enough good things about Jessica! Not only is she knowledgeable, she also listens and…read moregive her clients the best suggestions. We had a claim and the Adjustor checked out the damage and then never gotten back to us. I gave Jessica a call and she was able to get everything done in a matter of hours! Talk about customer service and making sure my problems are resolved! Keep up the great work Jessica!

I recently moved to Bridgeport and needed to find a new insurance provider for my car and…read moreresidence. I contacted Jessica and she immediately answered all my questions and provided me with the best solutions. She is friendly and easy to get a hold of. I highly recommend using her and this agency! Sean

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

I have had a great relationship with State Farm since I bought my first car in 1999. I recently…read morepurchased a new SUV in March 2021 and when I spoke to Ines in February for a quote to plan for what my insurance premium change would be, she was so kind and helpful! She was patient, friendly, informative and helpful. When I finally purchased the car, she made the process seamless for me and it was super simple! I was pleased with the rate I was given since I was going from a small sedan to a SUV, and was expecting a greater rate increase. (NOTE: I do have a perfect driving record and strong credit) I had an extremely bad experience with my homeowners insurance claims adjuster the last time I had a claim. His treatment of me was profanely discriminatory and extremely racist, and though I had to subject myself to this disparate treatment in the moment, I knew that after ample time, I was going to drop my home insurance company and check out State Farm. It has been a number of years since that small claim and so I felt confident I wouldn't get higher rates quoted to me because of that claim- a decent amount of time has passed. Because I had such a pleasant experience with Ines, I knew I could contact her to get a quote for my homeowners insurance. I reached out to her by email, just to get the ball rolling since my annually paid homeowners insurance would be up for renewal in October. I sent a copy of my current policy declaration so she could see what I was looking for to be covered in my quote from State Farm. Ines was so kind and quickly sent me a quote and we set up a time to discuss by phone. She went over the quote line by line, so that I would understand that I was getting the same coverage that was in my current policy. In many cases I was getting even more coverage than my current policy and when she told me my annual premium, it was substantially less than my current racist insurance provider! I also have a life insurance policy with the racist provider, which I took out in exchange for a lower bundled insurance rate on my home insurance. I asked Ines for quotes on a comparable policy because I plan to cancel everything with the racist insurance company so they will no longer get a dime of my hard earned money. Ines quickly provided me a quote for the life insurance and so because of her, I am switching BOTH my home and life insurance to State Farm. Ines has been a joy to work with and I look forward to my continued relationship with State Farm!

Great group of ladies that he has on staff. They are extremely helpful and kind. I would refer…read moreeveryone I know to this location so they can get the great service I get whenever I call.