very knowledgeable and great customer service skills The representative understood my needs and help me to find the best insurance quote

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the quality of her making sure you understand everything she explained. read more

Insure on the Spot - Auto Insurance Near Me - Chicago, Illinois

They said my policy was paid in full with last payment made 2weeks ago today I get a call about it being canceled for none payment.then trying to speak to customer service got no where asked to speak to manager I get put on hold 3 minutes later recording on how do I rate there company .every time I made a monthly payment none stop calls to make a payment I told them to please stop they said its computer generated they never stopped I still get calls I never got a manager to speak to .ill never renew with them ,why even bother with an ins go directly to any ins of your choice they are problem ,they dont deserve star rating all they care about is money not the customer read more

We were rear ended by someone who has this insurance (which we found out is an agency and they transferred us to United equitable) and all 5 of us have whiplash and united equitable said we would have to wait after the holiday to get someone to look at our car, which is 4 days from now. This also would mean we would be stuck with no car for the holidays. They didn't seem to care much so we hung up and had to go through our insurance (progressive) and pay our deductible even though it was not our fault. We will try to recoup that $500 but know it will be a fight. This is ridiculous. read more

Michelle Cruz it was a pleasure to work with you! Great customer service. Very knowledgeable and very professional! She took the time to explain everything and made the process non stressful. Definitely recommend! read more

Michelle Cruz was such a help. I was expecting to pay more for my insurance but she advised me that since I already have a policy it wouldn't be the amount I thought. Getting insurance is already stressful but she definitely helped reduce that stress. She took the time to explain everything and didnt sugar coat. Thank you Michelle for your great energy and empathy. read more

This is NOT a good company. Their customer service sucks (they don't answer their phones, take 48 hours to call back, managers are NEVER available). They go up on their rates 80 to 120$ each time you renew. Their renewal process doesn't tell you how much your monthly costs are, therefore trapping you into an unknown contract. Also, after 4 years of dealing with them, the one time I actually call and ask for their help, they tell me they can't do anything. This was the last straw, and I will be terminating this contract immediately. Total disregard for customer loyalty. Unless you are desperate for insurance, walk away. Look them up online; the BBB has 27 customer complaints on file within the last 3 years. read more

Carmella is extremely rude I just purchased insurance and she refused to send over policy information as well as my monthly payments on when the bill is due as well as refuse to transfer my call to management, I'm disgusted I just purchased and none of this information was sent & the lady Carmella ignores everything being told read more

I appreciated Insure on the Spot for the time I had it. I only had liability on my 2 vehicles. I had an accident which was not my fault. I have had no issues with the accident part. Yet, I got another vehicle and wanted full coverage and I wanted full coverage on all 3. For the vehicle they could not do full coverage, they quoted me a ridiculous price. I immediately got full coverage from another insurance company so I would not run the risk of not having insurance. I have been called everyday like they are a collection agency about writing a letter about why I was canceling. It's really a bit much. read more

I am very disappointed with this insurance company. I contacted them to verify insurance for Springfield, spoke with a lady name Sittie that I could barely understand what she was saying and not only did they refuse to help with the verification process, but they also would not allow me to speak to a manager when I requested one. As a customer, I expect professionalism, accountability, and a willingness to resolve issues. Instead, I was met with unhelpful representatives who blocked me from escalating my concern. This lack of support is unacceptable, especially when something as important as insurance verification is involved. I cannot recommend this company to anyone who values transparency, customer service, and proper communication. read more

Let's be honest--nobody loves paying for insurance, but it's a necessity. The great thing is, when you do need it, Insure on the Spot is there for you. Their team is absolutely fantastic. I can't say enough about how helpful, friendly, and responsive their customer service is. They make an otherwise frustrating part of adult life a whole lot easier. Shoutout to the team! read more

I've been insured here for a few years now and never had any issues. The staff is always friendly, and they offer great payment plans that work with my schedule. Definitely recommend! read more

Insur Insurance has been great. Signing up was easy, and their customer service is really helpful. The prices are fair, and they explain everything clearly. I filed a claim and they took care of it quickly. I'm happy with them and would recommend them to others read more

Worse customer service, the make you wait in the phone and they hang up. 50 min just to get proof of insurance... last time garbage customer service read more

My basic Liability insurance more than doubled in 2 Years. Started at 43+dollars per month and now it is 97+dollars per month for liability!!! BS!!!!! read more

I called yesterday 1/29 spoke to Michelle she was very professional very kind, and answered all my questions. I've had their insurance since July of 2025, so far so good, I feel like there insurance was the cheapest, because everyone else was too high. I will highly recommend them. read more

Worst insurance provider the are a scam company the do not conduct business as they say, they give you the run around ands are very rude , i advise anyone not to get insurance from them you will reget it if you ever have an accident. read more

I've been a loyal customer of Insure on the Spot for many years. I'm over 55, have no accidents or tickets, and currently work from home--yet my renewal rate was quoted at $160, with no options provided to lower the premium. Given my clean driving record and low-risk profile, I expected better consideration. Unfortunately, I've received a renewal offer from GEICO for $90, and I'll be making the switch. It's disappointing to leave after years of loyalty, but the lack of flexibility and competitive pricing left me no choice. read more

I was forced to pay a renewal fee after I completed my SR22 program. I proved I completed the program with a letter from the state. Was told I would get a tefund for my renewal fee. After 2 months I called to see where it is, and was told I was not getting the refund because I purchased the policy through an agency! I purchased through insure in the spot like I was forced to.....and now I don't even get my money back! The reason made no sense at all other than they just refuse to refund my money!! Dishonest and scammers! read more

Call attendant Maria was able to reduce the insurance down payment fee for my car substantially and I'm on a fixed income so the reduction was a great convenience for me and the situation I'm in. Not all representatives are as polite as her but I'm very satisfied with the assistance I was provided. If you're looking for cheaper insurance then insure on the spot is the way to go read more

I cannot say enough about how Insure On The Spot handled my claim. Everyone was friendly and, professional which made my experience Pain-Free. So much easier than my last auto insurance. Totally recommend! read more

thank you so much michelle cruz for goi g above and beyond you are an angel patient and spot o. accurate in making sure you solve my problem i am glad you were my agent today awesome !!!!!!!! read more

I guess I should of checked the reviews before attempting to get insurance. I wanted Liverly auto insurance but the morons gave me a totally different policy. fucking idiots. I repeatedly told that moron its for COMMERICAL VEHICLE INSURANCE. But they still managed to get it wrong. read more

They are just a bunch of scammers that go beyond the Insurance rules. I had an issue with my policy. My 6months premium was $414. I paid half of my premium on the renewal day on July 17th 2025, $211. On August 17th 2025 they were asking another payment if not they would cancel my policy from August 27th. By Law, I have my insurance covered for 3months, I get a cancellation letter with no Pro Rata return for the premium paid. Now Thursday to reinstate my policy, they are asking $149. I will pay it, but I will go directly to https://idoi.illinois.gov/producers/illinois-insurance-laws-and-regulations.html and file a claim against them. I am a licensed agent for Illinois and Arizona, so I know what I am talking about and I will bring them to court for illegal practice and insurance and financial fraud. They passed me to a call center in the Philippines that tried to solve the issue when she cannot by law, since they are not a license insurance agent. All Illegal! Will see what will happens after my claim with the department of Insurance of Illinois. it is a 0 Star review. read more

when i first called erika answered and when i asked her for a quote she rudely said who is this and hung up on me. When i called back, erika answered again and when I literally told her to make sure quotes me the minimum she assured me she would but when she cam back with the quote she gave me a ridiculously high quote that I am certain she lied about the parameters she entered in because when I asked her for the copy she then hung up on me again!! What a shady company with shady employees!!! If they call you for a sales call.....run, run FAST!!! read more

*Scammers and thieves * I was a loyal and satisfied customer for over 7 years but it all ended one day when I tried paying my monthly premium online only to realize the website was inoperable! I decided to call a representative to see what issues the site was having and also a alternative solution to pay. The woman I encountered said " no worries ma'am, I can take your payment over the phone and email you a receipt". We'll she did and scammed me at the same time! My Mastercard information was shared by her to someone in Oswego, Illinois who went shopping online at Walmart and spent over $600 of my disability/ retirement funds! I was sleeping at 1a.m. and the Lord woke me up and said " check your card balance" I did, and realized this situation. I was livid! I immediately called my 24hr card services who stopped the completed sale, notified the police, who was waiting in Oswego for the people to try and pickup the order! I ended all business with Insure on the Spot! Also, I notified my family, friends and all of my huge social media followings!!! read more

This is the worst insurance ever they are not humans and give us a break or if you don't make your payment on time your policy cancels and if you make a payment and don't realize it's is incorrect and you owe a balance they just add it to the next month and charge you and don't say anything thinking they can get away on a bad mistake that was on them and not me. WORST ONE DONT RECOMMEND TO NO ONE *** read more

They make it very difficult to cancel them. Made me send in a hand written note. Apparently they like to take your money buy don't like to give it back. read more

They are very unprofessional. They can continue to call you over and over even after you've canceled. I'll be reporting them!

lot of hidden fees liability Plus insurance you thinking you going to get the towing free the tire changed free the jumping cat free and your battery charge free all that you got to pay for it's a discount they didn't tell me that when I got my insurance I had to find out the hard way so don't getting insurance form insurance on the spot 3/7/25. read more

Insure on the Spot - Auto Insurance Near Me - Chicago, Illinois

Got doubled charge for premium. Customer Service took 20 minutes to answer and then couldn't fix it.

Mannnnnnnnnnnnn if I could give them a big ZERO I would!!! This has got to be the worst insurance company in Chicago! The customer service here is a big joke!!! I haven't came in contact with one woman from there that didn't have an attitude & didn't hang up the phone on your face! Here I am trying to ask my "agent" insurance questions & NO she didn't have an answer she had an attitude my insurance has been canceled for a little over 2 weeks now I've tried calling for 2 WEEKS & been on hold for well over 20 minutes every time!! You mean to tell me your shitty company is that busy?? I doubt it, NO ONE there does their job correctly! My first day off in 8 days and I'm currently wasting my time on hold for 26 mins with insure on the spot Smh!!! read more

Insure on the Spot - And it's a Tuesday - Auto Insurance Near Me - Chicago, Illinois

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I give them "0". I advise everyone to avoid this company at all cost. it's the worst company. prices go up every 6 months. They wanted to charge me $800 a month for a Hyundai and $1300 down payment. Taking advantage of the situation of Hyundais being stolen. Been with them for years and also when I was in an accident, they didn't pay out. The worst. Do not use this company. read more

It was very easy to get the insurance and I'm very appreciative especially since dealing with the state is frustrating. But God forbid when you're ready to cancel. I sent the paperwork but then the first red flag was that I had to call back in 15 minutes to confirm they received it. I did, in fact I called back 3 times but I'm at work and I can't sit on hold for 15 minutes. I called back 2 more times and still had to hang up after 15 minutes. Then they started to call to get my payment. Every single day. For two weeks after they confirmed they received my cancellation they continue to call. After I explain everything yet again they're like, oh yeah I see it, sorry. Then the next day I get another call and explain it again. The lady today said oh it takes awhile. Ok yeah 24, 48 even 72 hours make sense. But two weeks?! No. Now I've blocked any of their numbers. read more

Horrible customer service! Horrible staff! First they make you wait on the line for at least 45 minutes before you say hi to someone, then quickly after they hang up the phone on your face. If you happen to go to their branches, they make you wait 20 minutes just sitting around while no one is on the line. Then they have this attitude to not help you at all. They actually visibly get upset and annoyed by your questions and requests even though you need to fix some insurance issues with them through DMV. And ironically the issue started with their horrible service to begin with. I wish there was a ZERO star option for this one. They are seriously ridiculous! read more

Good insurance company. I'm not bad at all. They are very helpful when it comes to customer service I would recommend this to someone else.

I wish I could give zero Stars this company is a joke. It's negligent I've had my paperwork redone three times. I can't even pay the bill. They make it so hard and aggravating they leave you online forever. They put you on hold without telling you which is a customer service no no. I don't know what kind of company this is anymore but it's gone into the garbage it was never this bad years ago. I wish I could go somewhere else but unfortunately I'm on disability. And it's all I can afford. The customer service agents have to see that I've called at least 10 times to rectify the situation. But it never gets rectified. They charge you for roadside assistance even though I told them I didn't want it. Rip me off so bad I had to dispute charges. Once I get on my feet I'm going to find a reputable insurance company unlike this one. read more

Hello I was late on my payment and they just kept on calling me and making theats.After this summer am going to stop paying and go to where I pay a dollar a day or 30.00 to 31.00 dollar cause once a company start calling you everyday it like they are Thirsty next time am going to block them and not pay anything, also this company don't help out no tow service no gas,no battery nothing free at least do that who wants to referral them if your not offer nothing back.And keep raising prices after the summer of 2024 am not going to pay . read more

we have purchased insurance with insured on the spot. We have been paying them for the last past three months and they have not report to the state that we had insurance so we are around here getting tickets because they said that we ain't got insurance we asked them why they haven't reported they said they haven't got around to it so I do not recommend insured on a spot or any other third-party dealing with it on a spot they're scammers they taking people money and they not doing a Job. . read more

this is the worst insurance company I've ever had. I switch over my insurance and they keep harassing me. Keep sending letters into the Secretary Of State. I don't understand what the problem is. I've done every single stuff. They've asked me to do and I added a car onto my insurance I don't get covered if I get hit I don't get covered if they hit me or if I hit them so I switched my insurance now they keep sending all these letters and I'm tired of it. There's has to be a point to this end they will not leave my alone I don't want your bogus no coverage insurance policy so I switched what is the problem so now since I switch my insurance, they just want to keep sending letters into the Secretary Of State even though I just got my last letter a couple weeks ago. What is tthe problem they keep harrass me but I have sent in all of my documentation to them everything they asked me for I don't have to send them in anything else. My policy got canceled and they still continue to send letters out to the Secretary Of State. They're fraudulent. They don't do anything for you they just take your money, so comes to the point now like I'm about to just they call me every 15 minutes every day while I'm at work they leave me voicemails, threatening voicemails. What do I do next like I have a new insurance company don't have to pay my insurance and harass me because I pay my insurance on time. I've had my insurance no problem but these people they just wanna just try to suck every dollar out of you they can and they're fraudulent, they are so fraudulent about them like even if I have my SR would not cover anything that I hit they will not cover anybody else that so why would I stay with this company like seriously? This is enough. read more