The quality of care is sub par. There is laziness among the nurses to assist and the administrative…read morestaff has a cya attitude.

Our family member was a resident at Lorien Mt Airy for several month, and also spent time on…read morerehab/skilled nursing side. We had nothing but wonderful experiences... from reception staff, admissions, nursing, the med tech, and activities director, billing, and all the staff on the skilled nursing side.. everyone was attentive, caring, responsive and very helpful. I would highly recommend Lorien Mt Airy to anyone who is looking for a loving place for their family member. We are so happy we chose them for a positive experience during a difficult time of life for our family. Thanks for everything Lorien.

wonderful community that has continued to take excellent care of my mother for the 3 years. she…read morecontinues to thrive with the excellent daily group exercise classes and activities that Tranquilliy offers.

My 80+ loved one was in memory care at Tranquility for 4 months in 2021. I am still traumatized by…read morewhat my mom experienced there. "Tom's" review exactly expresses what I experienced at Tranquility. The cleanliness and care of the facility are excellent. My loved one was always clean too. But the patients were neglected in every other way. And the food in memory care was not good. Food seemed to be lower quality than the assisted living side. My mom declined rapidly. And the facility staff often made promises to the family that weren't kept. The physician, nursing director and facility director are colleagues who have worked together for a long time. (the big three) I felt they often played 'good cop, bad cop' with me and my family. I will give a big kudos to Nicole (? I think that was her name) , the director of the memory care unit. She genuinely cared about the residents and did the best she could with the resources that she had. However, her decision making authority was limited by the 'big three' in power. I will also give a kudos to the hairstylist and the laundry service. My loved one's clothes were always clean and fresh smelling. But, as 'Tom' stated - don't be fooled by the wonderful brochure and promises made on the tour. My mother's overall care was very poor.

I would rate lower if I could. My mom entered the facility fully able to do all of her ADL's. 5…read moremonths later she was confined to a wheelchair, unable to do even one ADL on her own, and eventually ended up in the hospital, nearly comatose. Why? Because Heartfields decided to increase a medication (without consent) that has very dangerous side effects, including increased risk of stroke, agitation, weakness, shakiness, in addition to many more scary effects, including death.  When my mom protested having her pants and Depends yanked down by over worked care givers, the executive director asked me if her behavior was due to prior sexual abuse! Um, no. Like most human beings, she just doesn't like her clothes removed without consent.  Also, for those that aren't already aware (I sadly wasn't), Maryland doesn't require the caregivers (the front line staff that will predominantly be caring for your loved ones) to have ANY type of skilled training/certification and they are allowed to care for up to eighteen (18!!!) residents at a time. Heartfields confirms they are assigned 16-18 residents per shift. No wonder they are yanking off residents clothing, they don't have time before they have to move "on to the next one". Even though the state doesn't require it, Heartfields could train their staff better. In fact, therapy tries to provide guidance, but it falls on deaf ears. They run their facility more like a prison than a health care facility. The caregivers are also doing housekeeping in addition to caring for your family members, and unfortunately, many are just physically unable to do this demanding type of work. I could go on about how they refused to meet with me for 4+ months about the $8,000+ overcharges they erroneously charged us (they eventually removed it), or how they continued to ignore our requests to remove feces covered wastebasket in my mother's bathroom for weeks until I physically had it thrown away, or how the staff stuffed my mother's clothing into a full size trashcan, despite her having a perfectly good clothes hamper and a laundry basket....but I think this is enough for you to get the gist.  We reached out to the executive director, regional director, and filed a formal complaint. We were told an internal investigation would take place. Sadly, almost a month later, and still no one followed up even after reaching out multiple times for a status update. It seems leadership doesn't seem to care, and we doubt anything will change.  Finally, when we moved my mom out yesterday, we were shocked and saddened to learn FOUR residents died last week. 4 out of approximately 30 residents, that's 13% of their population! Please let that sink in before moving your beloved family members here, and entrusting them to Heartfields staff.  I'm happy to discuss concerns with anyone thinking about moving someone they love here. Please feel free to reach out to me directly.

This retirement community is simply wonderful! I highly recommend those looking for a lovely…read morecommunity for their loved ones to visit Heartfields at Frederick! No question about that! Besides the home being filled with terrific residents, having a clean, cheerful and bright environment, the staff should be much praised! Let me share...For almost 20 years, I have visited Heartfields Frederick to sing for the residents. I do this for many communities and this particular community has really touched my heart in a deep way. The Activities Coordinator, Melissa Hanshew, who has been an employee there for over 22 years (the longest employed worker there! She started when the building opened! ), is simply amazing! I see her genuine love for her "extended family"! I observe Melissa's passion to serve the community residents and as a result, these people's smiles are always ignited like the sun! They are always happy! Frankly, it's beautiful to watch every time I visit! They love this woman and they are genuinely happy! When I come to Heartfields, I can't wait to just observe that special connection that Melissa has with her residents! As she encourages people to attend the event, I notice how attentive the people are to her. They respect this recreational coordinator, they trust her with their lives and yes... I see that they love her as she clearly loves each and every one of her residents as like with her personal family! Melissa makes each person feel a part of the community circle. She is always attending to their needs and making them feel comfortable and appreciated! I love the decorations that adorn the activity room and other places throughout the building to make the place pop with energy and vibrant life all about! Melissa and her staff always make the community happy and festive throughout the year from what I observe! There is diversity and creativity with each program that I have been a part of and I am extremely impressed. I truly get the impression that Ms. Hanshew is using her activities skills and budget in the most wisest of ways to facilitate establishing the highest level of morale and happiness that a community could ever experience! I see how Melissa is so hospitable in the way that she personally serves each resident and or instructs assistants to help with the tasks, as well. I am also very impressed with how her "family" treats Melissa like their very own daughter! They love her! Everyone does! I also see how well she gets along with other staff members. She's easy-going and you feel so at peace when you talk with her. You feel accepted and not judged. She's a true kind and compassionate human being in the finest way! The residents excitedly make their way and joyfully take their seats every time! They have this look on their face when Ms. Hanshew communicates with the people. It really warms my heart. Lastly, I have noticed how well organized the activities coordinator is. The calendar is always filled with fun events, projects etc.. And it appears that everything is very organized and well orchestrated every time I am present! So, I could keep going on and on about Melissa and her excellent staff but that would take an entire day to do so. The long and short of it is that your loved one will be extremely happy and fulfilled at Heartfields and especially because of the way that they will be cared for in the Activities Department! No question, they will receive much wonderful stimulation and fulfillment with what's going on under Melissa Hanshew's leadership! My hat goes off to her and her long tenure at this community! Congratulations Heartfields!

Dr. Randal Cieslak, who works in Dr. Ashe's office, is phenomenal. She has an excellent bedside…read moremanner. She listens well & asks important questions, so you can figure out a plan of care that works for you. She is truly focused on helping her patients feel better. I'm very happy she is so close to home. Kudos to Dr. Cieslak!

I relocated 3 years ago. I started at another location but found Paige in Woodsboro…read more I am on disability w many problems. Paige took the time to review and consult on all my past treatments and conditions, not only reviewing them, but remembering them and what I needed when. In addition, the staff is extremely nice and accommodating. They have made my medical transition to here much easier. The care is excellent.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

I have been using MSCS for approximately 10 years now. I am so much happier with the care here…read morethan my previous provider! I have had a couple serious but minor procedures and the staff has been very friendly and professional. They get my highest recommendation!!

I've been here twice for Mohs surgery. The staff and doctors are just wonderful. From the time I…read morewalked in the reception area I felt welcomed and very much at ease. The nurse who first took me into the exam room, Holly, was great as well. She was reassuring and fully explained the process. Dr. DeWitt then came in and asked if I had any questions. He then began the procedure. I was fully satisfied with the entire visit and would highly recommend this office.

My parents moved here a little over a year ago from another similar retirement community. Our…read moreinitial impression was that the facility is a little older than where they were, but in great condition, a great location, and seemed like it offered comparable services. Without a doubt, I've been blown away by the staff and quality of services they provide! My mom is a very active, social person, and she participates in all the activities - she's always telling me about something exciting they are doing. From musical guests to special food tastings, outings to local attractions, and more. I especially want to comment on the smart, compassionate management of Seaton when folks get sick. They work hard to ensure residents stay healthy and are taken care of both physically and mentally if they need to pause in-person activities. I greatly appreciate the staff at Seaton. Su, Janae, Chef Musa, the entire staff - and the community who live there - are wonderful. Anyone looking to move to a retirement community like this would be lucky.

Initially things are not working well with a couple of things with my mom, but I will say the staff…read moretries very hard and the director contacted me personally to try to resolve some of the issues. Meeting next week with staff to go over some concerns of my mother, but I'm confident they'll be rectified

Live Love Laugh! Hello to those who may be interested…read morealthough hesitant to arrive at the conclusion that this practice of chiropractic care may only keep you from truly being powerful! I was one of those who would say it was not for me. I beg you all to take a bite and get the taste before you throw it down. McLaughlin chiropractic has the healing energy and environment for all who are suffering with any part of their body and well being! (her name has laugh built in). Walk in and trust the process and start running again! Go take your bite! Love and Light! Cheers!

I've been going to Dr. Mimi for several years. I am able to turn my head side to side further than…read morewhen I started. I continue going to Dr. Mimi to stay healthy. DR. M gives great care, reminds us about important health practices, and her support staff are wonderful. ​