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    Bethany Naugatuck Self Storage Center

    1.0 (1 review)

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    10 years ago

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    Drive-Up Storage

    Drive-Up Storage

    (2 reviews)

    Update to original below: I called and left 3 voicemails this week and no one returned my call. I…read moresent an email today requesting a returned call and finally received one. The person who called me (Melissa) told me that they're only open Tuesdays and Thursdays now. I said that explains why no one was calling me back, but they should probably add that to their communications they send as I received an increase email and it said call with questions. She said she regularly checks the email but as far as the voicemails clients are leaving while they're closed, she's "not doing all that." We are done this place and moving out. If you rent here, your rent will be increased every 90 days anywhere from $20-$50 more! Try public storage instead where it's only increased annually with 90 days notice of the increase amount If you've ever rented a storage unit before, you know they all increase the rates from what you pay initially. I had one a few years ago that increased rent annually. The contract of course says they can increase, it's to be expected. With that being said, my rental amount has increased 125% in 14 months. This most recent increase is the 4th or 5th increase in that timeframe. The last increase was 3 months ago. I called to see if it was a mistake considering how many times it had already increased. I was told at that time that I was now at the "usual price" for my size unit and therefore shouldn't see another increase for a while. Now 3 months later it's being increased again an additional $40/month. I called to get more information and left voicemails that haven't been returned. I am now paying more for a 5x5 unit than the current advertised price of a 10x15 unit. It just seems excessive and the misinformation and unreturned calls is frustrating.

    9/9/22, Here's a new company, out of New Jersey called, Drive-up Storage, that bought out ( this…read moreyelp site keeps inserting some name, Suit-Janet, in this space) Safe & Affordable Self Storage, and took over their accounts at 1257 New Haven Road Naugatuck CT 06770. Their introduction letter to me email didn't mention Safe & Affordable so it went into spam and I never opened it. I spoke to a woman yesterday about the auto pay account needed to be reset; she sent a poorly drafted contract, with very few stipulations. I started getting robo calls two days ago and today's robo call says don't let it go to collections. I feel it's a little heavy handed. I don't know this company. They have no reviews. We've been loyal, paying on time for like 5 years. It's not even cordial. The woman just works for a company, she's like just the facts. So I'll update this as it goes with them. One wonders why an out of state company picks up this small business. I gave three stars out of courtesy. Let's see if they even earn that.

    Public Storage

    Public Storage

    (9 reviews)

    Steve was very helpful and informative. The facility was easy to get to and navigate…read more Thanks again.

    Waterbury staff at this facility are rude And deny truth to keep the heat off employees who steal…read morethey kept cutting my lock saying they putting their own digital one on it but obviously they never did and left my stuff unsecure cutting my lock again for I don't know how long cause I don't live in that state anymore there was no reason to cut my lock when I was on time every month for 17 years go to get my stuff out of there. I have stuff missing, which means somebody been in my storage stealing, but the manager wants to keep denying it over and over but you got the right one y'all staff needed my coins you stole out my unit along with The locked desk my old valuable coins was in if you want your stuff to come up missing then That's the place for you to store your stuff other than that be careful and if you are already there you better go check on your stuff cause they go in your unit and steal a staff of thieves I guess they were thinking since I was still paying it after 17 years, I must have something valuable in there. They were right it was and they stole them Coins and Steve won't take accountability for either him or his staff stealing it. He said he checks the locks so when you took my lock off and left it unsecure who's taking accountability for that I have emails as receipts to what you did with taking my locks off and leaving it unsecure but now you're denying it bad business if you want to get ripped off, that's the place to go I would not recommend public storage of Waterbury, Connecticut, 76 Captain Neville Lane to do business With I finally got my stuff out after 17 years and now my business is done with them for life never to use their place of business in Waterbury nor any other state the trust is gone talk about a breach of trust

    Bethany Naugatuck Self Storage Center - selfstorage - Updated September 2026

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