WORST EXPERIENCE EVER! Do NOT recommend. Not only were my items ruined with mold once I removed…read moreeverything out of storage, there were all mice droppings. One week later 78.60 was taken out of my account UNAUTHORIZED. I call a supervisor named Joanne who completely lies to me and tells me "it's auto pay, it's your new bill, blah blah" I just paid them 270.00 less than a month ago. I filed an insurance claim and would NEVER use them again, primarily because of the disgusting customer service Joann provided.

I had a pleasant visit at this storage place and Gisette was so wonderful. I told her what I needed…read moreand she showed me a unit that would work for me Also I didn't want to spend too much and she told me about the specials and helped me pick what worked for me. Gisette was very kind and very patient and I was satisfied with the size and price of my unit.

Tanya helped me after hours even when customer service couldn't help me out. She came in just at…read morethe right time and took care of the issue I was having. She went above and beyond! Demonstrating work even after hours of operations.

Excellent quick and very helpful especially since I was very last minute. I appreciate all the help…read moreand last minute support with renting the unit.

Very professional and personable could not have asked for a better experience. Good communication…read moreby the office and the movers to let us know each step of the move. Jay and his guys could have not been more helpful during the actual move. Great guys.

Will consider editing this once move is hopefully completed tomorrow. I will be using a different…read moremoving company to get my stuff out of their storage unit. There is no self storage option by the way which Yelp seems not to know. 1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. 2. I've moved multiple times with my same set of furniture and items and these were the slowest movers I've had by far. 3. They want to charge me $265 to "transport" my items from their warehouse in West Haven... onto the loading dock of their warehouse in West Haven. So basically $265 to be able to get my things back and have nothing to do with them ever again.

This place is the absolute best for storage in the New Haven/ Yale area! Reasonably priced,…read moreamazing and helpful staff, easy access, and very secure. We kept our things here for a year while we looked for a house and we never had trouble accessing the unit or getting help when needed. They have tons of handcarts to assist with moving and supplies if you need them. If I ever need storage in New Haven, this needs to be your first and only stop! As a bonus, the music in the storage area is great ... added a great ambiance while packing and unpacking!

I fully rented a unit online. All I needed when going to the location with the access code for the…read morebuilding and to be able to put my lock on the storage unit. It took over 2 hours of waiting to get this completed, they have too little help working at the facility !!

The manager, Dave is extraordinary! He cares about the property and his job. His corporate leaders…read morethough...legal thieves. Once my stuff was in, every few months I get massive increases with NO proper notification like texts I get when I pay them to confirm. They sneak them in. I have fought many times and they do partial decreases. I'm paying more for storage than a luxury car payment. No temperature control. They simply don't care. I'm hiring a U-Haul to move to a new storage company. What a business model!

This storage have full of mice not good to store thing people loading food snack fill up their unit…read moremice roaming everywhere seen a lot of mouse trap dead mice /rats laying on floor and the rent is very deep once u move in late they double the rent as triple homeless people sleeping driveway for years bathroom is dirty doesn't clean daily this it is