Did not like it everything looked old and was used not in a good way looked like something I'd find…read moreat my great grandparents home in a box of play things for us

"Cindy" was extremely rude when I went to this shop on a Saturday afternoon. I was standing inside…read morenear the entrance looking at a purse when she approached me and, in a nasty tone, said "we close at 4." I checked my watch and told her I still had 8 minutes, then continued browsing. She immediately followed up in an angry tone with, "Seven minutes!" I fully intended to leave by 4. She eventually walked away, and I continued looking around. A moment later, I heard her loudly say "We've been here all day!" and I noticed her speaking about me with her two coworkers while they all stared in my direction. I approached the counter and asked for her manager's name. She gave it to me, and when I said I would be speaking to the manager about her behavior, she again responded angrily, saying " I'll make sure to let her know." For a shop that claims to be a charity benefiting domestic violence victims, the attitude displayed by its staff does not reflect the mission they promote. I am a long time La Grange resident, and I've both donated and purchased items here over the years, but after this experience, I will no longer be patronizing this establishment.

Store is very clean and organized - much better than other Goodwill's…read more Elmhurst location - about 8 miles further West on North Ave - is a mess..a dump. However, I have found some great stuff there so I still do go.

Staff is semi friendly a few buzzards in the crowd but overall not bad…read more Men's clothing is only a rack worth not much to choose from, ladies have approximately 17/20 rows. If you resell plushie toys they have a good amount most days, some cools bags and shoes every now and then. Electronics is meh mostly stuff that is far outdated and unusable The smell of this place is what kills me. The overwhelming smash to the face when you approach the door way if you have a sensitive nose or respiratory issues I would stay away from this place. My nose gives me problems from the parking lot till a few hours after leaving.

Always amazing! Clean and organized! Easy access donation center easy drive up and drop offread more

Be cleaner, price things clearer so people don't have to ask or try tags to make decisions…read more Bathrooms could use serious TLC.

I am usually thrilled with shopping at this great resale store. I have spent alot here & have great…read morethings to say about it. Except for today. Almost any volunteer is wonderful & very friendly & kind. But today I encountered such a rude witch! I am very mellow & I bought alot as everything in the store was half off. Well, I bought so much & when I went to pay there was a beautiful black lady working the register & she is so kind & cheerful. But the woman bagging my items had a very mean attitude. She jumped on me because I removed the hangers. She demanded to know what I did with them. I told her I put the hangers on a rack. She went off on me! It took me by surprise because as I mentioned usually all the volunteers are super nice. This lady has a lousy attitude. She also told the nice clerk the wrong prices. Everything was half off & that nice lady had to correct it. The mean lady proceeded to rag on & on about how now she has to get all the hangers I hung up! I did tell her I am sorry I did not know it was so important to her. But she just acted like a jerk. I never had this experience with anyone there. The baskets are very small & I was shocked this jerk would get on me like this. I remove the hangers to make room for what I buy. She was totally out of line. I posted this on their page & I seen it was removed! Don't they care if someone is out of control working at the store? If I see her again I will not put up with her or just not reply at all. It is hard enough in this world without fools like this around. I spent $64 over there & you would think my business would be appreciated. I have shopped at other thrift & resale stores & always am treated with kindness. This lady should not volunteer if she has such a sour attitude. It is a good store but avoid the small blond with greying hair. I am 68 & do not act so crabby like her. Who ever is in charge talk to this fool & tell her to treat customers with kindness or hit the road. I am sure they can find volunteers who are nice.

Very nice things . Some things a little expensive. Overall this is a go to store. A lot of nice…read morebaby department.

This is my local goodwill, I've become a regular here checking for all sorts of hidden treasures,…read morethis is one of the middle of the road goodwills, they are generally pretty clean but very busy. They have a good selection of clothes. The racks in the back are pretty hit or miss, the keep them pretty organized but more often than not it's a big thumbs down of a selection. Buyer beware, if you're in the market for something specific you'll probably find it but not a great place to generally peruse.

HORRIBLE!!!! HORRIBLE!!!! HORRIBLE!!! They must think they are running a consignment store or…read moresomething. $4.99 seems to be their baseline price across the board for merchandise, and then it goes up from there. And when I say it goes up, let me tell you, IT GOES UP!!! $24.99 for a used pair of outdated Lululemon workout pants that have been sweated in/worked out in, junky sweaters from grandma's closet for $7.99, outdated shoes for $6.99, $7.99, $8.99, dirty old used bags starting at $4.99 and going up from there....Tell me when to stop. Also weird, overly aggressive shoppers, like dogs in heat, rifling through the clothing items like crazy people. The store is also filthy. Need I say more? If you think you are going to find a treasure in here think again. If you are looking for generalized home merchandise or books or little tchotchkes, save yourself the headache and go to Home Goods or Big Lots or Tuesday Morning, for an extra couple of dollars you can get brand new home items. And if high end, name brand clothes are your jam, hop on nearby I-294 and go on over to the Rosemont Factory Outlet, it's just a fifteen minute trip from here, and for ten or fifteen dollars more you can get yourself brand new, not used and sweated in, Lululemon exercise pants. Avoid this place like the plague. Shame on you, Goodwill, for your price gouging on items that are donated to you!!!

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.