This was the second time I brought Buddy Boy in for a nail clipping…read more Once again Valerie & Jazzy went above and beyond to alleviate his anxiety. They gave me a muzzle, with peanut butter on it, to secure on Buddy. Then we loosely covered his head with a towel; while I kept talking to him and petting his head. They actually laid on the floor, next to him, and paw by paw clipped his nails. He no longer needs anesthesia. Total time "10 minutes". Thank you for your compassion

Very compassionate staff and vets. Can't say enough wonderful things about the care received!read more

Every aspect of care here is excellent. Entire office is welcoming. They extend themselves to…read morehelp you and your pet are comfortable. The entire team is very knowledgeable and compassionate take the time to explain and teach even helped with my insurance claims. You and your animal are their priority in very competent, safe and welcoming environment.

I brought my two senior cats in for bloodwork and an exam. One cat was then diagnosed with…read morehyperthyroidism and put on meds when the bloodwork showed an elevated thyroid level. I then received a call that the bloodwork "may have been mixed up" so bring my one cat back in for a free retest. This test indicated a low thyroid level and was significantly different from the first test with an elevated level. Instead of a vet looking at the 2 bloodtests and seeing they were so different and most likely not my cats bloodwork . I'm contacted by the vet techs and told to continue on the thyroid meds. One vet tech was not aware there was a blood test mix up and one told me when I asked why it seemed like the 2nd test was so different that it was not my cats bloodwork answered me by saying" That's a good question". Then I wonder was my other senior cat bloodtest mixed up as they were done at the same time? Meanwhile I spent $100 on thyroid meds and $520.38 on bloodwork and I still dont know if my cat has hyperthyroidism. because the new bloodwork does not show it. I was offered after complaining another free retest after taking my cats off the meds but honestly I have a very stressed old cat who has already been in for 3 blood tests and a vets office that I'm dealing with techs not the vet. I plan on going elsewhere where I can deal with a vet that can call me, and actually take the time to look at the bloodwork

What a GREAT group of folks... so personal and thoughtful and definitely animal lovers! I felt…read morereally good about bringing our brand new puppy here when he was sick! Background After just getting our six week old puppy, he became sick a few days later. I was worried because he was throwing up and had diarrhea and wouldn't eat or drink all night. So the next morning I went to an animal hospital in Albany and the vet there wanted to run $600-800 worth of tests and wanted me to leave him there overnight. As a new dog owner, I had no idea if the costs were reasonable and was a little upset the vet didn't offer to go step by step, rather than just run all the tests at once. I thought "yikes!" and quickly ran off to get a second opinion. I called Delmar Animal Hospital and explained my situation and the ladies at the front desk were really helpful. They suggested I bring the x-rays and any documentation from the previous vet visit so they wouldn't have to repeat the exams (saving me money.) When I met with Marie, I felt right at home. I described our puppy's symptoms and answered her questions, she looked at his x-rays, and then Marie explained everything in detail to me. What could possibly be going on, what steps she planned to take, *why she planned to take each step*, and an estimate of how much the procedures would cost each step of the way. My first impression, she seemed very caring and loving and genuinely concerned for my puppy's well being, so I felt much better leaving him in her care. One other important note... when we spoke to the first vet, in Albany, about our interest in feeding Otis a vegetarian diet, the vet tech strongly tried to convince me that "dogs are carnivores and are supposed to eat meat" and he didn't recommend we make our dog vegetarian. Marie, on the other hand, has an open mind and although she does not know a lot about this area of interest (refreshing that someone is willing to admit that), suggested places to go to learn more and is willing to look into vegetarian options with us when we decide to switch Otis over to a different diet.

Making the decision to euthanize our beloved 18 year-old dog was one of the hardest things we've…read moreever done. We entrusted this practice to make his final moments peaceful and compassionate. Instead, the experience was heartbreaking. We waited more than 20 minutes after arriving while our dog--who had dementia and was always extremely anxious at the vet--paced the room in obvious distress. When the veterinarian came in, it was clear she had not reviewed his chart. She asked why we were putting him down, which was shocking given the purpose of our appointment. After giving him the sedative, she said she would return with a "doorbell" so we could call her if we needed anything. She never brought it. Our dog continued pacing for about 15 minutes before he slowly stumbled and collapsed. We were left alone to watch this happen while we could hear staff outside the room talking and laughing. The veterinarian didn't return for several more minutes to administer the final injection. After he passed away, he was left lying on the towel we had brought for him, his hindquarters soiled. Because he was being cremated by the practice, we expected he would be treated with dignity before we left. Instead, we were escorted out while he remained on the floor. I understand that veterinary practices can be busy, but euthanasia is one of the most important and compassionate services they provide. Families remember those final moments forever. Sadly, our dog's final experience was one of anxiety, waiting, and feeling forgotten. I hope this practice reviews its euthanasia procedures so no other family has to experience what we did.

I've been to Latham Animal Hospital 2 times recently and the degree of professionalism displayed by…read moreeveryone I came into contact couldn't be higher. I was there this date 10/3/25 and got some bad knews about my cat that I had brought in.. That being said, the Dr (don't know his name) explained all the possibilites that I/we could consider. But his attention to the cat and the degree of concern was geniune and heart felt.... I appreciated that and will consider what happens next....

I brought my cat in to the vet because he was whining when using the litter box, they sedated him…read moreto get the testing they needed done, had to give him an enema for him being constipated, after he's treated I pick him up from the vet, they tell me he's covered in urine and they couldnt clean him because "he was more awake" and "agitated", which I initially understood why, until I got him home and he was so sedated still he could barely walk, he barely even knew I was there, so how come you couldn't clean him up, especially with how sedated he still was!? I went there stressed he had a UTI then you leave him covered in urine and also some STOOL, My poor baby looked terrible and they left him covered in his pee all scared and didn't even attempt to clean him other than putting a pee pad in his crate which did nothing to clean him otherr then soaking up the pee left in his crate. they also had to take his collar off and i wasn't going to put it on him until the next day to then realize they broke his collar taking it off him and didn't even tell me that...I love dr Kinney, she is the only good provider there but whoever treated my Milo that day did not care for him like you would your own pet, I'm extremely dissapointed with how he was cared for, i do not recommend any other vet then dr Kinney if you need to see someone there.

I would keep using Nassau vet even if I moved an hour away and had another vet next door to me…read more (Well, maybe not for routine shots in that case!) When I moved to Troy, I switched to a nearby vet and learned the hard way that not all vets are equal. When my cat was dying and the other vet had given up, I came back to Nassau. They ran a broader set of tests, including referring out an expensive ultrasound they could have done in house and pocketed the cash for but which they thought a specialist could interpret better--and when it would have taken weeks for me to get in to see that specialist, they called and got me in. They also treated symptoms aggressively so that my cat started improving even before they had a diagnosis. Which they got. Now I see my cat eating voraciously again and see her weight going back up, when I was expecting her to die this month. Nassau vet anticipates likely problems (like which medicines taste the worst and give recommendations about how to make it better). The staff monitors texts and responds very quickly. I did have another cat have to be put to sleep here years ago, and the staff sent a very sweet card. Really, I cannot recommend Nassau vet highly enough.

The best vets I have ever brought my animals to. Respectful to my animals and myself. Explains…read moreeverything to me that my animal may need in laymen's terms. Open to any questions I may have. Gives you price charts beforehand and helps you decide what is most important for your pet. Everyone is kind and gentle with my pets. I would give them 10 stars if I could!!!

Extremely kind & caring team of doctors and staff. It's helpful being able to see the same…read moreveterinarian who knows our pups.

Every business has a few quirks and it's up to each individual as to how much you put up with…read more We've had a couple at Miller Animal Hospital (MAH) but at the end of the day, it's about the quality of care that our pups are getting. We know that their health and well-being are the top priority at MAH. Dr. Rice takes as much time as we need to examine our pups, answer our questions, and provide thorough and easy-to-understand assessments, guidance, and suggestions to us. The clinical and support staff here are just as great...and believe me, we put them through their paces. They're not the closest. Their not the fanciest. But they are the best!

What a blessing Dr. Diaz was from In the Comfort of Home when our 17 year old cat suffered terminal…read morekidney failure. We had to wait an hour or two to get a call back after leaving a voicemail, but once our call was returned, we were able to get a visit that day. What was an incredibly stressful time was made easier by the gentle guiding and kindness of Dr. Diaz. He was wonderful and it made the heartbreaking loss of our little buddy easier to take. After having experienced previous losses with a traditional visit to a vet, this was so much more easy for a cat and us, allowing our cat to avoid the stress of travel to the vet, and allowing us to grieve in the privacy of our own home during the process. Thanks you In the Comfort of Home.

Dr. Gwen visited our home last week to put Kobi, our 15 year-old Lhasa Apso, down for his final…read morerest. Dr. Gwen was very accommodating, very patient, very considerate and extremely compassionate. Our whole family was there to see Kobi off on his final journey, and as sad as it inevitably was, it was also a good thing to see that he was no longer in pain, or confused about where he was. Kobi was blind and deaf, suffered with some level of dementia, and his rear legs would often not work right because of a spinal issue. He was always kind-of high strung, and anxious about going out - especially since he lost his vision last year. Having this done at home was absolutely the right thing for our Kobi, and we very strongly recommend the service that In the Comfort of Home provides. Thank you Dr. Gwen.

This review is long overdue! I took my cat, Lefty, to the Upstate Veterinary Specialties in…read moreNovember, 2025. I knew it was time to euthanize him as he had been dealing with a nasal sinus mass for several months. That night he started sneezing and bleeding from the nose uncontrollably. Everyone at the hospital was extremely understanding and sympathetic; they put me in a seperate room immediately and were able to see him without delay. The kindness shown by Dr. Champagne and Elle Gardner was incredible. They exemplified the best of veterinary medicine.

We have a young cat with chronic vomiting. The regular vet had exhausted their options and…read morerecommended Upstate. We saw Dr. Zornow. We cannot say enough positive things about her. We have had a couple of tests that have been inconclusive over the extended period that we have worked with her. She has done EXTENSIVE research, and has always been prompt in communicating with us. She really cares about RIckie and it translates into every interaction we have had with her. I wish I could give her 10 stars.