Everything went well. The staff and doctors are amazing. My chihuahua was diagnosed with a severe…read moreheart condition and was seen by Dr. Sedacca and his staff; they were informative, kind and very knowledgeable. Thank you.

The patient advocate was lovely. The rest of the visit was absolutely awful…read more My dog ingested a pesticide and was having severe tremors and vomiting. She was unable to walk so I carried her into the exam room where a tech took her pulse, told me it was an urgent case, then left me and the dog alone in the room for over an hour with no update. I finally called the front desk from my cell to let them know we'd been forgotten, then someone came in and said the doctor would be in soon. We waited another half an hour for the vet to come in. When she did, she was unprofessional and downright rude. Any questions I asked were met with irritation, defensiveness, and outright lies (like when she claimed she didn't need to examine the dog because a nurse had conveyed the results of her intake exam in the back, even though no exam had been conducted). I understand they were busy, and I appreciate that being a vet is stressful. But this experience was unacceptable. I will not bring my pets back to Upstate Veterinary Specialties, and would not recommend them to anyone experiencing a medical emergency with their pet.

This was the second time I brought Buddy Boy in for a nail clipping…read more Once again Valerie & Jazzy went above and beyond to alleviate his anxiety. They gave me a muzzle, with peanut butter on it, to secure on Buddy. Then we loosely covered his head with a towel; while I kept talking to him and petting his head. They actually laid on the floor, next to him, and paw by paw clipped his nails. He no longer needs anesthesia. Total time "10 minutes". Thank you for your compassion

Very compassionate staff and vets. Can't say enough wonderful things about the care received!read more

Bayberry Veterinary Care was fantastic when Dr. Burns was in charge. He was fair and never made me…read morefeel pressured or guilty about unnecessary treatments. However, since the practice has new owners, things have changed for the worse. Now, their prices are extremely high, like over $700 just to neuter a cat under a year old. They make you feel like a terrible pet owner if you choose not to follow all their recommendations for tests and vaccinations. Sadly, I've decided to stop bringing my pets here. I'm really disappointed.

There is such a wonderful dedication and heart in Dr. Burns and his team …read more He has take care of our dogs and cat for years - such a blessing to have him care for them and us ! The best!

I've been to Latham Animal Hospital 2 times recently and the degree of professionalism displayed by…read moreeveryone I came into contact couldn't be higher. I was there this date 10/3/25 and got some bad knews about my cat that I had brought in.. That being said, the Dr (don't know his name) explained all the possibilites that I/we could consider. But his attention to the cat and the degree of concern was geniune and heart felt.... I appreciated that and will consider what happens next....

I brought my cat in to the vet because he was whining when using the litter box, they sedated him…read moreto get the testing they needed done, had to give him an enema for him being constipated, after he's treated I pick him up from the vet, they tell me he's covered in urine and they couldnt clean him because "he was more awake" and "agitated", which I initially understood why, until I got him home and he was so sedated still he could barely walk, he barely even knew I was there, so how come you couldn't clean him up, especially with how sedated he still was!? I went there stressed he had a UTI then you leave him covered in urine and also some STOOL, My poor baby looked terrible and they left him covered in his pee all scared and didn't even attempt to clean him other than putting a pee pad in his crate which did nothing to clean him otherr then soaking up the pee left in his crate. they also had to take his collar off and i wasn't going to put it on him until the next day to then realize they broke his collar taking it off him and didn't even tell me that...I love dr Kinney, she is the only good provider there but whoever treated my Milo that day did not care for him like you would your own pet, I'm extremely dissapointed with how he was cared for, i do not recommend any other vet then dr Kinney if you need to see someone there.

Friendly, helpful, informative Very gentle with my dog…read moreDr Patrick very knowledgeable and thorough with my Louie; took the time to make my dog comfortable as well as myself Consistent care with every visit Clean building

We had 2 old dogs one 18 and the other 10 and when they crossed the rainbow bridge, the…read moreveterinarians were extremely nice and considerate. We have a new puppy now and we choose VCA as his new veterinary clinic. They have been nothing but great with him. He actually enjoys going to the vet!

It is the only emergency hospital I will use for my pets…read more They are caring and considerate and focus on the pet as well as you. My last visit I knew my old girl was ready to go. After being in the medical profession for over 35 years, I could not have asked for a more heartfelt experience.

I am writing to formally express my grief, anger, and deep disappointment regarding the care my dog…read morereceived at your emergency veterinary hospital. This letter is written not only in mourning, but in the belief that what occurred was unacceptable and must be addressed. From the moment we arrived, the experience was cold, transactional, and lacking the urgency or compassion one would expect in an emergency setting. At one of the most traumatic moments of my life, I was met not with reassurance or decisive action, but with delays and indifference. My dog Max was in critical condition and required immediate intervention. Despite this, there was a significant delay before a doctor was able--or willing--to operate. That delay had catastrophic consequences. During the time we waited, my dog's tumor ruptured. He hemorrhaged. He suffered a stroke. What may have been survivable with timely action became fatal. It was all about the money- transactional. I firmly believe that your team's failure to act with appropriate urgency robbed my dog of his chance to live. What happened is unforgivable. I hope that acknowledging it can prevent another family from enduring the same kind of loss.

Generally I've heard negative feedback about Banfield as a company, and the amount they charge you…read moreVS the amount you're getting - but I will say that it is very clear that this location cares about how to treat their customers. It's actually some of the best customer service I've received in just about any type of business - anybody who has taken a 101 on hospitality would be impressed by this location and how they treat you and your pet. It's clear that the owner and employees of this veterinary chain are serious about hospitality. I can't say much for their services, but they do a decent job as far as I'm concerned. Could possibly get better treatment for the money, but overall impressive business from this particular Banfield. Edit: I've had a few disheartening moments with Banfield, so I've lowered my rating by 1. Most notably, a vet attempted to push sales on me that were completely unnecessary, and attempted to sell de-wormer (saying she could see worms on the cat), when they clearly weren't there. They also did the same with shots that my cat had already received, and were on record. This is dishonest business. Overall I still have faith that this Banfield has mostly caring, attentive employees, but I would be careful of this kind of business practice that audaciously tries to sell unnecessary service.

My precious boy was having a time sensitive problem on Saturday. Hes a patient of theirs. I…read morecalled the receptionist spoke to the doctor and I was told to bring him right over. When we got there.The place was packed. We were told we had to wait for all the appointments to be seen first. Now keep in mind... Time sensitive before tissue damage. Are you kidding me?We're told to bring him right over! Then told us to take him to an urgent care center down the street , they might take him in sooner. We pay for the insurance for him to be seen there. Not add another vet. I am so disgusted with them. He will not be going back to the Latham office!! Liars and they had no regard for our boy. I will drive the extra time to bring him to a different banfield office!!!! No apology from them or nothing , just cold and harsh!!!

I want to start by saying my first experience here was great. When I brought my cat in, the staff…read moretook their time, listened, and really walked me through everything. That's the reason I came back when I got my puppy and continued using them for vaccines and other concerns. Unfortunately, my experience since then has been very frustrating. Back in December 2025, I brought my puppy in because we were preparing for his first flight. I explained that he's very high energy and gets anxious. I was first told to try Benadryl, which did nothing. I called back and explained that it wasn't working and that I was concerned about him being on an 8 hour flight. They prescribed gabapentin and told me to try it ahead of time. I did, and it still didn't help at all. My dog was still extremely anxious, barking, and unable to settle. When I called back asking for other options, I was basically told there was nothing else they could do and that dogs sometimes surprise you on flights. That was not helpful advice. My wife and I ended up being kicked off our flight because our dog would not stop barking and crying. That situation was stressful and honestly could have been handled better with more guidance. More recently, my dog has been sick and we have spent over 2000 dollars on visits, bloodwork, medication, and ultrasounds. What has been the most frustrating part is the lack of communication. I have had to reach out multiple times just to get test results. This has happened more than once. When your dog is sick, you should not have to chase down answers. At this point, I feel undervalued as a client. I do not mind paying for care, but I expect communication, support, and follow through in return. That has not been my experience lately.

brought my cat to this clinic twice when he was clearly unwell. On both visits, I was told it was…read morenot serious and was sent home with antibiotics. Unfortunately, his condition worsened, and he passed away over the weekend at a ER vet the immediately seen the blockage boght missed on the ultrasound they took on Thursday. I understand that medicine is not always straightforward, but I am deeply disappointed that more thorough diagnostics or urgency were not considered given his symptoms. Pet owners rely heavily on professional judgment during vulnerable moments, and my experience here left me feeling unheard and misled. I hope the clinic reflects on this, as earlier intervention might have changed the outcome.

Amazing. Great care. All the Vets are great have been going here for over 15 years. Never had a bad…read moreexperience. They have also been for caring and understanding of all our pets needs. Many thanks from, Athena, Bella, Rambo and Jaylow the cat.

Great care. Egregious prices. Last year an annual exam at SCAH was around 350 including…read moreimmunizations. 650 this year. Shocking increase! Hate to leave but I can't afford your prices anymore.