Better Business Bureau helped me to connect with a nationwide security service company who had ignored my calls for months after overcharging me for their services in January. I have been their customer for over 25 years and have never had any issues with them until now. I wish I had not waited and contacted BBB sooner, as they are the reason I finally received a call from a representative of the company who had an authority to make decisions, unlike the other dozen or so people I had spoken with for prior 2.5 months. I received a full refund not only for the overcharge, but also the actual service charge. I strongly recommend anyone struggling to get hold of any company who is ignoring your calls to avoid their responsibilities to contact BBB. It is so worth it! read more

Very cool unique shop! Great gift ideas, beautiful plants, super people helping you, fun, fun, fun!

On August 15, 2025, Erie Home, a roofing company, sent their representative, Andrew Trivelli, to give me an estimate of a new roof for my home. Trivelli started cursing at me, and making derogatory statements about me and my home upon me refusing to sign a contract to replace my roof. In the beginning of our encounter, I told him I had other estimates lined up. I asked him numerous times to leave my home but he was prolonging his departure. My cousin was visiting me. She came out and also told him to leave. This situation could have really went left. His aggression with me in my home could have ended tragically. I suggest not using this company ever. read more

Until recently I had no clue the power of the BBB. After eight months of phone calls to have a warrantied issue with our pool repaired all it took was a complaint with the BBB to make progress. Within 24 hours I had a call from the pool company, and within 48 hours the repair was complete. Unbelievable. Thank you BBB! Sincerely. read more

Every day there are transactions between a business and its customers that go wrong, misunderstood, or it's a scam. None of these situations should come to this but unfortunately, it does. I've enlisted the help of BBB a few times. I'm very grateful for their online forms, customer service, and follow up. Every case was fixed to my satisfaction. You are able to leave positive feedback on a business on the BBB site. It's sad that we can find the time to complain, but can't find the time to compliment. That's ok, I'm guilty too. read more

BBB is absolutely an amazing organization, it's the second time they help me with a problem with a contractor. This second time they solve my problem in literally a few hours after the complaint, I was dealing with the vendor for weeks and trying to dispute a service that was not provided for weeks and took them A few hours to solve it. Thank you so so much BBB read more

I am so very grateful to BBB. I tried for 2 solid months to resolve my issue to absolutely no avail. Once I contacted BBB it was resolved in no time. Thank you so very much for your time and effort. read more

MIKE LARCO POOLS After almost 14 months, we are done with Larco Pools NEGATIVE : 5 STARS not in order, but all occurred * He change the color of the pool finish without telling us, we accepted it * The lanai ceiling was not even there, even after we told you it was wrong, had to be taken down and redone * You told my neighbor and us that you would fix the grass (sod) not done I did it * Said you would level yard and clean up when completed, again not done, I did it * Leak in lanai gutter, told you, never fixed * TRASH 1st time I picked up 3 crates full of debris, trash etc. Kept waiting for you to do it, said you would, never did after 4 weeks, I did it * Lanai contractor left metal chips inside and outside of lanai , never cleaned up, had to actually used a vacuum to clean up inside and outside, prevent dogs from getting hurt, workers said that the rain would take it away? * Lanai workers broke (chipped) 6 of my walkway blocks, you said you would fixed them, did not * Workers left my hose running for a day, just wasting water and my money * Front sidewalk broken by your subcontractors said you would fix it in the 1st month, had to fight with you to g et it fix 12 months later and a crappy job * Sprinklers heads and tubing, YES stated in contract not responsible, but OMG plumber guy broke it 3 times, same spot. 2 x after I marked it with blue paint and red stake, and one time broke the tubing and did not find it until I found the extreme leak in the grass area, I paid for all to be repaired * BIG ISSUE electrical to pump to house, in attic , your guys went corner to corner instead of properly laying it flat around the upper attic, went over wood, beams insulation and you never looked at the job after I complained. I also had to fix the NEW holes you put in the side of my home from the electrical work, they never filled it in * "I will power wash the oil off the roadway from my contractors, never did, I did * Not showing up, you or your contractors waited 2 times all day long for you * Deck/tile was not completed, no sand or stuff put between thee tiles to finish it, I had to do that myself * You forgot the diamonds on the steps, had to get them redone * Told me 2 different times pool would be done for visitors, Feb- NOT DONE April-NOT DONE August and still was not done * Leaky pipes with filter and pump, found out filter pump was not the one we ordered (CONTRACT) * Filter and 2 filter tubing was plugged and not working, you had the BS to tell me it was my fault because of the sand I put on the tile, it ended up being the shock creek your guys plugged it up. * BIGGEST CONCERN: you said you had everything done and completed, end of contract, pipes still plugged, you put in a chlorine pool NOT a saltwater pool setup and no aqu-link setup, after we told you this, you told my wife financially having troubles, I told you I don't care I have a contract we paid in full FINISH it and do it right * Because you did not put in the right equipment, we had to pay extra money to get things fixed right Thank you Jandy and Penny Pincher they gave us the pool school you promised * Leftover shot creek was hidden under my wife's flower area under the mulch? On top of sprinkler heads? * Because of the shot creek your guys blocking the flow of water, you came an drain half the water out to "fix it" lost money because of pool water and chemicals. Also after being halfway drained the sides of the pool that was not visible started to show a shadow of the tile caulk dripping (acid stains?) down the sides, looks terrible * And after everting was finally fixed, updated corrected you said everything working fine, connection to salt water was not working penny pincher found it and Jandy fixed it * Knocked my mailbox off the stand, just put it back up and did not tell me * Scuffed marks n fence from feet and tools * I have probably many other issues, but after almost 14 months of my back yard bring held hostage, stress, anxiety, BS Glad I am done with you. PS pool does look very nice now. read more

After months of trying to get a breast MRI, due to Tower Radiology calling me asking to reschedule many times because the insurance was not approving it, front desk said I was banned from ever using them again for so many reschedules. The lady in the front desk maliciously stopped my scheduled appointment. I wrote to the better business bureau, and I was able to get my appointment back. Thank you. read more

BBB is well respected. Registering a complaint gets the attention of the business you have a problem with. A business does Not want bad reviews on BBB. Which motivates them to resolve the problem. read more

I had been trying to get my points back from Hertz for almost 3 months. They deleted them after sending out notices that they wouldn't delete points for inactivity in 2021 due to Covid. I called and emailed Customer Service numerous times, worked with the social media folks and called the Executive Customer Service that the BBB provided. All told me that there was no 2021 exemption and my points wouldn't be restored since I didn't have a rental in 18 months. After I contacted the BBB with the information and the covid email from Hertz, I had my points back within a week. Thank you very much! read more

I contacted the BBB to file a complaint about a company that did not deliver a product that I ordered or provide a refund. The company would not respond to emails or calls, and I even drove to St. Pete and the company was not at the address listed on their letters/emails. Two weeks after filing a complaint with the BBB, I received my 1st email response from the company after 5 months and my refund! Thank you BBB! read more

Better Business Bureau Serving West Florida - Public Services & Government Near Me - Clearwater, Florida

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This is not th first time i have reached out to the BBB. They reach out to the company and when they include the claim you wrote, once a response is given the BBB in turn, sends to you their respond. Deciding guilty or not guilty is entirely left to you read more

I recently had a dispute with Lag Shot Golf in Florida, their responsiveness to my returned equipment was not being handled with any urgency, and had to file a complaint with the BBB. I don't normally like to complain, but I had exhausted several attempts to resolve this on my own, and once I filed a BBB Complaint. The CEO of the company contacted me directly to resolve my issues. While I didn't expect this level of response, it definitely worked to resolve my issue quickly and fairly, I might add. Lag Shot Golf was experiencing growing pains, they are an up an coming company, that really misfired horribly on taking care of their customers. I was assured that this was resolved going forward and that more training of handling these types of issues would be fixed. I hope so for their business. Thank you BBB of West Florida! What a great way to support the consumers of services in your area! read more

I only have great things to say, after months of frustration trying to get an issue addressed with a water filtration Company and I got nowhere, when I reached out to the BBB things started to happen. The issue was addressed finally got the problem fixed. I am extremely happy with the results and I could not had done it without the BBB help!! Thank you, read more

After waiting almost 3 months, and being lied to multiple times, for a refund from PestBear lawn service for cancelled service, I contacted the BBB. They were in touch with PestBear immediately, the check was released within a week, and I had my money within 10 days of my initial email. The process was simple. Their online complaint form is very easy to navigate...And they get results! Nice to have a place to turn when dealing with unscrupulous businesses. My only regret is not contacting the BBB sooner. read more

Very prompt with handling my issue. Seemed like they really cared what was going on with me. I really appreciate their overall response to my problem Frank W. read more

I was in a dispute with a company that had my merchandise that I had returned. The company would not issue a refund, and so I had no merch, and a bill for $170.00, my CC was NO help at all. Once I filed a complaint with the BBB of West Florida and it went public, the company in question issued a refund and an apology. Can't ask for more than that! Thank you BBB of West Florida! read more

Great service they provide helped me resolve some issues I had. We hired a gardener for our beach house and it turned they weren't showing up for a month the gardener did not respond for weeks so we decided to file a complaint and things got resolved quick a lot of businesses rely on their reputation and this business got worried and resolved the issue quick. They even told us why we filed a complaint well you were ignoring us this was our only option thank you BBB SWFL read more

After numerous phone calls were made trying to resolve this issue with dollar rent a car. The rental company had overcharged me and they were dodging paying my money back. I then got a hold of the BBB open the case, I shared my documents and let them handle it from there.They did a great job got the issue resolved am I overcharge was returned plus extra expenses I'm happy with the BBB and thankful that there to help. Thanks so much Michael Melton read more

I had an issue with Coast Dental, Palm Bay, Fl. BBB kept me updated on correspondace and kept after Coast Dental for copays which I did not owe due to their billing medicare incorrectly. Coast Dental kept making excuses why they would not refund my money. After contacting BBB, I finally was reimbursed....took a year with constant correspondace...its worth the fight for justice against businesses that try to take advantage of the public. Please use your BBB - they WILL resolve your concerns. read more

As a consumer sometimes business will not take you seriously, so BBB comes to the rescue! They make your voice stronger, louder and business will respond quickly to that. They genuinely care about getting a solution and are very professional while at it. Thank you for your help! read more

It is the most effective recourse against incompetent businesses. I appreciated the effectiveness to deal with incompetent businesses. it brought to the interaction. read more

The Better Business Bureau helped me to get a resolution to an issue I had with trying to get a refund on a product I ordered and returned and I have yet to receive my refund but it is on the way I've been told so if I need to contact BBB a second time then I am sure they will help me again. It is nice to know that they will help you if necessary and you cannot get anywhere when dealing with a business. read more

I had an issue with Flyus regarding our flight tickets. Our trip was in 2 weeks and Flyus had booked incorrect tickets on our behalf. I had tried calling and emailing them for a week and not one response from them. Since our trip was coming up, I was desperate to get this issue resolved, so I reached out to this BBB branch for help. A day after my initial contact with BBB, I was notified that they had reached out to Flyus regarding my situation to request a resolution. Within 3 days, Flyus got back to me and resolved my flight issue. Thank you BBB for your help in getting this resolved before our trip! read more

After numerous complaints to a trash removal company I got no where. I finally contacted BBB and suddenly they started responding but they weren't addressing the problem. Finally we worked out an agreement and they have been honoring it. They have a new district manager who has been getting the job done. I don't know if the previous manager left of his own volition or not (he was condescending, rude, unhelpful) so the improved service could just be a little bit of luck but regardless, I am pleased. read more

I had a major problem dealing with Hertz car rental regarding an overcharge. I got no where with Hertz customer service. They were very rude and dismissive. I decided to try my luck with filing a claim with the Better Business Bureau. What a difference it made. I got almost my whole overcharge returned. Hertz kept $13 and lost me as a customer FOREVER. THANK YOU BETTER BUSINESS BUREAU!!! read more

Absolutely perfect support and service always. I am so happy knowing that there is a business That helps with people not getting taken advantage of or stolen from. It is always an easy and pleasurable Process working with the BBB! read more

The BBB staff in Tampa did an excellent job helping me resolve a complaint against The Community Bank credit card division. Mary Ciotuszynski Trade Practice Specialist did an outstanding job keeping me informed. read more

Helped me with my complaint I was getting no where with the retailer but BBB pulled through. Thanks!

Helped my get a resolution fast! Quick on responses via email Easy to use review process Thank you read more

I contacted the BBB regarding my inability to receive diabetic supplies from All American Medical located in Florida. I live in Virginia. I commend the BBB for the prompt response I received regarding my complaint and how quickly they contacted the company. I'm really appreciative of the caring and professionalism exhibited by the BBB. Keep up the good work! read more

I had filed a claim with my homeowners insurance for water damage. The claims adjuster I had worked with at the time falsely reported our claim as mold damage only and refused to provide us with any coverage for the costs for the water damage despite what was stated in our policy. In addition, they were extremely unresponsive and kept giving me the "run around." I had no choice but to contact BBB. In working with Susan Scott from BBB, she was able to get through to the appropriate individuals from our insurance company, which allowed us to have the claim reassigned to another claims adjuster. Since having our claim reopened and reinvestigated, we were able to obtain the reimbursements needed for the repairs done to our home. Thank you so much Susan! read more

I have to say that Better Business Bureau is the place to go when a business is trying to charge you for a service that had already been paid by your insurance company. I was getting nowhere fast until I got BBB involved in an issue that I was having with my Dental Office. I sent in proof that the bill in question had been paid; however, this company continue to send bills to me. They sent this bill to collections when they could have easily called my dental insurance company to confirm that the bill in question had been paid. It took a while, but in the end my case was resolved. I can't thank the Better Business Bureau enough for fighting on my behalf to get this problem taken care of. To the specialists that helped me with my case, I cannot thank you enough for being there every step of the way. read more

My agent was GREAT!!!! Mrs. Ciotuszynski was attentive and VERY helpful and the BBB helped me resolve the issue I was having with another business. I'm extremely satisfied and I definitely recommend them! read more

I complained to BBB when an unexpected charge showed up for a CBD oil subscription showed up on my credit card. (I had though I was signing up for a trial offer, but the fine print said it was a monthly subscription.) BBB forwarded my complaint to the business, and the charge was refunded virtually overnight. Hassle-free service at its best. read more

I needed help resolving a refund on a non-delivered purchase. BBB immediately helped me with my complaint and the company finally issued me a refund. I don't think I would have received the refund without their help. Thank you! read more

Have to share that the BBB was extremely helpful in assisting me obtain a refund from a business that took my money and then closed 48 hours later. Not sure I would have gotten my money back without their involvement! read more

I have had to reach out to the BBB on several occasions, I am sorry to say. Each and every time I did I had satisfactory results. I received the refunds I asked for immediately with no disputes refunds were immediate. One company just recently refunded my credit card with no problems. Never responded back to the BBB just refunded my credit card. Reaching out to the BBB makes the companies headquarters aware of the issues that customers are experiencing and they take action immediately. I have received calls from the president's office offering an apology and refund. read more

This was my first time ever having to utilize BBB as a tool for resolving a problem. I had ordered a Santa Letter for our granddaughter 8 yo and she was panicked when her letter wasn't answered in years past. I contacted the company 3-4 different times, and only until I got BBB involved, as well as my bank did I get some actions. Between the two, I not only rec'd a refund, but followed a trail that said their company was terrible to deal with. Only did this info pop up after I purchased the Santa package. Thank you for the help, it was much appreciated, and the offer to send the letter after Christmas fell short and almost a slap in the face. They lost a good customer and my friends who also were taken advantage of will never use this company again, including Easter and any other holidays that they promote. read more