I am extremely frustrated by the inconsistent information I receive when contacting Social Security by phone in Clearwater, Florida. Each time I call, I seem to receive a different answer to the same question. In addition, several phone representatives have been rude and condescending during these interactions. When I previously asked an employee at the local office about these inconsistencies, I was informed that the phone representatives are located off-site and was advised to visit the Drew Street office in person for accurate assistance. As a disabled individual, traveling to the office is not always feasible. On May 14, 2026, I contacted the Clearwater office and spoke with Mrs. Steins. During the call, she repeatedly interrupted me, spoke in a dismissive manner, and implied that I was being dishonest regarding prior contact with the office. Specifically, when I referenced a previous visit to the Drew Street office on December 8, 2025, at approximately 11:00 a.m., she responded, "That's funny because it's not documented." I did, in fact, visit the Drew Street office on December 8, 2025. The in-person staff at that location have consistently treated me with professionalism, kindness, and respect, which makes this experience even more disappointing. I strongly encourage Social Security to review and audit phone interactions for professionalism and consistency in the information being provided. The call in question occurred on May 14, 2026, at approximately 3:32 p.m. read more

Took 3 months to update my partb premium to go into effect. 3 months accumulated and then they want you to pay it back from 1 check.

Amazing fast service. I went in for a name change and within less than 30 minutes I was out.

Walk-in. Wait time reasonable. Was there twice. First person said that I only needed one item and to return when I had it. Second person said I needed more items. read more

it was the best experience I have had the people who worked there were nice friendly and very knowledgeable I appreciate customer service and this location was excellant read more

It's a Govt. Office! What can you do? First of all, call the 1-800 number and make an appointment! OR pack provisions for a wait! Don't give the security officer a hard time. He's very nice and will give you the right information! He has to deal with "all of the above!" The best advice I can give you is to go to the SSA website, read on what you might need, get the forms, and use the US Post Office! The waiting area is accomidating but made for mass processing! If you need to see a warm body then settle in and bring a good book! May the force be with you! FYI, I did this review while waiting....might as well catch up on other reviews I've started! read more

Social Security Administration - Public Services & Government Near Me - Clearwater, Florida

The older gentleman who is currently the security guard is so awesome. He made my whole experience great. Very informative and polite. I was able to get in and out and take care of everything I needed. Someone get that man a raise!! read more

The office is bright and clean. The security guard is loud and obnoxious. Yelling at people and even little kids. He is also a typical smart aleck looking for a confrontation. read more

Social Security Administration - Public Services & Government Near Me - Clearwater, Florida

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I am a professional and know how to conduct myself appropriately. During my visit today I was on the phone with a representative that I had an appointment with. The security guard took offense even though I got off the phone when asked. He then said "step outside", this guard then accosted me and told me he makes the rules and can bar anyone, he said I was causing a disruption and took offense when I stated that "no I am calm it is you that are causing a disruption. This man is unstable and really should not be allowed to handle a weapon. His employers need to have him evaluated. read more

It was a bit of a drive for us but the officer at the front desk was informative, super nice and huge help to us. We ended up deciding to come back at another time because the place was pretty packed. read more

They opened the doors 30 mins before they actually opened as a courtesy since it was hot outside. They have a great system in place to get you in and out quickly. They opened at 9 and I was out by 9:05. I was there for a name change because I got married so it wasn't a big reason, but for me it was pleasant. read more

I accompanied my mom to this office, to assist her in completing several tasks that we could not complete over the telephone. Staff who worked with us were kind, spoke clearly, were easy for my elderly, mother to understand(important as she is hard of hearing). Thank you! read more

Had fantastic experience yesterday at this office. Security guard was so nice and he even came up and hi5 my special needs son!! I have been trying to get help and get some questions answered that the downtown Saint Pete office just didn't care if they helped us or not! Not here!!!! I wish I had got her name but the check in lady and the lady who helped me was patient kind answered all my questions for my son! Got me pointed in the right direction on what to do. I am so grateful that I made the trip here. I will never go back to the downtown Saint Pete office.. I will always come here even though it's further away read more

Although we had an appointment we ended up waiting an hour and a half. The girl who did our intake kept continuously complaining about her break and asking someone next to her about when she could take a break. She refused our doctors reports and was easily distracted. We were placed at a corner wall where we had to shout out our social security number were just within a foot of us other customers were waiting. One man was sitting on the floor making notes next to us. There was no privacy and we hope that he was not writing down our personal information. In the end, I was requested by mail to send in those doctor reports. Really disorganized place run by intake people who have no care nor consideration for the person in front of them. More worried about the break that she got every 15 minutes. read more