Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

This company did an amazing job with our driveway! Dave was great at returning phone calls and…read moreanswered all of our questions. They even came to pave a week earlier than we were scheduled for. The paving is spot on! I could not have asked for a better job. They even built us a ramp into our storage building. I highly recommend this company!

If you expect someone to respond, just keep going. One e-mail after another ignored by Melissa. I…read moremanaged to get someone out here to quote, and subsequently I had follow-up questions. After some initial communication, when trying to set up an appointment, she stopped responding. Finally when she did, an excuse as to why she did not sooner. After receiving the quote, I had questions. Four e-mails ignored, called twice and no answer. Do not waste your time. The only reason I gave 1 star is the system forces you to select at least one.

This is a late review. Super people. Fabulous work…read more Gorgeous granite. Wow! Our countertops still shine, 5 years later. Thanks for the added beauty, and your commitment to customer service.

I would give these guys a ten star rating if possible…read more I had a small job that involved making a opening in an island slightly bigger for a new cook top. One of the bigger companies came out, said it was a difficult job, and they wanted to take the entire island granite back to the shop (8'x4'). They also said it would probably break and why don't I just get $7000 worth of new counter tops. I know BS when I hear it. I called Cogswell and with a small electric hand saw they did the job in 15 minutes at the house. Then the guy says I have to charge you for an hour - do you have anything else that needs done? He leveled another counter for us. $200, no BS.

This company is amazing. I've had them deliver landscaping stones to my house twice and I live on a…read morevery steep and oddly shaped lot. Both times, the driver, Ricky, has gone out of his way to make sure the pallets get exactly where I need, saving me countless trips up and down a hill carrying twenty pound rocks, even when he ran the risk of getting his forklift over some tricky spots. He even said they would come take the pallets away when I was done. The store staff are also incredibly helpful and didn't mind us calling many times with questions. If you're loooking to make your project as headache free as possible, go with Skyline Brick!

Make an appointment before you go and bring pictures of the room(s) you want to decorate. The staff…read moreis extremely helpful and there are so many fabrics to choose from!

Excellent customer Service. I had blinds installed 11 years ago and they replaced the batteries…read morewhich were 18' high! They fixed a motor on one blind so I didn't have to replace. I continue to be impressed with this company, the products they sell are excellent. Riley thank you so much for helping us. Cheryl Sullivan

Three years ago we hired Busy B to power wash out house prior to it being painted. We couldn't…read morehave been happier with the service. Walt and his team were attentive, thorough, and went above and beyond to make sure the job was well done and that we were satisfied. Naturally, as we prepare to sell our house we wanted the same level of detail, so we called and scheduled with them again. I'm not sure within the last three years if this team was abducted by aliens and replaced by their evil doppelgangers, or if they just don't care anymore, but this experience was the polar opposite. The day prior to our appointment we received an email that gave some basic instructions, but what was striking was a paragraph that said "Please do not call us on the day of your job asking for a specific time. You will not be given one. Due to the nature of our work we cannot give out specific or estimated timing on the day of your scheduled job. You will receive an "on-the-way" text if you've provided a cell phone number." OK. That's a little off putting, but we get it. Some jobs are bigger than others, but even the cable guy gives you a range. Day of the appointment arrives and two hours are spent clearing the decks and porches. And the waiting begins..... Finally at 3:00pm a text is sent to the company to get an idea of the latest time they will arrive. At this time the office manager says, "Oh, he's been there and left". What? What happened to the on the way text? There was no knock on the door and no phone calls. Effectively the receptionist told us that there is a car blocking the driveway and he couldn't get his truck in to turn it around. No, we say. There is no car blocking the driveway, plenty of room. Actually, says the OM, you have a difficult driveway to get up and Walt (company owner) remembered this and didn't have the right equipment to get up your driveway. It's in the shop in Harrisonburg, so he's not going to be there today (we have a bit of a hill to get up). Wait we say, which is it? A car blocking the driveway or lack of equipment? At this point we are told the house phone was called and a message was left telling us this information. That's a tough sell, as the land line has been disconnected for about 5 months. After much back and forth we basically tell said receptionist that this is extremely poor business decisions and terrible customer service as we have all of our porch furniture sitting in the yard, and are planning on staining the decks tomorrow. Not my problem was the message from good ol Busy B. We asked to have the owner call us. We were told that he doesn't have signal. Maybe he'll call, maybe he won't. At this point we are at a loss. It looks like the B is too busy to come do the job they committed to. So we begin to look for other options. Suddenly, at 4:00 pm, a white pickup pulls into the driveway with no special equipment and somehow navigates the 'obstacle course' of the driveway blocking car. The owner himself gets out of the pickup. He made no apology. When asked why he didn't bother to call or knock to let us know he had made an attempt. He then tells us that he had both knees replaced a few months ago and didn't want to walk up the driveway. He also tells us that getting our house power washed is 'not a crisis', and that him living with cancer over the past two years is. What? No one called it a crisis, just really poor customer service and crappy attitudes when asked why no one had showed up or called. I'm very sorry for your medical conditions, but that's not my concern. If it's that bad, maybe you should have sent someone else. Finally the power washing begins. No real apology for the lack of communication or the decision not to show up. During the washing session, there were some texts back and forth to our oh so happy OM who said that a check would be needed at the end of the session. We said we would pay electronically just like the last time. 6:30 rolls around and we go outside to look at the job. First thing noted was that the walks and back patio were not done. An argument ensues that those have never been done and that was not on the work order. On the contrary we say, they were done last time and we specifically stated that we did not want the deck surfaces washed (which they did). On the previous you talked about how we needed to fill sand back in the walks after the session. After more arguing back and forth, out he goes to finish the job we hired him for. Bottom line is this. The entire experience from top to bottom was terrible. Communication was terrible, service was terrible, attitudes were terrible, integrity was terrible, and the job was marginal. It's unfortunate that this occurred. We would not recommend services from this company at all. Both the office staff as well as the owner were argumentative, and it appeared clear he did not want to do this job.

We hired them weeks in advance before we moved into a home and scheduled movers around them and…read morethey DIDNT SHOW UP They never confirmed prior and the woman sherry was rude and yelling and cursing on the phone So unprofessional - would never use them

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

Excellent company. l phoned and immediately reached Tony, the owner, who listened to my problem and…read moretook time to discuss it. The next morning at 8:30, his team arrived, and within an hour, diagnosed and fixed the problem. They answered my questions and explained pricing, which is less than many plumbing companies in our area. I have used the company several times and always been extremely pleased. I highly recommend them.