Three years ago we hired Busy B to power wash out house prior to it being painted. We couldn't have been happier with the service. Walt and his team were attentive, thorough, and went above and beyond to make sure the job was well done and that we were satisfied. Naturally, as we prepare to sell our house we wanted the same level of detail, so we called and scheduled with them again. I'm not sure within the last three years if this team was abducted by aliens and replaced by their evil doppelgangers, or if they just don't care anymore, but this experience was the polar opposite. The day prior to our appointment we received an email that gave some basic instructions, but what was striking was a paragraph that said "Please do not call us on the day of your job asking for a specific time. You will not be given one. Due to the nature of our work we cannot give out specific or estimated timing on the day of your scheduled job. You will receive an "on-the-way" text if you've provided a cell phone number." OK. That's a little off putting, but we get it. Some jobs are bigger than others, but even the cable guy gives you a range. Day of the appointment arrives and two hours are spent clearing the decks and porches. And the waiting begins..... Finally at 3:00pm a text is sent to the company to get an idea of the latest time they will arrive. At this time the office manager says, "Oh, he's been there and left". What? What happened to the on the way text? There was no knock on the door and no phone calls. Effectively the receptionist told us that there is a car blocking the driveway and he couldn't get his truck in to turn it around. No, we say. There is no car blocking the driveway, plenty of room. Actually, says the OM, you have a difficult driveway to get up and Walt (company owner) remembered this and didn't have the right equipment to get up your driveway. It's in the shop in Harrisonburg, so he's not going to be there today (we have a bit of a hill to get up). Wait we say, which is it? A car blocking the driveway or lack of equipment? At this point we are told the house phone was called and a message was left telling us this information. That's a tough sell, as the land line has been disconnected for about 5 months. After much back and forth we basically tell said receptionist that this is extremely poor business decisions and terrible customer service as we have all of our porch furniture sitting in the yard, and are planning on staining the decks tomorrow. Not my problem was the message from good ol Busy B. We asked to have the owner call us. We were told that he doesn't have signal. Maybe he'll call, maybe he won't. At this point we are at a loss. It looks like the B is too busy to come do the job they committed to. So we begin to look for other options. Suddenly, at 4:00 pm, a white pickup pulls into the driveway with no special equipment and somehow navigates the 'obstacle course' of the driveway blocking car. The owner himself gets out of the pickup. He made no apology. When asked why he didn't bother to call or knock to let us know he had made an attempt. He then tells us that he had both knees replaced a few months ago and didn't want to walk up the driveway. He also tells us that getting our house power washed is 'not a crisis', and that him living with cancer over the past two years is. What? No one called it a crisis, just really poor customer service and crappy attitudes when asked why no one had showed up or called. I'm very sorry for your medical conditions, but that's not my concern. If it's that bad, maybe you should have sent someone else. Finally the power washing begins. No real apology for the lack of communication or the decision not to show up. During the washing session, there were some texts back and forth to our oh so happy OM who said that a check would be needed at the end of the session. We said we would pay electronically just like the last time. 6:30 rolls around and we go outside to look at the job. First thing noted was that the walks and back patio were not done. An argument ensues that those have never been done and that was not on the work order. On the contrary we say, they were done last time and we specifically stated that we did not want the deck surfaces washed (which they did). On the previous you talked about how we needed to fill sand back in the walks after the session. After more arguing back and forth, out he goes to finish the job we hired him for. Bottom line is this. The entire experience from top to bottom was terrible. Communication was terrible, service was terrible, attitudes were terrible, integrity was terrible, and the job was marginal. It's unfortunate that this occurred. We would not recommend services from this company at all. Both the office staff as well as the owner were argumentative, and it appeared clear he did not want to do this job. read more

We hired them weeks in advance before we moved into a home and scheduled movers around them and they DIDNT SHOW UP They never confirmed prior and the woman sherry was rude and yelling and cursing on the phone So unprofessional - would never use them read more

I was more than impressed by the entire painting process from Busy B. Walt called me back in an extremely timely fashion, came out to my house and provided me a very detailed quote. The quote was well under the other quotes I received for the project. The staff was professional and courteous, and extremely respective of maintaining a clean environment- they were also very good with my two dogs when they had to keep the doors open for painting them. I highly recommend Busy B and will absolutely use no one else for any future painting needs. -Wendy read more

I called 5 or 6 different companies for a quote on getting my house power washed, Busy B power washing was the ONLY one to call me back. Walt and another fella showed up when I was told they would show. They were really nice and Walt answered all my question. They did a great job and I was charged the exact amount I was quoted for the estimate. I'm happy they called me back and I would recommend them to anyone. read more

I strongly recommend Busy B Powerwashing as they not only are reasonable with their pricing, they do a fantastic job. Emily Leytham arrived when she said she would, was very pleasant answering all my questions and did a fantastic job exceeding my expectations. Bruce L. read more

So pleased with this company! They made my house look brand new, getting rid of even the toughest black mildew stains and algae. My windows were also spic and span when they finished! They arrived promptly and were very courteous, and got the job done quickly. And the best part was the price! I was expecting to pay much more. I'm really glad I found them, and won't be using any other company from now on! read more

Busy B promptly answered my request for power washing my house, quickly gave me a date and a quote, and checked in with a reminder before the date. They were here when they said they would be, did a fabulous job (the house looks like it was freshly painted!). It was a great service and great value. Highly recommend! read more

I would definitely NOT recommend Busy B Powerwashing. We had an electrical fire at the meter box, it melted the siding and we could have lost the whole house They had there 2 service guys leave bc they were shaken up. Well we were shaken up also. We had the fire department, power company, and an electrician there to help with this matter. Basically the outcome was no follow up from Busy B. The secretary has been polite, but no call from the owner, no reimbursement after submitting invoices to them and to their insurance company for siding replacement and electrical box replacement. Their insurance agent said he couldn't do anything until the owner Wait contacted him and he had not been told about this. This has been almost 6 months and now they won't answer or return calls. The total price we are talking about is $1075. How can someone treat their customers like this. Definitely DO NOT USE THIS COMPANY read more

Busy B Powerwashing has pressure washed our home two times now. Walt and his team have been here when they said they would, done an outstanding job & have left no mess behind like other contractors. We are scheduled for some exterior paint work and trim repair. We recommend them highly. read more

I've hired Busy B Powerwashing to powerwash our house three times in 10 years. (For 6 years, we lived in a construction zone resulting in a dirty/dusty house.) We've had the cold wash twice (due to the dirt/dust) and recently the hot wash with mold infusion because the rain this year brought a lot of mold on the side of our house. Each time our house looks brand new! The back of our house is three stories and they've been able to get all the nooks and crannies.They do a fabulous job every time! They are professional, return calls quickly and priced as quoted. I will continue to use them in the future! read more

They just completed my pressure washing the house. It was covered with green mold on north side and black mold on porch railing. When they finished, it was beautiful. Did a fantastic job and I have nothing but good things to say. Thank you busy bee, you are a quality company. read more