My car broke down on Memorial day on my way home. The transmission quit working and my car was towed to Better Rate. The shop was closed at that time, so I left my key along with a note for the mechanics so they would know what happened, along with my name and phone number. My car was at the shop for nearly a full month while I kept being told they were 'putting in on the lift.' The charge was first going to be less than a thousand dollars, but after some weeks, the owner said the differential was shot and the price would be sixteen hundred. I had no choice but to agree because I needed the car. More time went by with no calls, no information unless I or my daughter called them, only to be told that the car would be ready in a couple of days. We were told that multiple times, but each time, no response, no car. Finally, the owner told me that the problem was broken motor mounts and that he had driven the car and it made a thumping, bumping sound and would break a 'rod' they had put in. He told me that they were going with a different supplier. But after that, he said that his mechanics knew the motor mounts were broken after they had replaced the 'rod' two or three times with the mounts broken. Finally the car was ready and it cost me more than 2100, while he said he didn't charge me any labor. On the barely readable receipt, it listed 140 charge for *oil.* 900 for the differential. After I got my car returned, it was filthy with huge bird dropping on the back. And when I began cleaning things up, I found items missing...ten different pieces of my property. I notified the business that I wanted these things returned. The business denied any knowledge of the items going missing, although when an employee called, one item I had not listed was named. I had given the business until July 1 to either return my property or pay me an acceptable amount. Neither has happened as yet, although the owner finally said, via his employee, that someone would bring by the amount I requested in cash. So, here I am. Without my property, tools, jack, windshield screen, several pairs of expensive sun glasses, and no money to make it right. They claimed to not be responsible and then claimed homeless people must have taken my things. The car wasn't broken into, so whoever removed my property did so through an unlocked door. And the "driving" done used up as much fuel as a week of taking my daughter to work and home. I informed the business that I would write a review. Now he should keep his word. My car is working, but they want me to take it in to check for leaks. I don't think so. read more

NOT THE SAME SHOP IT ONCE WAS. I can only assume their response will be yet another fraudulent accusation. Let their other reviews on Google and yelp confirm my review. Since July I have taken my truck back 6 times. This was supposed to be a transmission rebuild. $6870.00 later still doesn't work correctly. Jim keeps asking for another chance to look at it again. Today was the straw that broke the camels back. My batteries that were bought in March were not in the truck when I got it back and I found this out because my batteries were dead today. Called Jim he said his guys didn't touch the batteries but the ones that I pulled out were from 6/21. I will be moving my business to a reputable shop. Sorry after 20+ years never thought it would be this way. Now it is time to consult with legal counsel after his son's bantering. read more

So I had my Chevrolet transmission rebuilt here. DO NOT TRUST JIM NEIGHBORS, the "owner" After paying him 2200 in cash, his quote was 2k flat. I waited 2.5 months to get my car back. Leaking everywhere. I paid for e full rebuild. Instead, after having my car checked by a chain transmission shop....it turns out JIM at better rate, built a transmission out of other parts he had laying around and slapped that in my car. So it's not even MY transmission. It barley works, and he refuses to warranty it or rebuild it again. Though I have a receipt stating I paid for a warrantied transmission. read more

I brought my truck to this shop for a transmission rebuild under warranty. They had my truck for two weeks "rebuilding" the transmission. One month later I am stranded in Utah with a truck that will not shift into a single gear. Not a good feeling driving down the interstate hours from home. They have no record of customers, warranty information, or the work that they perform. Do not bring your vehicle here. read more

My car was there for weeks, they said they would have it done one week. Nope. Next week it was supposed to be done, still nothing. They said oh next week! I have a baby and going without a car is so stressful. I would not recommend going here. Very slow and not very professional. read more

We took my Jeep Liberty to Better Rate Transmissions. His quote was hundreds of dollars cheaper than any other quote I received. I did have to take the transmission back to him for one shifting issue, but he immediately responded and fixed the problem, which was a bad sensor. I have been driving the vehicle for two months and it's been performing very well. I found him easy to work with, true to his word, and he did a great job for me. I'll be taking any future transmission needs to his shop and would highly recommend him. read more

Very unorganized shop, lacks decent customer relations, gave them an obvious deadline which they agreed too but failed to meet it, when car was returned transmission was not fixed properly with obvious slipping in 2nd gear and other issues with shifting. This place is a waste of time, energy, and money. read more

I have dealt with this shop twice. Had my truck tranny rebuilt, and it was done with in the week, and was given a fair warranty. After 6 months tranny started shifting hard. check engine light came on with a transmission problem. took it in and they called me next day that it was fixed. my truck never moved from its parking spot outside. they cleared the code and did nothing else. by the next day the engine light was on again, with the same problem. so he lied to my face, and did nothing to warranty the work. I've talked to a few other people that have also been screwed over on their warranties. In between this issue I took my sons Toyota into them for a transmission swap. they had the car for 6 WEEKS. I would call, they would tell me its done, I would drive to pueblo (30 miles) and the car hadn't even been touched. they did that to me 3 TIMES. when they finally did the work it took 1 day... I would never recommend this place, even to my enemies. So stressful to deal with a man that will lie to your face and shake your hand. read more