Couldn't be happier. After two weeks with some kind of respiratory infection I walked in there and…read morehad to wait no longer than a few minutes before I was brought into the back and saw the NP Margaret Dean. She empathetically listened to my complaints, checked my breathing and subscribed antibiotics. Upon leaving I asked how much it would cost and they said because I have insurance and Medicare there would be no charge. This was my first time using any kind of medical service after qualifying for Medicare so I was pleasantly surprised. I started getting better but pushed myself too soon and too hard and the infection came back as the antibiotics were ending. So I went back to the clinic (as a walk in) and again I didn't have to wait long, again saw Margaret Dean, and got different antibiotics. Again, no charge. This time I took it easy and am now healthy. So based on my experience I recommend this place. It was fast and easy with no billing issues. Everyone was nice and professional.

Completely awful customer service the nurse I had testing me for strep was very rude and if you…read moredon't like your job then leave it I was nothing but nice to her and she wants to have a attitude. The receptionist was nice but not a talker I've been here before and had no problems. But there's new people here from last year and I don't like how I was treated. My care quality was awful.

Soooooo many bad reviews.. I am sorry that your experiences were not good. I am not one of those…read morepeople. I have had good experiences at this practice. They do a good job despite sillyness no one on the patient side of the counter can ever understand. I have known Blake Johnson since he opened his practice. I was previously at another pediatrician's office which was highly recommended. I moved to this (Children's Clinic) office because that other pediatrician would take at least 2-3 hours for a simple runny nose. Dr. Johnson's office is 1/2 that time at the worst. I have gotten in and out of there in as little as 45 minutes as a walk in. If you expect ANY urgent care clinic to be fast, you should not bother going. We live in an age where electronic medical records have slowed all medical practices to a crawl. They (every practice) spend more time chasing Insurance, Diagnostic codes, Lab results, cross referencing other doctors your kid might be seeing, dealing with incomplete medical records because the parents didn't forward records from the previous doctor, and the list goes on! I think Dr. Johnson's office does a good job at moving folks through as quickly as they can. I can't speak to other people's experiences. Mine has always been good.

I moved back to Fredericksburg in 2024 from south of Richmond & opted to take my 1 year old here…read moredespite reviews. Yes I've experienced long wait times from time to time, but there are more people than doctors for this area in general ( ratios especially during back to school or highly contagious periods ) . It took myself 3+'months to get in with a new PCP & vision specialist. The office has dealt with periodic staff shortages, but not to the extent where I'm concerned because it's someone new (front and back of the house) every single time. I saw a review regarding misdiagnosis, this happens sometimes because doctors typically narrow down from symptoms that are the same for multiple diagnosis. My daughter's previous doctors could never specifically tell me if she had a virus or a bacterial infection. I believe due to her age because under about 11/2 they don't prescribe medicine. Her previous doctors would not even perform blood, Covid, flu, or strep test at every visits unless I requested. They would just say fluids, Tylenol, Motrin so I stopped taking her unless I needed the school note. The children's clinic takes swabs every time and now that she over 2 even blood to rule out or confirm infections. The children's clinic doctors (I've seen 3 different physicians) have diagnosed my daughters correct every time as far as I know. Dr.Johnson informed me that my child's pop belly was due to muscles not being formed ( I was extremely concerned) and over the next year her constant belly did subside. Dr.Johnson is seemingly a little quirky and does tend to have a standard rhythmic way to describe children's milestones, but i like that. Imagine how many patients parents he has to repeat the same thing to a million times so forgive him for repeating some things. At least he is relatable, humorous, and appealing. For example, when my daughter was forming words he asked "what are your favorite 5 bad words? I bet they are hers too!" I love that I am able to pick my daughter up from daycare if she is sick and immediately walk in to get seen. The longest time I've waited was about 2 hours one night to get results during a walk in appointment. Wait times to be taken back range greatly from immediately to an hour or so. Make sure if you walk in at night your pharmacy is still open (Dr. Johnson will remind you every time that they are closing), but one night I couldn't make it and had to wait the following day. We have used doorstep once and I love the service, but sometimes it's just easier to drive in! Surprise, surprise my daughter woke up sick at 3am today after her class had a flu exposure sign posted yesterday. I plan to call them at opening for an appointment. 4/5 rating is because I believe nothing is perfect and there are always ways to improve. In all, I'm a huge advocate for obtaining a second opinion. Sometimes doctors, practices, and patients are simply incompatible. However, I sure am glad I decided to try the office for myself.

I took my husband to the King George location this morning. He is VERY ill with COVID (tested…read morepositive last night) and is running a fever, has chills, etc. When we arrived I checked him in at the kiosk and it said "Your wait is approximately 25 minutes. There is one person ahead of you." I told the receptionist that he has COVID and that he needs to be seen QUICKLY, because he can't be sitting in a public waiting room for long (for everyone's safety). She said snidely, "He can wait in the car." Seriously?????? After waiting 30minutes I went back to her and asked nicely how much longer the wait would be. She told me an hour and a half. Meanwhile, SEVERAL people had been taken in ahead of us. I told her again that my husband is running a fever, etc., and she said, "There's nothing I can do about the wait time." Oh, AND my husband is over 50 and diabetic so he REALLY needed some medicine. At that point we left. Have they never heard of the word TRIAGE?? You take the sickest patients in first!!

Terrible place to go. My son and I both have strep they do a rapid strep covid and flu test and say…read moresorry your not sick. We will send it to the lab. They do this so they can bill for more test. We go to next care they say yes you do have strep. Then Mary Washington sends a message you the next day that you do have strep. Don't go to Mary Washington urgent care. They are garabage. I have heard about them doing this to a lot of people. I should have listened and not gone there. If you want treatment don't waste your time going there.

Always been satisfied . Gone many times and always been happy . They always see me promptlyread more

Wait time is terrible. The info about wait time and place in line is false. That only has to do…read morewith checking in. They make that pretty fast and seamless and then you are stuck waiting to be taken back and then still another wait before seeing someone. Not a good experience at all.

Amazing! So glad I looked at Yelp reviews when deciding where to go. I now see why there were so…read moremany 5 star ratings. Obviously was feeling under the weather, but the overall atmosphere here was very calming. Everyone was extremely professional but still personable & relatable. I appreciated the fact that there were no false claims about the speed at which I would be seen.

Every time I've been there I have been pleased with the doctors and the treatment. However, this…read moretime, I am very upset just trying to follow the doctor's orders as the nurses can't seem to get it right. Have pink eye, doctor prescribed eyedrops, stating 2 drops every two hours for two days, then 1 drop every 4 hours for 5 days. My bottle is empty after just three days so I called to get another bottle to continue the treatment as doctor ordered. First call, nurse said they couldn't do anything till doctor came back to work(this being Sunday and he returns Tuesday) She said to reduce the drops to 1 every 4 hours until they can talk to the doctor to make the drops last. So today, Tuesday, I called and I had to talk to another nurse. She really mixed up what I said to her, saying my left eye is all clear(my infected eye). I told her that is not correct, it's better, but I need to continue the eyedrops for another 5 days as the doctor ordered. Then she immediately mixed up the number of days saying 5 days total(supposed to be 7 days). She said she would give my doctor the message. I later get a call back from Patient First, a different nurse, stating since my eye has gotten so much worse, the doctor wants me to return to see him!!!!! I Never said my eye was worse, I said it's getting better but I'm out of the eyedrops. I'm just trying to follow the doctors orders, using the drops for 7 days as prescribed. Now I'm told I have to call back tomorrow. I will continue using Patient First as I have always received the best care there in the past, but this time has been a Frustrating experience.

This place is horrendous, they can't/won't get my medications correct even though ive been on the…read moresame medication for a while, the so called nurse won't return calls to me or the pharmacy....they don't know what they're doing can't even do my labs correct....this place needs to be shut down as this is an ongoing issue for me and lord knows how many others....I will definitely be going elsewhere and will do my best to get this place shut down... ZERO STARS

The absolute worst. Primary care is awful, they can't follow up on prescription's and leave you…read morewithout and hanging for days before any one of their doctors will refill your simple prescription, leading to unnecessary issues and discomfort. Urgent care is also atrocious. You are so much more likely to get timely service across the street at BetterMed. They are super fast in comparison. PUC in front of Walmart is not worth it in the least.

Came in with my fiancé and they had her take a seat before filling out any paper work. Finally…read moreafter 15mins they call her up to fill out paper work. So while she's filling the paper work out another lady comes in and right away fills her paper work out and even turns it in before my fiancé finishes hers. So now that she turned hers in she gets called before her as well. Needless to say she sitting here in pain and wants to be seen asap. We only came here because we are in the process of switching insurance so this was our only resort since its next to the house. It was just unprofessional knowing we had to wait that long while the front counter is just sitting back there talking about how much weight they lost instead of focusing on the patients. We will never visit here again so good luck to who all do. P.s maybe shit the glass while chatting with co workers so we don't hear everything thing about your life style.

I was a patient at Salem Church Road Prime Care. I went there this morning and was told to set an…read moreappointment. I made the appointment but it was at Courthouse Road. I have been going to Salem Church Road for many years and was well taken care of. But now it's terrible there's no way I am going to Courthouse Road as I am near Salem Church Road. What's wrong with them? Don't they care about their patients.

If I could give zero stars I would. Called the office Monday afternoon in regards to a refill on…read moremedication that was unfortunately left on a trip. Called the office three times today for a follow up and had to leave a "message" with a receptionist. No return call and no refill. Seems to be zero concern for my health and well being. Very disheartening.

I LOVE the doctors here. We have seen all of the women doctors and nurse practitioner and they have…read moreall been FANTASTIC! If I could take my daughter to them as primary care I would. All of the nurses we have interacted with have been nice, as well. The receptionist on the other hand has an attitude problem. I have had issues with her attitude a couple times, but nothing that stopped me from coming back regularly with my daughter. I called today to get the results from my daughter's test (that I should've had after 3 days, but now its almost a week later). The receptionist made it sound as if the nurse was going to call me as soon as she was finished with the patient she was with, so 3 hours later when I had no call, I called back, where she interrupted me and was absolutely rude! I will definitely not be back unless she is fired. They would have got their full 5 stars had it not been for her. I also don't know who to call to put an official complaint in about her. Too bad for them, we were frequent fliers there with my daughter's reoccurring strep.

There is nothing urgent at this urgent care. short staffed and poor communication. No real concern…read morefor walk - in patients and wait time.

horrible service and wait time. it took over 3 hours to be seen. I needed minor help and was there…read morefor an unreasonable amount of time and it took forever. Driver further to somewhere else this place does not care about you.