I recently threw my back out. This is not something new, as I usually throw my back out at least…read moreonce every other year. This pain was different, and it wouldn't go away on its own, so I found myself at Next Care one Sunday morning. The front desk staff is really friendly. The girls questioned me on my Virginia license (they're new, and they're horrific) and then set me in front of a kiosk, as the clinic strives to be paper free. That's swell, but the kiosk froze up on me, so the nurse assistant had to go over the same information with me later in the exam room. They have all new equipment at this location, as my blood pressure was taken with a fancy machine, the nurse just stood there and monitored it. There's even a TV in each exam room, mainly because I think they know you'll be sitting in there for a good chunk of your day. That's my only real complaint about Next Care, I was kept waiting for about an hour and ten minutes before I was seen, and then another twenty minutes to get my prescriptions and paperwork. That said, at these sort of places you should expect a wait if you don't get there when they open. They do try to see patients in the order that they arrived, but there were several sick kids in the clinic that morning that got preference over me, which is understandable. No one enjoys toddler meltdowns, and there was a baby howling for his life, so please, do go ahead and go in front of me. When I was finally seen by a PA, he was very friendly and helpful. He told me I should take two hot showers a day and told me what I could and couldn't do for the next couple of weeks. He did seem harried, but that's not surprised. They only have one PA and one doctor on staff most of the time, but I think this is on par for these kind of clinics. So, all in all I would go back to Next Care if I found myself in pain and unable to wait to get in with my primary care doctor. I'd just try and get there right when they open, or they have a service where you can check in online and they'll let you know when they're ready for you. Best of all, they're right next to Salsaritas, so you can grab a delicious lunch or dinner when you finally get out of there!

This is for the White Oak location. I hd an appointment in the morning. AN hour and a half went by…read morebefore they finally called me to the back. Of course than waited in the treatment room. Everyone at this place is rude and should never work in health care. I along with a couple other people in the waiting room were obviously sick. I do not know if the others waiting had appointments. I was told several times I was next but was constantly watching as kids wanting a school physical and were not sick were being taken back. The receptionist was the worst. An older man walked in and needed help with his check in and using a QR code. The receptionist ignored him. I had to help him. Then another man waiting got up to help him. The receptionist needs to do her job. She also needs to show the same kindness to people no matter what color the patient is. If you want to see how far health care has fallen go to this location. If you want good health care go elsewhere.

Soooooo many bad reviews.. I am sorry that your experiences were not good. I am not one of those…read morepeople. I have had good experiences at this practice. They do a good job despite sillyness no one on the patient side of the counter can ever understand. I have known Blake Johnson since he opened his practice. I was previously at another pediatrician's office which was highly recommended. I moved to this (Children's Clinic) office because that other pediatrician would take at least 2-3 hours for a simple runny nose. Dr. Johnson's office is 1/2 that time at the worst. I have gotten in and out of there in as little as 45 minutes as a walk in. If you expect ANY urgent care clinic to be fast, you should not bother going. We live in an age where electronic medical records have slowed all medical practices to a crawl. They (every practice) spend more time chasing Insurance, Diagnostic codes, Lab results, cross referencing other doctors your kid might be seeing, dealing with incomplete medical records because the parents didn't forward records from the previous doctor, and the list goes on! I think Dr. Johnson's office does a good job at moving folks through as quickly as they can. I can't speak to other people's experiences. Mine has always been good.

While the staff are consistently polite and doing their best, it is clear they are overworked and…read morestretched far beyond what is reasonable. The facility itself does not appear to be equipped to effectively manage the volume or complexity of the patients it accepts, resulting in bottlenecked processes and frequent operational issues. Because of this, scheduling errors are common, leading to long wait times, missed appointments, and appointments being dropped altogether. On average, it takes me four attempts to reach someone by phone. Even then, I am often placed on hold only for the call to disconnect before anyone is able to help. During in-person visits, the staff are constantly rushing from one task to another. While they remain kind and professional, the pace they're forced to maintain makes it nearly impossible to provide the level of timely, quality care that patients deserve. Unfortunately, the quality of the clinical care does not outweigh the consistent disregard for patients' time or the apparent lack of operational organization. My family has been coming to this practice for quite some time, but after repeated experiences like these, we will be looking for alternatives. I would encourage other families to carefully consider whether this practice is meeting their needs as well.

I took my husband to the King George location this morning. He is VERY ill with COVID (tested…read morepositive last night) and is running a fever, has chills, etc. When we arrived I checked him in at the kiosk and it said "Your wait is approximately 25 minutes. There is one person ahead of you." I told the receptionist that he has COVID and that he needs to be seen QUICKLY, because he can't be sitting in a public waiting room for long (for everyone's safety). She said snidely, "He can wait in the car." Seriously?????? After waiting 30minutes I went back to her and asked nicely how much longer the wait would be. She told me an hour and a half. Meanwhile, SEVERAL people had been taken in ahead of us. I told her again that my husband is running a fever, etc., and she said, "There's nothing I can do about the wait time." Oh, AND my husband is over 50 and diabetic so he REALLY needed some medicine. At that point we left. Have they never heard of the word TRIAGE?? You take the sickest patients in first!!

Terrible place to go. My son and I both have strep they do a rapid strep covid and flu test and say…read moresorry your not sick. We will send it to the lab. They do this so they can bill for more test. We go to next care they say yes you do have strep. Then Mary Washington sends a message you the next day that you do have strep. Don't go to Mary Washington urgent care. They are garabage. I have heard about them doing this to a lot of people. I should have listened and not gone there. If you want treatment don't waste your time going there.

Always been satisfied . Gone many times and always been happy . They always see me promptlyread more

Wait time is terrible. The info about wait time and place in line is false. That only has to do…read morewith checking in. They make that pretty fast and seamless and then you are stuck waiting to be taken back and then still another wait before seeing someone. Not a good experience at all.

Every time I've been there I have been pleased with the doctors and the treatment. However, this…read moretime, I am very upset just trying to follow the doctor's orders as the nurses can't seem to get it right. Have pink eye, doctor prescribed eyedrops, stating 2 drops every two hours for two days, then 1 drop every 4 hours for 5 days. My bottle is empty after just three days so I called to get another bottle to continue the treatment as doctor ordered. First call, nurse said they couldn't do anything till doctor came back to work(this being Sunday and he returns Tuesday) She said to reduce the drops to 1 every 4 hours until they can talk to the doctor to make the drops last. So today, Tuesday, I called and I had to talk to another nurse. She really mixed up what I said to her, saying my left eye is all clear(my infected eye). I told her that is not correct, it's better, but I need to continue the eyedrops for another 5 days as the doctor ordered. Then she immediately mixed up the number of days saying 5 days total(supposed to be 7 days). She said she would give my doctor the message. I later get a call back from Patient First, a different nurse, stating since my eye has gotten so much worse, the doctor wants me to return to see him!!!!! I Never said my eye was worse, I said it's getting better but I'm out of the eyedrops. I'm just trying to follow the doctors orders, using the drops for 7 days as prescribed. Now I'm told I have to call back tomorrow. I will continue using Patient First as I have always received the best care there in the past, but this time has been a Frustrating experience.

they gave me and my girlfriend false positives on a pregnancy test with blood work. the doctor was…read morevery unprofessional he told us "what do you want it to be well congratulations you added to the population." This false positive cost $150 wasted our time here

This place is horrendous, they can't/won't get my medications correct even though ive been on the…read moresame medication for a while, the so called nurse won't return calls to me or the pharmacy....they don't know what they're doing can't even do my labs correct....this place needs to be shut down as this is an ongoing issue for me and lord knows how many others....I will definitely be going elsewhere and will do my best to get this place shut down... ZERO STARS

The absolute worst. Primary care is awful, they can't follow up on prescription's and leave you…read morewithout and hanging for days before any one of their doctors will refill your simple prescription, leading to unnecessary issues and discomfort. Urgent care is also atrocious. You are so much more likely to get timely service across the street at BetterMed. They are super fast in comparison. PUC in front of Walmart is not worth it in the least.

Came in with my fiancé and they had her take a seat before filling out any paper work. Finally…read moreafter 15mins they call her up to fill out paper work. So while she's filling the paper work out another lady comes in and right away fills her paper work out and even turns it in before my fiancé finishes hers. So now that she turned hers in she gets called before her as well. Needless to say she sitting here in pain and wants to be seen asap. We only came here because we are in the process of switching insurance so this was our only resort since its next to the house. It was just unprofessional knowing we had to wait that long while the front counter is just sitting back there talking about how much weight they lost instead of focusing on the patients. We will never visit here again so good luck to who all do. P.s maybe shit the glass while chatting with co workers so we don't hear everything thing about your life style.

I was a patient at Salem Church Road Prime Care. I went there this morning and was told to set an…read moreappointment. I made the appointment but it was at Courthouse Road. I have been going to Salem Church Road for many years and was well taken care of. But now it's terrible there's no way I am going to Courthouse Road as I am near Salem Church Road. What's wrong with them? Don't they care about their patients.

If I could give zero stars I would. Called the office Monday afternoon in regards to a refill on…read moremedication that was unfortunately left on a trip. Called the office three times today for a follow up and had to leave a "message" with a receptionist. No return call and no refill. Seems to be zero concern for my health and well being. Very disheartening.

I LOVE the doctors here. We have seen all of the women doctors and nurse practitioner and they have…read moreall been FANTASTIC! If I could take my daughter to them as primary care I would. All of the nurses we have interacted with have been nice, as well. The receptionist on the other hand has an attitude problem. I have had issues with her attitude a couple times, but nothing that stopped me from coming back regularly with my daughter. I called today to get the results from my daughter's test (that I should've had after 3 days, but now its almost a week later). The receptionist made it sound as if the nurse was going to call me as soon as she was finished with the patient she was with, so 3 hours later when I had no call, I called back, where she interrupted me and was absolutely rude! I will definitely not be back unless she is fired. They would have got their full 5 stars had it not been for her. I also don't know who to call to put an official complaint in about her. Too bad for them, we were frequent fliers there with my daughter's reoccurring strep.

There is nothing urgent at this urgent care. short staffed and poor communication. No real concern…read morefor walk - in patients and wait time.

horrible service and wait time. it took over 3 hours to be seen. I needed minor help and was there…read morefor an unreasonable amount of time and it took forever. Driver further to somewhere else this place does not care about you.