Worst BevMo I've been to. Staff were not helpful or particularly knowledgeable about beer. They were out of 12-packs and refused to sell 2 6-packs for the 12,-pack price. read more

Like this place ...friendly and professional. .especially. .Jennifer. .she is one of the most nicest and friendly employees there ..!! Like it there a lot even though i dont drink. (..but my partner does) read more

The staff is horribly trained here! I went in last Saturday to pick up a few items that I wanted to try. An employee asked if we would like to join their champagne tasting for $2 per person (tastings used to be 25¢ before, but it has been a couple of years since I've been). We said okay, but then the employee knew nothing about the sparkling wines he was serving, mispronounced every brand name and style and poured them in the completely reverse order of taste! I was commenting to my Mother on some of the sparklings we had, and another customer started to ask me questions about what the flavors were that I was describing. This seemed to irritate the employee who was quick to rush me along. It was obvious that he didn't like that I (easily) knew more than he did. I've been in the beverage industry for over 20 years. After he snubbed us, I went up to pay for my items, the cashier rang me up incorrectly and I had to wait for a manager to come, take me to a different register, void my first transaction and re-ring my purchase. Mistakes happen, but this was a pain. Such a waste of time on both accounts! BevMo, you need to train your people better if they are going to work on the sales floor or in your tasting bar. I don't think I'll be revisiting this particular location again. read more

My right around the corner go to stop for scotch! Wide assortment of all you can drink and knowledgeable friendly staff! Plenty of free parking! Try the online pick up service! read more

My family went to BevMo. They went to buy wine and the person who gave them wine said that there was wine they were selling that was free wine so they gave them free wine...But it was bad. It was terrible. The wine was sour. It was bad wine. Never again. read more

Broad selection at reasonable prices. Friendly service too. I usually call ahead to see if it is something they stock.

Three stars because they carry much of what other people want but the selection of rums is pathetic. Much of their rum selection are Bacardi which I can get at Rite Aid or CVS drug stores and I dont buy Bacardi there either. Rum fans know the choices that are available and knowledgeable liquor buyers would give the rum drinker some great choices..not here. In fairness to Bevmo San Luis Obispo..this store has a far better selection. Just for me only......2 stars read more

So, I ran in here to pick some gifts up for an event I'm going to. Just wanted a bunch of mini bottles. Went to the register. My card only processed part of the transaction. Turns out I have fraud to deal with. So, I politely asked Kim to refund the transaction so I can go home and call my bank. She doesn't know how to get out of the screen she's on. Then, she calls her manager who has to walk through the steps to go from one screen to another so she can process the refund. But then she still has trouble. She starts telling customers that they can't be in her line anymore because it's going to take a long time. She keeps referring to the situation as a mess. Loudly. Drawing attention to the situation. It's really embarrassing. And it could have been handled a lot better. I shouldn't be punished because she doesn't know how to process refunds. It was finally resolved, but she was pretty annoyed about the whole thing. I stood there quietly and patiently the entire time. I didn't fuss about any of it. She probably shouldn't be in customer service if she doesn't know how to treat customers. That was a really awful way to end the day. read more

We recently rented beer kegs for a retirement party from this location. We went in person to get information on what was available and how it worked. The staff member we dealt with had all the information we needed and was very friendly. The store keeps a good stock on hand but you have the option of ordering from a large variety of beers. The day of our party our pick-up went exactly as we expected based on the information the store provided. When we returned the kegs and equipment we also experienced a smooth transaction and had no problem getting our deposit back. We felt this was one of the few transactions that we had for our party that went exactly as expected without having any problems or issues. Thanks BevMo staff! read more

I love BevMo, they have great wine, and cocktail selection. I'm kind of disappointed that they are not consistent with the items they carry in their stores. I was in about a couple of weeks ago and ran into an amazing flavored drink. It was like a cocktail with coconut flavor, forgot the name. It was very good, and I had been craving it, so yesterday I went back thinking they would still have it, but it was all gone. I asked about it and yes they were all out and didn't know when they were going to get any more in. So I went ahead and picked a different cocktail that they just brought it. It was good, but I'm still craving the previous one. I would expect it from a wine, I know there is a limited amount of bottles that they make in a year, but not from a cocktail. I would think cocktail would always be available since all the ingredient are always around. Word of advice about BevMo, if you run into something that you really like do not waste any time. Go back right away and get as much as you want or you never can tell when or if they will get it in again. read more

Went here right after my dentist appointment. But do go here regularly as you can count on some of the best prices for booze on a regular basis. read more

Not that anyone will care, but I will never return to a Bevmo again. They simply can not compete in price. I bought 12 bottles of varying varietals, at supposedly great prices and discount. These wines ranged from Premier Cru Chardonnay to Paso Robles Cabernet. After purchasing the bottles, I headed over to Vons to pick up a few miscellaneous items. I found 6 of the 12 bottles I purchased at Bevmo, in the Vons, each for between $6-$8 dollars cheaper. This will never happen again! Bevmo can not compete. Go to Vons, Ralph's, Albertsons, and even Total Wine in the valley before you head to Bevmo. They'll go the way of Circuit City and The Good Guys soon anyway. read more

Went in the store today and received what I would say is the worst customer service I have ever had or not had as the employees and manager were to busy not helping customers but talking about there personal lives. This is fine with me I am human and enjoy a conversation with my coworkers and subordinates, but when a customer comes in they are first. That was not the case today as I had a few quick questions about some of the bottles in the locked cage. When I asked the chatters about the bottle they completely ignored me and continued there conversation so I tried again and both of them made faces as if I was bothering them and one finally answered the question with a huge sarcastic tone. It was clearly obvious they did not want to be bothered with any more questions so I decided to just buy it and get out of there. When I asked one of them to open the cage so I can get the bottles I was going to buy I was interrupted by the employee who shouted ARE YOU SURE YOU KNOW WHAT YOU WANT? At that point I asked for the manager and the gentleman quickly responded once again sarcastically "I am the manager", at that point I was so dissatisfied with the treatment that I walked out without buying what I came for. There loss as it was going to be several hundered dollars as i was buying the alchol for a fairly large party. I have shopped at this location before and wasn't impressed as I am use to the great customer service at the other locations. Judging by the other reviews it looks like I don't stand alone and they may need to take a closer look at there staff and especially the managment as this guy was a disaster. read more

A selection of Canadian beer no more, I wonder who in six months time removed Kokanee, Labatt's, Molson's, and Fuller's 1867 and Fuller's London Pride from their shelves. Beer moves the quickest in SCV but apparently now this location wants to slow that down. Boo. read more

This was my worst experience I have ever had with ANY customer service. I had previously bought a gift card for a gift and ended up not seeing the person. So I thought I would go ahead and use my $50 gift card THAT I HAS PREVIOUSLY PURCHASED to buy some beverages tonight. Apparently the system showed that there was no money on my gift card-even though I just took it off the paper backing. Being confused I asked questions, the young gentleman helping me was very kind and accommodating, until a different employee named LILY came up abruptly with an already negative and rude attitude. All I did was ask questions and try to understand why my unused gift card wasn't working. She said if I don't have a receipt they can't do anything period. Then she began to become even more rude and told me to cut it with the way I was talking( I was a little frustrated and confused- completely normal for the situation) while giving me disgusting looks. To top it off many other upper management employees were around and did nothing to stop her or make my experience somewhat ok. SO UNPROFESSIONAL. Really disappointed I have to find a new place to shop for my drinks. read more

I went into the store looking for a specific beer. Brian showed me where the beer was and I asked for a price he pointed to it and said 3 dollars. i went to the check out line jennifer the cashier rung me up for 3.99. so I asked that brian just showed me 3 dollars. she asked brian to check the pricing on it. he came back and said the sign was covered and it is 3.99. jennifer asked if it could be honored sense he messed up. He raised his voice at her and said jennifer its 3.99. He did this in front of customers. It was not good customer service at all. Jennifer was awesome trying to help and he belittles her because he messed up. It made me feel very uncomfortable. I Was buying 20 of the same beer for the holidays. .99 cents adds up to 20 dollars. That is the only reason why i asked. I didnt want to say anything to brian because i didnt want him to retaliate to jennifer. read more

We were at this location today, and Jennifer was presenting various alcoholic beverages for tasting. She was pleasant and knowledgeable. Of particular interest was the coffee cream porter--quite a delightful flavor to pair with dessert, which is not typical for most beers. Thanks, Jennifer and BevMo! read more

I have been trying for weeks to place an on-line order and continually have epic "fails" with their system....especially when trying to apply my 5% discount as a long-time and loyal customer. I wrote to customer service and had return e-mail that said to call customer service. did that and was asked to leave a voice mail....really, at 3pm in the afternoon? Oh, and "live chat" was dead too. I think my days as a Bevmo customer are DOA, just like the on-line system and customer service. The Valencia store gets the blame for the ineptness of the system-and they have one less customer too. read more

I usually following the practice of "If you can't say something nice, don't say anything". But this one I can't let it go. The service and customer relations were horrible, they literally wanted to argue with me to prove that their online system is flawless and policies and procedures are above all. I purchase wines every eight weeks for a wine studies program and spend thousands of dollars a year there for various wine classes. Just recently went In to the Bevmo on Old Road in Valencia and noticed a whole new staff and management team, which seems to happen too often. I pointed out again issues with online ordering and was met with confrontation that took me by surprise. I came in to pick up an online order and was asked for ID, I get it all new staff. I explain that I teach wine classes locally and see a whole new staff. Let me introduce myself, I was stopped in mid-sentence and told it didn't matter, as Robert the manager, who didn't want to give me his last name, told me it doesn't matter how things were in the past, and didn't care who I knew or what I was accustomed to, and continued to explain how things will work. I come in often enough to know all by name and have seriously supported this store. Now basically Robert made it clear that he didn't care about that and apparently my effort to support and know the staff is completely irrelevant. I WILL NEVER GO BACK AND THEY HAVE LOST A MAJOR ACCOUNT. Management needs serious training in customer relations. I have taught wine classes to many of the former staff and make it a practice to know and encourage the staff in the wine program. WHATEVER THEIR NEW POLICIES AND PROCEDURES ARE... already needs redoing. read more

once upon a time, after a long of fun and thrills at six flags magic mountain, one boy was feeling a little parched a decided to step into this bevmo and little did he know he would be stepping into an alcoholics paradise. i must say the amount of booze found here is beyond compare..of course this is the only bevmo i have been inside but it did tell me where i was going for my 21st birthday. read more