I think the social security building in SA is a good place if you have to go there. They have…read moreparking across the street. Make sure you don't have anything ( like a pocket knife) in your bags that you shouldn't take in. They will check your bag. The clerks seem friendly and helpful. You just need to chill and wait your turn. Never had to wait too long for my turn. They also have a drop box if you just need to drop off documents but you need to label them correctly so they get to where they need to go. Lock your car and don't leave valuables in your car.

Walked into my neighborhood office, received required instruction, applicable forms,…read moreself-addressed envelope and walked out within 20 minutes. Turned in form requirements at the drop box and confirmed case updated with MedicareB eligibility - all within the same week. Great Service SSA @San Antonio Texas/Richland Hills office!!

This is a fantastic social security office. Cathy is absolutely amazing and helped make my…read moreexperience so smooth. Thank you to the hard workers at this social security office!

The line is always long, but it moves along pretty fast once I got scanned and checked in my wait…read moretime was about 20 minutes.

Discriminatory and Unprofessional Treatment at SSA - No ASL Interpreter Provided…read more I visited the Social Security office at 411 Richland Hills Dr, San Antonio, TX 78245 on Jan 23, 2025, between 10:45 AM and 12:45 PM with my older brother and his wife (both deaf). We went to update my brother's phone number because his phone service does not support relay or video interpreting, and he has no Wi-Fi at home. This means he cannot communicate by phone and must come in person for help. During our visit, a male staff member questioned why my brother can speak but cannot communicate on the phone. My brother relies on lip reading and explained he cannot use the phone. The staff member refused to provide his name, refused to write anything down, and gave us a dismissive attitude. He said we would be seen on Monday, Jan 26 at 2:00 PM and walked away. I then asked for a supervisor. The supervisor arrived and stated that no interpreter was available, that the VRI was not working, and that "the government changed contractors so there are no more ASL interpreters in SSA offices." She also said the only option was to communicate by phone, which is impossible for my brother. Both staff members refused to provide their names or supervisor names. Their behavior caused emotional distress and humiliation. This is clearly disability discrimination and a failure to provide effective communication required by law. This office needs serious improvement in accessibility for the deaf community. SSA should provide qualified ASL interpreters and respectful service. I do not recommend this office until they fix these issues.

This place is obnoxiously unbearable. It is Absolutely boring as hell and miserable sitting there…read morelong enough doing absolutely nothing will test your sanity to see if you can be broken or not. The way they have the system there is unbearable. The seats are uncomfortable. One of the security guards is a soup Nazi for the front desk seats. he doesn't want anybody sitting on those seats even if you're disabled or not even though they aren't even using them in the first place. This place is about as close to hell as you're gonna get. I honestly never wanna come back there ever again and the only reason I do is because they asked me to, but I would never come there to visit anyone for anything unless it's business only. This place makes me regret being disabled just for the fact alone that I have to come here in the first place to settle my business with the Social Security administration. When you come here, don't forget to enter your Social Security into the kiosk in order to check into your appointment. The waiting game is the worst part because even if you get there early, it still doesn't guarantee you're gonna get served early because they keep picking numbers and letters at random someone who came earlier could go later as someone who came later could get selected earlier so showing up there early makes no difference. They don't have no food drinks or snacks and no TV and no form of entertainment and whatever you bring for yourself is what you are going to have when you are sitting there to keep you distracted long enough, but don't let yourself get too distracted because they could call your ticket without you fully realizing it because they took so long to call it. That's what happened to me. I got there at 9 AM close to 10 and stay there till about 4 o'clock close to five. By that time I was out of it and I didn't hear them call my ticket because I couldn't believe my ticket was being called until the third last call and I almost didn't get my ticket honored because of it. Also, when they call your ticket to a window that you can't see that's because there are other windows out there in the hallway further down are other offices that are out of view. This place is in sufferable. You don't need to be dead to still be in hell all you have to do is go to a Social Security office and that's about close to hell as you're going to get for now. When you going to the Social Security office, don't forget to bring everything with you that you need for whatever reason may be. Also don't forget to bring your own food and drinks if that's what you want, but I personally didn't bring any because if they call your ticket while you're in the bathroom, you might not hear it and you might not make it out there in time. I never wanna come back here again and the only time I ever will is if they request it, but I would personally never come by just for the sake of going through all that hell for nothing. I never wanna come back there again . It took Almost 5 hours of waiting for a 10 minute meeting.

the staff are so rude... they act like i'm in jail??? it's horrible. the security at the front were…read morevery nice but the ladies at the desk... horrible customer service.

ANSWER THE PHONE !!! I swear nobody works in this facility…read more I hope you never find yourself in a situation where you're trying to get updates on loved ones. Being rude and lazy must be part of their job requirements I guess.

Another Texas city that makes for a great day trip from Austin…read more Whether going to super touristy places like The Alamo or Riverwalk or other places that attract tourists and locals such as the San Antonio Zoo, UNESCO World Heritage Missions (there are 5, including The Alamo), or shopping at the North Star Mall, there's something for everyone. Southtown is my favorite neighborhood in San Antonio to visit and hang out. Great museums and studios there like the Contemporary at Blue Star and Garcia Art Glass. Of course, can't forget The Pearl (former brewery compound converted to a landscape of eateries, shops, hotel and more). The Riverwalk extension connects downtown to The Pearl. San Antonio is filled with historical sites, monuments, museums, etc. Lots of off the beaten path finds as well.

A good city to stop at, over nite, to spend the night and enjoy dinner at The River Walk…read more The carriages for hire on street level are so pretty. Lit and decorated with lights. Some horses had their manes braided. Below, visitors are riding on the river to capacity. We saw one couple hired the boat all to themselves with drinks in hand, 3 musicians to serenade them during their ride in the back, very special grand gesture and oh so romantic. I told Doc I wish I had met a man like that in my lifetime. It was nice to see, lucky lady? Maybe she booked it for the fellow. In any case, Lovely memory for them.

Well, I went inside today and the line wasn't that long when I got to the desk the lady still gave…read moreme the wrong paper. I told her I didn't need a birth certificate. I needed a death certificate but AnyWho, I will figure that out and say it was $21 I don't know but I will soon. It didn't go bad until I looked around and saw the line behind me, I just avoid it.

Honestly these people really lack in customer service skills. Security officer was pretty rude to…read moreeveryone. They have the paper work outside, you're not allowed in the building until you scan the QR code. The wait time was 171 minutes. So I was able to leave & come back. I got there at 12p & came back around 3p. They text you & let you know how much longer you have to wait. Which was good. They're still doing social distancing. A lot of people did not have mask on. The clerk that was sitting in the vitals area was very rude. I asked did I need to sign or do other steps besides the QR code & she off the back tells me oh we can't take you. cListen if y'all don't like y'all jobs or not a peoples person they need to find something else. The lady at window 8 who assisted was the only reason why the place had 2 stars from me.

Literally found a family of maggots In a brand new box of oatmeal…read more They need to be more aware of expiration dates and what the heck they are putting on the shelves.

We are grateful for this commissary. They fed our family for years. Great deli selection…read more Conveniently located. Kind cashiers. And decent prices. All of these factors keep us returning.

The Recruiters Here Are Top of the Line Men Who Will Take Care of ANY And All Question You may…read moreHave. Overall Experience Has Been AMAZING!

The Recruiters here are all elite and squared away soldiers. Walked in on day one with many…read morequestions that were were answered by SSGT Delgadillo. SSGT. Delgadillo worked diligently to get me what I wanted in my contract faster than expected. He goes out of his way to train with fellow recruiters and future soldiers after he gets off of work and his knowledge about the enlistment process bars second to none. His time and effort clearly exemplifies his work ethic and honorable character as he continues to distinguish himself amongst his peers. You can tell he isn't here just to "meet his quota". Best damn recruiter/recruiting station west of the Mississippi.

This office has a very efficient system that makes the process so easy and fast! I was in and out…read morewithin 20 mins. I filled out applications for my daughter's birth cert. They asked for my application & phone #. I waited about 10 mins before they called out the last 4 #'s of my phone #. I went up to the window, paid and received birth cert! Customer service was great. They accept all payment methods; card, cash, checks. They have their own parking lot as well. Plenty of parking.

Make sure you check in on line before you leave home. It said I had 6 people ahead of me and my…read morewait time was 24 minutes. Well I was 25 minutes away so I was a bit worried. On my drive about 15 minutes in I received another text saying 4 people were ahead of me and my wait time was 59 minutes. So clearly the app lied. Once I made it in the office Rhee was only 2 people working on passports so now I understood what I had a 59 minute wait. They only take checks or money orders for the passport fee. The other fees can be paid for debit or credit card. Eat before you come here because you truly don't know how long or short the wait will be. Like everywhere else employees might be out do to covid.