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    USCIS San Antonio Field Office

    5.0 (1 review)
    Closed Closed

    USCIS San Antonio Field Office Photos

    Recommended Reviews - USCIS San Antonio Field Office

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    1 year ago

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    United States Post Office - Mail sent back for not enough postage stamps but they placed a stamp over my envelope address labels.

    United States Post Office

    2.0(121 reviews)
    0.3 mi

    Now I understand the low review score. The majority of the employees here are incredible! They go…read moreabove and beyond. Surprisingly the supervisor Ruben Vela is absolutely HORRIBLE! I've had several issues over the years and he's the one person that refuses to right the mistakes his employees have made. He takes no responsibility for anything and instead puts the blame on his employees and customers. Also, don't count on your mail actually being held during your vacations, every single time I've put a hold on my mail- I've had to call from wherever I'm at and tell them to go pick up packages that they've delivered.

    When I arrived, it felt pretty warm like their air condition had just broken down. The people that…read morework there had fans on them though and when I was working with them, the fans made it really nice and cool for them so that's good because they have to work there all day. I went to certify mail something and keep in mind that they don't help you complete the paperwork, you have to fill all of that out yourself before you go up to the counter. Try to do your homework before so you're not standing in line just to be told about the paperwork you need to do. You'll lose your place in line so that you can fill the paperwork out on one of the tables. If you want to certify mail something there's one piece of paperwork for that and if you want a return signature, that's an extra piece of paperwork that will get taped to your letter. Also, don't forget to bring the envelope that you want to send your letter in or you'll need to buy one from there. Altogether to mail a check locally it came out to around $11 dollars. It was worth it to me to not have to see the people the check was going to again. I don't know if there's a good time to go to this location because it seems to be busy no matter what time of day I've gone. So just go when you have time and roll the dice on how long you'll have to wait. With that said, even when I've been in a long line it's moved fairly quickly.

    Photos
    United States Post Office - Self service machine makes the post office tolerable

    Self service machine makes the post office tolerable

    United States Post Office - Waiting in line

    Waiting in line

    United States Post Office

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    Henderson Pass Post Office - Lobby area

    Henderson Pass Post Office

    2.2(65 reviews)
    3.5 mi

    Love this post office. Always fast and friendly service. They have everything you need at this…read morefacility.

    Extremely disappointed with the service at this post office…read more We drove 40 minutes after confirming online that Thursday had walk-in passport hours from 3 to 4 p.m. When we arrived exactly at 3:00, we were told the clerk who would be helping us was on lunch and wouldn't be back until 3:30 p.m., which made no sense considering that's when walk-ins were supposed to begin at 3:00pm When we were finally helped by TYLER, his attitude was unprofessional and unwelcoming from the start. Every chance he got to send us away, he took, rather than helping us resolve small, simple issues on the spot. He acted inconvenienced as if he just didn't want to help. I also watched two families get turned away, even though they arrived during the posted time slot. It genuinely felt like he didn't want to assist anyone. He was dismissive, rude, and condescending. The whole experience made me feel completely uncomfortable and unwelcome. I've never had such a horrible customer service experience. It's not just Tyler's behavior that's concerning. It's also a management issue for assigning someone clearly unfit to represent USPS, especially in the role of a passport acceptance agent.

    Photos
    Henderson Pass Post Office
    Henderson Pass Post Office - Too lazy to get out of their truck I take it.

    Too lazy to get out of their truck I take it.

    Henderson Pass Post Office - The front. Don't use the free tape the says priority mail unless you have priory mail or else you will get yelled at.

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    The front. Don't use the free tape the says priority mail unless you have priory mail or else you will get yelled at.

    Robert L Tobin Land Bridge - Hiking up the bridge

    Robert L Tobin Land Bridge

    4.8(5 reviews)
    6.7 mi

    This is a review I have been sitting on for a while, because I drive by the Robert L Tobin Land…read moreBridge very frequently. This, one mid Spring morning, I decided to walk to and on the bridge with a friend. I will say, it was worth the walk. Truthfully, there is not much to see, but it does have some very nice spots to stop and look at native plants in the area. It also has some viewing boxes for sitting in the shade and observing fauna. I enjoyed the walk because it was different and it gave an alternative route to the park. I expected to see the Parkway (Wurzbach) from the bridge, but it's really not easy to see for safety reasons. However, one can see it was well planned and definitely, invites the visitor to look at the plants. During our walk, the area was a bit dry, as we have been going through a drought, but I'm sure it's spiffed up a bit with the recent rains. In any case, I do believe it is worth a visit.

    My division has a resiliency day to include team building activity. We decided most of us are…read morecomfortable meeting outside so the land bridge would be a great place to have team bonding. Our Division Chief coordinated a presentation from a park guide and she gave us great perspective on the land bridge to include how it got funded, details of the build, and animal sightings. After the presentation our group headed out to walk the land bridge. It's about a 0.5 mile walk. If not paying attention you'll realize you walked across after you walked. It was pretty quiet and patrons are respectful of each other.

    Photos
    Robert L Tobin Land Bridge - Land surrounding the bridge- I mean, it is a land bridge.

    Land surrounding the bridge- I mean, it is a land bridge.

    Robert L Tobin Land Bridge - Stop to pose for a minute

    Stop to pose for a minute

    Robert L Tobin Land Bridge - Viewing box, maybe...

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    Viewing box, maybe...

    USCIS San Antonio Field Office - publicservicesgovt - Updated August 2026

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