Customer service skills are very low. What makes this location unique is the level of rudenessThey…read morewill look at you disrespectful and continues to not help the guest with service dates. There are so many different options to get these kind of services. I get it that they just opened up but if you keep acting like this. You won't last long. After completing my services with them. They were nice and friendly. But it's seems like they are only that way when you are under procedure. Not if you are looking for info or not fully committed

I've been coming to OVME pretty much since it opened in melody farm…read more I really enjoy coming in for my monthly facial and occasional injections. Alicia is a great esthetician and knows how to guide you when it comes to your skin needs. She is also super nice! Tamara is also super knowledgeable about what will work best for you and is very conservative when it comes to injections so that you walk away with a natural look. I recommend getting the membership because you get a free hydra facial on your bday and a monthly chemical peel also. You also receive all sorts of discounts and promos! Highly recommend!

Well overdue review for Dr. Morno, Dr. Bahkos and their staff. To preface, I'm a licensed…read moreesthetician myself and previously worked for a cosmetic dermatologist so have had my fair share of different providers take care of me. I've been seeing Dr. Morno for a year or so, for Botox and filler. She is amazing! I've never been so happy with my results, she is humorous, very smart and kind. Listens to my likes/dislikes. Such an artist! She has amazing credentials as an Allergan trainer and experience as an ocular surgeon. I would not go to anyone else for injections moving forward. She also performed a session of microneedling/PRF injections under my eyes and the results are fantastic. I've scheduled another session. I would trust no one else with my under eye. 10/10! I can't say enough about her. In addition, I visited Dr. Bakhos for surgical removal of a lesion right on my cheek and the results healed beautifully. I would highly recommend both of them, whether you are needing a surgical treatment or simply visiting the med spa. Both med spa and surgery offices have the KINDEST, most professional staff. These treatments are not the most fun and someone is there every time holding your hand. Everyone I have met has been patient, kind, communicative and so well educated on procedures/processes/outcomes. Shoutout to Alicia, Alexa and the awesome assistant who worked with me during Dr. Bahkos procedure. Highly recommend for the best service and results every time. Do not hesitant to visit RL.

I'm disappointed with how this office handled a missed appointment. I did not receive a text…read morereminder or confirmation for the appointment, which I typically rely on--especially since the appointment was scheduled far in advance. I was not informed that no reminder would be sent. When I explained this, I was told that reminders are only a courtesy and that patients are fully responsible regardless. While I understand policies, I was hoping for some flexibility or a one-time courtesy waiver given the circumstances. Unfortunately, there was no willingness to meet in the middle. Because of this experience, I chose to cancel my future appointments. Just sharing so others are aware to closely track appointments on their own and not rely on reminders. After I requested cancellation of my future appointments, I did not receive a response or confirmation that my future appointments are cancelled. This further reinforced my experience of poor communication.

I trust Kai with my nails more than most people. He's a little spicy, but your nails are going to…read morecome out perfect.

I've been coming here for years and have probably spent close to $10,000 over that time…read more The owner is rude and condescending, and I've experienced multiple problems with the quality of the work. The last repair was ridiculous. I had to come back multiple times for the same issue. Each time, they spent about 30 seconds on the repair, only for it to come right back off again. I won't be returning.

From shampoo to skincare Brandon (the manager from Gurnee who was there for a training) was…read moreamazing! He asked great questions and qualified his advice with solid recommendations. An asset to your team and a strong leader.

I just came in to see if they had something I needed, the staff was very helpful and making sure…read morethat I found it! Thank you Ulta!

Laurie is a complete professional and I would recommend her very, very, very highly! I've gone to…read moreher for eyebrows, facials and lash extensions, and am always more than 100% delighted with results. Of note, her work on lash extensions is amazing--precise and natural looking. But everything she does is done with care and complete attention to detail.

I used Megan at L Studio for my facial wedding prep... I had four facials with her and my skin was…read moreGLOWING on my wedding day. The first facial was pretty basic to get to know my skin. The next three facials were based off how my skin reacted to the first facial, what I wanted, recommendations, and how I wanted to look on my wedding day. Megan is extremely knowledgeable with skin care and lash extensions! Thank you so much!

Just had my first chemical peel/outer body experience with Lavelle Velez! This woman is master of…read moreher holistic craft and an absolutely fabulous human being. The world needs more Lavelle's. Great recommendation Carla Figueroa de Ghanem!! Going back next month!

Just had an appointment yesterday. All I can say is wow! Lavelle is so much more than an…read moreestheticIan! She is a wealth of knowledge and is generous in taking the time to share her wisdom. It is clear that she genuinely cares about her clients and goes out of her way to make them feel comfortable. She takes the time to really get to know the person, their concerns and needs and then comes up with the individualized approach which I so appreciated. She was also very accommodating and flexible in my situation. Her skills are impressive and the products she uses are top notch. Location is excellent, clean and has a lovely ambience. I was very impressed with Lavelle and will continue using her services. Highly recommend.

I'm lucky enough to have this right down the street, but have never really taken advantage besides…read morebuying latisse every few months from their store. I recently went to a consultation with Dr. Tamara Fountain to see what she could do about my under eye bags. She told me all i needed was a good med spa and, while she didn't know her personally, she was impressed with Dr. Amy Taub's work. I looked up Dr. Taub and was excited to see she was right in my backyard at Advanced Dermatology. I called to make an appointment and they told me she wasn't seeing new patients for at least the next year. Never deterred I called their other location in Lincolnshire and they fit me in for a consultation later that month. During the consultation I met with Dr. Taub's lovely and very informative assistant and then Dr. Taub herself. They gave a recommendation for filler (which I've always been afraid of, but figured worth a shot) and scheduled me in the Glencoe office for a few weeks later. Apparently she is only in Glencoe on Thursdays, which is why it can be tough to get an appointment there. Appointment day arrived. I was a little scared of the pain, but figured it couldn't be worse than childbirth. Thanks to Dr. Taub and her amazing staff it didn't hurt at all. They also blow cold air on your face during the process, which felt really good after being outside on a very hot day. I left a little sore with very minimal bruising...and could already notice a big difference within 5 minutes. Dr. Taub didn't use all the filler i had purchased because didn't think i needed it and said the under eye area is very sensitive, but scheduled me for a quick follow up next month to see if i needed more. It was a very quick, painless and successful appointment. I was so impressed with Dr. Taub and the entire staff that I plan to go there for other cosmetic dermatology needs in the future.

The providers are good, the front desk sucks. Scheduling is a nightmare and appointments are…read morefrequently cancelled by the office up to an hour before their scheduled time due to no provider availability. The receptionists consistently speak with an attitude and a condescending tone. A frustrating customer experience.

I have received a facial, back facial, and massage from this location this year. All three were…read moreamazing. Highly recommend coming here for any service.

I had an amazing Head and Scalp Spa with Jaslyn on 6/7/25 at the new Lincolnshire location. It was…read morea heavenly 2 hour relaxing session! She does an excellent facial and the head massage and service left my hair very soft and good smelling! I can't wait to return!

Been going to Lily for a couple of years now. My skin looks and feels much younger than it is!…read moreGreat experience with great results especially for the price! Highly recommend but you need to go every couple month to see the difference over time! It also makes your regular skin care products work better too!

I've gone to Lily for 10 years!! She is the real deal you can't find anyone who fits more into 30…read moremin she could charge twice the price and it would still be fair. Consider yourself lucky if you can call yourself a client of Lily's she is fantastic

I had the best experience with Meghavi! I had my first Brazilian in a long time, so I was nervous,…read moreas well as a full leg wax. Meghavi was very helpful and responded quickly to my first inquiry, worked easily to plan a time that worked for my schedule, and made excellent conversation throughout my entire appointment, which made the time pass quickly and waxing as painless as it can be, and she calmed my nerves brilliantly. I would recommend Bliss to anyone.

I got my eyebrows threaded and tinted and Meghavi did a great job! I am very happy with the results…read moreand she was very nice.