Jean is an amazing sales rep! She answers all questions, if she doesn't exactly know she will find…read moreit and call you. This is the place for all your luxury timepiece and jewelry needs and wants. For example, I wanted (needed...) a Tag Heuer limited edition Senna watch. It was sold out on Tag's website. A week later the 'chaos coordinator' (name escapes me, but that's the name on her computer) gets one and Jean calls. Went the next day to buy it. The box still had the packing and the blue tape all over the watch. That's customer service. The whole sales team is awesome. Ken, David, Josh, and all the others I can't name. Michael the watch expert--aces. The owners are very special too--Bill and his daughter Carolyn.

Purchased my first Rolex for my 30th birthday! Top notch customer service. Sharon was very…read moreinformative and made the experience feel like a breeze!

Don is the best in the Emrald Coast, hands down! He probably wouldn't take it THIS FAR, but in my…read moreeyes there is NOTHING he can't fix! Don't waste your time anywhere else! - Robert

Very friendly and excellent service. Had a watch battery replaced…read more Very nice shoppe.

On Thursday, May 14, I purchased a Longines Mini DolceVita diamond bezel watch (~$5,000) from…read moreReed's Jewelers in Destin, FL as a 25th anniversary gift for my wife--the exact model she had chosen. Over the years, I have been a long-time buyer of luxury timepieces, including seven TAG Heuers, an Omega, a Breitling, and an Oris, all of which have performed without issue since as far back as 1990. Unfortunately, the experience with this purchase was disappointing. The original watch did not function upon purchase (battery issue), so it was replaced. The second watch also failed shortly after delivery, and a third replacement sourced from the manufacturer was subsequently provided, only to be confirmed non-functional as well. Despite a fourth order being placed, there has been no follow-up or resolution as of June 9, leading me to cancel the order and request a full refund. This experience has been frustrating, particularly given the significance of the occasion and my history of purchasing high-quality timepieces without issue. I hope Reed's and Longines take this feedback seriously and review their quality control and fulfillment process to prevent similar situations and better retain customer trust.

An Unforgettable Experience with Tiffany at REEDS in Destin Commons!…read more I cannot say enough amazing things about my experience with REEDS Jewelers at Destin Commons -- especially my incredible salesperson, Tiffany! My fiancé originally purchased my engagement ring from this location, and even after we moved across the country to Arizona (we're a military family), Tiffany made the entire process of ordering our wedding bands feel completely seamless. Over the phone, she helped me pick out the perfect wedding band guard to complement my engagement ring, and she also guided us through selecting my fiancé's band. She was so kind, professional, knowledgeable, and genuinely fun to work with -- even across the miles! You could tell she truly cared about getting everything just right for us. She answered every question with patience and warmth and made what could have been a stressful, complicated process into something exciting and smooth. The manager was also phenomenal -- attentive and accommodating every step of the way. It's rare to find customer service that makes you feel like family, but that's exactly what we experienced here. REEDS in Destin Commons deserves all the praise, and Tiffany is a gem of her own! Thank you for helping make such an important part of our wedding so special!

Never open! Very…read moreconfused by this place, have driven to it countless of times during business hours and every time I go it's closed, super bummed!

I have been a customer here for many years. Herb, the owner (now a senior) has been in this…read morebusiness since he was a teenager, and his knowledge in all areas of antiques is unlimited! I have been helped out on so many occasions!... Once I bought a Tiffany silver necklace online, and once I received it, had doubts. Herb appraised it, weighed it, etc., and determined it to be faux. He wrote the appraisal, without charge, which enabled me to get my money back. I have purchased both silver bouillon and fine jewelry from them and was given exceptional prices (below expectation) on every occasion. (Only once did I feel that I overpaid on a verbal quote on an antique jewelry repair, but I elected to drop it off when the actual jeweler was absent.) Because they are a small group, they are always swamped, so I go there with patience, knowing that the personal service I receive depends upon my understanding that many other demands (other than customer 'selling' service) are placed upon them. This is not just a 'retail' store set up to sell you an item and rush you out the door! - These are experts with endless "behind the scenes" responsibilities. Each person has their own specialty, and they are professionals who do not feign being 'social'. They are genuine. Relax and browse while you wait! The atmosphere transports you to a former era. I find myself never wanting to leave! I could linger and browse for hours! - This shop has everything you could imagine! - They handle estate sales, so you can find almost anything you can imagine that is of vintage, antique, or collectible quality. They do not accept checks, and bringing cash may often provide an 'unspoken' discount. The only complaint that I have at all is that their hours on the website are not accurate. Since I cannot seem to remember the days and hours that they are open, I always need to call to confirm before I go. This is the type of shop where repeat customers are remembered and cherished. If it is your first visit and you arrive at a time when they are busy and stressed, do not take it personally; they are just human and all very wonderful people! It is worth your patience and empathy, as once they do begin working with you, they will go out of their way to ensure that when you leave, you will be very pleased with your purchase/service.

I had my mother's pearls re-strung here and Mike did an amazing job putting everything back…read moretogether! Their customer service is superb!

Mike does exceptional work. I trust him explicitly to leave my jewels with for Repair or clean…read more He's such a pleasure to work with to find just what you're looking for or design that special piece.

Superior workmanship and artistry and customer service! I've bought creations of Richard and Ian…read moreand had repairs too and always 110%+ impressed and satisfied! I highly recommend them! :)

Fantastic service. They have beautiful jewelry and fixed my broken necklace, and watches. The band…read moreon my watch had been broken for years. Thank you! Highly recommend.

Jaime was beyond helpful and patient helping me pick a wedding band to go with my wife's engagement…read morering. Had it ordered and ready for pickup the next day just in time for her birthday, and even threw in a deep clean on the engagement ring. Great family owned shop, my now go to stop for any jewelry needs or repairs. Thanks yall

My husband bought a beautiful watch from Navarre Jewelry and he loves it. So when I needed to have…read morea ring sparkle I used them also. They did an outstanding job. My ring was dipped, cleaned, and loose diamonds were tightened. It looks like new. I also had an appraisal on the ring. I'm very happy with the service I received and pricing was reasonable. They also made a mothers ring for me with my birthstone and both my childrens birthstones. I love it! All of this was done in a timely manner. Thanks again for a job well done.

I bought a beautiful Bulova watch from Marks and Morgan and chose to purchase the lifetime battery…read morereplacement plan for an additional $50. Since this was a watch I planned to keep for many years, the lifetime plan sounded like a great deal...until it was time to actually replace my battery. First of all, the girl took forever to replace my battery. She couldn't fasten the back in place and had to get help from one of the guys across the way at Kay's. The back ended up getting gouged but since no one sees that part, I was okay with it. A few days later, I noticed that the mother-of-pearl and diamond face had several small cracks running through it. I went back to the store and talked to the manager, Ashton. When I showed her the damage, she said, " Oh, Sweetie, I don't think that can be fixed." What?! (Oh, btw, I hate being called "Sweetie" by my own relatives let alone a stranger.) She said that it would have to go back to Bulova and that I may be charged for the repair. A replacement was not possible either. At this point, I had to leave the store before I got too angry. I came back a couple of weeks later when Ashton wasn't there and talked to another manager. She passed me off to one of the clerks to get started on the repair paperwork. Lo and behold, it was the same chick who broke my watch in the first place. On the form, she tried to write that the crystal needed replacement (that part was fine). I watched as she, accurately this time, redid the form. The whole process from initial damage to repair left me without my watch for three months. The customer service throughout the whole ordeal was awful. Fortunately, I saved all of my paperwork and kept a record of whom I spoke with and when. I will not be doing business with this Marks and Morgan again. The next time I need a new battery, I'll try the P-cola store and hope that it will be better.

The Marks and Morgan in Concord NC (Carolina Mall) has the worst customer service I have ever seen…read more I sent a watch off to replace a pin 30 days ago and still haven't seen my watch. My watch had a guarantee return date of 6/14/12 and still hasn't been returned (it's now 6/24/12). Worse than that, I don't think the employee sent the watch off until my wife went to see if it was ready on the 14th. We have received nothing but poor attitude from the young snobby employees. We have called or gone by the store three times now and the clerks have completely blown us off. As things got heated on my most recent visit, I had one of the clerks jokingly tell me that he was going to personally handle it and signed a card "Joey Da Jewler". My wife had to peel me out of the store before security had to be called. Never......Ever.....Go to this store

I have ordered several pieces from them and they have all exceeded my expectations. They custom…read moredesigned them for me and they all turned out amazing. The jewelry was all finished when they said it would be and we couldn't be happier with the outcome. Will definitely use them again!

From the owner: We sell and repair jewelry we replace, watch batteries and bands we can do custom made jewelry. we…read moreare owned and operated by a Disable combat veteran. In 2002 our owner join the United States Army active duty in 2003 he had orders to get deployed to Iraq in 2005 United States Army medical retired him due to injuries he suffered serving his country in Iraq. Still to this day he keeps and maintain the army value. What he put into his jewelry company. We are in the Santa Rosa Jewelers building.

Again - I came in after calling, to have two watches, and one bracelet resized. I brought in a…read morepsycho and a citizens watch, and a very simple tennis bracelet. The woman met me in the middle of the show room floor, it was obvious that she didn't have a place for me. I was standing in the middle of the showroom floor, trying to discuss how I did, or did not want my bracelet, or my watch sized, until she determined what she felt that it should be, she literally took my jewelry from my hands, and took them to the front desk. I continue to try to reach for my bracelets, my watch band sizing ad she was at the register where she took my belongings and engaged with cashier and other clients. At NO time did she excuse herself, or explain. She determined standing in the middle of the floor the sizes, she went into a loooong explanation about the clasp on my Seiko. (Not giving me a breath to ask if it could be replaced) I left a fair rating of my experience and I then find my review is yet blaming me and ALL reviews I've left POST HURRICANE MICHAEL. That's the excuse? How my perception of purchasing, repairing, food, healthcare, auto care.... Trust my reviews. This is my beloved hometown I don't bad review any company or service that doesn't deserve it. Giving 5 STARS MAKES MY HEART FEEL PEACE! 1- I've been treated well!!! 2) I'm glad to share these FIVE STAR establishments. She still fails to see the error of her ways. (I also intended to browse and possibly make a purchase from me to me in memory of the 1st year I was divorced.) But - she wanted to be right and even criticize my review as well as me and other reviews I've posted. You can be right or polite. Either way, we didn't do business and I truly hope she gets it's not all about a broken register, she was rushed, disheveled, and from the onset never attempted to make me feel comfortable nor aware she had problems after she ran off with my box. It was very sad and I just left. They're actually still in the car. Yes, that dealership got a bad review too. She needs to take her own advice and made zero money from me, nor will they ever. REVIEWS ARE INTENDED TO INFORM. NOT HAVE THE BUSINESS OWNERS BECOME PERSONAL AND COMBATIVE.

Josh and Eduardo were such an adorable gay couple. I wish they were still togetherread more