Ordered a replacement Skin for my 8 Person Hot tub Super fast Turnaround time The Fit is excellent Swapped out my core and slid it in the new skin ... fit perfect! The color, material all look amazing Very Satisfied and would definitley recommend. read more

I ordered a new cover for my hot tub but I wanted to reuse the foam pieces from my old hot tub cover. I called on the phone and received fantastic service in discussing the details that I needed. Everything worked out fantastic. The new cover fit perfectly and it was very easy to insert my old foam pieces into it, thereby saving a lot of money. It has been a couple of months since it was delivered, and I couldn't be more pleased, which is why I want to sing this company's name from the rooftops. read more

Do NOT purchase this spa cover if you are relying on the advertised warranty. One of the main reasons I purchased this cover was the 5-year warranty, and when problems developed, the experience was incredibly disappointing. Not only did the underside begin failing, but the top of the cover is also deteriorating and crumbling. I submitted photos expecting warranty support and was told the damage was caused by chemicals, despite no testing being done that I am aware of. Instead of honoring the warranty, I was offered a replacement for an additional $450 out of pocket. What made the experience even worse was the customer service interaction. The person I was communicating with came across as extremely condescending and responded with comments implying I "obviously hadn't read" an article they had already sent me, rather than professionally addressing my concerns and questions. As a customer, I wasn't looking for an argument -- I was looking for a company to stand behind the product they sold and the warranty they advertised. Instead, I felt dismissed and blamed. Based on my experience with both the product deterioration and the handling of the warranty claim, I would not purchase from this company again and would strongly encourage others to think carefully before buying read more

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They could answer the phone!!!!!!!!! Seriously don't even think about this business. I ordered a spa cover from them and no one answered the phone and no calls returned no emails responded to. I had to call my credit card company to get involved and remarkably they responded by email after maybe 25 emails and Voicemails and text messages. read more

Was supposed to be delivered today. Took today off to recieve delivery. Called shipping company. Now the cover won't arrive until 4 days later. This cost me a whole day off. Called the shipper and they said I should have made an appointment like it was my fault. Horrible read more

Buyer be ware. Stay away from this company. Their "5 year warranty" is a joke. Just over a year in and one of the straps is tearing away but they say it isn't covered. Offered me a slight discount to buy a new one. Won't spend any more money at this place on their cheap covers. read more

Awesome company, better than expected. Fast turnaround, great customer service. Great value read more

BeyondNice Hot tub covers & spa covers - Custom kidney shape 8 ft wide and 11 ft long - Hot Tub & Pool Near Me - Boca Raton, Florida

Paid over $500 for a hot tub cover with an extra cover and it's lasted less than 3 years. I had hopes it would last longer but I'm not looking to replace with the same company this time for sure! read more

Hot Tub Cover Depot operates under this fake name "BeyondNice". Does that seem shady to you? It should. My hot tub cover arrived in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500. Here's my exchange with Customer service: Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating" CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you." Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?" CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type." read more

BeyondNice Hot tub covers & spa covers - This is how buckled the pieces are, before pushing them down, damaging the foam. - Hot Tub & Pool Near Me - Boca Raton, Florida

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Would give it 0 stars if I could. First day we received the cover we had rain and the cover dipped 5 inches in the center of cover. The water then proceeded to drain into the hot tub. Called the company for a replacement or reimbursement. We were told they did neither. They said they would send us another one for cost at $800. Are you kidding me what are we going to do with 2 flimsy pieces of garbage. The cover is not well made the straps are sewn on very cheaply and First wind will tear off. The second rain fall the center dipped 8 inches. Stay away from this company they are beyond terrible. read more

BeyondNice Hot tub covers & spa covers - Straps are sewn on cheaply. - Hot Tub & Pool Near Me - Boca Raton, Florida

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I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off. read more

BeyondNice's web site was easy to navigate as I specified my cover's features. Communication from the company was very good before the cover shipped and BeyondNice amazed me by shipping the cover weeks earlier than expected. The shipping packaging, though minimal, protected the cover through a truck ride to Seattle and a barge transit to Southeast Alaska. When I laid the cover on my spa, it fit perfectly and the features I had specified (handles, tiedown straps, skirt) were fabricated exactly as I had asked. I have only a few weeks' experience to go on, but to this moment I can give BeyondNice the best possible marks for price, fit and finish. read more

BeyondNice in Hollywood Florida did an amazing job on our Manufacturers SwimSpa Waterfall cover. We had bad luck with another swimspa cover company and were gun shy on trusting cover companies out there. After 2 years, we found BeyondNice in Hollywood Florida. They stayed in touch with us and obtained the template. In a few weeks we received delivery today. They had amazing customer service and the cover fit perfect. The cost was very fair and high quality. read more

Looks like I am in the minority. Cover is of much higher quality than the one we had from Jacuzzi. This new cover was built exactly to my specifications and measurements I provided. Company communicated well even after I had to call and add something I forgot. Received cover in about 5 weeks. I paid extra to have shipped on Fed Ex. No damage in shipping. I had to put it together which was very simple. Was a bit pricey but I did add a few over the top options. Great cover. Would certainly consider buying from again. Zero complaints read more

Placed an order for a cover then decided to cancel the order within 48 hours and before it started to be manufactured. Called them up and was told no problem they just needed me to send the request in an email form to confirm cancellation. Email was sent and a confirmation email was returned to me that the order would be cancelled and a refund would be issued. This is where things went of the rail. While waiting several days for a refund we received an email that the cover that we cancelled was now being manufactured. Immediately I called them and asked what was going on with this order? We cancelled this several days ago. We had a verbal confirmation and a written confirmation that a refund would be given. The lady on the phone said she would talk with Dan to make sure I get my refund back and call me back the same day. That call never came. So I called the next day and again she was chuckling and telling me not to worry that she would talk to Dan and get it sorted out and call me back the same day. Again no call. Now I am on my third straight day of calling so I asked to speak to Dan directly. Surprise, Dan's busy and unable to talk right now but he will call you back. No thank you. I am not falling for that again. Thankfully we payed for the order using Amazon Pay. This allowed us to have a middle man involved and gave us some protection against some drama like this. Amazon called the manufacturer directly with me on the line and asked to speak with mystery man Dan and again the receptionist stated he was unavailable and couldn't come to the phone. The nice lady at Amazon could see the challenges I was facing by the unenthusiastic response she got from the seller to help resolve this situation so she started the documentation for a refund through Amazon Pay and followed up with the seller with an email. Additionally, when I went to review this company on Amazon I was told suspicious reviews have been left on their company page and they were only taking verified account reviews currently. That would explain their polar opposite rating on Amazon. I question the authenticity of those reviews. Overall a terrible experience! read more

DO NOT BUY From these scam artists! Ordered a cover last spring. Delivered with damage - I called immediately and they refused to replace it despite saying explicitly they would in their terms upon ordering. Now I'm out $500. Terrible. read more

Let me start by saying a lot of this is my own fault because I just assumed this would be just like my original hot tub cover from the manufacturer. I went with this because it came to a couple hundred less but in retrospect, I should have just ordered the original. 1. The covering is thinner material then my original top. You can upgrade that. 2. The insulation is just Styrofoam, wrapped in thick clear plastic and is supported by a mesh. My original top had mylar film against the hot tub side. 3. This comes to you disassembled and assembly is not as easy as in their video. My wife definitely could not do it and it took some persuasion on my part. The plastic ripped on one corner, and they told me to use plastic shipping tape to fix it. Doesn't seem like it will last in a covered hot tub but I'm not an expert. 4. My original top was heavy duty. I have two 55 lbs dogs that lay on my hot tub cover, and it supports them no problem. I ordered this one because it was rated at 400 lbs static. They said my dogs laying on it would break it. 5. There is no return policy. If you do decide to go with these guys, you might win a $100 Amazon card if you write a review. The staff is very nice and responsive. They let you know when the top is be produced and shipped. In my case, I tried to save a couple bucks, but it didn't work out. I suggest you contact where you got your hot tub to see how much it would a replacement top would cost. Sometimes it's worth paying a little more to get something you know works. read more

After only having our cover for about a month, a wind actually lifted the cover off the tub ripping all the straps off! I was happy they offered a warranty but it is a joke! They said we had to ship the entire thing back at our expense and they would replace straps but it would probably happen again! You can't even leave a review on their website. I hope this saves some of you from buying from this terrible company! read more

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We ordered from this company, the package was delivered damaged, they don't take any accountability for their products nor the care of the clients. We also requested a call from a representative about this matter and never received a follow-up about the delivery. read more

Will Not Provide an Accurate Cover Measurement I provided a model number and description of my hot tub, and assumed a company in the business of hot tub cover replacements would have access to all models. My hot tub was built in 2015, so this should be on file for BeyondNice. I had a customer service person by the name of "Zoe" provide me with inaccurate information, and I received a hot tub cover that was oversized. It is not energy efficient. Also, after the purchase, they asked for me to write a positive review to be entered into a drawing for a $100 Walmart gift card. Ridiculous. read more

This company is very professional, answered all my questions in detail from the very beginning of ordering my spa cover to receiving it. It is quality made, this is my 5th spa cover throughout the years with different companies and by far is quality made with excellent marine grade UV vinyl and offer any upgrades imaginable. I upgraded the material to a gray fabric tweed textured and it is 1st class. I would recommend this company to everyone, due to the fact they answered every time I called and the one time I left a message out of probably 20 phone calls with questions before ordering, they returned my phone call immediately. They also have a quality made great product!!! I had no problem reading their website in every detail which is reader friendly besides. I am a very satisfied customer. Happy Tubbing!!! read more

Updated review addressing the comment from Beyond Nice. Interesting how different the response is here on Yelp than the one I got on Amazon. The responses are totally inconsistent. Fortunately the facts remain consistent. But I'll re-address some of the issues I already clearly addressed on amazon. When I wrote the yelp review, I had not heard any response from Beyondnice. Eventually they did respond. My email correspondence with them was full of emails from me having to prod them along with follow ups like, "Have you received my last few emails?" and "How's my request coming along?" (Actual pastes from my emails. That's not really what I call being responsive.) With the hours I spent measuring and sending them countless pictures at their request, and following their instructions to a T, here are two pastes of emails they sent me regarding my measurements and the design of my spa: "It is really hard when your side(s) are not straight to determine where the corner starts." And "Yes, I do see what you mean. The one side does not seem straight!" Yet, in their public post, they claim that the problem was my measuring. Their emails do not corroborate this claim. The issue here is simple. My spa (like many others) isn't a perfectly shaped square. As clearly shown in my pictures I sent, the radius varied based on where the t-square was placed. I actually had a friend of mine who is a carpenter check my tub and measurements and confirmed the variations I got. He said they were perfectly normal, that my measurements were completely accurate, and any competent manufacturer should have been able to take the information I gave and come up with a cover that fit. My initial review stands, despite the repeated "confusion" from beyond nice about the facts and their inconsistent responses depending on what website they are posting to. I am not the only customer who has had these concerns. I wish I had listened more carefully to the other poor review I read where there were the exact same issues and not wasted the hours of my time ordering a cover that was never going to end up being manufactured. This response has again taken a lot of my limited time so that I could present the facts, but I want others to be able to make an informed decision before taking the risks of ordering from "Beyondnice." read more

Attempted to contact them for 2+ weeks to purchase a cover for my hot tub. Pressed the option to leave a message and a representative would call me back. Nobody ever did. Sat on hold for over an hour today. Nobody ever picked up. Called back and chose another option and sat on hold for over 30 minutes. Nobody ever picked up. And yes, it was during their business hours. Emailed their customer service. Nobody has returned my email. If their customer service is this bad before they get my money, I can only imagine how bad they'll be after they get my money. No thanks. Taking my money elsewhere. read more

We recently purchased a custom made cover for our hot tub and we couldn't be happier! The folks at BeyondNice were fantastic. First of all, the online ordering process was fast and very efficient. We loved that we could use AmazonPay for our purchase. They allowed for total customization. This is what we wanted, as our old cover from another vendor did not fit properly and leaked into the tub constantly when it rained. Second, we received quick response from BeyondNice about the status of our order, including a letter in the mail! Third, we were told to expect 4 weeks for delivery, but we received it in only 2 weeks! The shipping and handling were flawless. The cover fit is perfect. We are completely satisfied with our shopping and purchase experience with BeyondNice and I would highly recommend them if you are in the market for a custom cover. If I could give them 10 stars, I would! read more

They get your money up front and come up with every excuse in the book as to why your cover is not being made or shipped. They've had my money for 2 months now and will not send me my cover nor refund my money. They seem to be using money to float previous orders. Do not let them have your money before you have your product. Once they have your money, you may never see your product. My next move is BBB and quick claims court. read more

do not buy from them!! poor customer service and lousy product .. my original lasted 10 years .. their cover handle tore out after one month and they blamed me for being too rough .. read more

Worst online purchase in the 18+ years I have shopped online. Cover arrived damaged contact Beyond Nice and shipping company, both refused to stand behind their service/product. Thanks to PayPal for providing credit and billing BN, if you buy from BN use PayPal to give yourself coverage. I filled out the contact correction to have RL carriers call my cell phone before delivery. They never called, delivered and had my daughter sign as an adult. I'm sure the driver knew the little hole in the box was where a forklift speared and damaged the cover. I filled a claim but Beyond Nice told me to close my claim and they would work with RL. They later told me "sorry the claim was denied." DO NOT buy from them unless you like a 50/50 chance of losing money read more

Very cheaply made. We had our last cover for over 7 years and it was used. This one didn't even last 3 months before the seems started falling apart. They claim something had to have pulled on them, I can assure you no one has. We have a cover lift and the major one is in between the hot tub and the house (18 inches or so) so you cant reach it. read more

I would like to say that my experience with the staff and product at Beyond Nice is almost beyond explanation. First, I have never dealt with a company so focused on service and customer satisfaction! They continually updated me on the status of my order and even sent a hard copy by USPS. I can't say enough good things about the staff and their product! My Hot Tub cover arrived well before their committed date and it is beautiful! Excellent workmanship and quality! Very easy and detailed ordering instructions. My cover arrived exactly as I ordered it and fits like a glove. You won't go wrong with Beyond nice! Their price for comparable cover was well below that of the competitors I researched! As you can see....I am a very satisfied customer!!! read more

tried to order a spa cover from their web site , it was very simple to use , pulled up the model of my spa it showed the proper dimensions and shape ,but i still had a couple of simple questions before I ordered the cover , so i reached out to them , they were quick to respond and at that time and from when you get to payment part of check they pull a Bait and switch and say that they all need to be custom fit with a template of my tub , and all the covers are that way so they bait you in thinking that it is a certain cost then at check out hit you for another $72 dollars that you don't know about till check out , in the email exchange it seams wrong the we they describes how they say that all the covers are in stock then hit you for a custom shape at the end during check out , also to do the order with the pay withof went the pay with card over the phone option they recommend , that is also when I notice that the site is not a secure site on firefox , I call them out on the facts and they just quit responding to me totally so i started to read the review and the biggest complaint is customer service , decided to take my business else where read more

I ordered a custom spa cover for an older spa. My experience was wonderful. The cover came in exactly as I ordered it and it fits perfectly. I am so pleased with the quality of the cover, the extra features offered, and the function. I found BeyondNice people easy to work with and the delivery was a breeze. I had shopped around for a while for a cover. Beyond Nice was about 20% less than others. Great Value, Great Service, Fantastic Quality! I am very happy with Beyond Nice and would recommend them. read more

If I could rate this company with no stars I would. I am very saddened that this company did not make our hot tub cover correctly but will not step up and replace it. We have been dealing with them for over a month and they are very unprofessional . read more