I try to support my local community. I set up pool service with pinch a penny. They did a very…read moreaverage job all along. My pool service is conducted on Fridays. On Sunday morning my pool was completely green. I took a sample to the store and had them test. The pool had no chlorine in it at all. I offered to take the chlorine home and put it in myself as I have a pending pool party on Memorial Day Monday. my monthly fee already included my chemicals. Jacob did not seem to care and charged me $30 for 3 gallon jugs of chlorine. I told him I did not think that was right that he was making me pay twice. He said there was nothing they could do. So I bought the chlorine because I had no choice, and I canceled my pool service effective immediately

Bought a $450 vacuum that keeps spinning into itself and getting tangled…read more Brought pictures and had argument with owner who tried to claim installed incorrectly when my pool guy installed it. He does it all the time!!! They then claimed I had old hoses or pump problems and I showed them pictures of it with all new hoses !!! It worked great for a week and the. Spin spin spin She wanted a technician trying to delay me past 30 days refund. And then claimed 20 % restock to return I was returning because not work. Not because changed my mind Had argument ent with her in Store and decided to exchange for a different unit This one not work I don't know what I'll do but I promise you I will never shop on that location

This is a very nice outdoor furniture store, and have all your outdoor needs along with grills,…read moreJacuzzis furniture, and umbrellas. They have pretty much everything. they have top quality furniture along with their name, brand Jacuzzis, and grills. They have a nice show room for you to browse around and see if you might find something you like.

I purchased the Cadillac of all Jacuzzis back in May over Memorial Day weekend to take advantage of…read morea promotion they were running. I cannot express how amazing the customer service we have received from this business. From the moment we went through the door to just a couple of days ago when we finally finished paying for our unit and scheduled our delivery date. Now, we did not put this unit on layaway. I don't know if they do that, but we did tell Alejandro, the owner, that we were having some projects done at the house before we could get the unit delivered and he graciously agreed to postpone the delivery and not charge us any storage fees until we got everything sorted out. He was extremely patient and understanding with us and went above and beyond. I cannot recommend this business enough. Their products are modern and top-notch. I can't wait to get my Jacuzzi delivered and installed in a couple of days. He went through everything clearly and in detail. Their prices aren't the cheapest, but there is something for every budget.

We purchased a new spa here and have been super pleased with every step of the process. Bob, our…read moresalesman was very professional, communicated with us every step of the process and gave us great advice that helped us make our selection. Follow up after installation and set up has been great as well. We have been long time fans of the Hot Springs Spa brand and are hopeful this new tub will continue to meet our expectations.

Things did eventually improve and the spa is working well, thankfully.read more

Former Pinch a Penny customer here, but when my salt water chlorinator kicked the bucket I went…read moresearching for competitive prices. While I didn't actually buy any system yet, I have been religiously coming to this store because I find the staff consistently friendly and helpful. They have been able to diagnose and help me treat every problem my pool has had with their quick water test.

I can't say enough about this place! If you've got a problem, Tony is your go-to pool guy! We are…read morevery happy with the customer service that we receive and wouldn't think of going anywhere else. Give this location a try!

I was new to owning a pool and had no idea how it worked, what supplies to buy and how to maintain…read moreone. I was referred to Chappy's by a friend and can honestly say I've never experienced better customer service from any company ever. Chappy and his staff spent a lot of time and patience walking me through the process, recommending the best products (they were not the most expensive either), and literally helping me trouble shoot a few setup problems I encountered. Chappy and team came to my place and helped ensure everything was in good shape and working order. They are always friendly, available, and willing to go above and beyond to help. I highly recommend Chappy's to anyone needing competitively priced service and supplies. They are honest and absolutely have me as a long-term customer!

We chose Chappy's Pool Store because of their many positive online reviews and because we needed to…read morereplace our pool's salt system. We called and were quoted approximately $1,600 for the replacement. We then visited the store in person to confirm the price and schedule the installation. A few days later, we received a call offering an upgraded model for an additional $400. We clearly declined and stated that we wanted to stay within the price range we had originally been quoted. We communicated this multiple times throughout the process. After the installation was completed, we were surprised to receive a bill for $2,000 before tax. When we questioned the charge, we were told that a better model had been installed. However, we never agreed to upgrading the system. After expressing our concerns, they reduced the price by $100, but we still ended up paying over $2,000 with tax--significantly more than the original quote. Our main issue is the lack of transparency. We were not informed that a more expensive unit was being installed until after the work was completed. Had we known beforehand, we could have made an informed decision.. We had been considering using Chappy's for a future Diamond Brite resurfacing project, but after this experience, we will be looking elsewhere.

HORRIBLE! First of all, I hired them to re-Diamonbrite my pool. They poured acid on the new…read moresurface and stained the entire bottom of the pool. For two months, John ignored my requests to fix their mistake. Didn't show up to appointments. Ignored my texts. When you try to call, their VM is full, so you can't leave a message. I finally went to the store, but Paul claimed he didn't know anything and was extremely disrespectful. Told me to leave the store after I asked for the names of the owners. Took my name and number and said someone would call me, but of course they never did. After spending thousands of dollars, I'm left with a huge stain the entire length of my pool. In addition... I hired them to clean the pool. They didn't show up for weeks and the pool turned green. Algae grew on the surface. When John finally did show up, he forgot to bring a vacuum. Really? He said he would go to the store to pick it up and come back, but he never returned. Again, I paid for a service which I did not receive. The list of complaints can go on and on. John seemed like a really nice guy at first, but once I paid in full and had an issue, they disappeared. Horrible customer service. Not professional. Unfortunately, it appears that the only way to resolve the issue is to sue them.

Live locally and decided to come here for a vacuum and a skimmer. John was extremely helpful. I…read moremoved into a house with a pool and have no prior pool care experience. John was very patient and answered any questions I had. I showed up before store hours and he opened the store early in order to help. Service like this is hard to find. I will be going back for sure.

JCosta pool company was very responsive and helpful in my time of need. I was hosting an event at…read morenight and my pool light blew out--they came the next day and immediately replaced it. I will definitely be using them again. They're honest and helpful, and most importantly, responsive/communicative. 5 stars !! Thank you for all your help JCosta!!!!

Contracted from our home warranty company. A+ service from a great quality company. Went above and…read morebeyond. Highly recommend.

Dawn and the employees at Leslie's Pool in West Boca go…read moreabove and beyond to make sure you have everything right with your pool. I would go no place else for pool services.

I've been using Leslie's for the past couple of years now. The customer service and help at the…read moreBoca location is always five star. Dawn always goes the extra mile to make sure you have everything you need. She's very knowledgeable, polite, professional and pleasant. Dawn fixed my automatic pool cleaner right on site without me having to tackle the project myself. It's never been easier to maintain my pool without hiring a pool service. I've switched from Pinch A Penny where the owner was a bit rude and I have not looked back. Keep up the good work!

My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.