I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

My mother spent her final weeks here earlier this summer after a long decline. It's a…read morewell-maintained home with friendly and capable stuff. The owners are personable and focused on delivering quality home healthcare services. It's efficiently run, but the nurses were very sweet and gentle. Food quality was far superior to any hospital or nursing home; when she really couldn't eat anymore, they made smoothies for her. I would have no hesitation in recommending this as both an affordable and high quality option. If you are comparing this to some other relatively affordable options in the area, be sure to tour the other homes. Paperwork here is also easy.

From the owner: We are a team of registered nurses who are committed to taking care of our residents. We come with…read moreyears of experience from longterm care nursing. We care for our loved ones till the end. We provide round the clock care in our homes. Our prices don’t change regardless of increase in care.

My father-in-law lived at this property for a three years and we really liked it at first. But the…read morestaff turnover was non-stop. Some people were really good, some were not, and the last group was terrible. They didn't care about the residents and ignored all family concerns. We moved him to another facility in March 2023. At the time, Cottonwood Creek owed him a refund for a PT overcharge from the previous year. It took another 18 months of calls and emails to an ever-changing staff to get that refund. When evaluating a place like this, ask how long key staff have been with the company. Without stability, a good situation can turn bad very quickly. Good luck with your search!

I do not recommended this place at all!!! It's a very poor quality building, I tour the building…read moreand I felt that they put a show for me... as you enter you get this strong smell of cleaner and I do mean strong! They are understaffed... go somewhere else if you can!

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

PT partners Serge Saithsoothane and staff walked me through recovery after two hip replacements…read more All the providers are knowledgeable, professional, friendly, and truly care about their patients. I could not be happier with my results and my experience. I would recommend them to anyone in need of quality physical therapy. Thank you for all that you do.

As a former patient, I find it necessary to warn patients about the "hidden agenda" of their office…read moremanager who seems so preoccupied with his own agenda that the patient gets lost in the shuffle. I made a good faith effort to have a real conversation with their office manager. It was IMPOSSIBLE. Everyone in the world has insurance today. But, he refused to accept my new insurance which is actually one of the top three nationally. He said, "Cash basis only!" When I asked him to put that in writing and/or email, he refused! That's not just a problem. That is a HUGE RED FLAG! IMHO. His "cash basis only" seems like a highly unlikely scenario in 2026! Then, you should also be aware of his inability to articulate in a clear & concise manner. He says the same thing repeatedly...four of five times each!!! For example, "We are no longer independent." (five times) "We are owned by Methodist hospital." (four times) Either he has dementia and repeats things over & over again or his English is so limited that he is unable to elaborate beyond a few key phrases. If you are expecting him to actually listen to you as the patient, your expectations are misplaced. He will continually speak over you...not to convey anything new...only to force you to listen to something that he has already said. REPEATEDLY! He enjoys the sound of his own voice so much that he fails to listen at all. Failure to listen to the patient proves that he has his own agenda. That lack of respect that he shows towards the patient's input is so unsettling that I have chosen to look for another physical therapy office in our area. That won't be too difficult. There seems to be one on every other corner. I suggest that you look elsewhere too.

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

If your loved one needs medical care, wound changes, IVs, any type of hepatic bags this is not the…read morefacility for them as there's not adequate skilled nursing available here. Some of the RN's here are not knowledgeable and need training. Be sure before you leave your loved one here if they have any specialized medical device that you have a back up because one was removed from my loved and a sterile one was not available on site because they didn't keep it stocked in the facility. The staff is very kind but overworked to the point of not having time to do simple tasks. Employe at the front desk as extremely friendly and helpful. Facility looks great from the outside and the main entry. Once you get to the inpatient wings you smell feces and urine in rooms and down the hallways. Interior rooms are unkept, furniture is stained and reeks of urine. We had to remove my loved one due to lack of medical care on day 2.

My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

I have now killed three roaches at The Plaza. There is monster out gut the residents, you have to…read moreknock on the kitchen door, no healthy snacks at the nurses ' station and usually no nurses present there. They are short staffed, the furniture is broken and they are not up to any nursing home standard. The only good reviews are by his don, daughter-in-law and daughter. All others are negative.

I'm so glad we dodged a bullet by my father not ending up here. I had been speaking with their…read morecoordinator Sarah for MONTHS about transferring him here and suddenly at the last minute she drops a bomb about the transition. The amount of carelessness and lack of empathy is disgusting and I can see from these reviews it goes far beyond administration.

This is an update to the original review of PowerBack Rehabilitation. I was there in Spring of 2008…read moreafter a fall at home and diagnosed with a cerebral contusion. Still think it was a horrible experience!

My Dad is at Remington now. He is supposed to be regaining strength after a hospital stay. The…read morenurses dont provide much attention, but most are pleasant. The sunday nurse was very helpful. The rest, not so much. At night noone answered Dad's call button. My largest concern is the diet. We have instructed them repeatedly on Dad's dietary restrictions, and still someone has to be there for every meal. They have an issue with the room assignments so that every meal comes to him with someone else's name on it. No idea how they think they can keep up with dietary needs of everyone. We've brought up our own fresh vegetables and fruit so that he has something healthy to eat each meal which has helped alot. His blood sugar is now normal. The last two nights theyve sent Dad to the hospital only to have the hospital return him the same night. Actually, this is the 7th day he's been there and they've sent him to the hospital 3 times. He is definitely in worse shape than when we checked him in. I read other comments on the 'speech therapy'. We had that and dementia screening, too. Something every day. He just wants to use a walker so he can go home. I'll post back. OK, so Dad passed today. He was old and his organs failed him. But. The remington folks ignored Dads DNR. Said it wasnt adequate. And my mom had to watch the Remington 'nurse' beat on Dads chest for 4 minutes until she got a heartbeat so that the ambulance drivers could take him to the hospital where he officially died. Sigh. Long story short. If youre healthy, this place can work for you. If you need nursing care, this nursing home lacks. Severely lacks.

Excellent, caring and responsive care team and management staff. Solutions based and…read morecompassionately serving our Dallas market. 5 star market partners! We love them! Thank you for your dedication and loyalty to the community!

I've had the best experience here. And it's not just for Seniors! I'm 54 and was released from a…read morerehabilitation facility and needed help showering, dressing etc. They sent the most wonderful caretaker. Highly recommend!