My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

My wife has been at Arden Courts of Richardson since April, 2019 after researching many memory care…read morefacilities in DFW. This is by far the best place for her for many reasons. Her room is comfortable and inviting and meals are excellent. The staff including caregivers, medical and front office are professional, friendly and effective at their jobs and the facility management team has ensured an ongoing friendly and effective culture.

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

High physician turnover, rushed home visits, poor communication back to primary care physician or…read morethe doctor ordering the home health. All communication is through admin and they're not qualified. Twice my physician quit and no one called to tell me. They just dropped off the radar so I didn't find out until I called in to complain I wasn't being visited. I do want to say that the actual doctors that saw me were great - experienced, compassionate, good "bedside manner". Too bad they keep quitting.

From the owner: USA Doctors On Wheels is a Texas-based company providing primary health care services to Medicare,…read moreprivate insurance, and private pay patients in their homes, senior apartments, assisted living, retirement facilities, and other senior communities. Our Physicians deliver treatment and coordinate all the diagnostic services found in a professional doctor’s clinic. They will coordinate all healthcare professionals together, to implement a plan of care for patients that will maintain their quality of life.

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

This community is unlike any other in the DFW area. The Village at Mapleshade offers a boutique…read morelifestyle where residents are truly thought of and treated as family members. The staff cares about each resident and it's apparent that they love their jobs. I would recommend this community to anyone who needs a little assistance with activities of daily living but wants to still live with independence and dignity. Great community!

I have now killed three roaches at The Plaza. There is monster out gut the residents, you have to…read moreknock on the kitchen door, no healthy snacks at the nurses ' station and usually no nurses present there. They are short staffed, the furniture is broken and they are not up to any nursing home standard. The only good reviews are by his don, daughter-in-law and daughter. All others are negative.

I'm so glad we dodged a bullet by my father not ending up here. I had been speaking with their…read morecoordinator Sarah for MONTHS about transferring him here and suddenly at the last minute she drops a bomb about the transition. The amount of carelessness and lack of empathy is disgusting and I can see from these reviews it goes far beyond administration.

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

If your loved one needs medical care, wound changes, IVs, any type of hepatic bags this is not the…read morefacility for them as there's not adequate skilled nursing available here. Some of the RN's here are not knowledgeable and need training. Be sure before you leave your loved one here if they have any specialized medical device that you have a back up because one was removed from my loved and a sterile one was not available on site because they didn't keep it stocked in the facility. The staff is very kind but overworked to the point of not having time to do simple tasks. Employe at the front desk as extremely friendly and helpful. Facility looks great from the outside and the main entry. Once you get to the inpatient wings you smell feces and urine in rooms and down the hallways. Interior rooms are unkept, furniture is stained and reeks of urine. We had to remove my loved one due to lack of medical care on day 2.

My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.

I volunteer at Day Spring and I can say it's a wonderful place. The staff is professional, loving…read moreand caring. I volunteer with the Lone Star Wheelers in giving assisted bicycle rides to the residents. It's a fantastic program and we invite others to come visit and check it out!

I adore the staff and residents at DaySpring. I'm the founder of Lone Star Wheelers, a nonprofit…read morethat offers free wheelchair bicycle joyrides. DaySpring graciously offered to be the first host location for the program. They have wheelchair ramp access to the Bluebonnet Trail and we take their residents (and non-residents too!) out for fresh air, sunshine, and conversation. Come by for a visit. You'll love it.