BHA is definitely the place to shop if you're looking for a piano! Jim is a knowledgeable salesman, and an overall great guy to deal with. They treat you like a friend and try to help you find what you're looking for. I never felt like I was just another sale, and I never felt rushed in my playing of their showroom pianos. They are very accomodating to off-hours appointments to meet customer schedules. Questions are answered quickly and communication is top-notch. The technicians and tuners they use and recommend are skilled, friendly, and great to work with as well. We are very lucky to have this great resource of a friendly, knowledgeable piano retailer conveniently located in southwestern Ohio. I highly recommend BHA as a reputable business. Bob and his team stand behind the pianos they sell, and they have great customer service. I have purchased from BHA in the past, will purchase from them in the future, and have recommended them to friends. Make BHA your first and last stop in your piano search! read more

BHA has been awesome in presale communications , Day of sale we arrived and met salesman Jim in person. Pointed us in the right direction and let us wander store and play multiple pianos. When we came to a choice he fully answered any question about the Hallet Davis 5' grand. Guided us through purchase process perfectly. Delivery by A1 piano in 4 days. They were great and very professional. Waiting about 4 weeks for piano to adapt to new environment for include in home free tuning. If I buy a piano again this will be the place, worth the 2-1/2 hour drive. 7/15/2024 read more

Bought my Yamaha grand from these folks in the late 80's. Shopped in Columbus but bought at BHA because they were helpful and extremely nice to deal with. All these years later, it was time to resell the piano and once again, BHA was a pleasure to deal with. I would give them 6 stars if possible. read more

I have been considering purchasing a player piano for the past few years. On a whim, my husband and I walked in to BHA to get an idea of pricing. They had two player pianos. One was a baby grand and the other a full grand. Both were beautiful with great sound. Although we left without making a purchase (only because I changed my mind), the guys there were great. No pressure, they allowed me to use the iPad to "play"different songs without standing over my shoulder, but were available to answer any questions. They know their products very well down to every detail. The only reason for 4 stars is because their hours are somewhat limited. If I change my mind again, I will go there to purchase. read more

Buying a piano, especially when you are looking for a mid-sized grand is scary. It has been a multi-year process for me located in Cleveland area. I have gone to so many but few stand out and those include BHA Piano Center. Their prices and the quality is solid as I did my own serious research into finding the right piano and prices. I found that Bob and everyone else were excellent with communicating with me and allowing time to answer my questions. I refuse to go to Grave's in Columbus or Classic pianos after rude experience (also Graves is rather overpriced and the young man I worked with needs to learn how to talk to someone looking to buy something that costs $30,000+). But BHA, Kapp, and surprisingly, Steinway in Hudson are great to work with and will treat you right. I would be up at BHA finally making my decision if I lived closer and I keep getting to the point I think I know what I want and then anxiety. read more

I had a pretty bad experience with my email communications back and forth with Bob. I initially contacted him to see if he had interest in my Kawai grand piano (a mid '70's Kawai KG-5C), which I also had for sale locally. While the first communication was pretty standard (send me some pictures, I'll get back to you in a few days), I had to email again after the weekend to see if they had looked at the pictures to determine if it was a piano they were interested in. Instead of a 'yes', 'no', or 'here's what we would give you for it', I was met with a series of odd emails that ranged from confusing to condescending. While I had the piano on Craigslist for a certain price (doing the best internet research I could do for comparable pianos of the same age and condition), Bob emailed me back to ask if that was the same piano he saw on Craigslist. I said that it was, and he told me (sarcastically) that maybe I should go into the used piano business. What does that mean? Is that sarcasm? And that was the entirety of the email. Strange. Still without a price or indication of his desire or lack thereof of the piano, I emailed back and asked if he was interested. The answer I then got was 'no - I can buy those pianos for a fraction of that price.' That would have been nice to know earlier, as I offered them the piano before I ever posted it on Craigslist. I would have let the piano go for the 'fraction of the price' that he mentioned if it was going to someone who would treat the piano well, but at this point in the conversation, I was pretty much done with BHA, or at least the owner. After emailing one last time about my displeasure of the unprofessional way the transaction was handled, I got no apology at all. Instead, I got a paragraph about how everyone tries to sell their pianos to him, and he can't even tell what they are worth without knowing many more details about the piano. Which of course were never mentioned in the initial few emails. I definitely don't recommend doing business with Bob unless you enjoy being talked down to and treated like you are wasting his time. Not sure what the process of buying looks like at BHA, but selling is certainly not something I would recommend doing with them. I'll leave an extra star for a great selection of pianos though. read more

I went there based on some of the positive reviews and was quite disappointed at the gap in what I experienced. They seemed to have little to no interest in helping me find the right piano much less anything. I didn't spend 2 hours driving just to "look around" on my own. It's one thing to not be pushy, it's another thing to be disengaged. For a purchase as big and personal as a grand piano, I'm going to look for a professional piano dealer who actually cares about the customer's needs and wants to make a sale. read more

Just purchased a piano at an amazing price! Just as important, I had a great experience with the entire sales process. Bob was honest and straight forward. I would highly recommend. read more

I went in to BHA last Monday to look at a specific piano I had fallen in love with. Bob was wonderful; very honest, upfront and showed me several other pianos to consider. It was evident that he wanted to make sure I had thought this decision out from every direction and would have all the information needed to make a completely informed choice. We told him I needed to think for 24 hours and would be back in contact with him the next day. The next day I called and purchased the piano I had originally gone in to see. I knew from looking on the internet and talking to several Piano Tech friends and other teachers that I was getting a great deal. My piano arrived on Thursday and I haven't been able to keep my hands off of it. The movers BHA works with did a wonderful job getting my old piano out and my new one in. The entire process was smooth and easy from the very first inquiry email to the arrival of the piano. I will continue to recommend BHA to all my students. A quality piano store is truly an asset to the community it is in and we are lucky to have just that in BHA. read more