This is my first-time visiting Dr. Lai for a tooth extraction and the whole process was very safe…read moreand smooth. I am very sensitive to pain and therefore am afraid of any dental procedures. However, Dr. Lai is extremely patient and made sure I did not feel any discomfort or pain. In addition, the staff is also really nice, attentive and professional. Importantly, Dr. Lai personally checked on me later that day to ensure I was doing fine, which is really heartwarming. I would be visiting Dr. Lai for my future dental problems and I highly recommend him to anyone who wants a safe and pain-free dental experience!

Had a really bad toothache on 12 April 2020. Called a few places within my insurance network but…read morethe wait would have been at least 10 days. Saw Dr. Lai's office listed, contacted them, and they we're getting ready to close, but said if I could come to the office soon they'd take me. Kudos for that! Very professional both the Dr. and his assistant. Found out I need a root canal which is scheduled for 19 April. Will do a follow up after the procedure. I scored him 5 stars for willing to take me and get me on antibiotics and thus far, as he said it would, the pain is gone. Update: The root canal went great. Dr. Lai was very courteous and informative during the procedure. I highly recommend him based on my experience with his dental treatment.

I have tried making appointment over past three days. Only get voicemail, no call backs. Why would…read moreI want to go there for complex expensive dental procedures when communication so poor?

Highly recommend! Dr. Singh and Hellen are a wonderful, very professional friendly team!!read more

I would stay far away from this place. They were super nice at first, than they got our money…read more Wisdom teeth removal went OK, that is the only reason they have two stars instead of one. My son came out of his appointment for the final portion and said I don't think the guy knew what he was doing at all. Prior to the last procedure both my wife and myself spoke with the office to ensure that we would not need any adjustment to his retainer after the procedure, while we waited for the next steps. Both people we spoke with assured us he would be fine. We were NOT fine. His retainer DID NOT fit and we were basically told "too bad". My son is a teenager and they essentially told us he was fine to be missing two front teeth for over a month. He spent his entire school vacation in his room until we were able to contact his orthodontist to fix his retainer. If they had told us the truth from the onset we would have had the retainer fixed that same day. After all that, we decided NOT to use the office they recommended for his teeth, and we were shocked (well not really) that the East Bay put in healing caps that were too small AND one of the implants was crooked! Thankfully the office we used took care of both issues. But when they called East Bay they were also shocked at how rude the lady on the phone was. Stay AWAY from this place!!! Not recommended at all.

Horrible service. Not enough Novacaine or anesthesia they use. Sad. Butchers stay away.read more

It has been my pleasure to be a patient of Dr. Peter Veale for over 20 years. I came to his…read morepractice on the recommendation of a friend. I have found both Peter and his brother John to be very professional, and the staff is top-notch. I often rate a business by their ability to hold on to great people, which they do! (My hygienist has been there for 25 years, her name is Pat, she's great! Holly is also very gentle!). I have come to them with complex issues and they come up with a straightforward approach that was l was very satisfied with. There have been times when I needed "emergency" help, and they have fit me in. They have great hours and are always there to help! In recent years when people are looking for quality care and have to turn to the "online" community to do their research and make decisions that have a big impact on their healthcare, they turn, as I do, to the reviews made by people who have been on the receiving end of these services. As a recipient of great quality care and consistent assistance for myself and my family members, you would be well-served by these very competent professionals! Oh, and they keep abreast of all the latest technology! Wow, love the laser's fit! Sincerely, Donna Grant

A crown came off while I was working out of town, and after calling several dentists, Dr. Veale's…read moreoffice said they could get me in right away & fix me up. I am very grateful to Dr. Veale & his team, truly wonderful people.

It has been almost 5years since I had last been to this dentist. I was crazy for not coming here…read moreand attempting to find another dentist(s) I could trust . The offices are immaculate , the staff professional and friendly (what a concept). The dentist upfront and candid !!! You will have to wait for an appointment - to be honest I am not sure they are taking new patients. They are excellent.

Simply stated"Best Dentist I've ever been to." I would recommend this Dentist to everyone." Very…read morePleasent staff; Super clean facility, and Dr Raj explains things in a way you can completely understand.

Dr. Wassouf is knowledgable, professional, and kind. I've had cleanings, fillings, and an implant…read moreat his office. He participates in several dental insurance plans and his office staff are great too. He fixed an implant for me (so I did not have to totally replace it. The tech (I cannot remember her name, it might be Lindsay or Ashley...) does excellent cleanings and never hurts me (my teeth are very sensitive.) I feel fortunate to have found this office and I am grateful for what the work they do.

I left an excellent review of Dr. Wassouf about 4 years ago under a different email account which I…read morehave since closed, so I can't edit it. I had been seeing him for years and respected him very much. I recommended him to many people. About 1.5 years ago, I had a surprisingly negative experience. I was spoken to unprofessionally, my boundaries were crossed and I felt very disrespected-by his demeanor and tone. His opinion about my tooth which was said aggressively turned out to be incorrect. I had to go to another dentist and then have rework done in an old root canal to get it fixed. I don't understand why this happened other than he was having a bad day. I hope he doesn't do that to anyone else.

I have been going to this dentist for about 10 years and no problems until the last two years. The…read moreworkers at the reception desk have failed to bill my insurance for a service in 2021 despite having the insurance information. I have been back multiple times since 2021 and not once was the billing issue brought to my attention. I received multiple invoices in which I had to call my insurance to inform them of the issue since the dentist never contacted them. The woman I spoke with at the reception desk was extremely unprofessional, not listening to anything I said. I did everything in my end to inform the dentist of my new insurance and they did not do their job. I will no longer be going here and will tell my family who goes here to find a new place. Beware of the poor organization of this place. It has really gone down hill which is disappointing.

This is the best Dentist we have ever had. We no longer live in Hingham and we still go there. If…read moreyou are looking for an awesome family Dentist, then look no farther. My son John was in College and broke a tooth We called looking for an appointment. Dr Jantzen said bring him right in. I said he is in Connecticut. He said go get him, I will wait. I drove the long drive to Connecticut and got him. Good to his word, he waited. This same level of dedication is also seen with the staff. They are easy to deal with and very nice. The biils are also reasonable. The best Dentist we have ever had and the last dentist we will ever have. We will go there as long as he keeps the practice open.

I was scared of dentists for most of my life. When I finally found Dr. Phelan @ Exquisite Smiles, I…read morecouldn't have been happier. ALL the staff go out of their way to make sure you're comfortable. Procedures are explained very thoroughly, which alleviates a great deal of anxiety. Before any work is done, they go over your record, asking if there have been any changes to your health, current medications, etc. They're always asking "Are you okay?" or "Do you need anything?" or just stop when you signal to ask a question or take a breather. They never "dismiss" you and listen very carefully to anything you need to convey. (That's a HUGE plus in my book!) Compassion & quality time are first and foremost. Their finance department makes all the charges understandable and will set up the best possible payment plan for you, if that is what you need. If I could give TEN stars I would!

MALPRACTICE. NEGLIGENCE. UNETHICAL. BUSTED MY (previously healthy) JAW which is KILLING MY JAW,…read moreNECK and HEAD. PERMANENT, CONSTANTLY VERY PAINFUL INJURY. My good quality of life was shot to hell by these incompetent, uncaring frauds. UNACCEPTABLE. SHAMEFUL. You know you and your office blew it, Tyler, and wouldn't own up to it! I paid a huge price before I could get out of there! Lifelong injuries, pain and more medical issues and bills. Deceptive and experts at CYA. ---------Incompetent, insincere and haughty office "manager," Jenn, has serious issues, lies and does not care about patient health. Insults customers. Shocking how she gets away with it and shows no remorse. A fraud. -------DISHONEST, HARMFUL and DEFICIENT business/medical practices. Dental work always results in more physical problems and cost. Poor communication and explanation of procedures, risks and follow-up care. Always a new dental assistant who lacks competency. Office frequently over-charges and regularly makes last minute (even the day of) appointment changes, then, falsely shifts blame to the customer. Perform procedures w/o customer's prior knowledge of cost. Lie about cost. Complete disregard for how their incompetency and errors very negatively impact the patient. -------FAKE nice. Manipulative. NOT TRUSTWORTHY. Never take accountability or apologize for wrong-doings and excessive "mistakes." No empathy. Always trying to cover their 'you know what.' Practices like this should be reported to appropriate agencies and even sued. UNCONSCIONABLE.